Hampton Inn & Suites Frederick-Fort Detrick

Best Service Friendliness

My mother and I were in town to visit with and elderly and unwell family member. Accommodations at your hotel were perfectly suited for this occasion. The entire staff were friendly and helpful. I would like to make a special note stating that Alan, the maintenance person, was especially kind and compassionate. Firstly, noticing that my elderly mother was about to walk down a recently mopped floor, he quickly walked over, offered his sturdy arm for support and escorted her so that she did not fall. It was so kind and helpful. He checked in on us a few times to ensure that we had all we needed. Additionally, Bill at the front desk made us feel very welcome after a long and emotional day. We decided to eat our dinner in the lobby, in front of the fireplace. He was very helpful and friendly. The staff at this particular hotel were wonderful. We thank you. My mother and I cannot eat gluten. We would like to suggest the addition of perhaps some gluten free breakfast choices. For example, gf cereal and gf bread. Otherwise, breakfast was sufficient.