Overview

Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Road, Gatlinburg, TN 37738, United States
+1 865 430 4800

$186+

Overall guest ratings

7.6/10 Good
Based on 2,054 reviews

Review highlights

  • 7.1
  • 7.0
  • 5.1
  • 4.7

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    With a stay at Westgate Smoky Mountain Resort & Spa in Gatlinburg, you'll be in the entertainment district and convenient to Herbert Holt Park and Ripley's Aquarium of the Smokies. This family-friendly resort is within close proximity of Sweet Fanny Adams Theatre and Mysterious Mansion.

    Rooms

    Make yourself at home in one of the 765 air-conditioned rooms featuring refrigerators and microwaves. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include phones, as well as safes and desks.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 4 spa tubs, and a water park (surcharge). Additional amenities at this resort include an arcade/game room, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

    Dining

    Grab a bite to eat at the resort's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Gatlinburg? This resort has facilities measuring 1008 square feet (91 square meters), including a meeting room. Free self parking is available onsite.

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    Amenities

    • Fitness center
    • Pets allowed on request. Charges may apply.
    • Meeting/Banquet facilities
    • Playground
    • ATM on-site
    • Business center
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Room service
    • Game room
    • Spa
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Wedding services
    • Grill
    • Hot tub
    • Cable or satellite TV
    • Kitchen/Kitchenette
    • Terrace/Patio
    • Facilities for Disabled Guests
    • Linens
    • Towels
    • Fireplace
    • Internet
    • Wi-Fi
    • Pool table
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    Reviews

    Guest reviews

    Overall Rating

    7.6 Good
    Based on 2,054 reviews
    • 7.1 "Good service."
      8.0 "80% found the staff to be very friendly."
      7.1 "71% were happy with the shuttle service."
      9.3 "93% said the recreation staff was great."
      8.5 "Hotel security was great, thought 85%."
      8.8 "88% said the concierge service was amazing."
    • 7.0 "Good location."
      8.1 "81% liked the proximity to sightseeing."
      7.8 "78% liked the proximity to shopping."
      9.1 "City centre within easy reach, said 91%."
      7.5 "Easily accessible by car, said 75%."
    • 6.5 "Breakfast is mediocre."
    • 6.4 "Average amenities."
      6.9 "69% found the grounds not bad."
      5.7 "For only 57%, the facilities were new enough."
    • 6.0 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.0 "Beds were acceptable for 50%."
      5.9 "Only 59% said rooms were big enough."
      6.4 "64% thought the kitchenette was ok."
      6.4 "Only 64% said the rooms were modern."
    • 5.1 "Food is average."
    • 4.7 "Value below average."
      4.7 "53% thought it was overpriced."
      3.9 "The price was too high for 61%."
    • 4.3 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      4.7 "53% criticized the small bathroom."
      0.8 "Air conditioning was criticized by 92%."
    • 2.7 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
      4.7 "53% thought it was overpriced."
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    Overall Rating

    7.9 Good
    Based on 739 reviews
    • 6.9 "Service is ok."
    • 6.8 "Location is acceptable."
    • 6.2 "Breakfast is mediocre."
    • 5.8 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
      6.2 "62% thought the cleanliness of the hotel was average."
    • 5.2 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.2 "Beds were acceptable for 52%."
      5.6 "Only 56% said rooms were big enough."
    • 5.1 "Food is average."
    • 4.6 "Not very comfortable."
      2.2 "78% thought it was too noisy."
    • 4.4 "Value below average."
    • 2.7 "Disappointing internet connection."
      1.2 "88% said the wifi quality was bad."
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    Overall Rating

    7.7 Good
    Based on 1,314 reviews
    • 6.8 "Service is ok."
      6.9 "69% thought the shuttle service was ok."
    • 6.8 "Location is acceptable."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Average amenities."
      6.4 "64% found the grounds not bad."
      6.0 "60% thought the building was acceptable."
    • 5.7 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      6.9 "69% thought the cleanliness of the hotel was average."
    • 5.2 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
      6.5 "65% thought the kitchenette was ok."
      6.7 "Only 67% said the rooms were modern."
    • 4.6 "Disappointing food."
      3.6 "The price was too high for 64%."
    • 3.9 "Value below average."
      4.4 "56% thought it was overpriced."
      3.6 "The price was too high for 64%."
    • 3.8 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      1.6 "84% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
    • 2.6 "Disappointing internet connection."
      4.4 "56% thought it was overpriced."
      1.1 "89% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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