Services and conveniences
Accessibility and suitability
Dining
Basics
Parking and transportation
Media and entertainment
Laundry
General
Pool
Bathroom
Outdoor
Workspace
Things to do
Health and safety
Family friendly
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the rooms and common areas?
Some guests have mentioned issues with cleanliness, such as stained carpets and dirty sheets. However, others have appreciated the apartment-like units and the lovely pool area.
What are the parking facilities like at the hotel?
Several guests have expressed dissatisfaction with the parking, describing it as limited and difficult. One guest was charged $100 for a single towel, which was not well-received.
What are the best features of the hotel's location?
The hotel's location is praised by many guests, particularly for its proximity to Universal Studios, the 101, and various dining options within walking distance.
How is the quality of customer service at the hotel?
Opinions on customer service vary. While some guests have found the staff friendly, others have reported unhelpful and even concerning interactions, such as being charged twice and encountering security issues.
What are the unique offerings of the hotel?
The hotel offers apartment-like units, a lovely pool area, and a complimentary breakfast, which have been positively mentioned by guests. However, some have also expressed dissatisfaction with the parking and cleanliness.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Nearby Attractions
The hotel is conveniently located near popular attractions such as the Hollywood Walk of Fame, Hollywood Bowl, and Runyon Canyon Park, making it a great choice for sightseeing.
Check Room Cleanliness
Some guests reported issues with cleanliness, including stained carpets and dirty sheets. It's advisable to check the room thoroughly upon arrival and request a change if necessary.
Be Mindful of Parking
Guests highlighted limited parking space and difficulty finding a spot. Consider alternative transportation or inquire about parking arrangements in advance.
Verify Payment Methods
Some guests experienced issues with payment, including unexpected charges and confusion regarding payment methods. It's recommended to clarify payment details and keep records of transactions.
Inquire About Smoking Policy
A guest mentioned a strong smoke smell in their room. If sensitive to smoke, it's advisable to confirm the hotel's smoking policy and request a non-smoking room if needed.
Utilize the Pool Area
Despite some reports of mosquitoes, the pool area was praised by guests. Consider enjoying the pool facilities but be prepared with mosquito repellent.
Consider Security Concerns
A guest expressed discomfort regarding security, including encounters with individuals engaging in illegal activities. It's important to prioritize personal safety and report any concerns to the hotel management.
Check for Special Requests
Some guests mentioned issues with receiving towels and late check-in. It's advisable to communicate any special requests clearly with the hotel staff to ensure a smooth experience.
Be Cautious with Last Minute Deals
A guest noted an increase in last minute deal prices. It's recommended to compare prices and book in advance to secure the best rates.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:30 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.6 | 3.9 mi | Burbank Bob Hope | 6.7 mi |