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hotel was clean, lovely bedrooms and very quiet, good breakfast
The hotel offers a comfortable stay in a lovely setting. The breakfast is varied and frequently replenished, bar prices are not unreasonable and the rooms come well-equipped. The staff, despite having a very large number of guests to see to, were always friendly and happy to help. Overall a very pleasant stay - we will definitely return to this hotel! A minor point: there was nowhere to leave our luggage on the last day of our stay after we had checked out and before we were able to board our bus home. We were instructed to leave it in a disabled toilet, which seemed odd. Nothing was stolen and we were able to retrieve our cases just fine, but it's the first time I've stayed in a hotel that doesn't have a dedicated luggage store and I was a little worried about our bags during the time that we were away from them.
The swimpool and the beautiful surroundings in Harrachov The room was a bit small for 3 persons
good amenities, clean rooms, good wellness centre zero english spoken by anybody in the hotel, german spoken by everybody however? rude bar staff, reception unable to provide me with any information as they did have even a basic understanding of english
Equipment, comfortm service and employees. Renovated in 2006 Location is a little far from station - 600 m. But manageable
Unfovarable currency rate for invoice. (Currency spread is about 10%). So if you book with EURO-price you must add near 10% to the room rate.
Wellness centre Reception staff
The pool and sauna Bar staff were a bit rude
The location was excellent.
The hotel is quite new and cozy. It has underground parking. Technical staff and staff at the reception who speak good English were very good. Some people from the staff did not speak English. Beside this those people were not friendly and willing to help, and they made a difference between Czech people and foreigners. For family with small children elevator would be good. We really miss some elevator.
extremely polite staff, excessive number of facilities (whirlpool, sauna, playroom, salt cave, underground parking, computer room, meeting room). Rooms are robustly equipped with kitchen apparel as well as Sat TV, LCDs, LAN Internet. Everything is new. Location is 15 minutes walk from the ski lift, 10 minutes walk to the centre. But this is quite OK. Breakfast is very simple.
The location was fantastic. The appartment's room was very comfortable and clean, friendly hotel staff
Cleaness of rooms and modernity. Kind staff English speaking. Tottaly recomended. Only cable Internet -no wifi. Sauna was extra. Not easy to find it as there are no streeet names (just for the first time).
modern and comfort nothing
The place is great, cherful smiles and excellent accomodation. Although english is poorley spoken and german is the main second language in Harrachov, yet the english was well spoken by the Reception. The hotel is well placed in the forrest, a little difficult to acess, but all what is advertised is tehre (sometimes is rare in Czech R). Excellent place for quiet break in summer or active ski break in winter. Price is extremely reasonable. I recommend crossing the border to Polland as the first town on the road is very interesting. The city people in Harrachov did not know the place of the hotel and was a bit difficult to reach for the first time.
We liked nature around hotel and new and modern equipment and facilities, primarily kids playground and waterpool. Also there is a shop with all necesary stuff nearby. The reception is very kind and cheerfull. For the small repairs in the room (screwhook in the bathroom) we had to wait more than 3 days, we had to repeatedly press on quality of cleanup (the towels was not changed, the carpet was not cleaned, ...) even it is for additional charge and we wanted to pay it. Also lifts missing in the hotel but they are working on it.
I was really nicely surprised by this place .The studio had modern design and was wonderfully equipped with all needed things.We spend a very good time there.There was a very nice girl at the reception office. I liked everything except the workers buzzing almost every day from the morning just behind the window
Everything was new & clean. Small but good swimming pool. No dish washer. There are 2 sizes of maisonettes, we had the smaller one. This one had a living room but just a small window.
The staff - waiter and waitress - in the restaurant was very nice. (Unfortunately leaving this week) It does not offer 4 star level of service, Difficult to find the hotel.
This hotel is very nice located. The food was very good (lot of choise during breakfast). Staff was helpfull. The price is reasonable to quality. This hotel should be 3 stars not 4. Swiming pool was not always available. The wireless internet is too slow in rooms (it is very fast in lobby and in bar).
Our bathroom needed refurbishment, however other rooms seemed fine.
Location was good, after I found the hotel, it was a bit challenging. In general it was bad, spa&welness hotel I wait to get sauna but I cannot. Beforehand reservation was needed, unfortunately it was not mentioned in the information. Partly it was difficult to manage with English.
location was ok the impossible shower and toilet in rooms 401/402 in which you could not stay straight
the weather 1. they promissed free WI FI . there was not wi fi available in the room. if I knew that I would not come to this hotel.2. The asked me, at the check out , to pay for room service that was orderred by another room but they forgot to give the other room the bill so they changed the room nomber and forgerred signature. when asked they appologized, but if did not look good on the bill I could pay for it. 3. one of the rooms given for full price was unheated ( its february in high mountains-sky holiday) and under roof so the free space was very small ( for midgets). did not receive any compensation for those irregularities.
The staff is very friendly and helpful, very good location. We enjoyed the breakfasts. The price is reasonable, value for money. If you don't need luxury hotel - this one is really ok. Some small renovation works could be done - there were a few small defects in our room.
very nice staff, good food hotel is screaming for the renovation!!!
It was near from the skilifts, nice view to the mountings and places around
Nice hotel, staff does not speak english very well. Top location, good breakfest, espesially Apfelstrudel.
Hotel facility was old but well cleaned up. We were very much satisfied with room, restaurant and kind staff !
The hotel staff was very friendly, helpful and flexible. The breakfast buffet was very good. The beds were very good. We enjoyed our stay very much!
perfect central position, very nice and helpful staff