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Gloucester Folk Museum
Nice location, great staff, well appointed. They lost our reservation but it was sorted out after a number of phone calls.
It is in an ideal location for visiting the racecourse and only a short walk to the town centre. The room quality and the service standard does not come up to the rates charged.
Reception & restaurant staff very helpful Prices for bar drinks & pots of tea & coffee etc too expensive by far. A pot of tea was nearly £9.00. Automatic addition of 10% service charges even on breakfast was ridiculous. I don't mind by tips too staff but I object to it being paid to the Hotel owner.
Excellent breakfasts. Friendliness of the staff and owner. Comfortable room. Superb location, close to Pittville Park and the town centre. Ideally placed for the Cheltenham Town football ground. Few hangers; requested more, which didn't appear. Loo seat needed fixing; pointed it out and nothing happened. Shower bath: shower unavoidably covered floor of bathroom with water when used. Extract fan not working.
We thought the hotel was in a lovely position, very close to the shops. Excellent rooms, beds and bathrooms. Very relaxing and luxurious No irons in the room which would of been useful as we were only staying one night. Also we did feel that the hotel was aimed at the more upper class customer, and I think it would be nice if they could make all customers feel equally welcome. However was still a lovely place for a luxury break.
no tea and coffee facilaties in room
very comfortable bed, and very clean rooms. no tea/coffee facilities in room