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Very helpful staff and excellent location
Nice and clean room. Easy access to public transportation. There are restaurants and shops when you walk across the street.
The central location, and elegant feel. Breakfast price. Although the food was great, I felt it was overpriced.
Nice breakfast and friendly staff. Our overall stay was great since the staff and the room quality (despite the narrow bed) were of a great value. Spa a bit outdated and slippery due to the type of tiles. Bad service in the spa.
The room was spectacular! Very comfortable, well furnished- amazing night sleep! the spa area was very nice- very clean and large enough to accommodate everyone without feeling crowded. it was quite close to the city and very accessible by car from the motorway. The breakfast was ridiculously over priced! We didn't try it but were quite insulted that in such a nice hotel they have the audacity to charge that much for some bread and eggs! The parking as well was ridiculous especially because from Saturday afternoon until monday morning its free to park on the street (highly recommended).
It has all that you need as restaurant, bar and a excellent spa. Our room was a litle small and do not has captain bell to help us with the luggage
location noise from pumps?or heating/cooling equipment
It's location to the shopping center & attractions, also the very friendly & helpful staff, along with the clean lesure facilities.
Facilities are outstanding, great pool area. Checked in a 1400, tried to make a reservation to the restaurant only to be told that is was already booked/reserved by an entire group. Parking is expensive, but I've always complained about it and it will never change.
Cosy decoration and excellent staff Price of internet access is too high and 24 hour minimum instead of more flexible periods
1. Afternoon Room keeping service: Ready to bed 2. Very customer orientated friendly staff 2. Details: One-way Toilettery (from Etro) represented the Hotel standard 1. Narrow front parking.Very limited to pick up our luggage. 2. For 22 Euro, Breakfast was not that fascinating. (Need to be upgraed to Moevenpick standard)
Classic, old luxury hotel with excellent service and good restaurants together with a modern spa. With the price negotiated by Booking.com we really got value for money. Nothing
Room was decent, staff were friendly and helpful. All extras (breakfast, swimming pool, internet, etc) were separately priced, and rather expensive.
Location , Cleanliness of the rooms and the hotel services the toilets are clean and comfortable but i did not like the seperation between the bath and the toilet
Only thing that was missing was that in breakfast room the butler did not have white gloves. :)., But anyway I like that big man as he takes his job very seriously.
Wery solid and sound, you get the feeling that this hotel has been there fore centuries and all the staff is friendly and know what they are doing. Use of Internet should be easily accessable and free of charge. The Wellness Center should be free of charge for guests
Great room,great view,great place Only complaint that having paid decent money to stay you then get charged to use the wellness facilities on top and the price didnt include breakfast.
Outstanding restaurant in which we had a superb meal and received excellant recommendations for both food and wine
Good location Very dated hotel interior and exterior
The hotel was "Perfectly" located close to everything like public transport,old city,restaurants,shopping and also easy access to main attractions of the city. The rooms were clean and large,staff friendly and concerned about our satisfaction and needs.I Would give this hotel 10/10 None actually.Just that carpet was not clean in some places, we could see dark spots.
Overall cleaness of the hotel Tv was not working.
I thought that the staff was tremendously helpful and very knowledgeable. I enjoyed breakfast and the overall cleanliness of the hotel.
Very clean and comfortable. Right in the centre. Need an alarm clock. Also can be a bit noisy from trams and people out late at weekends
Room was very pleasantly decorated. Just across street from Hauptstrasse to walk in old city of Heidelberg Hotel garage was a little difficult to get in and out of.
The hotel was conveniently located. The room was very large and clean. Overall we thought it was a great value.
Friendly staff with excellent command of multiple languages Nice shower with great water pressure
Everything was great. Great location.
great location, the room is big enough for us, and the internet work very will.
We battled to find the address
Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!
Room was large, neatly decorated and had a very modern large bathroom as well. The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.
Nicely furnished and big enough rooms, convenient location, nice beer garden Reception could be nicer, nevertheless hotel is very nice, the first impression when entering is not good enough for 4 star hotel.
Individual / unusal room decor. Good restaurant / bar. Excellent location on Hauptstrasse in middle of Altstadt. Difficult to drive to (in pedestrian zone). Parking was in underground carpark (limited vehicle height 1.80 m)
Very good location. Breakfast was good value. Access by car difficult. Room we had was small.Poor lighting in the room & smoking was allowed in seating area outside.
good location; unique room strange bathroom fixtures - didn't seem to be in style of room
The room was very large. We were in the Paris room which was good for a group of 3 as the extra bed was a proper bed. The room was very clean and well decorated. The front desk staff were helpful. We arrived late in the evening and the room was not heated. It didn't take all that long to heat up though.
The staff were very nice, friendly and helpful. The room, Vermatt, was lovely and so different from any we have stayed in before. We will certainly try and stay in other Hip Hotels across the world. It would have been nice to have some tea,coffee facilities in the room although the water was a nice touch.
The room was unique and very spatious. We appreciated the friendly staff also.
Big rooms, great location, nice staff members The Breakfast table could have more selection of fruts, actually no fruts were offered during my stay.
the bed was not comfortabe and had a hard time sleeping.
The staff was very nice and the rooms were creatively designed and "fun". Location was excellent.
the simplicity of the room very basic for the price
I stayed in this hotel many times, and I like it very much. There can however be some noisy rooms (students leaving the bars / garbage being collected), specifically if you leave the window open. Luckily the air conditioning works fine.
Ideal loaction with parking facilities. The satff were excellent & the restaurant extremely good.
Excellent, quiet location in the old town. Quality fittings, very modern decor style combined with old buildings worked well. Excellent (if quite expensive) restaurant. Breakfast was very good. Staff friendly and helpful. Secure parking garage a boon. No
very neat design. felt very modern and boutique-y. parking ample and secure. hotel staff very friendly.
The Arthotel has a very central location in the city centre, only 5min walking from the main square. We had a "comfort" room which was spacious and stylishly modern. If you like a modern, taut design, this hotel is certainly worth staying at. The wifi connection was €10 euro extra and wasn't functioning properly.
Excellent bright modern room but with classic style in a really good modernisation of an old building. Fantastic modern bathroom. Excellent breakfast at a reasonable price. Good bar. Very friendly and helpful staff with excellent english. Location just about perfect.
The hotel offers a wide range of services that are to high standards. The traveller arriving by car will appreciate the spacious parking. It is located right in the historic center allowing to return for a short rest once tiredness kicks in after sightseeing. Very friendly and correct staff (but avoid to show up late for breakfast; see below). Check out at 11:00; even though we had been kindly allowed to extend. The lady at the breakfast buffet visibly had not been thrilled by us showing up at 11:00 (end of breakfast buffet) and had been hesitant to serve breakfast "a la carte" even though it is mentioned as an option on the list of services. Best solution, also in terms of quality: take breakfast outside at one of the numerous cafes.
I liked how they preserved the original building and in addition put an interesting addition. Breakfast was good and reasonably priced. Parking was great. Neat decoration with artwork throughout the building. Loved the super-modern design, but the bathroom setup was a little awkward as the door to the shower shared the same door as to the toilet. not for those who like 100% privacy in the toilet.
Recently renovated house, clean and spacious rooms, good location, garage, friendly and helpful staff. The hotel is a bit more expensive than some of its neighbours.
It's location was perfect oberlooking the old town which was just a 5 minute walk away. The hotel itself is excellently presented and the staff are extremely professional. It offers a spa which we didn't use, rear gardens with a summer house and jaccuzi again we didn't have time to take advantage of these facilities. Room very comfortable and clean. The fact that the carpark attached to the hotel was charged to you at at rate of 15 Euro's per day. It is incredibly small and I feel that the charge was unneccessary given the cost of the hotel.
Quality suroundings, amenities & location.
it was a marvelous hotel very fine designed which covered all my expectations , small but fine . tip ask for a suite over viewing the river !
Great location, just a few minutes walk from the centre. Good personally service and excellent decor.
Beautiful & attentive to details decoration; outstanding & proactive guest service;
The hotel has an amazing view over Heidelberg and includes stunning rooms and really friendly staff. It's a little on the pricey side
The locasion is good, the staff was excelent and frindly, what do you need more?
Friendly and helpful staff. Superb breakfast. Nice rooms. Great location. Just off main street. Highly recommended. Nothing.
Everything about this hotel was excellent. I especially liked how my room opened up to a charming little roof garden (even though I couldn't use it). The staff were also exceptionally friendly and helpful.
Staff excellent,very helpfull. Breakfast great,lovely setting. Location perfect right in heart of old town.Parking on site. Wi Fi kept dropping out,staff tried hard to correct the problem.
breakfast bathroom a little bit smealy
Super nice staff
This was one of the best hotels I have ever stayed in and I will definately be staying there again when I go back to Heidelberg. It was spotlessly clean, comfortable, well equiped and the staff were really nice and very helpful. It was also in the perfect location and although it was just off the main shopping street (Hauptstrasse) it wasn't noisey. I can't recommend it enough. Nothing.
Good location with parking, good breakfast. nice room
Staff were always attentive and friendly.
friendly staff; parking facility; excellent breakfast; location; n/a
Great breakfast, room size was small, but no smaller than a typical B&B in Europe. WiFi worked well in our room and down in the lobby.
Great location great staff very helpful super place to stay where in edileberg
Spacious and very clean room. Very spacious and nice bathroom. The bed was comfortable and large. Difficult acces to the parking of the hotel with not enough place.
The location was great, just a short drive (5 mins) from the autobahn. The hotel is right in the heart of the city, with views over the River Neckar. Free parking onsite. It's only a couple of minutes walk to either the old town with its sights or to the main shopping street/gallaria area. When we stayed at the Hotel Panorama it had only just re-opened having been completely refurbished, to a very high standard. The room was spacious with quality fittings and a large modern design bathroom.
A brand new hotel, very clean and tidy. Very friendly and helpful staff, convenient, just next to Bismarckplaza. Everything within walking distance. Excellent breakfast, the best I ever had for hotels of this category in Europe. It would be better if they could provide a kettle in the room.
I enjoyed my stay in Panorama hotel)
Comfort, helpful staff, nice location. Rooms were really warm, comfortable and pleasant. In reservation, room rate of 85 eur included breakfast. However while receiveing final invoice, breakfast was separate line and it was unpleasant surprise. If not this I would stay here again and again.
An exceptional hotel placed on the banks of the river Neckar in Heidelberg, on the edge of the old town and pedestrian precinct. The hotel has parking available for guests, which is extremely rare in Heidelberg. The interior design is modern contemporary with a very high quality of finish. The rooms are all spacious and very comfortable. The bathrooms modern and exceptionally clean. Breakfasts were in a beautiful room overlooking the river, offering a buffet with a wide selection of breads, cereals, yoghurts, cold meats and cheeses, etc. to please everyone. We found the staff extremely helpful and friendly, and we would highly recommend this hotel to anyone visiting Heidelberg and its sights, you will not be disappointed.
Pretty nice, clean, spacious room. 5 mins walk from the town area. Reasonable price. Poor breakfast
Location poor with too much construction, no parking available, hot water does not last long, hotel staff gave wrong information on several occasions
The room was clean and large and had tea/coffee making facilities. Parking on the street was easy and the hotel is within easy walking distance to the historic centre. It was a little more expensive than hotels in other cities in Germany. It's also a little old but clean and good enough.
The location is central, quiet; the breakfast is good; reception is open 24 h. The hotel staff is friendly and polite. severel bulbs in the room didn't work; the carpet should be replaced.
The location is excellent, the staff very friendly, always smiling, the rooms are comfortable. The room was very cold and the heating didn't work. I informed the staff the next morning and they said they would take care of it but since I only stayed there one night this time, I couldn't verify. Last time I stayed in the same hotel the room was also very cold the first night but was ok during the rest of my stay.
Really enjoyed our stay....wonderful room and the location was perfect....staff were very helpful and breakfast was lovely....will definately return
Well located, pleasant surroundings and staff. Beds were a little hard.
Free and good wireless internet access. Warm welcome from reception. Not easy to find a parking place in the street but there is 2 public parking near.
The hotel is conveniently located in the Alt Stadt area, near restaurants and shopping. Hotel also is conveniently located near the Heidelberg Xmas Markt. Rooms are comfortable. Parking near the hotel was sometimes difficult.
The staff were friendly and accommodating. Having free internet access was lovely and very convenient. I didn't use the restaurant in the hotel, but it is always handy to have. The bathroom was beautiful and everything was clean and well-maintained.
The room was very stylish and roomy. The bed was also very comfortable, and the shower and bathroom were very large. All in all I was very impressed with the apartment! The double bed was just two single beds set together, which was a little strange since we had two people. However, I didn't notice it much during the night and the bed was comfortable overall.
the breakfast was good but not alot of variety room was very small compared to pics, selection of dishes was poor, requested for towels to be swiched out and never were.
I do not have anything to complain about, central, good staff etc!
very good location no complains at all
The location is great and a very good room. Breakfast could be included at the price.
Location is not bad. Have simple breakfast. No wifi at the whole hotel.
Very clean, very spacious, fast internet, comfortable beds, shower, kitchen facilities, good location No one there in person after a certain point in the evening
Clean. Nice to have kitchenette. Easy walking distance to center of town and train station.
good location, breakfast formula surprisingly pleasant given check-out time (12:00) later changed to (11:00), causing confusion
The breakfast provided each morning was delicious and a great way to start the day!
The staff was very friendly, gave suggestions for our tour of the city Our room faced the street and it was a bit noisy as the evening progressed and the bars closed.
Warm rooms and welcoming receptionest. The central location of the hotel.
Excellent location on the Hauptstrasse. Close to shopping, restaurants, historical cites and all you'd want to see in Altstadt Heidelberg.
Hospitality, Food - i have restrictions; but still Ms Yasmina and colleague took extra care to select lot of alternatives. They were always polite, decent, and helping. Helped me give directions inside the city, but also printed out convenient train timings for my return travel. They took care to see that i felt at home! Nothing particular; I would appreciate disposable shaving set, toothbrush-paste (that were provided on request), and complimentary drinking water bottles?
Staff were very helpful and relaxed. I would prefer free internet access.
Good location in the middle of Old Town, very friendly and helpful staff, good continental breakfast with many options I anticipated noise outside the window at night due to busy location; the earplugs I brought along were helpful.
The location was great Very nice staff.. The hotel does not have an elevator, so we had to leave our luggage in the car to avoid climbing two floors. Also, the parking lot is not so close to the hotel.
Very conveniently located in the center of town. Very friendly staff
The staff were friendly and accommodating. Rooms were clean, breakfast was fresh and appropriately varied. Our room at the front of the hotel was noisy at night, but it was an acceptable trade-off for its extremely convenient location.
big room and kind personnel location is not good; it is in the pedestrian zone, but hotel entrance is not attractive; bathroom was very shabby.
Staff was very helpful with directions to drop off rental car, calling a taxi, using hotel computer. All hotels should have free wireless in the rooms.
Friendly staff. clean rooms, good breakfast, good location The bathroom was relatively small.
The friendly staff, the perfect location and the restaurant makes this hotel a complete solution for your stay in Heidelberg. Remeber to announce beforehand that you would like to use the hotel's parking. It is limited.
Old styled, charming hotel. Very clean & calm. With a baby car, a little bit tough because of stairs.
Clean, lovely room Friendliness and charm of staff Central location As always, elevators in older hotels do sort of a good job: they're located up several stairs and then, in our case, they stop a floor below our room. But we're used to it!
Very welcoming and polite staff who were willing to assist with transport arrangements etc
Fantastic location about 1 min walk from the pedestrianised Hauptstrasse. Bright spacious rooms and very apealing looking restaurant. Very good selection of cooked and Continental dishes at breakfast, with attentive staff in evidence. The pillows; continental style providing no head support! Car parking was tight (about 6 cars), although there was free parking available on the side street immediately in front of the hotel.
Very nice place in the heart of the old town with good staff and food.
the facilities and the staff were excelent
The staff was very friendly and willing to help all of the times. The entire location was extremly clean and welcoming. Good breakfast options. No single usage slippers available.The noise from the cleaning was very loud daily after 8 a.m.