Gloucester Inns

Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long

Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.

The Staff were all very friendly and attentive to our needs The door on the outside of the accomodation was damaged and would not lock, due to a previous incident. Food was good and wholesome but a little expensive compared to others in the area.

The cotton sheets on the bed. We were not offered a choice of room, which was disapppointing because they were not full. We could not operate the shower as the taps were exceedingly stiff. The window in the room could not be opened - it was stiff too. The staff were not v friendly, although efficient.

Friendly service, good food, good views from room. No

Wonderful views across the countryside, easy to find, very friendly and helpful staff. The food was delicious.