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Location; felt safe as a lone traveler. Friendly staff. Excellent housekeeping staff. No in room coffee maker.
Bathrooms were good and room standards were very acceptable Restaurant seemed a bit Galban hearted and lacked sole - being picky but bar AC was way too cold
It was a beautiful hotel with very friendly staff. We were able to checkin early and the junior suite with the balcony views was wonderful. That the ATM charged US$3.50 to take cash out.
access to ocean construction
Beach front and accessible to anything, nice ocean view from the room, clean hotel and it has everything we need. Front desk is horrible specially the person who checked us in. She told me that I will get a text or a phone call when the room is ready but unfortunately no one calls me back not text. I have to call and find out myself to see if our room was ready. Other than that everything was perfect.
Lovely hotel, large room although suite was booked. Balcony door did not lock
I had to wait until 6pm to check in
Location and suite we stayed in The valet parking - over priced and under delivered
Great service, staff, food. Great location. Hidden fees. Mandatory "resort fee" should be part of up front cost, not an "indicental" learn-about-it-upon-checkout fee. Wifi painfully slow.
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
Walking into the resort really felt like home. The staff was friendly and very accomodating and it felt so fancy! I really enjoyed my stay and I always stay at the Hilton when I travel, never disappoints! We had a jetted tub in the room and a view of the beach, the swimming pool overlooked the ocean which was walking distance from the hotel! Our whole experience with the resort was everything we dreamed of. Will definitely return our next trip to Fort Lauderdale!
Nice pool area, access to beach; good restaurant/bar; close to lots of activities in Ft. Lauderdale
Judy was fantastic. Cost of drinks.
The location was great, was never loud in the area. Beach is right out the front door. Great food within .5 mile walk. walk down to Las Olas for food and fun. For a young couple, we still paid about 2x as much as our kayak rental. It is $40 a day to park your car, and it's only valet, it's unlimited use of your car, but then you add tips. There is a resort fee not included, which is not too expensive. And we did choose to pay $25 extra a night for a view, which was worth it. Pool food is not great, and service is slow-- but go down to Las Olas for food and fun.
We stayed in the hotel for our anniversary and the staff was phenomenal! They took the time to draft a hand written card and special fruit/nuts/wine for our special weekend. Thank you so much to Brenda and the rest of the Westin colleagues!!
Great ocean view good location Resort hits you with lots of fees
Excellent location right on the beach, awesome customer service & extremely friendly and helpful staff. I will definitely be coming back again both for business and with my family for leisure time! Nothing.
they upgraded my room! They are nice loved them
The people who work there are super friendly and helpful. Excellent!
Pool, easy access to beach, towel and toy rental, away from restaurant/bar strip, walking distance to cvs for essentials and alcohol, easy access to Sun Trolley and bus to get to stores, museum, downtown. Expensive, resort fee, in-house restaurants served bad food and were very expensive, no close by family friendly cheaper food options, expensive beach chair and umbrella rentals, far from grocery store and other shopping
Location was convenient. Starbucks on site, which was great. There was no communication between staff. One person told you it was okay to do something and another person said it wasn't okay. They also charge you "service" charges and don't mention that means tip so you pay tip twice unless you ask.
Storm met us at the taxi and escorted in and to our room His smile and warm demeanor set the tone for our short stay. He was excellent
Good location. Great views on beach side. I don't like being quoted a price on kayak.com paying that price and then having to pay a resort fee when I get there....especially when I don't know what my $60 resort fee got me. There were towels at the pool. Was that it? Went across the street to the beach, we swam and layed on lounge chairs under an umbrella...then a hotel staffer sats we either need to pay... $20/umbrella or $6/chair....why did I pay $60 in resort fees and I can't use a chair? No airport shuttle and outright dishonesty on pricing. I may stay there again, but I'm never paying a resort fee with no benefits again.
We were greeted as we got out of the car and as soon as you walk into the hotel there was fresh fruit infused water and Olympic cookies. Room was clean and big enough for our group. The pool staff was SUPERB! Our waiter, Emanuel, always made sure we were taken care of and Judy made sure we always had the best seats by the pool. The gym was well equipped and even offered cold towels and fruit. Plus there was a great view of the ocean. My group will stay here every time we are in the area! $30 a day resort fee.
You can dress a hotel up as much as you like but at the end of the day it's the little things that matter. No amount of cool design and edgy décor can cover up shoddy (and rude!) service, uncomfortable beds, loud and difficult to control air conditioning, or disappointing food and drink. The check in staff was rude, the cocktail waitress was rude and slow, the food at breakfast was cold, my room was hot and cold, and the bed had been made by someone who doesn't believe in tucking in a fitted sheet to eliminate wrinkles. Even at half the price it was a rip off.
Loved the glass shower and beach front view from the balcony. Long check in wait time.
Your employees were very helpful and kind. a little expensive,however competitive.
Design to the top. "W" stands for "Weird". The lobby is the "Living Room", the health club "Sweat", the pool is "Wet" and so on. Great glass shower in the middle of the room => do not share your room with someone you're not intimate with. Jelly fish tank in the restaurant with LED lights. Fur alligator on the bed with remote control in its mouth etc... I arrived on Saturday evening when the music in the "living room" (sic) was so loud, that I had to scream at the lady behind the reception to get heard. Also, the air condition was way too cold, up to a point where I got so cold in the bar, that I wouldn't have a drink.
Under Construction, if a property is under construction it should be noted when booking. All of the hotel services were under par because of it
Beautiful hotel, great rooms, excellent in house restaurant, cool bar and lounge, wonderful staff No
the hotel is clean, good location & nice pools the ocean front pool was to cold they charge $34 a night to park they tried to charge me $25 just to take the goodie box & alcohol out of my room - insane
Not the best or easiest to get around
The staff was friendly and verv accommodating. There was some confusion with the check in and check out times. The bathroom in the room lacks privacy.
Very friendly attentive staff No help offered with luggage or to find room or to work gadgets in room. AC set to 55 F on arrival -ridiculous waste of energy. Dirty spashes on wall took 3 days to remove. Room service took 70 minutes to deliver. woken at 2am on first night by alarm radio. Woken at 6-30 am on last night by wake up call to wrong room. Not enough elevators, long waits and crowded elevators. Little things, but at that high price it should be perfect.Not worth the extra for a south view. You still could not get sun on the balcony in March. View not much different to north view, but a big difference in price.
Balcony. Was able to check in at 9 am Ordered 95 dollar room service. Filet and wings. Filet extra burnt. Wings dry and trash. Complained. Got no credit. Needed fridge to store insulin called and received 4 hours later. Asked for towels at night waited 2 hours to shower. Worst
Location No free wifi
Room was large, tiled floor in part, huge windows looking out at ocean; pool towels; Pool was small and very dirty, no room service menu in room; need to leave a card to hang on door for room service breakfast; restaurant closed; mid day, no hot tub; pool is shaded after noon because of building location, which can be a pro or a con
Great location right across from the beach, very friendly/helpful staff. Rooms were clean. As in other reviews they are still working on the elevators which leads to a decent wait and then filling up quickly. We were in the 12th floor (top floor) which made it a lot easier to access the elevator then the middle/lower floors. If the elevators were fully working then I'd have no reason not to give this hotel a 5 star rating based on my experience.
Close to everything. $31 per night for parking.
Location Check in
Everything. REALLY enjoyed MYSELF NOTHING BUT LOVE
Any one could come to the pool. And all the card keys didn't work outside.Not very secure. Over all it's a very nice hotel.Room was great.
Great location, spacious room Pool area lacking, lots of young spring break students-loud and rude.
clean and nice place to stay.....across from the beach and close to everything!!!will stay here again. nothing!!!
Great location- big sun deck- good drink specials- gym with all the essentials including towels and water and machines with tv's Room won't go under 65 and I like to sleep very cold so that was frustrating. Also the pool is very small and not close to sun deck so you have to walk down to another level to take a dip. Also some of the staff is not the friendliest.
Daryl Fuentes and Patrick were working the front desk onThursday during the day. They were very helpful when I had an administrative task I couldnt complete for a business portion of my trip. Additionally they, and the rest of the staff during my time there know hospitality naturally and made my staff wonderful after a long flight and a last minute booking. Thank you again to the whole staff!
Location and rooms were nice enough. The valet service was very good. Pool bar personnel were great. Elevators didn't work very well - took the stairs often. I thought the cost of the in-hotel restaurant was pricey for Starbucks style food. Pool facilities weren't great - not enough towels
The fact that I got charged twice for this room. After I was charged by priceline for the room, the Marriot also charged me. I thus paid twice for the same room.
The parking and check in is inconvenient. Check out time is at 10am! Hotel has NOT updated it's furniture or stuff. Could hear everything from all other rooms. Bath-tub was old and "painted" to cover chips. not what I expected for the price!
Great location and view. Rooms nice size and clean. Staff a little over whelmed by spring break crowd. Would have been nice to be warned about what the hotel was doing to accommodate the young crowd.
Very nice rooms. Very inviting! Location was hard to find. Poor signage to the garage. Inaccurate signage in the parking lot.
The location Checkout is 10am, couldn't get later checkout. No room service and got rushed out by housekeeping on last day. Confusing parking garage. Hard to find entrance for check in. Not staying here again.
Close to the beach. Front desk staff was not very nice to accommodate my request. Slow elevator service. Poor wall insulations in room, you can hear outside.
Location was perfect, was able to walk to beaches, local restaurants and bars. Room was clean and comfortable. Hotel staff were very pleasant. Did not have coffee/tea in room. No hairdryer. Everything was extra, nothing included in hotel stay.
The staff was great and breakfast/dinner on the dock-side terrace was super. Everyone was very friendly and attentive. We'll keep going back.
quiet hotel just two blocks from the ocean and the busy scene on A!A. musty odour when you walk into the hotel.
Good location near to the beach Low value for money
This is a marvelous hotel. The room was perfect, beautifully finished, luxurious and easy to use. I was thrilled with its location in a quiet area but near enough of everything and the beach. Great staff. Great place to relax. Beautiful in design and comfort. Grounds are wonderful facing the water. I thought the room service breakfast was not up to the standard of the hotel. Not as fresh as it should have been
Excellent location, superb rooms and facilities. Away from the bustle of Fort Lauderdale but near enough to walk and get around Thought there would be coffee and tea making facilities in the rooms
I've stayed here three times and just love it. This is a small L shaped 2 story hotel. It's like a secret spot off the strip. Friends that visit me say, how did you find this place? The room is luxurious and the staff is beyond wonderful. Did I mention free, hassle free parking?
VERY HELPFUL STAFF PLEASANT WELCOME DRINK ON ARRIVAL,FIRST CLASS LOCATION, WATER TAXI STOP A BONUS. THE LACK OF TEA AND COFFEE IN ROOM WAS DISAPPOINTING
Very beautiful hotel, in a great location, very kind and friendly staff. I surely recommend this hotel for anyone that wants to visit Fort Lauderdale which is so beautiful Not specific to this hotel but I suggest eveyone checks final room prices after taxes, gratuity etc (different system compared to Europe)
The rest, the swimmingpool, the view, the restaurant, the luxurity, the close distance to the beach, the free parking space. The fact that the maid came in very late every day (at around 3pm), the fact that breakfast etc. was very expensive.
Room was very nice, with great bed and antique furniture. Not at all institutional. Very clean. Had happy hour every night. Very close to beach. Tv was old, but okay. Breakfast was mediocre American-style "continental" which most Europeans would find lacking.
Very nice staff and guests, I felt like a friend from the beginning. You can have a great time if you want company and if not very respectful be in privacy. In walking distance to gay beach and boardwalk restaurants of Ft. Lauderdale. Will defintefly go there again next time.
Staff was friendly and helpful. Our room did not have enough table surface to lay papers and countertop items like laptops and cell phones.
The hotel staff were very friendly and helpfull and the room was clean and neat. It did not have a hot tub which most all the other guest houses have. The breakfast was just medicore.
Location, value for money and staff A/C noisy and not working well
The bed was comfortable. The location was good. Water pressure and hot water was not acceptable. No ironing board.
when it was tine to depart everything-you misrepresent this as place to stay-it was absolutely filthy - breakfast was a joke - the coffee was the only item that was safe to take-the room service was non existent -- my bed was never made - the room was never cleaned (cockroaches in abundance- the toilet was filthy from previous occupants - the water pressure was extremely low - need i go on?
Small but friendly, near to the beach & amenities Our room could have done with a little re furbish, but it was clean
No staff was on hand when I checked in at 3pm. The room key didn't work. The room had an odor to it.
The bed was very comftorable and the room was surprisingley large. Regina the manager was such a sweet heart. Everything was good but I did have trouble getting on the wifi
Great location and every room has a view of the pool. And the beach behind the pool at an angle. The clubs and hot spots are within walking distance but not too close for the noise. If you check in late, the office closes early and they give the room key to security guard and if there is a problem like we had. The reservation had the wrong name, there is nobody around to help. We has to find another room. They did make it up.
Very clean Pots and Pans very old. Knobs on stove Not readable