Westgate Smoky Mountain Resort & Spa

Rooms were nice and clean. Main attraction at the waterpark was closed. The playground was also closed. We have two young children and we wanted to stay here because of the amenities but because they were closed we had to search out other things to do.

Parking sucked. They will try to have you tour for discounted attractions-- seemed like a good idea but there 90 minute tour with a free breakfast turned out to be over 5 hours of salesmen in your face trying to sell you a timeshare. They waisted one whole day for our weekend vacation. I would much rather pay for the attraction then lose time with them trying to sell me a timeshare for that amount of time. Not upfront or honest. And the great breakfast you get for touring was terrible.

We arrived late and went to dinner, when we returned we went to make up the sofa sleeper. There were only sheets, no blanket or pillow. I called the front desk and was told that they would bring them right up. After waiting 45 minutes, they still were not there. I again called and was told again they would be right there. After 15 minutes, still not there. I called again and was told after asking to speak to a manager that they were trying to get a hold of the person who was supposed to be bringing them. This is when I insisted on speaking to a manager because they told me they were on the way two times already. I was told that they would the manager would call me in one minute. After waiting five more minutes and no call or blanket of pillow, I called and spoke to a lady who told me the manager had the girl outside who was supposed to be bringing the blanket and pillow up and was talking to her. I again was told I would be called in one minute. After not getting a call back and it was now after 1:00 in the morning, I called again. I spoke to a manager who told me that the problem was that they were booked to the maximum and were behind. I explained that it was after 1:00 in the morning and we had to check out at 10:00 as that is their check-out time. He then told me that they were shorthanded because one of the employees had a death in their family and they were not there. I explained that I was sorry, but first of all I as a customer should not even know about something like that. I then expressed that it has been well over an hour and a half and I still did not have the blanket and pillow and I just wanted to go to bed, however, I did feel some sort of compensation was in line, even a late check -out because I was not able to go to bed earlier. He told me that he could not do that. I told him that because it was so late, I was going to check out and find another place to go. He told me to do what I wanted to do. We went to check out and were not refunded any of our money. We had paid $286 for the room, plus an $11.00 fee, plus a $50 damage deposit. I have written an e-mail to the company with absolutely no reply. My credit card company is notifying them because we have filed a dispute. The only money I have had returned is the $11.00. We haven't even gotten the damage deposit back, and we didn't even sleep in the beds. The only thing we did was take showers. I will never stay at these resorts again, nor will i stay at any place that they are associated with. I think it is just a place to rip off people.

The restuarant was decent. You have to pay extra for wifi connection. All advertised (free) activities costed extra. Parking was overcrowded. Some of the staff was very rude. Our room was dirty and the sheets on the bed looked like they had not been changed with wrinkles and hair on the sheets. The toilet was backed up and did not flush properly.

The staff was quick to help out and the property has the initial wow factor Waterpark was not entertaining for children older then 10ish, walls were very thin, game room a waste of money don't purchase more then one game card because you can't combine the money or the tickets, internet isnt included it's $10 a day and only one device can be connected at a time, TV's in the rooms were impressive until you turn them on and you only get a handful of channels and they were fuzzy at best! We didn't have any intention on sitting thru the time share spill however they offered us $100 cash and a free 2 night stay (which I have now discovered in order to claim my "free" stay I must pay $50 to activate the account) so I said ok to the 90 minute presentation- 4.5 HOURS later I walked out!! Never again!!!! There reply when I said it's been longer then 90 min........ well we are not selling you a t-shirt then tried to make us feel guilty for not purchasing the time share by telling us "well I guess you don't want to have quality vacations with your loved ones" and "I must not done my job very well". Ugh!!! Now I know why I haven't ever sat thru a time share presentation before and why I will NEVER again - ever!!!

The front desk staff are incompetent, clueless and rude. The bathroom doors in the unit all had at least a 2-inch or more gap between the floor and the door. The wall decor in the main room was a picture of Dolly Parton and the Westgate developer - really? Walls and floor have no soundproofing. We could hear the hoard of elephants above us well into the wee hours of the night. The units are really pretty on the outside and fit nicely into the mountain scenery, but they belie the ugliness on the inside. Second time here and will not book again!

The scenery was nice and the location was convenience to get to downtwown Gatlinburg. I did not like the room. The room was not very clean and smell smoke. The AC was loud and we could not get a good night sleep. The gym was small and did not have a steam room or hot tube. The water park was too expensive. I would not recommend Westgate hotel to my friends or families.