Guest reviews
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Overall Rating
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9.5 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 8.5 "85% thought theservice was very professional ." 9.0 "90% werehappy with the shuttle service ." 9.6 "96% werehappy with the room service ." 10.0 "Management was excellent , said 100%." -
8.6 "Location is great."9.6 "
Good access to the airport , said 96%." 7.0 "Easily accessible by car , said 70%." 9.5 "95%liked the proximity to shopping ." 8.9 "89%liked the proximity to sightseeing ." -
8.4 "Comfort level is high."8.8 "88% said the
beds were comfortable ." 8.5 "85% thoughtrooms were spacious ." 8.5 "85% thought it waspleasantly quiet ." -
8.3 "Pool is good."
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6.8 "Breakfast is mediocre."
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6.8 "Food is average."5.6 "Only 56% were
satisfied with the menu ." -
5.8 "Vibe was decent."5.3 "Only 53% thought, the
hotel was stylish ." -
5.1 "Average value."5.7 "57% thought it was
adequately priced ." -
4.5 "Internet is poor."
Overall Rating
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." 9.1 "91% werehappy with the shuttle service ." -
8.3 "Location is great."9.7 "
Good access to the airport , said 97%." -
8.1 "Comfort level is high."8.7 "87% said the
beds were comfortable ." 8.4 "84% thoughtrooms were spacious ." 8.6 "86% thought it waspleasantly quiet ." -
8.1 "Generally very clean."8.3 "83% said
rooms were clean ." 8.3 "83% thoughtit was clean ." -
7.3 "Good bar."
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5.7 "Vibe was decent."
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5.4 "Average value."
Overall Rating
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8.9 "Location is great."9.7 "
Good access to the airport , said 97%." -
8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 9.2 "92% werehappy with the shuttle service ." 8.7 "87% thought theservice was very professional ." -
8.1 "Comfort level is high."8.8 "88% said the
beds were comfortable ." 8.4 "84% thoughtrooms were spacious ." 8.2 "82% thought it waspleasantly quiet ." -
8.1 "Generally very clean."8.2 "82% said
rooms were clean ." 8.5 "85% thoughtit was clean ." -
7.3 "Nice rooms."8.8 "88% said the
beds were comfortable ." 8.2 "82% saidrooms were clean ." 8.4 "84% thoughtrooms were spacious ." -
6.5 "Food is average."
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5.9 "Average amenities."5.7 "57% thought the
building was acceptable ." 6.8 "68% considered thelobby entrance to be so-so ." -
5.4 "Vibe was decent."6.8 "68% considered the
lobby entrance to be so-so ." -
5.3 "Average value."
Overall Rating
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8.7 "Location is great."9.6 "
Good access to the airport , said 96%." 7.3 "Easily accessible by car , said 73%." -
8.5 "Comfort level is high."8.7 "87% thought it was
pleasantly quiet ." 8.9 "89% said thebeds were comfortable ." 8.5 "85% thoughtrooms were spacious ." -
8.4 "Great service."7.8 "78% said the
reception staff was great ." 8.6 "86% thought theservice was very professional ." 9.1 "91% werehappy with the shuttle service ." -
7.1 "Nice rooms."8.2 "82% said
rooms were clean ." 8.9 "89% said thebeds were comfortable ." 8.5 "85% thoughtrooms were spacious ." -
6.7 "Breakfast is mediocre."
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6.4 "Food is average."
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5.6 "Vibe was decent."
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4.9 "Value below average."
Overall Rating
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8.6 "Location is great."9.6 "
Good access to the airport , said 96%." -
8.5 "Generally very clean."8.5 "85% said
rooms were clean ." 8.8 "88% thoughtit was clean ." -
8.5 "Great service."9.2 "92% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 7.9 "79% thought theservice was very professional ." -
8.3 "Comfort level is high."8.7 "87% said the
beds were comfortable ." 8.4 "84% thought it waspleasantly quiet ." -
7.3 "Nice rooms."8.7 "87% said the
beds were comfortable ." 8.5 "85% saidrooms were clean ." -
6.7 "Food is average."
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5.7 "Vibe was decent."
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5.3 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.
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9.7review from
I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say My room service tag was never picked up
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10.0review from
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
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8.5review from
Free shuttle to and from airport.
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10.0review from
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
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10.0review from
Efficient staff, all expected amentities available and excellent food options available! Nothing
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6.2review from
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
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6.8review from
table with combs, razors, etc for stranded passengers room by elevator
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9.7review from
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price. The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
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9.7review from
Pros- I've come to expect a certain level of cleanliness and comfort with Hyatt, and this location didn't disappoint. The bed was extremely comfortable, I slept like a baby. The A/C was great, the room was sufficiently cool when we wanted to sleep, and warmed up quickly once we turned it off. At about 9am there was a very loud group outside our door, the walls are a bit thin and sound travels easily.
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7.7review from
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night. There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
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7.1review from
Good food Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
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10.0review from
My husband and I enjoyed our stay. Room very clean and comfortable, breakfast was wonderful. Staff helpful.
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10.0review from
Location is great as it situated within the airport complex. This is ideal if you have an overnight stay to catch a flight the following day. They have free shuttle service to the airport terminal. I have stayed several times and am impressed by the cleanliness of the place and the professionalism of the staff. They also validate parking so when you leave in a car you don't have to pay the auto fee for exiting the airport complex. The signage directing you to the hotel location can be a bit confusing.
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6.5review from
30+ minutes to check in.
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4.5review from
Next to the airport Air didn't work
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10.0review from
convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.
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9.7review from
I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say My room service tag was never picked up
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10.0review from
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
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8.5review from
Free shuttle to and from airport.
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10.0review from
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
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10.0review from
Efficient staff, all expected amentities available and excellent food options available! Nothing
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9.7review from
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price. The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
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9.7review from
Pros- I've come to expect a certain level of cleanliness and comfort with Hyatt, and this location didn't disappoint. The bed was extremely comfortable, I slept like a baby. The A/C was great, the room was sufficiently cool when we wanted to sleep, and warmed up quickly once we turned it off. At about 9am there was a very loud group outside our door, the walls are a bit thin and sound travels easily.
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10.0review from
My husband and I enjoyed our stay. Room very clean and comfortable, breakfast was wonderful. Staff helpful.
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10.0review from
Location is great as it situated within the airport complex. This is ideal if you have an overnight stay to catch a flight the following day. They have free shuttle service to the airport terminal. I have stayed several times and am impressed by the cleanliness of the place and the professionalism of the staff. They also validate parking so when you leave in a car you don't have to pay the auto fee for exiting the airport complex. The signage directing you to the hotel location can be a bit confusing.
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6.8review from
table with combs, razors, etc for stranded passengers room by elevator
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7.7review from
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night. There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
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7.1review from
Good food Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
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6.2review from
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
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6.5review from
30+ minutes to check in.
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4.5review from
Next to the airport Air didn't work
