Genting Hotels

acrobatic show quite good. Hotel room ok. Bad room service. No supply of towels despite numerous reminders. Have to use T-shirt to clean up body for whole day. Request kettle for boiling water (for kid) but to no avail.

Environment and design of the hotel No groceries shop.

We feel cheated when staying in this hotel due to the room changes (without revised on room rate) by the hotel reception personnel. 1. The room booked are not as per required specification. We booked 6 rooms for RM400 / each. However, only 2 room are complied with the specs required . The other 4 rooms are on sharing basis (with 1 kitchen & hall) and no revised on room rate. 2. The washroom facility quality is poor, it seems that the pipe and hanger material etc are easily dismantled and the toiled bowl are blocked.

The room is nice, big and the breakfast is good...valued for money.

The room itself is very rundown poorly-maintained. What we actually saw & experieced is very different from the pictures displayed on the website. The room was not clean especially the toilet. There are stains everywhere. There was even a "fresh" urine stain left by previous tenant(s) which was not wipe away when we checked-into the room. The furnishing & the carpets in the room need a change!

The rooms are spacious. Breakfast was nice. Staff very friendly Rooms are quite run down. The doors are creaking and can find cockroaches in the cabinets. Water from sewer pipes leaked out into bathroom when emptying bathtub. Door handle was broken

It is one of the finest in terms of location/Wildlife/Tropical Jungle. Its a good place for travelers having kids. Round the clock music and dance parties doesn't let one spend some moments of peace. Its a no no for solo travelers.