Cons: The outside off the car was cleaned but I didn't notice till I drove away that the inside of the car was dirty. It seems like the previous renter spilled coffee and it wasn't cleaned up at all.
In addition, I dropped off the car in the morning and there was no room to enter the Thrifty drop off rental. There were about 15 returned cars parked all the way up to the entrance. The reason why is because there was no one working there at that time (5 to 6am), this delayed a few of us who were dropping off at that time. There is a poster that asks renters to write down mileage and gas and to leave the key and jacket in the dropbox WHICH was broken. Very inefficient and insecure system.
Oct 31 2015
Cons: Smelled like smoke,
Nov 2 2015
Please have someone call me
Pros: nice car, easy process.
Cons: The tags were expired and we got pulled over, missed our swamp tour because of it.
Car was dirty when we picked it up, wrappers in the back seat and the car was dirty.
I want someone to call me please.
Dec 22 2015
Double the price
Cons: Kayak quoted me at $78 and change and when I got to thrifty I ended up paying $150 and change. So disappointed. Thrity has no info from the third party I went through on Kayak. So many more hidden fees. Kayak or its third party and Thrify need to communicate. I won't be using this car service in the future.
Jan 13 2016
Pros: Fast service. Quick return system.
Jan 29 2016
Pros: New vehicle at a very affordable rate
Cons: Maintenance was somewhat lacking. Tire pressure light was on and should have been taken care of prior to pickup but other than that, it was a great rental.
Jan 29 2016
Left with a sour taste
Pros: Fast service, clean car.
Cons: The cost quoted on kayak was not accurate when I arrived to pick up the car. Even without paying for any of the extras (insurance, gas, etc.) It was 25% more than I expected based on my reservation quote & the thrifty person who I dropped the car off with was very rude.
Feb 8 2016
Cons: I was charged more than my quote and told too bad by local Thrifty agent.
Feb 13 2016
Pros: The car and checkout were both good
Cons: The price! The estimate on Kayak was $61. My actual price was over $150. I was tricked by Kaual to think this was the actual.
I will not use Kayak again nor would I ever recommend them.
Kayak uses deceptive pricing to hook a customer then the merchant, in this case Thrifty, claims they cannot live up to Kayak's pricing.
I was tricked once - it won't happen again!
Feb 16 2016
Pros: Liked the price found on line.
Liked that it was on-site at the airport and did not have an off-site location. Car rental facility was beautiful.
Cons: Car interior was very stained, but that is o.k. just sad that people when they rent to not take better car of the fabric. My only real complaint was the $20.00 toll road charge add-on. I did not see that information anywhere when making the booking. I told the women at counter I would be only on 71 W and E and 183 N and South only as far as the arboretum area of AUS. She said 183 was a toll and I would have to pay the $20. In fact, I learned from residents of AUS that I was Not ever on a toll area of 183. So felt that was not a legitimate charge.
Cons: We ended up canceling once we went to pick up the car in Foley. We had problems renting because the credit card we were using was my mother in laws but I would be driving. They said the names had to match. The employees were making fun of the manager in front of us. Overall the entire establishment was unprofessional and I will never rent a car again from hertz.