Would you like to save as your currency permanently or for this visit only?
The hotel is convenient for visiting our family and reasonably priced. Decor in public areas is rather outdated and toilets in public areas require updating. Our standard room was well decorated and maintained. Rather short staffed at breakfast time - tables not cleared quickly causing delays at busy times but the 2 staff that we saw worked very hard.
Comfort and location
Excellent room ,lovely hotel brilliant breakfast. Set me up for my journey home to Scotland after travelling up through France. I had travelled 450 miles through France, journeyed over the channel to Dover then drove to your hotel all in 1 day. When we arrived in the lovely room I really needed a drink so in the bar I ordered 1 cider and one glass of red wine for my wife. The charge was £6 I handed over a £10 Scottish note and the barman queried this and dissapeared. I told the barmaid I was too tired for this nonsense and I was drinking my drink anyway.The barman returned and said it will be ok. After I went back to the bar for the same order again, the barmaid said something to me that I did not pick up so I handed over another £10 note as this was all I had and was charged £6-50. I hope this was not a surcharge. Very offensive if it is. Anyway I will stay there again as all the other staff especially the breakfast staff were great and I am going to overlook that incident which borders on racial discrimination
The views of the lake from the room were incredible. Not enough staff we were kept waiting for everything.
relaxing views, over the lake, water features, not working,(not the end of the world though)
The hotel is convenient and good value for money Poor soundproofing between rooms
the lake needs a major refurb and not worth the room rates
Not clean, badly in need of a refurb
View from window. would of liked nets at window that u could pull across to give a bit of privacy without blocking out view
Nothing really. I don't think I will ever stay in the hotel again. The rooms were really uncomfortable. The beds were horrible. We asked for a non smoking room and had stains of cigars in our room. But the worst part is that, since pets are allowed, you can't really know how clean the rooms and the rest is. When stepping out of my room I found dog durst. You can imagine my shock. It has been the most disgusting experience ever. And the worse part is that the staff was not at all sorry for what happened.
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
it was good for the money. i didn't like the tiny bed
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Excellent greeting at reception and even better from the receptionist asking about my stay, plus wishing me a good day. Had to park in disabled through lack of space, but not a problem.
Very handy location for me near the A" while my wife went to Bluewater/Canterbury etc. Early morning or late evening having to walk past smokers leaning against the handrail at the entrance to reception. What an offensive entrance to a 4 star hotel.The smoke gets through into reception as well.This does spoil your hotel. Ughh.
Very clean and excellent desk staff. Room was very hot. a delivery on Saturday morning at 7.30am was lengthy and noisy.
The staff were very friendly and helpful - made us eel very welcome. The breakfast and dinner were also very good as was the excellent service. The bed was very comfy. The TV reception was veyrpoor and the bathroom extractor fan was exceptionally noisy.
A perfect location for shopping at Bluewater and Lakeside. The floors in the hallways made quite some noise when walked on.
The hotel was clean and the staff very helpful. The location is quite and parking is available. The Breakfast was fantastic. In a country where hotel cost is so high this hotel offers very good value for money. This is better than many European 3 Star hotels and equivalent to some 4 Stars. The carpet on the floor it made the room feel a bit stuffy and smelt a little dusty.
Easy to book, easy check in check out, nice clean room, very friendly staff Cost more then a travel lodge
Staff helpful Poor mobile phone signal a disadvantage for business/or family contacts
Easy booking process, efficient check-in and friendly helpful staff. No room service - wireless internet is not free. Most hotels offer free internet these days.
Clean, well laid out room. Good food at Beefeater. Cheerful staff.
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
I was made to feel most welcome by the reception staff, who were very helpful. None
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
it was close to lakeside shopping centre staff very rude
Reasonable value for money. Reasonably equipped room. See above.
comfy rooms and beds, nice rooms price of breakfast is very excessive. Croissants were dry, just one bread roll all dried up, coffee overcooked
Excellent breakfast staff, very efficient & clean The roadworks all around the hotel!
The spa facilities and spa staff were good and the rooms were clean and had everythingI needed. The self service hot food at breakfast, even toast. I had to order my poached egg sepatarely. One day it came so quickly I hadn't finished my cereal. The next I had to wait 20 minutes before asking for this and some tea because no one had acknowledged me and my toast was cold and soggy when it arrived. The hash browns had also got soggy because it was near the end of breakfast by the time it arrives after I had waited so long. They appeared to be short staffed that day. I would prefer my order for tea and hot food to be taken upon arrival, as is the case at your Bruntsfield hotel in Edinburgh.
Excellent check-in staff (very good staff in general in fact with good local area knowledge) and the hotel is in a good location and easy to find. Clean room and comfortable beds. Ideal for visiting Brands Hatch or Buckmore Park kart circuit. None really. The bathroom could have maybe done with an update, but it was still acceptable.
Friendly staff, food great, room great, overall stay, more than I expected.
I have stayed before and wouldn't hestitate to recommend it, excellent friendly hotel
Staff at the hotel were very helpful & friendly Don't have any to comment on
It was convenient for a social activity that we attended The service at breakfast was not good. 'You cant sit there thats laid up for supper' by way of an example. The only differance seemed to be a wine glass with a paper napkin in the bowl.Poached egg was not cooked. Waitress clacking about on high heeled shoes on an uncarpetted floor was irritating. The dining room rather lacked atmosphere as did the hotel.
helpfull and cheerfull staff
Would recommend hotel for business travellers. Rooms and facitlites good, gym, restaurant and free wi-fi. I would suggest where possible solo female travellers are given rooms on the first floor.
friendly staff, beautiful property, professional but relaxed atmosphere
very comfortable, easy to find, lots of space, quiet as a mouse. I'd give the food a miss. the staff are great and really attentive but whoever is in the kitchen needs to learn how to cook. One cremated meal arrived which looked like boil in the bag, just couldnt eat it. There were only a handful of people in the restaraunt now I knwo why.
Room was clean, tidy and to a very good standard Noise.... Had loud noise from functions on both nights dispite changing room.
The hotel, staff and location were excellant the breakfast was really nice we came to the hotel for a wedding and everything about the hotel etc could not fault
Beautiful rooms and surrounding grounds. I had no problems at all with my room, but I did overhear people saying that if you have a room above the bar then you wont sleep. Gala's, disco's and Salsa evenings are noisy and stay on til late.
Poor bar facility outside dining room.Too small, cold and characterless
Location, layout , staff friendliness, caring
The hotel staff were very freindly N/A
Had a fantastic massage, had a good dinner and attended a beautiful wedding A little isolated as i didn't have a car
Quiet comfortable room. Excellent breakfast
The staff were very friendly and informative, ensuring we knew all relevant information without being pushy or intrusive. The hotel was in a good location on the A2 and gave good access to both carriageways. The carvery next door was absolutely dreadful, and breakfast was not great.
Comfort, closeness to our intended destination and the quietness considering the closeness of a major dual carriageway. Please see earlier comments about the Double Disable Room.
Always acnowledged by staff, and they made themselves ready for any questions without the guest having to wait. The room got a little too hot through the night. Heating was not on and ambient temp was not over hot. The sound proofing of the building is to such a good level that the natural adventitious ventilation has been reduced to zero.
the room was clean staff friendly and the resturant was lovley next door would of been nice for me and my partner not to have to share a towel between us
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
Turndown service, dinner and breakfast service (lady in charge of breakfast service - may have been the duty manager as was suited- receives a special mention)
Very helpful staff, great grounds, good food Should have a full a La Carte menu not just just choice of 3 or 4 courses
The little touches like the DVD library. The restaurant staff were terrific as were the front of house staff. The cooking was also very good indeed. The bar man who seemed to think you made a Pimms simply by putting a measure of Pimms in a glass. We were charged separately for the lemonade which is standard in Pimms, which made for a 7.50 price per drink. Apart from that minor niggle, no complaints at all.
everything about the hotel was good
The bed was comfortable. The pool was closed which was very disappointing as was one of the reasons we booked this particualar hotel. The carpet in the room had cigarette burns on it (in a non smoking room). There were no robes on arrival so we had to request these. The hotel restaurant was absolutely appalling - the waiting staff were unprofessional, the food was cold and even when heated up (on request) was presented terribly and just wasn't very nice at all - we were both unable to eat our main courses. There were no offers from staff of choosing anything else from the menu or discounting the bill. Very disappointed - especially as this was booked for a special occasion.
Easy access to Brands Hatch race track via the Paddock Entrance. 10 minute walk. No hassle with traffic when leaving the venue.
We needed to stay near Brands Hatch race circuit - this hotel is ideal and excellent
Very nice room with all the amenities you would need for a short break and tastfully decorated. Drinks at the bar abit expensive
Friendly welcoming staff The Stairs (too many) particularly for the elderly/young children
We were welcomed upon arrival and given the most beautiful room. Our meal in the restautrant was superb along with excellent service and very friendly waiters. We ordered breakfast in our room which arrived on time and piping hot. Just wonderful. We will definately come again and probably for two nights next time. Nothing to dislike!
Location was excellent for the Lakeside Shopping Centre The staff were not very good, when paying in cash I was told that I needed ID as required by Secretary of State, absolute rubbish, that is just a Thurrock policy and believe me it was nice to suggest I may trash the room, hence the real reason.
Brilliant Hotel, Less than 5 mins away from Lakeside, where I was shopping for the weekend, was what we needed Room service that I had to go and collect.
Reception staff and the standard of the room for the money so close to London.
great atmosphere created by friendly staff. bed was a bit hard
Very good 3-star hotel for a decent price. Large free private car park. Close to the highway, so easy car access. Noise from the highway and the roundabout in front of the hotel is very limited when the windows are closed (airco in the room). The food and drinks in the restaurant / bar are very nice and not too expensive. The number of TV channels is very limited. Only BBC, ITV and a few others. No dedicated sports or news channels. In the weekend, breakfast is served from 08:00 hrs (late), on weekdays from 06:30 hrs.
booked a twin room but they said it was a double
Teh only thing I missed was fruit in the morning like an apple or banana but that might be me as I do not have a lot of time in the morning and I like to grab some fruit with me.
no early bird breakfast but it was sunday
Room immaculate. Staff were excellent. Friendly and helpful. Would definitely recommend this hotel and will stay there again. None
It was lovely and slightly old fashioned. Also quite personable with regard to the rapport that the manager endeavours to developed with guests. I found the managers attempts to be helpful and attentive to be somewhat overbearing and unnerving. It made me feel a little uncomfortable.... He needs to chill out a bit, as guests will generally ask for help if they need it, and drop the '21 questions' routine....... Or better yet, put it in the hotel compendium and make it available in the guests room.
Perfect spot for a trip to Gravesend. Typical "family style" converted villa hotel delivering exactly6 what you would expect.
The food was fantastic! Great location too. There was one woman doing everything, so people (including myself) were waiting significant amounts of time to be seen, which was very frustrating. Once seen, the staff member was very polite.
The staff were very freindly and nothing was too much trouble. The food was outstanding both our evening meal and the breakfast. The hotel is generally run down and in need of some modernisation. However the good staff, the great food, excellent off road parking all contrived to make it a very enjoyable experience.
location understaffed. They could not cope with breakfast. 4 times they took our order and when it finally arrived it was poor. TV did not work No info folder in room
lovely hotel charming stay friendly staff 4 star
The staff is excellent; very accomodating for the smallness of the place and give it a feeling of great warmth and friendliness. Excellent bar and restaurant. N/A
The hotel is quaint with lots of history to tell. It had a very homely feel, which I appreciated after being on the road for several weeks.
Closeness to the town and view of the river, disappointed at the lack of disabled access See above
Very pleasant hotel and good value for the location which was excellent just a few minutes walk from the centre of Gravesend. The residents bar closed early, however they were happy for us to bring in some wine from the 24 hour Asda across the road and use the bar area.
Extremely friendly staff - and good clean rooms
Worm Welcoming Cleaning in General
Room was large, comfortable, clean and quiet and adjacent restaurant for dinner and breakfast was good None
Easy online booking process,very clean and confortable. Close to good amenaties Can't fault
The room was clean, well appointed and the bed was extremely comfortable. Good value for money.
Able to be near to a family event No
The room was very hot
The hotel was situated close to where my family lived and it was near lakeside for shopping. The staff were very friendly and the room was big and comfortable. I would recommend it and would stay there again. Anne no
Very clean, comfortable, staff efficient and friendly. None
Great Stay, elegant surroundings, easy parking and great food. Bar prices are a bit too high at 3.50 for an expresso, same 3.50 for a single short.
Very clean. Breakfast was lovely. We asked for a late check out, yet our key cards were cancelled, and housekeeping asked us if we were leaving. Two thin pillows, for two people is appalling for a 3 star hotel.
We were going to Brands Hatch and this was the only one which had rooms and hence we booked and stayed! was not the best or safest looking hotel when you drove in, but everything was ok.....Breakfast was served in this nice classical looking space and it was nice. The rooms were decent in size and were clean. It has most things that we needed. But they gave us a twin bed room when we had asked for a double... but it was late so and we did not mind. Single towel when there were two of us. The Beds could have been better but fair enough.
All was as described. The room had an odour of stale smoke although it was a non smoking room.
Good Quality Self Service Breakfast Rooms in need a refurb starting to look tired
Noise from the corridor - the room was 160 and the door outside banged until about 3am. Also the restaurant was shut due to a function and we had to go back into Lakeside to eat.
Close to highway the price was too high. I paid 100 pound while all other guest paid 75 pound. The internet charge with 14 pound if a complete overcharge and did not work properly
Location Looked shabby in places. Bar was expensive
it took 3 rooms before we got the type off room we had booked ,then there were no towels ,on asking for extra milk ,for theroom ,it was coming with a night porter butt never arrived ,the staff were just not switched on ,tables in the resturant were not cleared between courses