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Owners went out of their way to ensure the needs of the customer were met in relation to my wife and I. The location is a little off the beaten track when trying to access the main European routes.
Everything - the room, the cleanliness, the friendliness and local knowledge of the owner and staff, the excellent food (I would recommend the half board option), the atmosphere of the hotel, its location (great for touring surrounding area), and its price (fantastic value for a hotel of this calibre). Access to shower a bit on the tight side.
Everything. the hotel was immaculately clean, The staff were excellent so attentive but not intrusive. The restaurant service and food again excellent. We both loved it and would go back there again with no hesitation. It is an absolute gem. We were recently at a 5 star hotel in Spain where the staff and management would benefit from visiting this hotel and learn just how to run a hotel.
friendly staff, nice location near to nature, good value, clean and newly renovated room
The staff were friendly, helpful and accomodating, rooms were clean.Access from car to hotel was good. We felt room a little cluttered, if the large couch was replace by a chair there would have been more room and no one offered to help with luggage.
Location was excellent for our battle field touring. Service was exceptional and quality of food was great.
Very nice and quite rooms, excellent bathroom, good restaurant, reasonable price
Picturesque location, very friendly and helpful staff. Excellent food in restaurant. Rooms OK (a bit small) with very modern fittings etc
The location is wonderful. Overlooking a small river with a castle in the hills above. The restaurant was also excellent with both dinner and breakfast being very good. The only downside was the smell of our room. Although a non-smoking room, we suspect decades of smoking in the room has given it a very particular smell. My wife struggled to sleep with the smell. The room was otherwise clean.
Lovely location, reasonable sized room and clean. Staff rather aloof at arrival and not very helpful, though the lady on the last day was nice.
service,breakfast and location
Room had space, staff was very educated and nice, Hotel place was beautiful and breakfast was good.
Very nice and quiet surroundings Its remote location and difficulty to find it, even when using a Garmin road planner
very child friendly hotel and staff, we had a 3 month baby with us and we had taken the gourmet package, the staff were very accomodating and let us take the baby along..we we noticed that in the bathroom the shower curtain wasnt working well, the water would overflow onto the bathroom floor.. that can be corrected
The location is excellent. We've been here before so we already know this. The service is very good and the breakfast was much better than the last time. We took the gastronomic package but the the two dinners (3-course & 5-course) were very disappointing. I'm sure the chef was not the same one we had a few years ago. The last time we had dinner at this hotel, the food was exceptional. Back then, it was truly a wonderful gastronomic experience. I would still recommend this hotel for the great location and the good service...but the dining experience was rather mediocre.
Although it was winter, cold and raining we arrived and felt immediately welcomed. Warm inside the hotel and a warm welcome from al the staff. We had a comfortable room and we could enjoy our stay without any problems.
Wonderful situation with very helpful and polite staff. The quality of the food is excellent and served perfectly but slow. The only problem was the waiting time at dinner, one night we waited 50 minutes for our starter, dinner takes up to 2 1/2 hours
The overall location in a meander of the river is attractive. The nearby ruins of the castle of Bourscheid are worth visiting and can be seen from the hotel grounds. Supper was excellent (35€ menu) and personnel attentive. Breakfast was very good too, fresh home-baked bread was a topper. On the Booking.com site we booked non-smoking rooms, but there were no non-smoking rooms. Unfortunately our clean and beautiful room had been used just before by very heavy smokers. Because of that we had to sleep with the window open leading to another problem: the train passing by every hour awoke us a bit too often. With everything closed the night-trains are not a problem we suppose.
Absolutely beautiful and exceptional location. Unfriendly, arrogant staff. Hotel with pretentions it doesn't live up to. Beautiful location, but otherwise no reason for 4-star rating (average 3-star in terms of service, room quality, facilities, etc). Quality of the food in the restaurant was mediocre (except for the - expensive - wine list that was quite good), and service was bad, unfriendly, inflexible and amateuristic. Room spacious but hardly decorated. Walls and carpet full of stains, looking like 10 years old (whereas the hotel is quite new). Rooms are noisy. All in all, exceptional location (must see: Bourscheid Castle!), but mediocre hotel and bad in terms of quality-price.
The hotel was clean and comfortable, but it was the location that was amazing! Set in a valley overlooking the Sure River with a view of the castle.. it was idyllic. It was the most quiet, peaceful hotel I have ever stayed in.
Flexible staff, asked for my breakfast earlier, wasn't an issue! No room-cleaning during my stay!
the view and the peacefulness
Peaceful & relaxing At the time of booking room included meals, we could only eat between 6.00-8.00pm
Hotel is situated in the middle of nature. Peaceful location next to a lovely stream. Food was fine, but not up to culinary standards. Personal is really trying their best to make guests happy, but are understaffed so service could be improved even more. Beds are luxuriously soft and comfi, but you have to like this. Superior room is very spacious and has beautiful bathroom. Hotel is "in the middle of nowhere" so not much options for going out or having dinner in another restaurant. The kitchen had trouble in preparing the steaks (mixed up the sauce, well-done/medium), we had to send it back. But then it came back perfect. There was glass on the floor in the room, and even after telling the manager, it was still there (after they've vacuumed). In our opinion it was not right that the manager corrected his staff in front of the guests.
Position and good reception staff
Vincent was terrific!! Nice fellow. We wish him the best. The restaurant service was horribly slow. We were amazed the first night. Then, on the 2nd night it took 2 Hours-10 minutes for us to have only two courses. We did not come again on the 3rd night, and would not stay there again.
Great room with wonderful views of the castle from the balcony Unfortunately, stay was spoiled by noisy people in the next room. I dont appreciate having to get up at 2.45am to tell them to shut up!
At the night beautiful view to the Vianden palace. Excellent menu and very delicious food.
Restaurant, good secure parking facilities
Superb Room. Great breakfast. Location very good for Public Transport.
The staff went to great trouble to make this a romantic stay as my partner and I celebrated our one year anniversary. Fantastic staff, great location and a filling breakfast.
the location and the view of the hotel are breathtaking, staff was very nice and helpfull, gurmet dinner was a first class meal but not overpriced. no
Very clean modern room and bathroom. Beds were comfortable.
Cleanliness excellent, good breakfasts Room 211 at front was extremely noisy. Would only recommend the hotel on the basis of quiter rooms at the rear,
Helpfull staff. Clean and up-to-date buildings. Please be aware that "suite" does not imply a 2 room appartment (just a private balcony and jaccuzi compared to the luxury room).
Friendly staff and facilities Room needed renovation - program currently underway
All round great hotel lovely staff, very clean beautiful building and furniture.
The hotel was clean, attractive, comfortable and in a great location. Our room had a lovely balcony, with vines and greenery that gave a nice feeling of privacy. The bathroom was fresh and up to date. The owners were very friendly. We wouldn't hesitate to stay there again.
The ambiance in the hotel is excellent, food is excellent. Hotel staff extremely obliging, wonderful location would definitely stay again.
The owners were great. The breakfast was very good and the service was excellent. The couple worked to make our stay a good one. No
Great location in Vianden! Staff upgraded our triple room to 2 doubles with a bathroom in between...however, the triple room (king with a single) may have actually been more comfortable. Each of the double rooms just had enough room for the double beds. The triple down the hall had more floor space and a desk and chair. Since it was off season, the hotel was not very full, and the staff probably though the privacy of the extra room when extending the upgrade so that was nice.
The hotel was an absolute gem and our host utterly charming. We could not fault anything. But if arriving by car, be sure to reserve a parking place.
Convenient to explore the medieval town. Interesting old building. Make sure you book parking space or you could have a problem.
Good location. Helpful friendly staff. Were given very helpful directions to our next location. Evening meals were very good with great service. Room was small but very elegant. Lovely decor. Bathroom was small and door opened inwards, caught my foot more than once. Would have liked greater choice of bread at breakfast, only given 2 white rolls and a small croissant, I like brown bread.
The hotel proprietors were very friendly and were always willing and able to help us with recommendations on places to visit in the area. We were made to feel very much at home in this delightful family hotel. We felt we were treated as very welcome guests of the family which added greatly to our enjoyment of the week we spent at the hotel in Vianden.
Large, comfortable rooms, very good food. Motorcycle garage, Friendly owner. Bit light on staff, owner seemed to be doing most jobs (restaurant, bar)
Excellent. Fantastic value for money and the staff were more than helpful..top tip, try and get the upgraded rooms..we only paid 10 Euro more and it was more than worth it.
Wonderful location, pleasant staff, good breakfast The noise from the bar late at night..especially as hotel literature told the guests to be quiet!!
We booked a double room, but when we arrived the only room they had available was the family room, which they gave us at the double price. It was very spacious and comfortable. The hotel is located in town, close to river and castle. Good restaurant in the hotel. Patio seating was nice since the weather was warm. Free parking in rear of hotel.
The relaxed atmosphere Not eno ugh english TV speaking channels
nice room, good situated in Vianden noisy untill late at night
the jacuzzi in the room was nice, the penthouse suite was very large and clean the breakfast is quite poor and only until 10am
The room was quite spacious. Really good fitness facilities. We have got a bottle of wine at departure, as a present. The hotel pretends to be luxury, on one side. On another side, one lamp in the hall and a couple in the room were broken. There was enougth light though from other sources. Second, then you see the beds freely rolling around the room on small weels, you realize that it is exactly a 'Family room' and not e.g. a 'Romantic room'.
friendly stuff,central location,excellent cusine resonable prices
The room was simple, but comfortable and spotless. Beds were very comfortable. Hotel restaurant served great pizza and had an outstanding breakfast buffet. Great european breakfast with an assortment of cerals, juices, sweet and regular breads, softboiled eggs, cheeses, fruit, yogurt andcold meets. A great way to start the day. It was a great location, right by the river. Personnel quite nice. It was a great value! I would stay again. Not really.
the view you cant smoke but i did know this before i booked
Great hotel in a truely fantastic village, beautifull surroundings very friendly place, i will go back one day.
Very good location and the food and atmosphere at dinner (Sat night) was copious and good without being gourmet. Quite basic facilities.
The views were amazing. the towels were poor quality. Car parking was not provided by the hotel but was on street parking and was difficult when parents were picking up thier children from the next door school
very friendly stuff, excelent dinner, i do recommend the gastronomic package
The city of Vianden is beautiful. This hotel has a good located; from some rooms you can see the Castle of Vianden which is close. A free parking is available 25m from the hotel. Nice bar & very good restaurant as well! Rooms are small, but clean and are coming at a very good price. They ask a PIN code for Credit Cards; actually this seems to happen in many places in Lux or France, so it may be just my fault I don’t remember this.
The Hotel Victor Hugo provides a clean, basic stay in the heart (such as it is, with a population of 1,500) of Vianden. We stayed in the room right across from the sauna area. It looked inviting, but we were only there for a night and didn't partake.
The hotel is centrally located in Vianden and seems very popular with local people, always a good sign. Our room was very clean , spacious and quiet. Both the Breakfasts and Main Meals were top class. The hotel allowed us to park our motorbikes off road even though it says it has no parking facilities. We will be returning. Two of us booked on seperate reservations and because we turned up together the hotel produced one bill. Not a clever move
Great location of the hotel; great room (view, cleanliness) when looking at value for money; very friendly hotel staff; phantastic dinner and breakfast; simply a very enjoyable stay!
Hotel staff were really good, friendly and helpful. Breaskfast really delicious and plentiful. Room was a bit cold and the last day we didn't have any heating or hot water in the morning!
The position of the hotel is right in the centre of the town by the river which is very attractive. The hotel has a bar which was quite noisy late at night.
Good service, beautiful location, great food, very nice room, nice pool. none
The facilities and comfort as well the location We woudl have preffered a bed with double mattres
everything was excellent. only one small point, bacon and at breakfast were cold.
Excellent food in resetaurant in the evening,nice setting Poor breakfast,room resembled a lodge even though we upgraded to a suite
The staff were exceptionally friendly. The bathrooms were very modern and dramatic. The food is also very good and reasonably priced. Parking can be a problem. There is limited parking near the hotel and the nearest free parking is up a steep hill. There is a smoky smell coming from the open grill.
A 17th century inn with (nonetheless) all mod cons and a great kitchen to boot (worth a detour). Been coming there for years now. They only have 8 or 9 rooms! So be early.
We loved the old rustic inn feel of the place and the contrast of the very modern and new facilities in the room. The food was excellent and much of it was cooked on a open wood burning range. The lack of parking is a minus but there is pay and display parking quite near by.
Everything was great. No hesitatations about recommending this hotel.
Very nice and cozy hotel, with a very nice staff. We enjoyed thw twp nights we stayed there. The food was excellent. We will certainly will be back and also recommend to our friends.
Very nice staff, wonderful restaurant (if you like meat)
Very cute, nicely maintained, old building. modern, remodeled bathrooms. Pleasant, helpful staff, and a good, busy restaurant.close to the castle, you could sit out at tables, on the street, to eat, and drink, felt, and looks, like a medieval inn Could use a screen on the window
The food was great and the wine selection awesome. Well, on the first day the heating was not on. Big no-no at the end of November I would think. When they turn it on it was ok although we could have used a few centigrades more. The next day we were woke up by the sweet sound of a hammer drill - the freezer was broken and needed urgent repairs that took two days. I understand the need for repair work but not when I'm asleep (it was 9am and I was on holiday!!!). To top it all up on the last day there was no hot water! It might have been just our bad luck to get all this in two days but to be honest it did ruined our stay.
Delightful location; good food. Thin walls (as commented on before but thinner then expected!) Late closing restaurant.
Modern clean room, Good food, Helpful staff. Parking can be difficult in Veinen
location parking problems (on market days), confusion over opening times of the restaurant, breakfast, only fair in quality and variety.
The town was beautiful. The hotel is located in the center of town at a busy crossroad and was very loud with cars and trucks in the morning.
The town of Vianden is beautiful and the location of the hotel was superb. Renovation work was still on going and we were disturbed by drilling at 7.50am. As our stay was in late March, the town was very quiet and everything closed early.
Great location. Restaurant was modern and attractive. It wasn't clear during bookking that we would have to share a bathroom. Also, the heating in our room frequently didn't work and there were insufficient blankets and towels. The restaurant staff seemed to regard guests as a nuisance and weren't keen to help. There is also a smell from the deli downstairs that permeates the hotel.
The room was darling, with several big French windows looking out over the heart of downtown. The decor was nice and airy and we were pleasantly surprised with a large tv in our room. We enjoyed the staff and their cute doggy. Because of the location, the road was noisy at times, but that was also part of it's charm. Bring earplugs!
Just renovated, nice room. Good location on river. Short walk, but expect a steep climb to an impressive castle. Charming hotel and very cordial staff. Must use public parking. Could be difficult if it gets crowded during high season.
Friendliness of staff and feeling of being at home and having a family room.
Restaurant was very good Lighting in foyers and on stairs/landings was short duration self switching. Shower and toilet a long way from room.
The hotel lighting system is very dangerous. It is on a timer system, I was half way up a staircase to my room, and it suddenly went pitch black. I had to feel my way to the light switch completely in the dark. How I didn't fall I don't know. I will never use this hotel again. I asked for a cup of coffee and was told that none was available. Neither could they offer breakfast before 8.30am. My coach was leaving at 8.15am on 28/4 from the Grand Hotel Vianden. I asked if I could have an early breakfast, but was told breakfast was not until 8.30. I had breakfast at the Grand Hotel before leaving. The cost of breakfast was deducted from the bill.
Location, pretty town and very quiet Hotel rooms a bit basic and not much in the way of home comforts, hotel restaurant food a bit of a let down and quite expensive.
i think the staff was nice and we had a good visit at the hotel
Stay in this hotel was definitelly one of most pleasurables in my recent travels - nice location, clean and without smoke, staff ready with help, good family like athmosphere and good food. I would like to mention a restaurant, which is really excellent place for dinners. Difficult to find anything wrong with the place.
Location, service Bathroom
The best hosts ever. Excellent location an leaves no scope for improvement. Very reasonably prices. The hotel has an excellent restaurant. The breakfast is also excellent The bathroom was small but had all amenities
The staff was exceptionally friendly and helpful--a very pleasant stay!! A gorgeous setting and spotless room-would select again.
Beautiful location with very friendly staff. Certainly hope to be able to return
The view from the bedroom window.
Friendly staff, large, clean room, centrally located, parking on-site. Shower could use a curtain to avoid water getting on the floor.
Great owners...very friendly
It was a great hotel in a beautiful spot. The staff were very friendly and helpful. The restaurant was excellent!
The staff were very friendly and accomodating, the breakfast was good quality and the rooms were very comfortable My Mother-in-law is nearly 80 years of age and there was no lift to her room on the second floor, also our room faced out onto the main road with consttraffic noise all night
The warmth of the staff
Hotel conveniently located. The room was small and basic but very clean. Our room looked over the main street with a nice view of the river and the valley hillside. Although it's an uphill walk to the castle, it's a very easy walk downhill back to the hotel. So do your shopping on the way back. The hotel has a very good restaurant but lots of alternatives on your way back, either eat at the hotel or pick somewhere to eat on your walk back, remembering it'll be an uphill battle to eat. Easy walk to catch the chair lift going up the hillside. Small market two blocks away. Breakfast buffet was very good. Hotel owners are a wealth of knowledge, extremely nice and very helpful. Will even go out of their way to point something out.
The hotel owner and wife were very friendly. After dineer we came back to the hotel bar and talked to the hotel owner, his wife and another guest for 2 hours. The hotel owner gave us excellent tips on sightseeing in the area.
big room location - far from center
We found the staff extremely nice and very helpful. The room we were allocated was large complete with fridge,cooker and a fully equipped kitchen enabling you to self cater if desired. Also very comfortable.A pleasant distance from the centre of Vianden allowing a nice riverside walk to visit the town and its restraunts. No fault of the hotel more of the area ,to many flies (no big deal really)
We loved the fact that the rooms were self contained. The closeness to nature. The rooms were very clean and there was a change of towels in the bathrooms on a daily basis. Housekeeping also made the beds and cleared the trash. The staff was friendly and always willng to suggest places to see. The breakfast was good enough. The hotel was situated along the main road and there was a camping site right behind the hotel. There was also a gas station beside the hotel, but it came in handy when one wanted a snack and didn't want to walk to the center of Vianden which was a good 10 to 15 min walk from the hotel. The beds and pillows were very unconfortable, too soft. Lastly.. the many flies in the dining room.
This facility was superb, and we were all very impressed. The meal we had at the Brasserie was excellent,. The only problem was that the rooms were upstairs and on the website I had specifically asked for easy access for two disabled people. I suspect that this was the fault of the booking site rather than the hotel itself.
Nice hotel with quite big rooms with all kitchen facilities. It's like a flat. :) A 10-15 min walk to Vianden. Noise of the cars and trucks passing on the regional road in front of the hotel. Mattresses are a bit old and makes noise when you move in the bed.
everything, the staff were freindly the area was very nice and the weather was very good, was fine for us but it should be mentioned in the comments about the hotel that there is no lift should you be placed on the top floor.
Nice spacious room with peaceful view of hills and camping area. Short walk (1 km) to centre of town and main attractions. A little too close to road.
Good breakfast, very friendly staff, nice area to stay, good starting point for walks. Good that there was a parking space in front of the Hotel. Tankstation nearby with also a food-drinks-shop, thats very handy. Not nice:Only when sitting outside we hearded a heavy machinery sound , from the camping -heater? Therefore we could not sit outsite (balcony platform) because of this noise. No Handy :nothing to hangup our coats, Some small things in app. were broken, (hangup hook towels etc) the hotel is overall good but ordinairy and sober, for the same price we could stay IN the village. Noise from road
The large rooms were very pleasant, though slightly difficult to access with luggage. Food was fairly basic but good quality. Cramped seating at breakfast.
Little hotel with good staff; parking area free of charge. Quite noisy because it stands right on the main Vianden street.
yes, the rooms simple but clean, food very good though not cheap, breakfast excellent pillows are bad.Wireless connection did not work.
Restaurant good, though very expensive. Breakfast good Room was shabby, no A/C, small TV
View of Chateau de Vianden, gourmet food. Lack of internet service.
Excellent location with view of castle from luxury rooms and terrace. High quality food, but you must be prepared to wait for it!!
Very helpful staff wonderful rooms with a great view and decent breakfast