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The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
Rooms are stylish, well concepted and executed. Baths and beds and interior design is well done. Rooms have great views and are quiet. This hotel and the W are the two best hotels in Fort Lauderdale and this is a great value. Close to restaurants and the beach. Slight access issues, but once you've stayed there you figure it out and its fine, the location offsets any access challenges.
The personal are professional and very polite.
Friendly staff,clean,close to beach. Nothing negative
Vera¡y good location The service specially for the breakfast was very poor
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Great view, location - nice rooms. Bed was way too comfortable!
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
Location and suite we stayed in The valet parking - over priced and under delivered
Nice pool area, access to beach; good restaurant/bar; close to lots of activities in Ft. Lauderdale
Beach front and accessible to anything, nice ocean view from the room, clean hotel and it has everything we need. Front desk is horrible specially the person who checked us in. She told me that I will get a text or a phone call when the room is ready but unfortunately no one calls me back not text. I have to call and find out myself to see if our room was ready. Other than that everything was perfect.
I had to wait until 6pm to check in
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
Walking into the resort really felt like home. The staff was friendly and very accomodating and it felt so fancy! I really enjoyed my stay and I always stay at the Hilton when I travel, never disappoints! We had a jetted tub in the room and a view of the beach, the swimming pool overlooked the ocean which was walking distance from the hotel! Our whole experience with the resort was everything we dreamed of. Will definitely return our next trip to Fort Lauderdale!
Great service, staff, food. Great location. Hidden fees. Mandatory "resort fee" should be part of up front cost, not an "indicental" learn-about-it-upon-checkout fee. Wifi painfully slow.
access to ocean construction
Lovely hotel, large room although suite was booked. Balcony door did not lock
It was a beautiful hotel with very friendly staff. We were able to checkin early and the junior suite with the balcony views was wonderful. That the ATM charged US$3.50 to take cash out.
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
I loved that we got upgraded to a very large suite. It was a beautiful "apartment". Great hugh balcony. Nice finishes. I didn't like that there was nothing to cook with (despite the full kitchen). The kitchen was vey very dirty and I had to spend time cleaning it. Not what I want to do I vacation.
well appointed rooms
Great location. Comfortable bed and room. Dated and worn out furniture and kitchen cabinets.
The services and facilities at this hotel and the hotel staff outdoing themselves to assist you. A must: Rooms should have a better soundproof protection, especially the doors. You constanly hear noise from the corridor or even from the adjacent room through the communicating door room.
Nice large room and decor Hotel Pool and Lobby are very nice Restaurants are fun Missing remote, room service book, etc. upon arrival and took about 45 min to bring it up. Food prices on room service menu. View of construction site with blocked view of ocean on "oceanview room"
I know this might sound wired but the shower, hotel showers are usually bad but this one was great! Lots of pressure and never ran out of hot water. The king bed was very lumpy and uncomfortable.
I have stayed at the Atlantic twice and there is literally nothing one could not like about this hotel. That my trip was not longer :)
I loved everything. Especially the staff. Marisa or Marisha ( not sure how to pronounce it) was extremely helpful. We will be coming back just because the way we were treated by the people there.
The service, food and staff were amazing Can't think of anything
No housekeeping No available chairs, etc for the beach
Great location right on the beach. Large, comfortable rooms. The staff allowed me to check in a few hours early since they had a clean room ready. Nightly turn down service with chocolates on my pillow were a nice touch. Front desk staff was average. At best. At a hotel of this caliber I expected a lot more courtesy and friendliness. Broken shower. No available chairs at the pool TWO days in a row. No bellhop to carry my luggage. And no apologies when I told them about my underwhelming experience.
friendly efficient staff and service. we were upgraded to larger room, which felt like an apartment. The hotel appeared to be located on the beach, but there was a busy road between the beach and hotel.
Pool, easy access to beach, towel and toy rental, away from restaurant/bar strip, walking distance to cvs for essentials and alcohol, easy access to Sun Trolley and bus to get to stores, museum, downtown. Expensive, resort fee, in-house restaurants served bad food and were very expensive, no close by family friendly cheaper food options, expensive beach chair and umbrella rentals, far from grocery store and other shopping
The location was great, was never loud in the area. Beach is right out the front door. Great food within .5 mile walk. walk down to Las Olas for food and fun. For a young couple, we still paid about 2x as much as our kayak rental. It is $40 a day to park your car, and it's only valet, it's unlimited use of your car, but then you add tips. There is a resort fee not included, which is not too expensive. And we did choose to pay $25 extra a night for a view, which was worth it. Pool food is not great, and service is slow-- but go down to Las Olas for food and fun.
Judy was fantastic. Cost of drinks.
Storm met us at the taxi and escorted in and to our room His smile and warm demeanor set the tone for our short stay. He was excellent
they upgraded my room! They are nice loved them
The people who work there are super friendly and helpful. Excellent!
We stayed in the hotel for our anniversary and the staff was phenomenal! They took the time to draft a hand written card and special fruit/nuts/wine for our special weekend. Thank you so much to Brenda and the rest of the Westin colleagues!!
Great ocean view good location Resort hits you with lots of fees
Good location. Great views on beach side. I don't like being quoted a price on kayak.com paying that price and then having to pay a resort fee when I get there....especially when I don't know what my $60 resort fee got me. There were towels at the pool. Was that it? Went across the street to the beach, we swam and layed on lounge chairs under an umbrella...then a hotel staffer sats we either need to pay... $20/umbrella or $6/chair....why did I pay $60 in resort fees and I can't use a chair? No airport shuttle and outright dishonesty on pricing. I may stay there again, but I'm never paying a resort fee with no benefits again.
Excellent location right on the beach, awesome customer service & extremely friendly and helpful staff. I will definitely be coming back again both for business and with my family for leisure time! Nothing.
We were greeted as we got out of the car and as soon as you walk into the hotel there was fresh fruit infused water and Olympic cookies. Room was clean and big enough for our group. The pool staff was SUPERB! Our waiter, Emanuel, always made sure we were taken care of and Judy made sure we always had the best seats by the pool. The gym was well equipped and even offered cold towels and fruit. Plus there was a great view of the ocean. My group will stay here every time we are in the area! $30 a day resort fee.
Location was convenient. Starbucks on site, which was great. There was no communication between staff. One person told you it was okay to do something and another person said it wasn't okay. They also charge you "service" charges and don't mention that means tip so you pay tip twice unless you ask.
Maggie was quite accomdodating and friendly. Super location and excellent value for money. Would stay there again It was straight out of the 60's so it might not appeal to someone expecting all the creature comforts of a brand new hotel. For those of us that travelled in the 60's though, it brought back a lot of memories.
Location, Location, Location, a little gem amongst the really big high rises hotels
because it is close to the shuttle to convention center for our meeting the attittute of the owner/manager is very bad. She let me to wait from 10:00 am to 12:30pm in order to check out (she should be there from 9:00 am to 5:00 pm according to their schedule), which made me miss an important meeting.
Location was great and staff very friendly and helpful. Had more amenities in the room than expected. Needs a good, detailed cleaning. Air conditioning unit couldn't keep up with the heat (is old)
The rooms were clean and large, we stayed in one of the kitchenettes and it was larger than most first apartments. The bed was needing replacing.
Not the best or easiest to get around
Loved the glass shower and beach front view from the balcony. Long check in wait time.
Design to the top. "W" stands for "Weird". The lobby is the "Living Room", the health club "Sweat", the pool is "Wet" and so on. Great glass shower in the middle of the room => do not share your room with someone you're not intimate with. Jelly fish tank in the restaurant with LED lights. Fur alligator on the bed with remote control in its mouth etc... I arrived on Saturday evening when the music in the "living room" (sic) was so loud, that I had to scream at the lady behind the reception to get heard. Also, the air condition was way too cold, up to a point where I got so cold in the bar, that I wouldn't have a drink.
Balcony. Was able to check in at 9 am Ordered 95 dollar room service. Filet and wings. Filet extra burnt. Wings dry and trash. Complained. Got no credit. Needed fridge to store insulin called and received 4 hours later. Asked for towels at night waited 2 hours to shower. Worst
Under Construction, if a property is under construction it should be noted when booking. All of the hotel services were under par because of it
You can dress a hotel up as much as you like but at the end of the day it's the little things that matter. No amount of cool design and edgy décor can cover up shoddy (and rude!) service, uncomfortable beds, loud and difficult to control air conditioning, or disappointing food and drink. The check in staff was rude, the cocktail waitress was rude and slow, the food at breakfast was cold, my room was hot and cold, and the bed had been made by someone who doesn't believe in tucking in a fitted sheet to eliminate wrinkles. Even at half the price it was a rip off.
Beautiful hotel, great rooms, excellent in house restaurant, cool bar and lounge, wonderful staff No
Very friendly attentive staff No help offered with luggage or to find room or to work gadgets in room. AC set to 55 F on arrival -ridiculous waste of energy. Dirty spashes on wall took 3 days to remove. Room service took 70 minutes to deliver. woken at 2am on first night by alarm radio. Woken at 6-30 am on last night by wake up call to wrong room. Not enough elevators, long waits and crowded elevators. Little things, but at that high price it should be perfect.Not worth the extra for a south view. You still could not get sun on the balcony in March. View not much different to north view, but a big difference in price.
the hotel is clean, good location & nice pools the ocean front pool was to cold they charge $34 a night to park they tried to charge me $25 just to take the goodie box & alcohol out of my room - insane
Your employees were very helpful and kind. a little expensive,however competitive.
Location No free wifi
The staff was friendly and verv accommodating. There was some confusion with the check in and check out times. The bathroom in the room lacks privacy.
This is a marvelous hotel. The room was perfect, beautifully finished, luxurious and easy to use. I was thrilled with its location in a quiet area but near enough of everything and the beach. Great staff. Great place to relax. Beautiful in design and comfort. Grounds are wonderful facing the water. I thought the room service breakfast was not up to the standard of the hotel. Not as fresh as it should have been
quiet hotel just two blocks from the ocean and the busy scene on A!A. musty odour when you walk into the hotel.
Location was perfect, was able to walk to beaches, local restaurants and bars. Room was clean and comfortable. Hotel staff were very pleasant. Did not have coffee/tea in room. No hairdryer. Everything was extra, nothing included in hotel stay.
I've stayed here three times and just love it. This is a small L shaped 2 story hotel. It's like a secret spot off the strip. Friends that visit me say, how did you find this place? The room is luxurious and the staff is beyond wonderful. Did I mention free, hassle free parking?
Good location near to the beach Low value for money
VERY HELPFUL STAFF PLEASANT WELCOME DRINK ON ARRIVAL,FIRST CLASS LOCATION, WATER TAXI STOP A BONUS. THE LACK OF TEA AND COFFEE IN ROOM WAS DISAPPOINTING
Very beautiful hotel, in a great location, very kind and friendly staff. I surely recommend this hotel for anyone that wants to visit Fort Lauderdale which is so beautiful Not specific to this hotel but I suggest eveyone checks final room prices after taxes, gratuity etc (different system compared to Europe)
The rest, the swimmingpool, the view, the restaurant, the luxurity, the close distance to the beach, the free parking space. The fact that the maid came in very late every day (at around 3pm), the fact that breakfast etc. was very expensive.
The staff was great and breakfast/dinner on the dock-side terrace was super. Everyone was very friendly and attentive. We'll keep going back.
Excellent location, superb rooms and facilities. Away from the bustle of Fort Lauderdale but near enough to walk and get around Thought there would be coffee and tea making facilities in the rooms
Location location location. Outdated furnishings, poor lighting in room, somewhat dirty in places.
Can hear everything going on in room next to you.
The staff was very friendly and helpful. The room was nicely appointed. Overall a good value for a one night stay. The bathroom was a bit frightening... Paint pealing, mildew in the shower... Just needed some love...
Great location, chairs and beach towel service excellent.
Great location, affordable. Front desk staff were friendly and helpful. Room smelled musty, bathroom dated.
The hotel is across the street from the beach, they supply sand chairs and towels for the beach. The staff was friendly and helpful. The beds are comfortable. The room was very clean. Even tho there are some problems, we adjusted and had a good stay. The hotel is old, they have tried to dress it up, but the exterior door has a gap around the side of the door, and the dead bolt did not work. The bathroom is very old and needs to be updated, the bathroom door did not shut. The walls are very thin and you here everything in the rooms next you.
Wait staff at the cafe were outstanding. It is a funky hotel.
Second time staying here. Great people behind the counter, and all four of us enjoyed it. Walls are thin and had noise complaint on us shortly after we got there from our group having a normal conversation. But nothing that would keep us from going back!
I was able to book at a discounted rate through a booking site. The location of the hotel is perfect, right across the street from the beach. They rent out towels and chairs at no additional cost which is a HUGE plus. The staff was friendly and helpful. I was able to upgrade to a suite which had a private balcony. Perfect for me and my guest as this was to spend a weekend away on the beach with her. The water in the shower would get hotter every time someone flushed a toilet. Was constantly having to step away from the water because I would getting burned. The shower head had no pressure and the paint on the ceiling in the shower was peeling off.
Lpcation Age of appearance. In severe need of updating.
Location Unfriendly, on accommodating staff . Managers unavailable. Don't bother having a drink outside very unfriendly wait don't bother having a drink outside very unfriendly weights staff.
Patio bar for breakfast & dinner Rooms need washing and upgrades
Old fashioned beach area hotel recently renovated. Really lovely and family run. Full kitchen including dishwasher. Dining Table, living room with flat screen TV, King master bed two night stands and chest of drawers and another flat screen TV, nice size bathroom with glass enclosed shower, huge closet for clothes, two free beach chairs and a beach umbrella. Tile floors through out makes it feel clean instead of rug full of sand. A real gem !! Nothing !!
The hotel staff were very friendly and helpfull and the room was clean and neat. It did not have a hot tub which most all the other guest houses have. The breakfast was just medicore.
Room was very nice, with great bed and antique furniture. Not at all institutional. Very clean. Had happy hour every night. Very close to beach. Tv was old, but okay. Breakfast was mediocre American-style "continental" which most Europeans would find lacking.
Staff was friendly and helpful. Our room did not have enough table surface to lay papers and countertop items like laptops and cell phones.
Very nice staff and guests, I felt like a friend from the beginning. You can have a great time if you want company and if not very respectful be in privacy. In walking distance to gay beach and boardwalk restaurants of Ft. Lauderdale. Will defintefly go there again next time.