Good location. We had a room that was the only room that shared a balcony and the guest that shared the room was smokers.
2 stars
SureStay Plus Hotel by Best Western Gatlinburg
218 Ski Mountain Road, Gatlinburg, TN 37738-3125, United States
Gatlinburg, TN
See location+1 865 325 1516Photos of SureStay Plus Hotel by Best Western Gatlinburg
Overview
Featuring an outdoor pool, SureStay Plus Hotel by Best Western Gatlinburg is situated in Gatlinburg and is a brief stroll from Great Smoky Mountains. Some of the popular facilities on offer at this 3-star hotel include complimentary on-site parking and wireless internet.
SureStay Plus Hotel by Best Western Gatlinburg has recently undergone refurbishment and offers a 24-hour reception, a 24-hour business centre and an express check-in and check-out feature. It is pet-friendly and provides disabled parking for guests with a car.
The hotel provides spacious rooms equipped with a microwave, a flat-screen TV and a refrigerator. They each provide an alarm clock, a sofa bed and a private balcony.
For those who enjoy exploring local eateries, there is a wide variety within walking distance. Ober Gatlinburg Ski Resort and Gatlinburg Convention Center are also within walking distance.
Latest deals for SureStay Plus Hotel by Best Western Gatlinburg
Amenities at SureStay Plus Hotel by Best Western Gatlinburg
- Outdoor pool
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
General
- River view
- Family rooms
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Services and conveniences
- Business center
- Wake-up service
- Key card access
- Express check-out
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Things to do
- Hiking
- Skiing
Outdoor
- Balcony
Family friendly
- Complimentary breakfast
Pool
- Outdoor pool
Reviews of SureStay Plus Hotel by Best Western Gatlinburg
8.0
Very good
2180 verified ratings
Wonderful
886
Very good
361
Good
340
Okay
139
Fair
166
Mediocre
84
Poor
204
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location near attractions and the creek, but many expressed dissatisfaction with cleanliness and service issues, including rude staff and inadequate housekeeping. Some rooms had maintenance problems, impacting the overall experience.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
59 reviews
9 out of 10
7 reviews
All reviews
Cons (-) I didn’t like that to access any of the outlets near the beds you had to move furniture and unplug other items.
Pros (+) Great location for shops or mountains
Pros (+) Beds were comfortable our room was clean. Breakfast was good. Was quite and close to everything
Cons (-) Nothing
Pros (+) Close to Ober so no downtown traffic when going snowboarding or skiing. Still walking distance to strip. Free breakfast. Affordable. Good for families and young couples on a budget. Clean. Microwave, coffee machine, TV and mini fridge.
Cons (-) The guy at the reception was not at the desk when we were ready to check out. AC/Heater is a little bit loud.
Pros (+) The beds were very, very nice. The room was spacious and clean. We enjoyed the balcony.
Cons (-) The barking dog next door.
Pros (+) Rooms are directly over a nice stream full of fish. If it hadn't been so hot we could have opened the door to the balcony and enjoyed the soothing sound of the stream. Just a block and a half from the main strip. An easy 3 minutes walk. But far enough so as you don't hear the busy traffic. Room was very clean with comfortable beds. Also my wife and I always noticed the room had a nice fresh smell ...
Cons (-) No complaints but My wife and I agree that the breakfast and coffee hours should extend a little longer til maybe 10:00.
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a complimentary breakfast with plenty of options, and guests have praised the breakfast staff for their friendliness and service.
Are the beds comfortable at the hotel?
While some guests have mentioned that the beds were not comfortable, others have found the beds to be great and the rooms to be spacious and clean.
Is parking readily available at the hotel?
Parking at the hotel is great, and guests have appreciated the ample parking available, even late at night.
How is the cleanliness of the hotel rooms?
Guests have described the hotel as super clean, with spacious and clean rooms, and have praised the housekeeping staff for their great service.
What is the best time to visit the hotel?
The high season at the hotel is in December, and the low season is in August, so visitors can plan their stay accordingly based on their preferences.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a River View
Guests highly recommend choosing a room with a balcony overlooking the river for a relaxing and scenic experience.
Consider Bringing Your Own Pillows
Some guests found the pillows uncomfortable, so bringing your own pillows might enhance your sleeping experience.
Check Room Amenities
Prior to arrival, it's advisable to confirm the functionality of in-room amenities such as the refrigerator to ensure a comfortable stay.
Be Mindful of Noise Levels
Light sleepers may want to request a room away from potential sources of noise, such as elevators or shared balconies, to ensure a peaceful night's rest.
Verify Room Cleanliness
Some guests encountered cleanliness issues, so it's recommended to inspect the room upon arrival and promptly report any concerns to the staff.
Plan for Breakfast
If visiting during colder months, be prepared for the outdoor-indoor setup to access breakfast, as it might be inconvenient in cold weather.
Request Room Maintenance
In case of any maintenance issues, promptly notify the staff for swift resolution to ensure a comfortable stay.
Consider Bringing Extra Toiletries
Some guests found the provided toiletries insufficient, so bringing along extra supplies might be beneficial.
Explore Nearby Eateries
Guests can enjoy a wide variety of dining options within walking distance, providing the opportunity to explore local eateries.
Enjoy the Outdoor Pool
Take advantage of the hotel's outdoor pool for a refreshing and enjoyable leisure activity during your stay.
Location
218 Ski Mountain Road, Gatlinburg, TN 37738-3125
What's nearby
- Sugarland Cellars Winery208 yd
- Ober Gatlinburg360 yd
- Gatlinburg Convention Center0.4 mi
- Ole Smoky Distillery0.4 mi
- Gatlinburg Space Needle and Family Fun Center0.4 mi
- Gatlinburg Sky Lift0.5 mi
- First Methodist Church0.5 mi
- World of Illusions0.6 mi
- Treasure Quest Miniature Golf0.6 mi
- Guinness World Records Museum0.7 mi
- Ripley's Aquarium of the Smokies0.8 mi
- Sugarlands Valley Nature Trail1.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Plus Hotel by Best Western Gatlinburg
Low season | April |
|---|---|
High season | July |
Average price (weeknight) | $93 |
Average price (weekend night) | $122 |
When to book a room at SureStay Plus Hotel by Best Western Gatlinburg
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at SureStay Plus Hotel by Best Western Gatlinburg
FAQs when booking at SureStay Plus Hotel by Best Western Gatlinburg
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in GatlinburgMost recommended
See most recommended stays in GatlinburgGood to know
Value for money | 8.6 |
|---|---|
Distance to city center | 0.9 mi |
Nearest Airport | Knoxville McGhee Tyson |
Distance to airport | 27.0 mi |
Everything you need to know for your stay in Gatlinburg
Complete your trip
Popular destinations