Gloucester Hotels

Sp0tless Communal check in bar and resturant multi purpose area not satisfactory

Pleasantly laid out; clean and tidy; cheerful staff. Pleasant decor in the room and attractive/practical shower room. Simple but good value breakfast. Poor lighting in the room (300) . There appeared to be an intermittent electrical fault in one light fitting which we mentioned, was apparently dealt with, but wasn't resolved.

There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....

Quiet, discreet, clean, easy good car park, hotel not in town center no fast food or possiblilty to eat a meal, but good breakfast

Rooms were comfortable, clean, with nice ensuite. Bed was lovely. Breakfast was not good, too little room for too many people, staff had problems keeping up with demand, so jugs, food containers etc were empty. No real tea or coffee just out of a machine. Just sausage and scrambled eggs which did not taste nice. Fruit juice out of a machine which had an aftertaste.

the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled

lovely hotel and location exceptional staff and very clean very uncomfortable bed

Cleanliness, great value. Good location comfortable Noisy due to vehicles arriving at front door during the night/early mornig

The staff were very pleasant and helpful. The breakfasts were very nice.

The Breakfast was good The Hotel was very old and in major need of renovation. It currently has an 80's feel to it. The leisure club, was old with run down facilities. The prices were doubled for the Cheltenham festival which was unfair.

not a lot...depressing place depressing, old fashioned, unfriendly staff who looked at you as if you had 2 heads if you asked them a question

Hotel very tired overall- updating work is mentioned when you book, but price doesn't reflect this enough.

The dining room was too cold to sit comfortably.

We had a problem with the other guests (rugby team) and the staff were brilliant about it, we had to check out early, but there was no fee or problem just very apologetic staff Dated bathroom decor

The hotels position. The food was reasonably priced but was almost entirely out of a microwave.

Friendly staff, nice bar with good beer, tasty evening meal, and a warm comfortable bed (though the room itself was maybe a tad chilly - certainly cooler than the rest of the hotel). The buffet style breakfast was luke warm at best, and it was annoying having to get up from the table every few minutes to get another cup of tea.

Location Breakfast not included

The receptionist and manager were very friendly. Our evening meal took more than 2 1/2 hours because of having leaky for a coach party to be served first. We ordered a daily mail which never arrived. On arrival the receptionist could not find a key to our room. The water pressure in our shower was reduced when someone else turned a tap on.

It was convenient for a short break in the Cotswolds Children running around playing hide and seek, so was very noisy upstairs. Christmas Party noise in dining room encroached into bar, it would be a good idea to have a bi-folding divide which could reduce party noise on other guests who just want a quiet drink

The attitude and manner of the Operations manager Andrea Eldenbridge I book a delux room for our 30th Wedding annaversary. When we arrived we were told the online system had double booked so we didn't get a delux room. We were assigned a down grade (between standard and delux), a disable room, after unpacking we found the lavatory didn't flush properly. We were then moved to a standard room. which was a disappointment. However the staff tried to compensate, we got a fruit platter with icecream, though we were going out for a meal (which we had to go off site for because the restuarant could not accommadate us at the time our friends wanted to eat), and I got some Priority Card points to soften the blow. The staff tried to compensate, but a milestone anniversary was marred by this visit.

The hotels bar was friendly and there was a good variety of snacks offered. The breakfast was an excellent standard. The room was comfortable and clean.

easy access to Cotswold countryside

The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful. What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50

Food is very poor value for money, breakfast is poor

service was good room service was slow it took 50 miins and fire alrms consistantly going off

the bathroom was poor and basin drained very slowly.

lovely rooms. excellent facilities