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Beds were comfortable, shower hot, doormen and luggage guys very nice. Location very convenient to airport. Very disappointed daughter when found out pool was closed for maintenance....also ridiculous that a "nice" hotel charges extra for internet and refrigerator is locked up tight unless you call for a key. (When i mentioned the pool to the desk staff at least they gave us "free" internet access. ) The hotel restaurants were crazy expensive- a $20 personal pizza? Not even a continental breakfast nor coffee included with room. I thought the name Camino Real guaranteed a certain quality or luxury, but not so impressed.
The location is the main reason we always return to the Camino Real. It is at the airport, so there is no need for taxis nor any worry about traffic.
A great location if you have an early departure! Location!
Having stayed in this hotel a number of times before (mostly because of its convenient location) by and large the hotel exceeded my expectations. It has been recently renovated, and the result is very good. My room was impeccable and in excellent condition, the beds very comfortable and the bathroom amenities well above average. The only thing I don't like is the lack of free Wi-Fi and the price of food in the La Huerta Cafe.
Price was spot on. Breakfast for every budget. Great staff very friendly. I would stay here again.
Overall, the hotel was clean, easy to get to, and staff were very welcoming upon arrival. Our room had a comfortable space for us to sleep and shower the next day. Our room was provided with a bucket for ice, however, I was unable to find an ice machine on my floor.
Not as expensive as the other 2 hotels directly connected to the airport, easy access, quick check-in. The hotel itself looks and feels dated, however this is absolutely secondary
access to airport terminal is great, no cab needed. You just walk across a bridge so it makes it easy to get in and easy to get out.
Well located for an airport overnight. Helpful, friendly staff. The room had a slight smell of mildew and the windows do not open. We turned off our A/C unit which seemed to help. It's the kind of place where drivers and bellhops are eager to take your bags from you and carry them short distances for you. I didn't have any cash on me and there were three times just on our arrival and check-in where I felt I should have tipped someone.
Only Closed to Airport Horrible Service, Very unfriendly Staff, very poor trained Personnel, very poor value for money charged !!! Definitely not recommended for any stay if there are other options!!!
It is physically connected to the airport (Terminal 1) by a short walkway which makes it very convenient for an otherwise chaotic Mexico City airport No coffee maker in the room which would have been a small addition. Also, not related to the hotel but rather the airport: this hotel is only connected to Terminal 1 but all Aeromexico/Delta flights operate out of Terminal 2 which is something like 3 miles away. There is an "AirTrain" connecting the terminals but it was not functioning. This forced me to take what is, basically, a public bus between the terminals which would be fine with the exception that they, literally, charge you MX $14 pesos to take you there and I did not have them in local currency. BIG HASSLE and completely unjustified. Shame on the airport administrators!!!!
AC don't work even after the tech adjusted it. This is my 2nd stay in a week where this has happened
It was clean. Room service was excellent. The staff adjusting A/C controls when cleaning.
The Location. The second day after our arrival we returned to our room and our room was not clean.
It was in a good location, the rooms were clean and the esthetics of the hotel were nice. The service from check-in was horrible. The staff were pretentious and not helpful. They were not friendly and had an attitude of getting the job done at the very least effort. If asked to do something mundane, like giving you change for a bill, it was obvious they were irritated. We had issues with the ATM, which ended up eating up our ATM card and the staff said they were not responsible and didn’t offer any help; not even to call the bank in charge of the ATM. The elevators were really slow and the check in line was really long.
Everything was clean and very luxurious. Blackout curtains will let you sleep in as much as you want. Loved the huge bathroom and shower. Great location for tourists close to downtown. No fridge or ice machines (to be fair, the hotel staff will bring you ice if you call). Hard to get to by car due to street closings.
The pool and gym are very nice. The staff was friendly and helpful. The location is very central in the downtown so the surrounding neighborhood does not have much charm. The facilities were great except the fancy elevators.
I really like the attention to detail by the staff of the hotel, room service was prompt and the front desk was very helpful. Also the hotel itself is nicely upgraded.
Once inside the room, the room was extremely clean and comfortable. You can feel safety with the service provided. The check in computer system was always not working properly and even with the clercs were working hard there always was a long row of people waiting to be checked in. You would be lucky if you could check-in in less than 40 minutes. But there were a number of people claiming Someone else was already staying in the room you finally got. There was a day when more than ten people were overbooked and claiming for hours. The electric key was broken, sometimes it worked, but gets broken again, and usually you have to wait about 7-8 minutes for someone to come and open your room.
Clean, quite, modern, well located cold environment.
Everyone that we encountered with questions or request was friendly and helpful.
Staff is slow and sometimes unresponsive.
Accommodating staff, friendly. The hotel is very clean. They have a Nesspreso coffee shop. Great views of the city from our room. Close to Bellas Artes, el Angel and the revolution observatory tower. Overall it was great!!
They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions
Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location. Bathroom & shower need up dating.
Overall the facility is a good quality and located well. The room did not over look Reforma. The room faced the rear of the hotel...
Excellent location on the main avenue. Refreshing pool on the 19th floor. Staff was adding tips on our bill after we signed it.
Location Service very slow,room and bathroom not clean
Staff is really friendly, courteous and care for your needs. Internet service is a bit poor in some areas of the hotel.
Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym. Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F
The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.
From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!
The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful. The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.
the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.
Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.
Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.
The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant. The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.
Great hotel staff and service.
Please write at least 15 words location staff cleanliness design. Service The Benkay restaurant
Very nice and safe location. Close to city centre. Good place for children too - 5 mintes walk to the park and zoo.
Attentive staff, great location in the best part of town, newly renovated comfortable rooms, great value. Dining options were not commensurate with a 5 star hotel.
The staff there was amazing. The friendliest maids and all the staff there always super accommodating. I would definitely return there! It's also very close to all the cool parts of Polanca.
Rooms clean, big. Staff were excellent
personalised service on executive levels, fantastic staff, great food, great location, choice of tours available, very quiet, great room
Staff was extremely helpful in our stay there, I would totally stay at the Hyatt again !! Thank you
We enjoyed the room, once we'd upgraded to the renovated rooms. The regular rooms are dingy 1980s style, but the newer ones (for $30/night more) are very nice, if a bit small. Great views on the upper floors. Close to the museums and a few restaurants. Polanco is a fairly good district to hang in if you're new to Mexico DF. The taxi services they provide are outrageously priced. Don't take them; just wait downstairs for someone to get out of a regular taxi and take it (tell the driver to turn on the "taximetro" if he doesn't). The closest metro stop isn't a very useful one. The lobby is a big slab of concrete, although the statues are nice. The regular rooms they'll put you in initially are nasty, especially for the price, then you have to pay $30 to upgrade. They didn't find my toiletries bag that was accidentally left in the room. :(
The hotel staff was great. They truly seemed to care and I loved how secure and safe I felt. The hotel is in a great location and I truly loved my time there.
Location, attentiveness of staff and feeling of security were as expected.
great location, very nice staff at check in. I attempted to work out in the gym and could not because I did not have a pair of tennis shoes. Asked to rent a pair and was offered an old pair of shoes that had been washed so many times they were at least 3 times smaller than the stated size. Asked if I could walk on the tread-mill will rubber soled shoes and told that I could not. From what I could see it was a very nice facility wish I could have used it. When I travel especially internationally I only take what I can take in the cabin. this should be recognized as the norm in todays setting and accomdations should be made. I know they do at the JW Marriott two doors down. also the price quoted did not include all the taxes that added up to almost 60 dollars more a night.
Holiday Inn Zocalo is located on Constitution Plaza and was an excellent location, especially for those interested in history. The surrounding area is also a major shopping area. On Our first stay we had a room that the toilet didn't flush and the plumbing generally was poor. Our second stay, a few days later was much better. We wondered, not for the first time, whether internet bookings tend to be given lower grade rooms.
Fantastic location in the heart of CDMX. Excellent service. Professional and personable staff work hard to make your stay enjoyable. Lovely boutique hotel.
Best view of Zocalo, the front desk staff were very professional and accommodating. The free water bottles and apples were quite welcoming. Rooftop restaurant did not have a bar, you have to order and sit on a table to drink. I paid the most expensive mojitos I ever had $24 dollars for two to be exact plus tip for the waiter. The room I had was tiny with a 1foot by two slim overhead window, quite claustrophobic for me... The breakfast buffet was $24 dollars, really! You walk next block to Restaurant El Popular and order their menus for less than $6.
location, comfort of room The website states this hotel has an airport shuttle - incorrect
Super friendly staff and great location. Need more sound proofing walls, you can hear your neighbors conversations.
The hotel is located in a great location. The staff was great. The rooms are small.
The wonderful location. Nothing
The hotel is a gem. It is centrally located, very clean and the staff was amazing. They were friendly and helped us out with getting around the city. As soon as you walk in they make you feel welcomed. They greet you with a smile and a glass of authentic horchata or jamaica. Love it!! The evening guest services provides us with suggestions for excursions, which we took advantage of. The restaurant buffett was a bit overpriced. It does provide a great view, so that's what you mainly pay for.
The rooms at the Zocalo Central are well accommodated and well maintained. The staff is phenomenally helpful and friendly, and the roof-top cafe has an unbelievable view of the national cathedral and central plaza below. For sightseeing purposes, one can't beat the location, which is merely steps away from the cathedral, Palacio Nacional, and the city's archeological site.
Location. Staff members were very accommodating and did successfully resolve a major problem with noise. There was a terrible problem with noise late one night due to needed repairs. This should not have happened; an alternative should have been found., and conflict avoided.
Location, location, location - the old heart of Mexico City
Service; gym, price; rooms; location
You feel robbed when you stay at this hotel. Food is ridiculously expensive. WiFi access not only is charged - something unthinkable these days - but also it is very expensive (~10 usd per day).
Conveniently located in doing business in the south part of Mexico City My reservation was not in the system when I arrived, I was lucky that they had a room available. Though small charges I thought it was abusive to charge 15% service for the water bottled in the room and a $20 pesos cover charge for breakfast
Very close to the airport, free shuttle and very good food in the restaurant!
closenest to Aeropuerto. nignths, weather is cold enough, but they dont have heating system.
Thank you for comfortable stay. I will always recomend your hotel in case someone of my friends or collegs is coming to Mexico
Clean and comfy rooms Seemed to have poor customer services skills at the restaurant area.
Huge buffet for dinner and breakfast. Loved that there was a restaurant and bar, as well as 24hr room service available. Great location to the airport - we walked! Room was slanted - the whole room and floor we were on for that matter was slanted - gave us vertigo!
We liked the willingness of the staff to help us. It was good. Thank you.
Fast and efficient to wait overnigth for another flight.
RESERVATION WAS CONFIRMED ON THE WEB I GOT TO THE HOTEL AND RESERVATION WAS NOT THERE HAD TO PAY WALK IN PRICE
clean hotel , friendly staff no refrigerator
Breakfast was included in the rate. Great breakfast and very friendly staff. They made our stay pleasant. Transportation to airport was very satisfactory. I would go back again. The bathrooms could be more modern but satisfactory
Close to the airport, clean and nice room, free shuttle A little noisy and slanted
Fast and convienent.
Restaurants that This hotel has, modern New hotel, nice view from the room Yes, I had to call about five or six times for an extra pillow and for someone to pick up the room service tray
Very new, very well designed and great bed. Only that it was in santa fe, but that's not the hotels fault. Very corporate area, very different from the rest of Df.
It is a very well located Hotel at Reforma Ave in Mexico city. The Hotel staff was very nice and the value for money is excellent.
Excellent service, comfortable room and great facilities (fast internet connection, good travel agency and concierge). The cooling in the room didn't work.
the piano players, the pool, the politeness of the entire staff bed mattress too hard for my comfort
Staying close to Mexican real full of culture, amazing history smelling.
You are near the main interest points. Free parking and WI FI. Good restaurants. Scenic views. Nice Pool. Maybe too high building for some people. Many rooms.
Well they have stolen my Lap Top from my room and the Hotel refuse to take any what so ever resposability for it. They conducted an investigation and said they did not knwo what happened.
Excellent location, right in the middle of Reforma, very good places nearby. Not very well maintained, the showerhead was not working well, and the safety deposit box was out of batteries.
Piano bar was good, swimming pool on roof top, great view from hotel. Location is good, 10 mins from metro, 10 mins walk to Zona Rosa and 20 mins to historic center. Easy to find street and hotel. Beautiful hotel and buffet breakfast. Good value and has tourist center inside hotel. Taxi to/from airport no more than 180-200. Taxis outside expensive. Also a business hotel, and they don't speak English, so you really need to speak a 'leetle' bit of spanish. Far from metro and not much nearby food/drink/club. I took green taxis down the road which were cheap! 30-40 to zona rosa + other areas nearby. Drinks at bar expensive (London prices). Had to phone reception from reception and talk to someone next to me on phone!?!?
Profesional staff, clean room, good services, good location, good value for money
Awesome pool. Good restaurants. Everyone at the counter spoke English. Room was very clean and comfortable. Really great location to everything. Excellent deal!
My family and I were trapped in the elevator at floor 20 and it was shaking. Emergency button did not work. I has to call the front desk from my cell phone. The maintenance personal was very helpful but no one aproched is to apologize. I requested to speak to the manager and just stated that he was aware and offered a free brakefast to compensate the incident. I asked him to make sure they work on this security issue. Needless to say I am not coming back.
it was excellent and would definately recommend evryone to say there. evrything was good.
Hotel is in a great location adjacent to walking trails in park and nearby restaurants, bars and shopping. Hotel is modern, beautifully appointed and very spacious. Rooms are scpacious as well and modernly appointed, very comfortable. Hotel has several axcellent restaurants, shops and services. It is a complete hotel with all the amenities required of the business or leisure t raveller.
exellant service. good location near the park and all the important musiums. very comftuble and big room.excelent business lounge.very good varaety of restorants at the hotel.
It is spacious, with excellent service The plumbing fixtures in the bathroom require maintence.The shower did not provide a good spray, since half the water esaped to the bath filler.
I stay here every time i go to Mex city for Travel. We appreciate the saftey of the hotel
The location was good. The accomodations good, but somewhat dated. The hotel is massive, very large public spaces. A number of the public rooms were too loud to allow conversation.
I have stayed there several times throughout the years and will definitely come back. Magnificent arquitecture of Legorreta
Comfortable bed and the food @ the China grill was excellent. I couldn't check out because the line was too long and I would have missed my plane. I waited in line to check out for 255 minutes and finally had to leave. When I left there were still 7 people in front of me in line!
Very pleasant, homely atmosphere and strategically located 1.Loud music, at the bar near the reception. 2. Difficult, and lack of promt assistance, in accessing into internet service in the hotel rooms.
Outstanding Architecture Excellent staff and service Poor maintenance, specially on rooms / bathrooms Internet service not free anywhere in the hotel and not working properly Poor amenities in the room
the public areas of the hotel The rooms are terribly old and in need of renovation. I will not stay at his hotel until this happens.
I like restaurant and room amenities, great view fo Chapultepec castle, excellent room service.
nice big room, early check in was possible, amazing view at the wellness center, nice view towards the park and the castle not all staff was understanding Englisch, high price at the spa though part of the jacuzzi was not working
I was in a business travel and I need my invoice according with the Mexican tax rules and they didn't give it to me, the argument was because I bought with Kayak
I liked the location, the viewes, friendly and helpful staff. n/a
The restaurant is serving food with very good presentation. Our room was heading towards the backside of the building and having some noises of the AC.
Very friendly staff, excellent quality room, very comfortable bed. Busy road intersection but convenient for park and museums. Much better than staying in the centre of the city lack of outside space or lounge to relax in.
staff, location, comfort
I liked everything. Location, friendly staff, excellent service.
This guest did not leave comments about this hotel.
Location. All of the above. Spa, pool, steam room all great The food. The concierge did not tell us that the actual neighborhood was well within walking distance of a huge shopping and restaurant district. We did find out
The quality of this hotel is excellent in all aspects of service and hospitality. We stayed here 4 nights and they helpedus with everything including reservations of great trips to see the pyramids and other attractions. Best hotel I've stayed at so far. Nothing. Truly a great hotel.
Service and personnel were exceptionally cordial. Location was convenient. Rooms were attractive. Bed and linens were very good. I have a strong negative reaction to being charged approximately $20. perr day for internet.
This guest did not leave comments about this hotel.
The staff was incredibly friendly and bent over backwards to meet our needs.
Location The cost of internet in the room USD $ 20.00 per day.
Location could not be better, in Polanco within walking distance to excellent restaurants and all the museums in Chapultepec. Service was excellent, the staff was friendly and bilingual (English & Spanish). Lobby and pool terrace are nicely decorated. Wi-Fi in the room would cost you extra, $20 per night. There is free WiFi in the lobby.
I thoroughly enjoyed the architectural character of the building and the pool, sauna, steam and jacuzzi amenities made the stay a real delight. When I checked in, the staff seemed completely discombobulated by having prepaid for the room on-line. They detained me at the desk, requiring me to email the confirmation email to two staff members. This was embarrassing in front of my girlfriend.
What I liked best about the hotel was the location. I don't like the fact that internet isn't included and you have to pay USD $20.00 per day to get internet in your room.
This guest did not leave comments about this hotel.
Great location, nice business stay. Upcharge for everything. Works for business, not as ideal for family.
The staff No free wifi
I found the value for this hotel to be amazing. There were several restaurants to choose from in the lobby plus the bar stayed open past 2am. I thought the segregated spa was a bit odd, but my wife and I were able to get an excellent 90-minute couples massage. The hotel is close to the main park where there are plenty of attractions. The staff was always able to accommodate me and they were super friendly. Even though I speak Spanish, I didn't need to as the staff was very fluent in English. I would stay here again. I didn't like that the spa was segregated. I would like to have spent some time in the Jacuzzi with my wife, but that is not the case with the spa facility.
Very nice reception and excellent restaurant Room are very small
The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.
excellent hotel, highly recommendable