Would you like to save as your currency permanently or for this visit only?
Lovely place but disappointed to learn that access to the hot springs is no longer complimentary - $50/person/day now. The pro of the free hot springs use to offset the con of the far distance from Tahoe. Now with the high charge for the hot springs, there's no incentive to stay this far from Tahoe.
Cleanliness and Friendliness of the hotel
Location & staff. The resort fee was 25% more than what was specified on my reservation. The parking enclosed parking lot could use a makeover.
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Came through in a pinch, perfect location, good amenities Room was dirty, loud, we could hear everything
Rooms are bare bones--no coffeemaker or mini fridge. Convenient location for skiing, and for gambling if that's your thing.
Too many broken down elevators
Loved it A bit pricey
Cleanliness of the hotel was consistent. I had to stay at two nights in two different rooms in the 18th floor which they gave me a perfect view of the fireworks during the opening of the gold tournament. Especially the cleanliness of both rooms was satisfied. I loved the valet free parking except tips only. The second night I thought the front desk would rush the room to be ready within the time I checked out the first night but they called after fee hours. Also no one ever answered the front desk when I called from the room in the morning.
room and view were pretty good the house keeper ignoring the "do not disturb sign", ringing the door bell, walking in and walking me up at 830am. the counter agent ignoring this complaint and not even offering a discount or anything more than "i'm sorry sir, how would you like to pay the resort fee?"
Poor check in service. No comps.
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
Nothing Room smelled like smoke.gym was outdated.
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
The hotel rooms are very nice and newly renovated. Most of them come with 2 bathrooms and a couch. Very nice with beautiful views. It's a very convenient location to the heavenly village. The cigarette smoke in the casino can be pretty overwhelming.
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
The location is great. A bit run down.
Location Horrible service
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
Good location Was woken up about 7 times. Walls are paper thin
It was close to great stores and the lake. The pillows are great. My room didn't get hot water in its bathroom, it was kind of plain looking no art or much of anything. I couldn't open a window of any kind the rooms a/c made the room warm constantly. I filed 2 complaints about the hot water to which nothing happened. The valet and room service weren't shy at asking for tips or hinting at it with the service they give. The food was awful got refunded after showing mangers why the food was undercooked and tasted nasty I offered to allow the manager to taste or try the food and she wouldn't even do it. Bought over $150 in food for the 2 rooms and got refunded half of what I spent. Sadly though the deal was sweet for the stay I think I'll stay at monte bleu next time.
Good location. Hotel lobby smelled good. Food and drinks were good at Alpine Union. They never explained that if you want your room cleaned you need to put on sign on your door. When I called to get our room cleaned they said they would send someone up, never did. Called back and asked why? Took of our hotel fees but in the morning they were still on there. I refused to pay them. They needed to communicate more. Communication is key.
Cheap amenities and dirty hotel. It's a facade. And it was way too hot in the hotel
Great location, large rooms Check in took a long time (~20 mins) but staff was friendly. Bathroom appeared dirty but looked more like stains, hot water was intermittent while showering but the majority of the time it was leukewarm. My room was 80+ degrees my entire stay with "central heating" so no ability to change it. Window only opened about 2 inches so it didn't really help!
Staff was amazing I didn't like the extra $24 a night "resort fee". I figured this website would be all I needed to pay for the hotel. The elevator and stair ways in the parking garage smelled like urine.
The fact it's centrally located I dislike the cleanliness of the room. I found a pair of women's panties in the room hanging from the shower rack when we checked in. I complained to the hotel staff and they agreed it's disgusting and they'll send the cleaning crew to remove it immediately. That didn't happen!
Hotel was fine. Staff was very friendly. Food was decent. Check in took to long. Bathroom in the room needs updating.
Then bed was comfortable and it was clean. The price is falsely advertised. There was an additional $25 fee once getting to the hotel for a "resort fee"
The price was affordable and good service Some areas were not very clean (like the parking lot elevator)
Lobby always smelled good. Staff was friendly & efficient Nothing indoor for kids to do. Parking lot elevators were dirty
Great location, close to all. Can walk if weather permits Bathroom was outdated. SO outdated that I slipped in the shower, hurt my ribs and ruined the rest of my ski trip! The hotel does not provide the rubber mats to place in the shower tub. And the cleaning staff didn't speak English so I wasn't able to ask them much. Also didn't like the fact that each floor does not have an ice machine. Being injured there and having to go to another floor to get ice for the injury was a HUGE inconvenience.
Rooms were nice with a view of the lake. Lagon pool area was nice. Waited in line for 20min with about 10 other people to check in. That wasn't the problem, a group of African American women come barking up making a big fuss about their room and step right in front. The staff didn't tell them to wait like everyone else they just helped them out first. At montbleu you shouldn't wait like eveyone else, just be loud and obnoxious and you'll get what you want. Won't be staying there again
Casino was decent although table minimums were incredibly high for this area. I mean on the strip in Vegas it's common to see $15 tables at nicer hotels but $25 here at Montbleu is a joke especially for the level of service! Staff was incredibly rude and offered no help to guests! A member in our party paid for early check in and was told his room would not be available until 10:00PM! They said they would refund the resort fee (which let's be honest..what the hell is the resort fee really for) and his room NEVER became availble. He slept on our couch. Unacceptable! They said there were only 2 housekeepers on staff to clean rooms and that they were going as fast as they can. No managers were available to speak to for 2 1/2 days (they told us they had too much OT so no one was here except the hotel manager, which ignored all guests requests to speak to him.) Unfortunately we were not alone...there were at least 25 other parties in the same situation as us!
We had to call multiple times because the room next to us was partying from 9pm-130am and only finally stopped because we called for the 3rd time. At one point we couldn't even get they to anyone from the hotel and ended up having to call on our cell phone to reach security. We could also smell smoke from there room too. Our air conditioning also didn't work and we were so uncomfortable and hot all night. the jacuzzi had so much chlorine in it it was stinging our eyes and we had to get out.
Got reservation done through kayak. Hotel did not have reservation request till day of arrival till I reached front desk. Getaroom customer support was called multiple times but had no way to help. Finally hotel VIP service manager helped to give us the room at 7 pm. We arrived at the hotel at 4.00pm. We wasted our evening at the hotel front desk.
The rooms have recently been updated and were nice. The location is convienent to all the stateline casinos and restaurants. No mini fridge in the room is pretty unacceptable for the caliber of hotel they are trying to be. The casino and rest of the the areas downstairs can really use an update as well. The noise is an issue, really loud all night and early morning.
They were overbooked so they had to send us somewhere else to stay. I am waiting on my refund.
Within walking distance of restaurants, gambling and night life. Housekeeping staff were very helpful Room did not have a seating area or bath tub
When we arrived they did not have our reservation in the system. They told us to have a seat for 15 mins while they manually enter the reservation. When we got to our room it had not been cleaned from the prior guests including beer that was stilllaying around. They offered to come empty the trash but could not confirm if the bedding and towels had been changed out. If you make a reservation I would call and confirm they have the reservation and have cleaned the room.
Newly renovated rooms are spacious, high-end vibe, and don't smell like smoke (as a non-smoker,that's always a concern of mine staying at a casino)! This is a great spot for a weekend of skiiing at Heavenly: walking distance to the gondola,a fantastic hot tub, and even a Starbucks inside for a cheap breakfast! Very affordable if you're sharing the room with friends. Customer service was slightly lacking...the front desk often didn't pick up when we called and check-in was a bit hectic. It felt like they couldn't handle large surges of people checking in along with people getting coats from coat check. In that respect it felt like they were prioritizing the casino over the hotel...
Spacious rooms. Smoking allowed in casino. Lingerie shop in elevator hallway.
1.Location. 2. Modern room design. 3. Comfy beds. 4. Great Bell Desk Service. 5. Indoor pool. 6. Good menu selection in Buffet, unfortunately only Thursday to Sunday. 1.Understaffed: - waited more than for 40 minutes to order in-room dining - Cafe del Soul is the only restaurant open Monday to Thursday... 20 minutes wait to be seated, 40 minutes to get food. 2. Dark and cramped arcade rooms. 3. Coffee maker in the room is too small and low quality. 4. Refrigerator was extra $20 a day per room
It's was good hotel I think I liked it a lot
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
The views, locations, the rooms and some staff members. Check in too late and check out too early.
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
I don't like this place too much.just stay one night.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
Location Some supplies (shampoo) were not replenished on a daily basis.
Great layout, private, homely
This was our third stay. We wen for a birthday celebration and introduced the lodge to three other couples. Like us, they will book again I wish the spa was available (not your fault) and when it is complete it will be wonderful
Would like to see king beds?
Clean comfortable accommodations. Close to skiing. Very good value for money.
This hotel will be my only choice for my Tahoe trips! It was soooo clean, everything was tip top, even the utensil drawer was organized! The fireplace was such a nice touch, and there were even two flat screens to watch the world series on! The price was equivalent to motel 8 but this hotel was by far a five star on my list! Loved the kitchenette and dining area! All I can say is amazing, fantastic, wonderful!!!!
The unit was spacious, clean & well laid out. We had a nice nature view. Nice choices of activities to relax: movies for your room, pool table, munchies, etc. Decor was also nice in lobby areas. There is an elevator with covered access from covered parking drop off. Rules, rules, rules. When we walked into the lobby/entry, loud pop music was playing. Obviously for staff & never lowered when we entered.@ aprox. 8pm on Sat. night. Young man at desk was almost rude in his manner of greeting. He proceeded to tell us he had to read us what was on a laminated page (again, sounding like he'd rather be doing something else!). Then we were told we HAD to fill out a review of the facilities when we checked out. What he didn't tell us were the additional rules in the room: Don't use the dishwasher unless full; wash dishes & leave clean on the counter, and to strip linens & put in laundry hamper or you would be charged $35! FYI, we were staying less than 24 hrs! At check out, we addressed with nice lady at counter who told us those were out dated rules that were going to be updated. She also told us that as we were booking.com guests, the rules were for owners-not us....but that they needed to update those too. She said to disregard as they were for owners only & were old. We told her we have been in many timeshares (and mine is associated with this one) + I am a travel agent & never seen rules like those. She said she would bring it up at their staff meeting. I doubt my evaluation card will ever made it to the timeshare exchange for whom it was intended.
The location is great as it is within walking distance of South Lake Tahoe. It is a timeshare that is available for nightly rental. The unit we had was nice and large with a sitting area and kitchenette. We enjoyed the spa after our long bicycle ride.
interior. Fact that it has kitchen and living room. It feels like home. Exterior
wonderful staff, beautiful hotel, great location, nice decor and amenities, awesome value! we had a very pleasant stay, thank you!
The hotel was really good. The staff was very friendly. The pool was out of order.
Location and price! Tahoe! Parking lot is small!
Nice location, clean, simple room. No wifi, fair casino, facility.
The room was quiet, had two beds, and ample room to move around; however it was very dated, the bed spread was old, and seemed very dirty. We took it off and laid it aside. the nite shade was old and had holes in it. However the restaurant attached to the Inn was amazing, we have eaten there several times, even on drives through the area, a plan that will not change even though we may never stay there again.
The parlor room was spacious. Our 2nd story room had water-stained exposed ceiling beams. My husband worried about mold. I woke up with a lot of itchy bites and wondered if the previous room occupant had a flea ridden dog in there.
Phone did not work during our stay and was never repaired. Fan blades rattled in air conditioner and took 2 days to fix. in general the entire facility meet upgrading. Casino and restaurant however are good.
That I checked out early.. The room smelled terrible. The staff charged me 80 extra for bringing my pup..and downgraded me to a smoking room! I booked non smoking!
Timber house restaurant was so much better then "timbers". Food used to be so much better such a shame
Great price for the room
Great food! pleasant room, comfortable bed. Plenty of towels. convenient free bus pickup for skiing Heavenly Valley. Tiny bathroom, tiny bathroom counter.
Everything is perfect even staff very helpful
Location to Heavenly Ski resort is great, and the accommodations were nice. I've stayed at 2 different locations and in both found that the sofabeds at each location were terrible for our child to sleep on.
Great views, very spacious, comfortable amenities and everything in between! Spa on the roof with a sauna. Indoor pool and spa at the clubhouse. This is a must stay!!!! Having to check in at another site
Comfortable clean friendly quiet and inexpensive Everything was perfect and the price was great
Lobby, decor, staff
Room was small but comfortable nice bed Lots of street noise (traffic). Pricey for what u get.
The fridge was stocked and they even had his / her bathrobes Shower did not have the curved bar that allows more room
Room was large, staff friendly Bed was too soft, air conditioning worked poorly - never got to desired temp
Cleanliness and comfortable
Roomy, clean. Staff was very friendly and helpful. Nice lounge area.
Very clean, friendly staff and you can't beat the location. Also dog friendly.
The owners are so welcoming and always remember us! It is has a nice home like feeling. It is a short walk to the casinos and in summer there is a private beach, which is also a short walk/drive. Each cabin comes with table,chairs, queen bed, tv, mini electric fireplace And heat. It just a overall relaxing great place to stay it.
The geographic location is terrific. The location has great potential. The room is filthy. The carpet is frayed, The shower had black mold around the seals in the door. There was no coffee pot the first night. The beds, mattress, linens are old. The room smelled like stale smoke. The windows are dirty. The carpet needed to be cleaned. The room did not look like anything in your advertisement. The staff was only marginally interested in helping us. I would have never stayed there if I had known how crappy this place is. I want my money back. Do not let them book your clients into the "old section". This is just a cash machine for a company that does not care about quality or price. I am surprised the franchise lets them get away with it. Stu