Hai Au Boutique Hotel & Spa

The hotel offers a convenient location near the old town, spacious rooms, and a great pool area. Staff members like Helen are known for being very helpful and friendly, providing valuable recommendations and assistance with transportation and tours.

The hotel's restaurant was not operational during some stays, but there are many good food eateries nearby. Guests have mentioned that the breakfast options were limited and not always hot, but there are plenty of dining options in the vicinity.

While some guests found the beds to be extremely comfortable, others mentioned that the beds were hard and uncomfortable. Additionally, there were comments about the need for maintenance and thorough cleaning in some areas of the hotel.

Guests should be aware that the hotel does not have an elevator, and some rooms are located on the 4th floor. Additionally, the hotel offers free parking and shuttle services for an additional charge.

The hotel is a great choice for a visit in April during the high season, offering a very good quality/price ratio. However, guests should be mindful that July is considered the low season.

The hotel does not have an elevator, so if you have mobility concerns or heavy luggage, consider requesting a room on the lower floors.

The hotel is conveniently located near several attractions, such as the Assembly Halls and the Hoi An Ancient Town, making it easy to explore the area on foot.

Some guests mentioned that the property is located on a quiet street, while others noted noise from roosters in the early morning. If you are sensitive to noise, consider this when choosing your room.

Guests appreciated the hotel's assistance in arranging airport pick-ups, so consider using this service for a hassle-free arrival.

Some guests reported issues with the laundry service, so it may be helpful to double-check the laundry facilities and services before using them.

Some guests mentioned that the soundproofing in the rooms was not effective, leading to disturbances from neighboring rooms. Consider requesting a room with better sound insulation.

Take advantage of the hotel's concierge service for assistance with currency exchange, tour bookings, and local recommendations.

The hotel offers shuttle services and car rentals, which can be convenient for exploring the area and getting to and from the airport.

While some guests enjoyed the breakfast buffet, others found it to be limited and not up to their expectations. Consider exploring nearby eateries for breakfast options.

Many guests praised the helpful and friendly staff, particularly mentioning individuals like Helen. Don't hesitate to seek assistance or local recommendations from the hotel staff.