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I thought that the staff was tremendously helpful and very knowledgeable. I enjoyed breakfast and the overall cleanliness of the hotel.
Room was large, neatly decorated and had a very modern large bathroom as well. The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.
Everything was great. Great location.
great location, the room is big enough for us, and the internet work very will.
Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!
We battled to find the address
Room was very pleasantly decorated. Just across street from Hauptstrasse to walk in old city of Heidelberg Hotel garage was a little difficult to get in and out of.
The hotel was conveniently located. The room was very large and clean. Overall we thought it was a great value.
The hotel was "Perfectly" located close to everything like public transport,old city,restaurants,shopping and also easy access to main attractions of the city. The rooms were clean and large,staff friendly and concerned about our satisfaction and needs.I Would give this hotel 10/10 None actually.Just that carpet was not clean in some places, we could see dark spots.
Friendly staff with excellent command of multiple languages Nice shower with great water pressure
Very clean and comfortable. Right in the centre. Need an alarm clock. Also can be a bit noisy from trams and people out late at weekends
Overall cleaness of the hotel Tv was not working.
The hotel has an amazing view over Heidelberg and includes stunning rooms and really friendly staff. It's a little on the pricey side
Quality suroundings, amenities & location.
Beautiful & attentive to details decoration; outstanding & proactive guest service;
It's location was perfect oberlooking the old town which was just a 5 minute walk away. The hotel itself is excellently presented and the staff are extremely professional. It offers a spa which we didn't use, rear gardens with a summer house and jaccuzi again we didn't have time to take advantage of these facilities. Room very comfortable and clean. The fact that the carpark attached to the hotel was charged to you at at rate of 15 Euro's per day. It is incredibly small and I feel that the charge was unneccessary given the cost of the hotel.
Great location, just a few minutes walk from the centre. Good personally service and excellent decor.
it was a marvelous hotel very fine designed which covered all my expectations , small but fine . tip ask for a suite over viewing the river !
Very helpful staff and excellent location
Nice and clean room. Easy access to public transportation. There are restaurants and shops when you walk across the street.
It's location to the shopping center & attractions, also the very friendly & helpful staff, along with the clean lesure facilities.
Facilities are outstanding, great pool area. Checked in a 1400, tried to make a reservation to the restaurant only to be told that is was already booked/reserved by an entire group. Parking is expensive, but I've always complained about it and it will never change.
location noise from pumps?or heating/cooling equipment
It has all that you need as restaurant, bar and a excellent spa. Our room was a litle small and do not has captain bell to help us with the luggage
The room was spectacular! Very comfortable, well furnished- amazing night sleep! the spa area was very nice- very clean and large enough to accommodate everyone without feeling crowded. it was quite close to the city and very accessible by car from the motorway. The breakfast was ridiculously over priced! We didn't try it but were quite insulted that in such a nice hotel they have the audacity to charge that much for some bread and eggs! The parking as well was ridiculous especially because from Saturday afternoon until monday morning its free to park on the street (highly recommended).
The central location, and elegant feel. Breakfast price. Although the food was great, I felt it was overpriced.
Everything was excellent,
good localization, good breakfast, silent lift and room without dust
Very comfortable, lovely courtyard, close to Altstadt and other attractions. Friendly staff and good breakfast.
Staff were friendly and helpful. Good location. Curtain required repair. Television badly located in room.
Good personnel The hotel is under reconstruction and full of dust! Getting to my room on the 4th floor (no lift) meant climbing through a construction zone! I have asthma and a broken rib. This was a painful and unhealthy experience.
it is an old house in an old area it is an old house hence no elevator
There was a great selection for Breakfast. Large rooms, good location They made me pay in cash, I was told from this site I could pay by credit card
I arrived early,but the staff allowed to storage my baggage into the hotel. There is a mysterious picture on the floor in a corner of the room.
A lady was very kind.
It had an interesting flair, the the lower floor with the breakfast room and to some extent the stairway displayed some classical flair, 19/20 century. The lady who was there in the morning was very friendly and very attentative. No phone in the room. Only a little phone booth in the hallway without a number for this phone available. Since after eight there was no one at the reception, no one could call me. The main entrance door closes with a really loud bang if you don't close it slowly. It kind of shakes the whole building which is especially disturbing at 1 AM. The group of drunkards coming home early in the morning and letting the door slam did not help.
Rooms were nice and clean and not too small. We even had little chocolates on our pillows when we arrived! It was a very nice hotel in a good location. Would stay there again. Pillows were really thin.
It is a good location. My wife and I found this b/b a most depressing place. this is not a hotel, just a very bad guest house. reception and dining room compares in size to a fone box. no lift. terrible climb to top floor. inches of dust under our bed. poor breakfast. flash gorden tv with 3 channels. no reception after 8pm. if you need something or you loose your key your in big trouble and you will not get a contact fone no. for anyone. we could only get 1 key on check in.
The hotel is well located in the city center, and it's in the middle of the shoping center and other important sites in Heiselberg.
proximity to oldtown compared to other hotels the breakfast was very basic
good location, extremly friendly staff
Family hotel feeling. Very quiet.
The location of this hotel is good. However, it is not possible to park a car besides the hotel. Also, there is no lift facility.
It is very close to the center. Like a family hotel... Parking place is terrible. and very expensive 25 Euro for 1 night.
Good location (about 100 m from the main plaza). The building seemed to be recently renovated. Staff was nice and friendly. Wireless internet connection did not work well, though it might be due to my computer. There was no elevator so I had to carry a heavy suitcase to the 4th floor by myself.
Very close to shops and transport but on a quiet street. Only short walk from the river and the castle.
breakfast bathroom a little bit smealy
Friendly and helpful staff. Superb breakfast. Nice rooms. Great location. Just off main street. Highly recommended. Nothing.
friendly staff; parking facility; excellent breakfast; location; n/a
The locasion is good, the staff was excelent and frindly, what do you need more?
Good location with parking, good breakfast. nice room
Super nice staff
Everything about this hotel was excellent. I especially liked how my room opened up to a charming little roof garden (even though I couldn't use it). The staff were also exceptionally friendly and helpful.
Great breakfast, room size was small, but no smaller than a typical B&B in Europe. WiFi worked well in our room and down in the lobby.
This was one of the best hotels I have ever stayed in and I will definately be staying there again when I go back to Heidelberg. It was spotlessly clean, comfortable, well equiped and the staff were really nice and very helpful. It was also in the perfect location and although it was just off the main shopping street (Hauptstrasse) it wasn't noisey. I can't recommend it enough. Nothing.
Staff excellent,very helpfull. Breakfast great,lovely setting. Location perfect right in heart of old town.Parking on site. Wi Fi kept dropping out,staff tried hard to correct the problem.
Staff were always attentive and friendly.
The kleen room. The cable T.V. The parking place for our car. The nice welcome by the reception The fact that there was no air conditioner, while the weather was very hot.
Helpful staff. Even the not so quiet room was quiet. They even had a weighing scale for me to weight my luggage and so that shop accordingly and not exceed airline limits. I did exceed that limit but at least it helped :)
Very welcoming and helpful staff. The hotel is close to the main attractions of old Heidelberg. Also close to many shops and restaurants. Convenient car-parking available.
People were freindly, nice. Place was clean. Breakfast was good.
Hotel was very helpful. Gave us a map and told us about all the sights. We did not eat breakfast there because of my diet but, they brought us coffee every morning. We enjoyed the uniqueness of the hotel and location a lot.
Management exceptionally helpful and generous, it was a pleasure to stay at such a friendly hotel
The friendliness of the owner and staff. Super location in the old town.
I appreciated a lot the kindness and helpfullness of the staff. Also, the room was very clean and the breakfast buffett nice.
The location is perfect because it is quite central in the city but very quiet at night. The breakfast buffet was quite disappointed. The cost was much higher than its value.
Pretty nice, clean, spacious room. 5 mins walk from the town area. Reasonable price. Poor breakfast
The room was clean and large and had tea/coffee making facilities. Parking on the street was easy and the hotel is within easy walking distance to the historic centre. It was a little more expensive than hotels in other cities in Germany. It's also a little old but clean and good enough.
Location poor with too much construction, no parking available, hot water does not last long, hotel staff gave wrong information on several occasions
Free and good wireless internet access. Warm welcome from reception. Not easy to find a parking place in the street but there is 2 public parking near.
The location is excellent, the staff very friendly, always smiling, the rooms are comfortable. The room was very cold and the heating didn't work. I informed the staff the next morning and they said they would take care of it but since I only stayed there one night this time, I couldn't verify. Last time I stayed in the same hotel the room was also very cold the first night but was ok during the rest of my stay.
The hotel is conveniently located in the Alt Stadt area, near restaurants and shopping. Hotel also is conveniently located near the Heidelberg Xmas Markt. Rooms are comfortable. Parking near the hotel was sometimes difficult.
The location is central, quiet; the breakfast is good; reception is open 24 h. The hotel staff is friendly and polite. severel bulbs in the room didn't work; the carpet should be replaced.
Really enjoyed our stay....wonderful room and the location was perfect....staff were very helpful and breakfast was lovely....will definately return
Well located, pleasant surroundings and staff. Beds were a little hard.
The staff were friendly and accommodating. Having free internet access was lovely and very convenient. I didn't use the restaurant in the hotel, but it is always handy to have. The bathroom was beautiful and everything was clean and well-maintained.
The location is absolutely perfect - in the heart of Heidelberg Altstadt! There were troubles with trains from Bayern that evening, so I arrived in Heidel at 00:30! And it was no problem with putting me in the room - thanks to staff! Free wi-fi...:))
I like the small TV and the controllable heating system No elevator and my room was on the third floor.
Ideal location - reasonably priced. No coffee making facilities in room. A little noisey but to be expected being on the main street.
4 days without cleaning or changing the towels.a broken bed. When I asked to keep my luggage after checkout I found out they simply put in a corner of the pub where everybody has access
The location is great and the rooms are an incredible value. The staff is friendly and parking is convenient.
Good experience. Clean and relatively quite room.
Great place right in the middle of downtown walking area/shops/cafes/pubs. Newly remodeled rooms that are very simple, nice, and clean. Owner (Nile) was extremely accommodating and nice. Price was the best around for what you get. It was cool to check in at a pub! No breakfast, but you don't pay for it, and there are places right outside the door.
excellent location, clean room, low price There is no reception and you are checking in at the pub. But the pub opens at noon, so if you arrive early there is no place to leave your luggage, you just walk around the streets currying them. There is no elevator and the breakfast was very expensive. We had a bad sleep because the double bed is very small and there are noises from the pub until late. The room was very small, with no place to put your suitcase, no chair, only one bedside table, broken shower door, etc.
Clean, simple, all that was needed mini fridge in room very good to have Really hot and stuffy, would have been much more comfortable in winter was a bit concerned that the place looked closed when we arrived in the morning - would be good to have a sign in the window, something like 'check in at pub bar after opening time 12 noon'
Proximity of place to our favorite-beer = Guinness despite the pub no noise nuisance Nothing
Big rooms, great location, nice staff members The Breakfast table could have more selection of fruts, actually no fruts were offered during my stay.
the bed was not comfortabe and had a hard time sleeping.
The staff was very nice and the rooms were creatively designed and "fun". Location was excellent.
The room was very large. We were in the Paris room which was good for a group of 3 as the extra bed was a proper bed. The room was very clean and well decorated. The front desk staff were helpful. We arrived late in the evening and the room was not heated. It didn't take all that long to heat up though.
Very good location. Breakfast was good value. Access by car difficult. Room we had was small.Poor lighting in the room & smoking was allowed in seating area outside.
The staff were very nice, friendly and helpful. The room, Vermatt, was lovely and so different from any we have stayed in before. We will certainly try and stay in other Hip Hotels across the world. It would have been nice to have some tea,coffee facilities in the room although the water was a nice touch.
Nicely furnished and big enough rooms, convenient location, nice beer garden Reception could be nicer, nevertheless hotel is very nice, the first impression when entering is not good enough for 4 star hotel.
The room was unique and very spatious. We appreciated the friendly staff also.
Individual / unusal room decor. Good restaurant / bar. Excellent location on Hauptstrasse in middle of Altstadt. Difficult to drive to (in pedestrian zone). Parking was in underground carpark (limited vehicle height 1.80 m)
good location; unique room strange bathroom fixtures - didn't seem to be in style of room
The room was very stylish and roomy. The bed was also very comfortable, and the shower and bathroom were very large. All in all I was very impressed with the apartment! The double bed was just two single beds set together, which was a little strange since we had two people. However, I didn't notice it much during the night and the bed was comfortable overall.
Very clean, very spacious, fast internet, comfortable beds, shower, kitchen facilities, good location No one there in person after a certain point in the evening
I do not have anything to complain about, central, good staff etc!
Location is not bad. Have simple breakfast. No wifi at the whole hotel.
very good location no complains at all
The location is great and a very good room. Breakfast could be included at the price.
good location, breakfast formula surprisingly pleasant given check-out time (12:00) later changed to (11:00), causing confusion
The breakfast provided each morning was delicious and a great way to start the day!
Clean. Nice to have kitchenette. Easy walking distance to center of town and train station.
the breakfast was good but not alot of variety room was very small compared to pics, selection of dishes was poor, requested for towels to be swiched out and never were.
Short ride from train station to hotel and great location for shopping, castle, bridge and churches.
Free internet! It was a bit noisy at night, maybe due to World Cup.
the breakfast buffet and that the internet worked without any problems
Excellent central location and some good service from staff The room cleaning service was slow only cleaning the room at 3:30 in the afternoon, the curtains in the room were broken and an order for eggs at breakfast never arrived one morning.
I arrived at the Denner Hotel on May 17 according to my reserved schedule. On May 18, due to the British Airways cabin crew strike, I had to change my reservation to 4 nights instead of the five nights originally booked. To my surprise, the lady at the front desk said they would charge me 80% of the fifth night, which as far as I am concerned is unheard of in any hotel establishment. I did not cancel my booking, it was not a case of no-show; I simply reduced my stay in one day and they charged me almost the full price, just as if I had canceled my reservation according to the cancellation policy described on the Booking.com website.
This a great location with a nice cafe downstairs. It is at the end of a long pedestrian walkway in Heidelberg so very convenient. This old hotel is renovated with beautiful rooms and new bathrooms. There is no lift and no air conditioning, usual for most places that I stayed, but there is a fan and helpful staff for carrying luggage.
The breakfast was lovely. The room was comfortable. Bathroom was too small, hardly any room to move around. The breakfast staff not to friendly.
Friendly atmosphere. Good food /Drink.Clean. Convenient.
Quirky and very nice hotel with great location, very friendly helpful staff and lovely cafe gecko
The rooms are very cosy, the breakfast is very good, and some of the staff is very very kind Receptionist were not always there when you need them. It looks a bit unorganised.