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Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Road, Gatlinburg, TN 37738, United States
+1 865 430 4800

$155+

Overall guest ratings

7.5/10 Good
Based on 2,473 reviews

Review highlights

  • 6.7
  • 6.5
  • 4.7
  • 4.4

Nearby

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    About

    With a stay at Westgate Smoky Mountain Resort & Spa in Gatlinburg (Sugarlands Visitor Center Great Smoky), you'll be convenient to Sweet Fanny Adams Theatre and Ripley's Aquarium of the Smokies. This family-friendly resort is within close proximity of Mysterious Mansion and Cooter's Place.

    Rooms

    Make yourself at home in one of the 765 air-conditioned rooms featuring refrigerators and microwaves. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include phones, as well as safes and desks.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 4 spa tubs, and a water park (surcharge). Additional amenities at this resort include an arcade/game room, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

    Dining

    Grab a bite to eat at the resort's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Gatlinburg? This resort has facilities measuring 1008 square feet (91 square meters), including a meeting room. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Wi-Fi
    • Fitness center
    • Pets allowed on request. Charges may apply.
    • Meeting/Banquet facilities
    • Playground
    • ATM on-site
    • Business center
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Room service
    • Game room
    • Spa
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall Rating

    7.5 Good
    Based on 2,473 reviews
    • 6.7 "Service is ok."
      6.8 "68% thought the shuttle service was ok."
    • 6.5 "Location is acceptable."
    • 5.8 "Average amenities."
      5.4 "54% thought the building was acceptable."
      6.3 "63% found the grounds not bad."
      6.8 "For only 68%, the facilities were new enough."
      5.7 "Acceptable kids facilties, thought 57%."
    • 5.6 "Breakfast is mediocre."
      6.9 "Breakfast prices were ok, according to 69%."
    • 5.6 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
      6.3 "63% thought the kitchenette was ok."
      6.3 "Only 63% said the rooms were modern."
    • 4.7 "Disappointing food."
      4.8 "The price was too high for 52%."
    • 4.4 "Value below average."
      4.4 "56% thought it was overpriced."
      4.8 "The price was too high for 52%."
    • 4.3 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      2.2 "78% thought it was too noisy."
      4.7 "53% criticized the small bathroom."
      0.6 "Air conditioning was criticized by 94%."
    • 2.2 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
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    Overall Rating

    7.9 Good
    Based on 915 reviews
    • 6.7 "Service is ok."
    • 6.3 "Location is acceptable."
    • 6.2 "Bar is ok."
    • 6.0 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.3 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      1.0 "90% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
      0.8 "92% thought the tv was sub-standard."
      4.4 "56% didn't like the balcony."
      1.5 "85% had problems with the shower."
    • 4.7 "Disappointing food."
    • 4.5 "Not very comfortable."
      2.6 "74% thought it was too noisy."
    • 4.2 "Value below average."
    • 2.2 "Disappointing internet connection."
      0.4 "96% said the wifi quality was bad."
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    Overall Rating

    7.7 Good
    Based on 1,557 reviews
    • 6.5 "Service is ok."
      5.3 "Only 53% thought the service was professional."
      6.4 "64% thought the shuttle service was ok."
    • 6.4 "Location is acceptable."
    • 5.7 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 5.6 "Breakfast is mediocre."
      7.0 "70% were happy with the price of the breakfast."
    • 5.5 "Average amenities."
      5.9 "59% found the grounds not bad."
      5.3 "53% thought the building was acceptable."
    • 4.9 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      3.4 "66% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      3.4 "66% found problems with the furniture."
      4.0 "60% said the bathroom was dirty."
      0.5 "Air conditioning was criticized by 95%."
      2.2 "78% had problems with the shower."
      1.3 "87% thought the tv was sub-standard."
      2.8 "72% were disappointed with the minibar."
    • 4.2 "Disappointing food."
      4.3 "The price was too high for 57%."
    • 4.0 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      2.3 "77% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
    • 3.8 "Value below average."
      4.2 "58% thought it was overpriced."
      4.3 "The price was too high for 57%."
    • 2.2 "Disappointing internet connection."
      4.2 "58% thought it was overpriced."
      0.4 "96% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    data provided by TrustYou

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