Herzberg am Harz Hotels

Especially the smiling and committed staff. My 6 y.o. son got some small presents from the staff as well. My 6 y.o. son and I got a smokers room even we are non smokers. The smell of old smoke was terrible. I'm not sure whether we had the option to chose through booking.com's booking process? We did *not* complain to the hotel about this. They might have granted us another room in case we did.

Location of the hotel / personel

The only good thing was that the room was quiet despite the hotels location at a crossroads and the breakfast was OK. A walk around the lake located across the road was pleasant. The evening person at the desk spoke no English (Der Hotel Englischer?) and was not particularly friendly. Despite the pretty picture on the booking.com site, the hotel is across the street from the small lake and is actually situated on a busy intersection - not really the country setting we expected. The no smoking rooms are located in a separate level where the halls were being renovated. It was like walking through a construction site to get to our room, with furniture in the halls which had been stripped of wallpaper. The fire extinguishers had also been removed for the renovation. (Smoking room hallways looked great though.) Our room was clean and quiet but the TV was beside the bed instead of in front. Not one English channel in this hotel. (Der Hotel Englischer?) An oversize armour at the foot of the bed left little free area in the room. Tiny recently renovated bathroom, but shower head had a kinked hose which had to be jury-rigged to allow water to flow. Then the shower was OK. Perhaps our experience would have been better had they not put us in the construction area. They didn't even warn us at the desk. I would have taken a smoking room in retrospect.