The San Luis Resort, Spa & Conference Center, Galveston Resorts from $165

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Families
Business
Solo

Overall Rating

Based on 1,767 reviews

Location

9.5 "Terrific location."
Pool

8.8 "Pool is good."
Food

8.4 "Food is delicious."
Service

7.9 "Good service."
Breakfast

7.4 "Good breakfast."
Value for money

5.3 "Average value."
Room

5.2 "Rooms are ok."
Cleanliness

4.9 "Not very clean."
Comfort

4.1 "Not very comfortable."
WiFi

4.0 "Internet is poor."

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Overall Rating

Based on 901 reviews

Location

9.4 "Terrific location."

10.0 "100% appreciated the closeness to the beach."
Pool

8.9 "Pool is good."
Service

7.7 "Good service."

9.0 "90% found the staff to be very friendly."

7.2 "72% were happy with the room service."

7.3 "73% found the restaurant service to be one of the best."
Breakfast

7.3 "Good breakfast."

8.3 "83% were happy with the price of the breakfast."
Vibe

5.5 "Vibe was decent."
Room

5.2 "Rooms are ok."

5.2 "Only 52% said rooms were big enough."
Cleanliness

4.9 "Not very clean."

3.6 "64% said rooms were dirty."
Comfort

3.7 "Not very comfortable."

4.7 "53% didn't like the uncomfortable beds."

2.0 "80% thought it was too noisy."

0.0 "Air conditioning was criticized by 100%."

0.2 "98% criticized the small bathroom."

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Overall Rating

Based on 812 reviews

Location

9.8 "Terrific location."

10.0 "100% appreciated the closeness to the beach."
Pool

8.5 "Pool is good."
Breakfast

7.4 "Good breakfast."
Service

7.4 "Good service."

9.0 "90% found the staff to be very friendly."
Vibe

5.9 "Vibe was decent."
Value for money

5.0 "Average value."
Cleanliness

4.5 "Not very clean."

3.9 "61% said rooms were dirty."
Comfort

4.0 "Not very comfortable."

4.1 "59% didn't like the uncomfortable beds."

0.0 "Air conditioning was criticized by 100%."

0.2 "98% criticized the small bathroom."
Room

3.8 "Rooms are not good."

3.0 "70% thought they were poorly maintained."

1.3 "87% complained about the bathroom."

3.9 "61% said rooms were dirty."

4.1 "59% didn't like the uncomfortable beds."

1.6 "84% found problems with the furniture."

1.2 "For 88%, the rooms looked old."

0.0 "Air conditioning was criticized by 100%."

0.2 "98% criticized the small bathroom."

0.0 "100% were disappointed with the minibar."

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Overall Rating

Based on 17 reviews

Service

7.6 "Good service."
Room

5.2 "Rooms are ok."

Overall Rating

Based on 35 reviews

Location

9.1 "Terrific location."
Service

7.9 "Good service."
Room

5.4 "Rooms are ok."

Good to know

"Friendly atmosphere"

"Great view"

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Recent Reviews

All reviews
Positive
Neutral
Negative

9.1

review from

The pool is great . The Itialian restaurant was a huge hit with our son saiid the pizza was amazing.

Reviewed Jul 2016
6.8

review from

The pool He air condition was super loud and could not sleep. There were roaches in our room.

Reviewed Jul 2016
8.8

review from

Overall this was a very nice hotel. We stayed on the 16th floor which is considered their VIP floor. It was nicer then the others. Party of the resort is made up of condos which makes the hotel appear bigger then it is. The food at the bistro was amazing. HUGE portions! The room service was ok. Not the most friendly staff. The pool was really nice, heated and lit. Great swim up bar. The staff at the front desk were not the friendliest. Very short and easily irritated. There is a resort tax/fee on almost every purchase. Also the snacks that they mention on the VIP levels are merely bottled water and candy. The breakfast is muffins and coffee. Not really a balance for the buck.

Reviewed Jun 2016
9.4

review from

I like how everything was close by and loved how they were able to quickly change my room The long wait to talk to someone at the front desk every time.

Reviewed May 2016
10.0

review from

Beautiful view and very comfortable room in general. We happened to get a room with no hair dryer, but I'm sure they will take care of that.

Reviewed Dec 2015
8.0

review from

The resort was great , but I wished they had informed people on their website the pool was closed. That was the main reason we chose that hotel. The staff was great and we were shuttled to he Hilton next door to swim. Rooms comfortable as well.

Reviewed Dec 2015
8.2

review from

Loved the pool area and food! Very concerned with the overall safety of the hotel. During our stay, someone was able to gain access to our hotel room at 5:30am in the morning. We caught the individual off guard by waking up, and immediately called the hotel staff. After calling twice, our call was finally answered and we received a vague response. We inquired around the issue upon check-out, but received no information. The hotel was lovely, but I do not know if I can recommend the San Luis after this disregard for client's safety.

Reviewed Aug 2015
10.0

review from

Extremely high end resort at a price the most people can afford.

Reviewed Mar 2015
6.5

review from

The Bistro staff took care of my wife as she had to wait until 4 to check in. We have been to the resort in the past, and will return but ( and no offense to Kayak/Priceline) we'll have to book direct with the San Luis if we want the service to be "right" 1. Check in was unpleasant, I felt second rate since we didn't book thru the hotel. We were reminded of this several time.."if you would have booked thru us..." 2. We couldn't check in until 4 pm, even thought the place was very much unoccupied (you can tell, the parking lots were very free) 3. The Steakhouse was expensive, and the steak was the chewiest thing I've ever had. The service was REALLY slow.

Reviewed Feb 2015
8.8

review from

Rooms were great! Clean, even by our high standards. Food in the hotel was great, especially the breakfast. No need to leave the resort. Staff were nice as expected on this level of hotel. Love the Christmas decorations! Room service charging $4 per bottle of water is absurd. I understand a need for profit but since one bottle is less than 10 cents at any local store (when bought in a bundle) this seems just plain wrong. Valet should be included in the room charge especially when your guest is on crutches, although I never asked, it would have been nice for them to waive that charge.

Reviewed Dec 2014
5.0

review from

The location is by far the best thing this resort has going for it. You can walk across the street to the beach. If you're on a higher floor you will have a direct view of the ocean, which is awesome. The biggest downer was the air conditioning in the room. It worked poorly and leaked on the tile floor. Maintenance came twice to work on it and brought us a fan. Sleeping the first night was uncomfortable. The room was dated, in desperate need of a remodel. Bathroom was dingy with burned out lightbulb, nasty floor and silvering mirror.

Reviewed Aug 2014
7.3

review from

The view was okay but not what I had reserved . I did not get the room I had reserved a month ahead . They gave me a room with 2 small beds and a couch for the same price . We were told they would bring sheets and pillows so I could sleep on the couch . We rang the service desk but could not get an answer . The wife went down to the desk and the guy was just sitting there while the phones were ringing . He gave us a hard time about getting the sheets and pillows but after about a hour they finally brought them . 1 elevator was down so we used the stairs with a ton of other people . There was what I believe was mold on the stairs and handrails . All the ladies using it were pretty grossed out . I don"t think they should have the rating they have if this is the norm . I used the same hotel many years ago and this was a letdown to me and my family .

Reviewed Aug 2014
8.0

review from

Loved the location and each room has a wonderful view. It's a very relaxed atmosphere. There is new mgt. and it is run very "strict"; especially in the pool area. My husband purchased an umbrella to set up close to our chairs and put it up; after an just half an hour we were told to take it down. They also have a pool bar; and a really cool sitting area besides the pool…it's not at the bar, but away from it. They used to allow you with your child; well now it's only an "adult area". This is discouraging as some parents like to enjoy a cocktail and be able to watch your child play.

Reviewed Aug 2014
8.0

review from

Beautiful Gulf view. Easy beach access. Nice pool. For the price, there aren't many included amenities. Even use of the gym is an extra charge! There are other hotels on the seawall with a view of the Gulf...

Reviewed Jun 2014
6.3

review from

My reservation was for a king size room. I was given two double beds and manager claimed it was your fault. They were sold out when you sold me the room.

Reviewed Feb 2014

9.1

review from

The pool is great . The Itialian restaurant was a huge hit with our son saiid the pizza was amazing.

Reviewed Jul 2016
8.8

review from

Overall this was a very nice hotel. We stayed on the 16th floor which is considered their VIP floor. It was nicer then the others. Party of the resort is made up of condos which makes the hotel appear bigger then it is. The food at the bistro was amazing. HUGE portions! The room service was ok. Not the most friendly staff. The pool was really nice, heated and lit. Great swim up bar. The staff at the front desk were not the friendliest. Very short and easily irritated. There is a resort tax/fee on almost every purchase. Also the snacks that they mention on the VIP levels are merely bottled water and candy. The breakfast is muffins and coffee. Not really a balance for the buck.

Reviewed Jun 2016
9.4

review from

I like how everything was close by and loved how they were able to quickly change my room The long wait to talk to someone at the front desk every time.

Reviewed May 2016
10.0

review from

Beautiful view and very comfortable room in general. We happened to get a room with no hair dryer, but I'm sure they will take care of that.

Reviewed Dec 2015
8.0

review from

The resort was great , but I wished they had informed people on their website the pool was closed. That was the main reason we chose that hotel. The staff was great and we were shuttled to he Hilton next door to swim. Rooms comfortable as well.

Reviewed Dec 2015
8.2

review from

Loved the pool area and food! Very concerned with the overall safety of the hotel. During our stay, someone was able to gain access to our hotel room at 5:30am in the morning. We caught the individual off guard by waking up, and immediately called the hotel staff. After calling twice, our call was finally answered and we received a vague response. We inquired around the issue upon check-out, but received no information. The hotel was lovely, but I do not know if I can recommend the San Luis after this disregard for client's safety.

Reviewed Aug 2015
10.0

review from

Extremely high end resort at a price the most people can afford.

Reviewed Mar 2015
8.8

review from

Rooms were great! Clean, even by our high standards. Food in the hotel was great, especially the breakfast. No need to leave the resort. Staff were nice as expected on this level of hotel. Love the Christmas decorations! Room service charging $4 per bottle of water is absurd. I understand a need for profit but since one bottle is less than 10 cents at any local store (when bought in a bundle) this seems just plain wrong. Valet should be included in the room charge especially when your guest is on crutches, although I never asked, it would have been nice for them to waive that charge.

Reviewed Dec 2014
8.0

review from

Loved the location and each room has a wonderful view. It's a very relaxed atmosphere. There is new mgt. and it is run very "strict"; especially in the pool area. My husband purchased an umbrella to set up close to our chairs and put it up; after an just half an hour we were told to take it down. They also have a pool bar; and a really cool sitting area besides the pool…it's not at the bar, but away from it. They used to allow you with your child; well now it's only an "adult area". This is discouraging as some parents like to enjoy a cocktail and be able to watch your child play.

Reviewed Aug 2014
8.0

review from

Beautiful Gulf view. Easy beach access. Nice pool. For the price, there aren't many included amenities. Even use of the gym is an extra charge! There are other hotels on the seawall with a view of the Gulf...

Reviewed Jun 2014

6.8

review from

The pool He air condition was super loud and could not sleep. There were roaches in our room.

Reviewed Jul 2016
7.3

review from

The view was okay but not what I had reserved . I did not get the room I had reserved a month ahead . They gave me a room with 2 small beds and a couch for the same price . We were told they would bring sheets and pillows so I could sleep on the couch . We rang the service desk but could not get an answer . The wife went down to the desk and the guy was just sitting there while the phones were ringing . He gave us a hard time about getting the sheets and pillows but after about a hour they finally brought them . 1 elevator was down so we used the stairs with a ton of other people . There was what I believe was mold on the stairs and handrails . All the ladies using it were pretty grossed out . I don"t think they should have the rating they have if this is the norm . I used the same hotel many years ago and this was a letdown to me and my family .

Reviewed Aug 2014

6.5

review from

The Bistro staff took care of my wife as she had to wait until 4 to check in. We have been to the resort in the past, and will return but ( and no offense to Kayak/Priceline) we'll have to book direct with the San Luis if we want the service to be "right" 1. Check in was unpleasant, I felt second rate since we didn't book thru the hotel. We were reminded of this several time.."if you would have booked thru us..." 2. We couldn't check in until 4 pm, even thought the place was very much unoccupied (you can tell, the parking lots were very free) 3. The Steakhouse was expensive, and the steak was the chewiest thing I've ever had. The service was REALLY slow.

Reviewed Feb 2015
5.0

review from

The location is by far the best thing this resort has going for it. You can walk across the street to the beach. If you're on a higher floor you will have a direct view of the ocean, which is awesome. The biggest downer was the air conditioning in the room. It worked poorly and leaked on the tile floor. Maintenance came twice to work on it and brought us a fan. Sleeping the first night was uncomfortable. The room was dated, in desperate need of a remodel. Bathroom was dingy with burned out lightbulb, nasty floor and silvering mirror.

Reviewed Aug 2014
6.3

review from

My reservation was for a king size room. I was given two double beds and manager claimed it was your fault. They were sold out when you sold me the room.

Reviewed Feb 2014

The San Luis Resort, Spa & Conference Center

$165+

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