Westgate Smoky Mountain Resort & Spa

Just Okay..

Pros: The mountains

Cons: Air conditioner broke two times spilling water on the floor, and they never brought us toilet paper after two days of calling.

Lot off amenities not working

Pros: Rooms were nice and clean.

Cons: Main attraction at the waterpark was closed. The playground was also closed. We have two young children and we wanted to stay here because of the amenities but because they were closed we had to search out other things to do.

Cons: Parking sucked. They will try to have you tour for discounted attractions-- seemed like a good idea but there 90 minute tour with a free breakfast turned out to be over 5 hours of salesmen in your face trying to sell you a timeshare. They waisted one whole day for our weekend vacation. I would much rather pay for the attraction then lose time with them trying to sell me a timeshare for that amount of time. Not upfront or honest. And the great breakfast you get for touring was terrible.

Everything was not as expected, it was an awful ex

Pros: Nothing

Cons: Everything

Not what was shown

Pros: The scenery near the resort

Cons: The rooms, the prices. For a resort, you would assume that at least WIFI was inclusive in the room charge. Nope, it was not. They also try to get you to think that you won something at checking. It was thein 4 hr "come see why it's so good to be an owner" routine. That was the only time any kind of complimentary breakfast was mentioned!

Pros: Not much

Cons: No TV ...had to wait 20 mins for shuttle to come when they had 50 golf carts with 6 seats in them pass you by no parking there should be at least 1 parking space per room or villa for 500 for 2 nights water park should be included not an extra 82 dollars next time we will stay at Wilderness of the Smokies