Gloucester Hotels

Atmosphere and breakfast in conservatory!

More information about what and where things in Cheltenham were- in file in room!

The friendliness of the staff.

the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled

There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....

The attitude and manner of the Operations manager Andrea Eldenbridge

I book a delux room for our 30th Wedding annaversary. When we arrived we were told the online system had double booked so we didn't get a delux room. We were assigned a down grade (between standard and delux), a disable room, after unpacking we found the lavatory didn't flush properly. We were then moved to a standard room. which was a disappointment. However the staff tried to compensate, we got a fruit platter with icecream, though we were going out for a meal (which we had to go off site for because the restuarant could not accommadate us at the time our friends wanted to eat), and I got some Priority Card points to soften the blow. The staff tried to compensate, but a milestone anniversary was marred by this visit.

The hotels bar was friendly and there was a good variety of snacks offered. The breakfast was an excellent standard. The room was comfortable and clean.

Prompt response from female staff member who helped connect to BT Openzone

Car Parking. Once on Friday the car park ticket as calibrated did not work. Twice on saturday as I was rushing to pick up persons for the Cheletneham races I correctly entered the ticket and it failed to give me exit. Consequently I had to have sveeral vehicles reveres including a coach to repark and then I had to return to reception twice to complain and have the ticket changed. I eventually got out when the barrier was left open. We had to run from our parking place near to the course to get in for the first race; it is some time since I got into such a sweat. having asked staff to report this to the manager and suggesting costs for breakfast should be waived I learned on Sunday that nothing had been reported and I had to explain again.

Always satisfied with our trips to Thistle at Cheltenham

The fact that we have to pay for parking the car whilst staying at your hotel. Not acceptable when you have such a large car park!

The centre location of the hotel to the town.

The breakfast slection on offer

Easy access to the shopping centre from hotel which made going back ladden with shopping bags easy. Ideal location

No complaints. It was what we expected for the price. No frills hotel.

Room was very comfortable, restaurant was excellent, breakfast was excellent, staff very friendly and helpful. Breakfast was very well staffed.

The gym is the worst I have seen, the pool, sauna etc is great, but the weights area was shockingly bad. I was able to get a session in as no one else was around but the weights area can only accomodate one person.

the staff were great

food was very poor apart from the breakfast!!

Unpretentious and good value for money. The only meal taken was breakfast which was well cooked and tasty.

Disgusting outside area where several weeks collection of cigarette ends and litter were allowed to accumulate.

Staff were friendly and very helpful. Good atmosphere

Only 1 pillow.

My room was a suite and was very nice and clean.

A bit to expensive

Very well located to the High street. I found it easy to reach the venue of the conference I had to attend.

No complaints.

This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.

comfortable

New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms

nothing

Lovely looking with beams

Cold room, thin duvet non working hairdryer, noisy generator all night long

Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.

Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location.

Room was cold when we arrived,flex too short on kettle, had to ask for towels.

Friendly staff, very clean and well presented room walking distance from the town centre. Parking was included which would have proved difficult otherwise, a very good base camp for a shopping trip.

Friendly helpful staff

N/A

Very nice large room. All was tidy and clean. Breakfast was particularly good. Proprietors could not do enough to make sure we enjoyed our stay.

My husband and I found the hotel to be in an ideal situation, on the edge of Cheltenham where it was peaceful but close enough for shopping if you want to, and we found our weekend to be very relaxing. We thoroughly enjoyed it

There was nothing we could fault about our stay at the Charlton Kings Hotel

food and accomdation was excellent - great value wekend break

perhaps only small thing was to have better pilllows

It was clean,comfortable and relaxing. A place to recharge the batteries.

I have no negative comments to make.

The country location and cosey atmosphere. Lovely open log fires and great food.

N/a

The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful.

What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50

Breakfast good choice

Room a long way from entrance

Wonderful warm welcome and very well trained staff. Excellent.

Very friendly and helpful staff both front of house and in general. Particularly proactive in recommending restaurants in Cheltenham and organising efficient taxis. Room was well decorated with modern amenities. Loved the feel of the Regency house itself.

Would be scratching around to find a negative.

Very clean and modern rooms. Food good but restaurant small especially when you have a coach trip staying who fill up the restaurant. Would stay there again.

On booking I requested a room not above 2nd floor but was allocated a 4th floor room. This was changed but if they had read my instructions should not have happened.

Sp0tless

Communal check in bar and resturant multi purpose area not satisfactory

Staff were excellent - we had a problem with the noise outside our room in the evening and they upgraded us to another room immediately. There was also a problem with parking, for which we received a parking ticket, however the manager at the hotel could not have been more apologetic - he immediately refunded the cost of the parking ticket and gave us a complimentary evening meal. The food in the hotel was excellent - especially the evening meal - I would recommend this as a place to eat. The staff went out of their way to be helpful and I would recommend this hotel with reservation.