I can only say, the jacuzzi button/ timer is on the wall next to the bathroom door. Everything else was fantastic!
3 stars
Hilton Garden Inn Gatlinburg
Photos of Hilton Garden Inn Gatlinburg
Overview
The Hilton Garden Inn is a premier hotel in the heart of Gatlinburg, just steps away from the Great Smoky Mountains. Rooms feature a mini-fridge, a Keurig coffeemaker and the addition of bath amenities. With beautiful views of the Smokies, it is easy to relax in luxury at The Hilton Garden Inn Hotel.
A business center is offered with computers, printers, and on-site fax for use any time both day and night. A fitness center is available and features a selection of cardio equipment, treadmills, and strength training equipment. There are several on site amenities to make every visitor's stay simple including complimentary WiFi.
While staying, guests can enjoy the convenience of The Pavilion Pantry for on the go snacks and The Garden Grille for freshly made breakfast including waffles, fresh fruit, and omelets. Dinner is served each evening and includes entrées such as salads and burgers. Discover a new favorite coffee shop and pastry such as the Donut Friar for sweet confections and a fresh, hot cup of coffee and take a tour of Smoky Mountain Brewery for a fresh, locally brewed beer and traditional pub fare.
Guests are urged to explore everything the city has to offer from The Village shops for unique souvenirs, one of a kind clothing boutiques, and a family-friendly atmosphere. Tour Dollywood and catch a show, play in the amusement park and hike the many trails of the smokey mountains and end the evening in comfort at The Hilton Garden Inn Hotel.
Latest deals for Hilton Garden Inn Gatlinburg
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Gatlinburg
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- No smoking
- Designated smoking area
General
- Family rooms
- Fireplace
- Seating area
- Telephone
- Privacy curtain
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Air-conditioned
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Media and entertainment
- Radio
- Cable or satellite TV
- TV
Bathroom
- Shower
- Spa bath
- Hairdryer
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- Free parking
Bedroom
- Feather pillow
Workspace
- Desk
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hilton Garden Inn Gatlinburg
8.8
Very good
759 verified ratings
Wonderful
462
Very good
122
Good
84
Okay
31
Fair
30
Mediocre
9
Poor
21
Summary of reviews
Guests say
Guests generally appreciated the hotel's convenient location and friendly, helpful staff, highlighting the cozy atmosphere and well-appointed rooms. However, there were significant concerns regarding cleanliness, with multiple reviews mentioning issues such as mildew. The pool being closed during a family's stay was also a notable complaint. Several guests expressed dissatisfaction with bed comfort, while the breakfast offerings received mixed reviews.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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8.8 out of 10
13 reviews
9.2 out of 10
3 reviews
All reviews
Pros (+) Breakfast was done well especially during COVID-19 and the staff was extremely helpful and friendly. A+
Cons (-) You all are doing well. Thank you for a wonderful stay :)
Pros (+) Cozy beds, nice shower, clean room
Cons (-) Check in staff not so friendly, no morning room service, not as big as other Hilton’s we have stayed at
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the hotel's cleanliness?
Guests have consistently praised the hotel for its cleanliness, with many reviews highlighting the immaculate rooms and common areas.
What are the dining options like at the hotel?
The hotel offers dining options at The Garden Grille for freshly made breakfast and dinner, as well as The Pavilion Pantry for on-the-go snacks, providing guests with convenient and delicious food choices.
Are there any concerns about the comfort of the beds?
While some guests have mentioned that the beds were not comfortable, others have found the rooms to be clean and the beds to be cozy and comfortable.
Is parking available at the hotel?
The hotel offers free parking, making it convenient for guests to park their vehicles during their stay.
What is the best time to visit the hotel?
The hotel is ideally located for visitors to explore the city and the nearby attractions, making it a great place to stay throughout the year. However, it's important to note that some guests have mentioned concerns about the pricing and the need for updates in certain areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of On-Site Amenities
Guests appreciated the convenience of the fitness center, indoor pool, and hot tub. Consider utilizing these facilities during your stay.
Explore Nearby Attractions
The hotel's proximity to various attractions such as Ober Gatlinburg, Amazing Mirror Maze, and Ripley's Aquarium of the Smokies makes it an ideal base for exploring the area.
Check for Room Renovations
Some guests noted ongoing construction during their stay. If you're sensitive to noise, it may be worth inquiring about the status of renovations before booking.
Consider Pet-Friendly Accommodations
If traveling with pets, the hotel's pet-friendly policy, with some guests mentioning the convenience of bringing their furry companions along, could be a significant advantage.
Be Mindful of Breakfast Costs
While the breakfast received mixed reviews, some guests found it overpriced. You may want to explore nearby dining options for breakfast to suit your preferences and budget.
Request a Room Away from Construction
If you're a light sleeper, consider requesting a room away from any ongoing construction to ensure a peaceful stay.
Utilize the Business Center
For guests needing to attend to work matters, the availability of a business center with computers, printers, and fax services can be a valuable resource.
Inquire About Incidental Charges
Some guests mentioned unexpected charges for incidentals. It may be prudent to clarify the hotel's policy on incidental charges upon check-in to avoid any surprises.
Check for Room Upgrades
Some guests mentioned issues with room features such as hot water and balcony lights. It may be beneficial to inquire about room features and upgrades to ensure a comfortable stay.
Location
635 River Road, Gatlinburg, TN 37738
What's nearby
- Ober Gatlinburg230 yd
- Amazing Mirror Maze237 yd
- Ripley's Haunted Adventure250 yd
- Star Cars Museum311 yd
- Gatlinburg Space Needle and Family Fun Center343 yd
- Ripley's Believe It Or Not Museum374 yd
- Gatlinburg Convention Center375 yd
- Gatlinburg Sky Lift410 yd
- Gatlinburg Ziplines0.3 mi
- Mysterious Mansion0.4 mi
- Guinness World Records Museum0.5 mi
- Ripley's Aquarium of the Smokies0.6 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Gatlinburg
Low season | January |
|---|---|
High season | December |
Average price (weeknight) | $198 |
Average price (weekend night) | $262 |
When to book a room at Hilton Garden Inn Gatlinburg
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Gatlinburg
FAQs when booking at Hilton Garden Inn Gatlinburg
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Value for money | 8.3 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Knoxville McGhee Tyson |
Distance to airport | 27.1 mi |