Friendliness of staff and cleanliness services- there was no internet connection or phone signal in my room and this is a major problem for me on a bisiness trip
Friendliness of people
The receptionist was on the ball we did not arrive until approx 0115hours. The room was very clean and tidy and the bed was comfortable and warm. I have only one adverse comment which was the lack of sugar and only one biscuit between 2. But definately not a complaint. We had a very comfortable stay
Nothing The fact that they had not processed by booking and had no rooms for us ,this was sorted out only by letting down other guests who had booked.also friends had asked for links with my booking so that our rooms would be together in fact we were at opposite ends of the hotel.
Convenient location for travelling southbound on M3. Good stopover whilst travelling on business. Location not good if travelling north on M3
Assistance of the staff was excellent Although the name of the person travelling was included in the booking, the room was reserved in the name of the credit card holder. There was also, not enought milk cartons for the tea and coffee.
The staff were very friendly and hospitable, and took time to help with any requests. And the rooms were of a good standard. It was quiet without any motorway noise, and it was very useful to have a garage which sold lpg easily accessible. The hotel was fine and the setting attractive, but it difficult to find by car coming from the north without using the footbridge from the southbound carriageway, and it is a shortcoming that there is no adjacent pub where meals are available. I don't recall seeing the guest reviews, so cannot answer that question.
The tv Didn't enjoy the stay at all. Receptionist was rude and did not want to sort the problem of our smelly overbearingly hot room and only did so on our insistance with a lot of huffing and puffing. our complimentary biscuits had also been opened and one eaten we did not want them replaced but thought it not good form she did not see this. We moved room but I had to return the original room key to reception even though I was in my pyjamas! I made a complaint the next morning and was told I would recieve a call but I never did. I will never return.
Room was comfortable. Only room service for breakfast, could do with a breakfast room downstairs with self service for customers
Easy access. Plain, simple accomodation if you stay for one or two nights. High priced for the facilities offered. They offer breakfast but couldn't get the order right, after three attempts I cancelled breakfast. The manager did make a suitable adjustment to my account. I stayed for nine long days - Would I stay there again? Only for one night if passing through!
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Very comfortable, quiet and excellent dinner and breakfast. Nothing
Friendly atmosphere and overall service provided by members of staff
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
good value for money no
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
Breakfast was very good, location was perfect, staff were very helpful and pleasant. Overall appearance internally looks tired but there is some updating taking place.
Central, pleasant and helpful staff. Although the rooms were old fashioned in decor they were extremely clean, the beds were very comfortable and we had little or no noise from other guests or outside. The bathroom appeared to have been refurbished. For an overnight stay is was good. The room was a little old fashioned in decor. The signal for the television was poor.
The breakfast The swimming pool and spa
* Location good * friendly approachable staff Parking poor
Breakfast excellent, bar facilities good, large hotel plenty of facilities
location was good for a re union meeting and shopping
Staff very kind and helpful. Lack of car parking.
Cheap, on the whole pretty good staff. 5 mins walk from Gunwharf Quay so plenty of restaurants close be. Water travelling in the pipes making it difficult to sleep. Location is a thoroughfare for drunks wandering home. No phone system. Iron + ironing board is located far away from the room and not very good anyway.
Close to station and historic dockyard. Decor shabby and very dated, but clean and tidy.
The building was interesting and the staff friendly and very helpful. The breakfast was great, unhurried and with everything you could possibly want. No particually bad points, if we were considering staying there again I think we would have to weigh up the price against other accomodation available.
adam was very helpful breakfast price too high
Convenient for cruise Paying for car park
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
food in the restraunt was fantastic,staf were very friendly
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
ony the above, rudeness of a member of staff
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
position the bed was very old and uncomfortable
Location Walking to room could smell the tumble dryer, while in room the tumble dryer was going all night, disturbed sleep as a result. No evening meal except a frozen tesco meal.
good parking - well laid out - nice beds - just had some money spent on it and not bad for a budget hotel
The lady who greeted us at the reception was very nice and very helpful. I didn't like the bathroom, the tiles were dirty and there were cracks between some of them. Overall I expected more for my money.
Easy parking, easy access - convenient location. Clean and simple no fuss accommodation. Good value for money
good size room very dated but value for money
Friendly staff: relaxed atmosphere; clean & comfortable.
Good level of service
Very clean and crisp. Yet to find.
Helpful and friendly staff, rooms excellent and restaurant food amazing, would recommend and will be staying again.
The comfort and atmosphere
staff and decor size of Executive Rooms
Quiet room, well maintained, with some of the best service-oriented attitude I've seen in the UK. The spa had no appointments for any treatments during my stay. I had chosen the hotel specifically because of the spa, too. :-( (This ALWAYS seems to be the case, in any spa and many other businesses anywhere in this country, there is no such thing as a 'walk-in' or spontaneous appointment, but I digress. It is nothing specific regarding this hotel anyway.)
Willingness of staff to help in any way
Cleanliness and friendliness of staff
Friendly staff and enjoyed the use of the pool, although it wasn't clear when the children's inflatables were allowed to be used booked a family room on website but arrived to be told we were in a double. we paid extra for the family room and we needed a 'discussion' at reception to sort out which was inconvenient. expensive food and drink in both hotel and on site restauraunt across the road
Great hotel good location with excellent spa facilities, the pub adjoining the hotel offered good food at reasonable prices in a relaxed atmosphere Didn't eat in the hotel as thought prices for a family of four were a little expensive therefore would suggest an inclusive rate for breakfast for this type of stay.
Felt the room was a little cramped considering the rate paid.
Very friendly staff and exellent breakfast
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
Friendly and helpful staff. Luxurious and large bedroom.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
The high standard of service
The whole experience - staff - accommodation - food N o
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Noisy bar area with leaking roof
No Air Con in room only a broken floor standing fan.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
very pleased with all areas of the hotel ,i have no complaints at all.
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Comfort, cleanlinness and welcoming staff.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
Efficiency, Cleanliness and Comfort were all good.
The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
The whole experience was brilliant
I enjoyed very much the spa and also the restaurant,room was good
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
convenient to Town of Ryde Very basic - public areas very dated
Clean Hotel, room warm, plenty of choice for breakfast, friendly helpfull staff every thing to our liking
Breakfast and service was nice
There was plenty of room as I had single occupancy of a twin room The decor in the public areas was worn and faded.
Having a car park The room was cramped and had no central heating - it took most of the evening to warm the room sufficiently with the aid of the portable heater
Cleanliness, Homely, Excellent Breakfast, Convenient for Ferry and Hovercraft access - only a short walk. Room on the small side but adequate nevertheless.
Hotel room was very clean and staff were very friendly and informative. Cofee making kettel was very old and rusty. I think, it's right time for the hotel manaagement to get new kettels.
It was very handy to the hovercraft and main street. The breakfast was quite basic English cooking/produce. The decor of the hotel was in need of a revamp.
We were given the garden room and it was very good for us - lounge, bedroom, bathroom No
Good location All the listed amenities were present Worn-out furniture and decoration
Convenient for our needs; good restaurant; value for money. Sounds from adjoining guest rooms - plumbing and voices.
Quiet, clean and comfortable.
Should of been told by hotel at time of reservation of any functions that were planned to happen on the date of stay
1. Staff – Friendly and professional 2. Food – Good 3. General Cleanliness and Comfort – Good Bathroom- Poor Standard 1. Shower fitting not standard expected 2. Mildew around bath 3. Cheap rusty Towel rail 4. Cheap and Flimsy Toilet Roll Holder 5. Cheap Toilet Paper 6. Cheap door hook (cup hook!) not properly fixed
the staff were very good and the meal in the morning people in the next room very loud in the morning 5 am awake
Breakfast at 06:00 in the morning was lovely, a good fruit selection, serials and toast. Delivered right on time. The room was clean and tidy, the bed comfortable and Earl Grey tea bags, wonderful! Only one, the shower curtain round the bath is awful. I just don't like a wet curtain wrapped round me as I shower. Apart from that small thing, all ok.
Location was perfect for the town and theatre that we were going to in the evening. As there was a wedding it was quite noisy when everyone from the party was going to bed.,
the building is an excellent example of georgian architecture and to a pleasure to be in such a building. The room was roomy and very comfortable. Breakfast excellent and staff both in receprion & restaurant very friendly
Convenient location to the venue we were going to and close to most of the amenities in the town. Car parking space was ideal for us.
very helpful staff, were happy to arrange taxi's for us at any time and also arranged breakfast an hour early to accomidate for all the guests running the great south run.