Genting Hotels

Environment and design of the hotel No groceries shop.

The room itself is very rundown poorly-maintained. What we actually saw & experieced is very different from the pictures displayed on the website. The room was not clean especially the toilet. There are stains everywhere. There was even a "fresh" urine stain left by previous tenant(s) which was not wipe away when we checked-into the room. The furnishing & the carpets in the room need a change!

It is one of the finest in terms of location/Wildlife/Tropical Jungle. Its a good place for travelers having kids. Round the clock music and dance parties doesn't let one spend some moments of peace. Its a no no for solo travelers.

acrobatic show quite good. Hotel room ok. Bad room service. No supply of towels despite numerous reminders. Have to use T-shirt to clean up body for whole day. Request kettle for boiling water (for kid) but to no avail.

The rooms are spacious. Breakfast was nice. Staff very friendly Rooms are quite run down. The doors are creaking and can find cockroaches in the cabinets. Water from sewer pipes leaked out into bathroom when emptying bathtub. Door handle was broken

Excellent hotel view at higher floor & nice room... very suitable for relaxing. Poor service, check-in at 11am but at 4pm only manage to get hotel key! Horrible & bad experience... not suitable for family with small childrens.

Room was comfy and staff were friendly. There was nothing to do and food was very limited.