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Close to where I needed to be. Room was fine. It advertised as pet friendly but never mentioned the additional $50 non refundable fee. I had no choice but to pay it, but if I had known, I would have stayed at a different hotel such as la Quinta who does not charge extra for pets and is an equally nice hotel.
The bed was comfortable. Hotel rooms could have been cleaner, the bathroom most specifically. Toliet needs to be upgraded. Sink plumbing was not so good. Hotel should provide bar soap not made in China (Chinese cosmetics have less regulation than those in the US and Europe and may contain posion).
that it had available rooms and the location is very convenient, but that is about it! everything was bad in this hotel. It was a true dump and the staff could care less about you. They did not even look up from their cellphone when talking to you. Rooms smell like cigarette, paper thin walls, and expensive! i avoided this chain for 7 years and now I will avoid it for a life time.
the people were friendly the dead bold in the room didn't work. the back entrance was dark and doesn't lock. the back stairway smelled bad and was dirty. the room was musty and the linens smelled unclean. the walls were dirty. the microwave didn't work well and the AC didn't cool well
Roaches baby roaches and rat feces.. never again.. Not one thing. Couldnt sleep.
Very pet friendly
The price and the location!
Leaving for the Hilton across town Woke up with 5 bed bug bites Bed bugs galore Holes in sheets Hair matted in bedding Reeked of weed and cigar Missing HDMI cord (No cable) Poor WiFi
Nothing Everything was HORRIBLE AND DIRTY, if I could have canceled this reservation I would have. Longest night of my life....
The counter clerks were nice and helpful. Trash was littered all over the parking area. The book door entrance had no handle. The lock was broken. Thus, the building was not secure.
The staff was friendly, and quickly checked us in. The bed was comfortable. The room was clean. Walking up the back stairs to the second floor, was daunting. It smelled like they were covering up a mold with a chemical, that failed.
One of the front desk clerks went out if his way to help me find what i was looking for. Thanks to him!
Booked last minute and was pleasantly surprised with the cleanliness & updated decor in our room. Everything worked properly & no disturbances throught the night. Enjoyed out stay here! The halls initially smelled very strongly of cigatettes & was worried our Non-Smoking room would smell the same. It didn't and the hall smell cleared out after a few hours.
Very nice and vlean Temperature in room was too hot. Glass restroom door is not good.
Came with breakfast and the indoor pool Short staffed
Staff was extremely helpful and friendly. Room was pretty, comfortable and very clean. Coffee maker in my room didn't work
Booked this hotel for my boyfriends birthday, very nice for a romantic getaway. The welcome staff was knowledgeable and polite, check in was easy and quick. If im in the area again, I will be sure to book at the Marriot
fee for wireless
Full size kitchen and plenty of room to stretch out. Keycards were inconsistent in opening exterior doors.
The staff was exemplary- could not have been more helpful and friendly. All levels, from housekeeping to the front desk- were truly remarkable. There was nothing that needed to be changed.
Kylie was great to work with and extremely helpful. A definite asset to this property and the company as a whole
Staff very friendly and professional Breakfast great, bed so comfortable
This was by far the nicest Hampton Inn I have ever stayed at. The hotel was very clean and seemed to have some really nice updates I haven't seen at some of the other Hampton Inn's the lobby was super nice with stained concrete floors and beautiful fireplace and very nice breakfast area. The breakfast was excellent. We will be back!
Great , friendly staff . As we were getting out of the elevator struggling with my gar enemy bag and luggage one of the maids saw me and came and helped me . I truly appreciated her gesture . My next trip to Round Rock I will be using the same hotel .
Furniture and finishes were nice. One of the beds in our room was terrible. Completely sunk in. No support.
The room was very clean and smelled great. Bed squeaked a little but overall, comfortable.
We stayed for a quick trip to Austin TX. The room was very clean, the beds comfortable and the staff friendly and very accommodating. Its a good location close to stores and restaurants, and a very short drive to Austin. I definitely will start seeking out Microtels in our travels.
The hotel was clean and comfortable It seems like it's just doing enough in many ways, it's not bad but it doesn't impress either.
Awesome place, clean and very nice staff. Nothing
Proximity to Highway. Breakfast was basic. No pool. No lobby. Room was grimy. Did not appreciated the limitations
damp, poor air circulation, heavy smell of something like lysol see above
Staff was great and lobby was very pleasant. Breakfast was good and had a great variety. We really enjoyed our stay. Carpet in our room was very stained and was frayed at the bathroom door. The door lock had tape residue on it like it had worked on recently but the carpet was really bad!
Everything was nice and new and modern with great finishes! The bed was super comfy, it was very quiet (even with a little league team in the hotel) and was totally worth the money. Mini kitchen was perfect! Wish we could have stayed longer! nothing
I liked how spacious the room was I wished there was a vegetarian option for the breakfast sandwiches
The rooms were very nice and the staff were helpful.
Friendly staff, good location for food and shopping, convenient snack bar, and a filling complementary breakfast. Couch was a little dirty.
Upon arrival, the night desk worker, Diedre, would not open the front door for 5 minutes. It was only after calling her that she came. Then she gave a copious amount of attitude and seemed upset that I had bothered her personal phone call in the back. She was rude throughout the check-in process.
I liked that the rooms were clean, especially the bathroom and the bathtub. There was a small wall on the side separating the bed from the sleeper sofa which was really nice.
It's is a little dated but it was very clean and nice! Great stay. I will be staying there again!
Hotel wasn't spotless but was cleaner than most. Very well kept. Room was comfortable. Staff was very friendly and helpful. Location was convenient for what we had planned to do. The stay was worth the price paid.
The beds were very comfortable and restful!our room was clean and tidy. When I asked the front desk for additional pillows and sheets they provided it with a great attitude! Would have preferred bacon instead of the country sausage provided. Did enjoy the fact that we were all able to have breakfast before leaving for our event.
Water for purchase only downstairs, none in room
If you called the front desk, things got done. Housekeeping was slow to clean room. I put clean room sign on the door at 9:30 am. I returned to my room after 2:00 pm and the room had not been cleaned. Restroom floor was sticky.
Location was great, people were nice. Staff was very helpful and accommodating. Pool was closed on a beautiful weekend, walls are thin, and the doors slam shut. Didn't sleep well.
Cleanliness It was a good stay
Excellent hotel at a terrific price! No. It was a perfect hotel. Wish I could have stayed longer!
very clean and new no - it was amazing
The staff is wonderful and the food is very good! New hotel, very clean!!!
New hotel. Very nice landscaping, nice clean rooms, huge shower! No fridge in room. Would have to pay extra to have one placed in it. You'd figure at a high end hotel like this that that amenity would be in each room.
Excellent beautiful facility
Even with the do not disturb sign on the door in the morning they try to get in to the room,...
New and beautiful. The staff was extremely courteous and helpful. The WiFi was very good. 1. No free breakfast available. 2. Not a 'biggie' but it would have been even nicer if it had an indoor swimming pool. There was only an outdoor pool.
New facility. Staff extremely nice. Good dining options.
Bars Doors were solid new building overall nope
The location was great. When we checked-in, we were asked about what brought us to the area. I responded that I was visiting my children and grandchildren. I asked if it was OK for them to swim in the pool. 'Of course!' was the response!! After pulling glass out of 2 of my grandchildrens feet, I informed the manager of the food/drink area. Her response was 'They shouldn't be barefoot!' Hello?! More than 1/2 the people in the area are barefoot!! They are walking to the pool! Horrible!
This guest did not leave comments about this hotel.
The beautiful artwork by LOCAL artists! The mural behind the front desk is stunning. A gorgeous hotel, nicely done Sheraton! Well curated wine list in restaurant, but would have liked a more pedestrian chardonnay (less expensive but good). All in all, wonderful experience.
The breakfast served daily was very good. The facility was disappointing. There was an unpleasant odor throughout the hotel. The carpet in our room had not been vacuumed. The bed was terribly uncomfortable. We were awakened by people walking on the floor above us a 4AM. The door to our room was not sealed, and light could be seen coming in from the hall. The hotel was very noisy. Our check in was delayed because rooms were not ready, although our 3:00 check in had been confirmed.
The morning breakfast was perfect There is nothing wrong with the stay
clean room, lots of pillows and they were very fluffy! shower head had a good stream and flow. breakfast was hot & yummy! fridge & microwave in the room came in handy. the width of the shower/tub was very narrow. had
Came down from ft.worth to have back surgery, was all nerves, windham was relaxing and comfortable, this lowered my nerves from going ballistic. The staf was very friendly and accomadating. Thanks guys you rock! Nothing all was fantastic.
the location was good. the bar didn't even have nbatv.
Just had back surgery and the bed was perfect. Very helpful staff, a little brain dead, but great people. This is the second time me and my wife stayed here, and will be booking this hotel again for next doctors appointment. Kudos
Staff is very helpful. Expensive for what it is.
Because it was sxsw, hotel prices were ridiculous! I was happy to find a good hotel that wast hundreds of dollars
The front desk staff was very courteous when I had problems and during the check in and out process. The breakfast was very good with a good selection. We had trouble checking in, they couldn't find our reservation. They didn't replace a light bulb when we asked them to, so I removed it and went and got one from the front desk and did it myself. I also asked them to replace the battery in the smoke detector that was beeping one morning and when we returned at about 9 that night it was still not replaced.
I will never book through KAYAK again. I was unable to change the nights of this reservation or make any adjustments to this reservation. I was informed by customer service that the purchase agreement didn't allow for changes, even through my request was still weeks before the reservation (and hours after the purchase). These terms are too inflexible and not in line with those of the hotel industry.
The room was spacious, the bed comfortable. It was quiet. Close proximity to dining and a convenience store. The breakfast was not ready at the scheduled time. It was however, the typical hit breakfast iI was expecting when it was finally ready.
Great beds, room sizes, clean bathrooms, great breakfast, nice staff The heating unit in 302 never regulated. You had to turn the whole unit off or the room would get very hot. The heating unit in 304 would spit out about 2 minutes of hot air then the air would turn cold. It would shut off in its own and the whole night stayed at about 65 degrees, we needed to use extra blankets provided.
Staff were great, breakfast was a great variety, nothing in the room was broken or loose. Nice hotel!! Floors not insulated very well. Had a problem with noise from room above us.
The suite was large, clean. Staff was excellent. The room was hot. Room temp was not easily adjusted to a comfortable temp. Even though we had it on cold withat's the fan on high, it never cooled the room.
The new, modern furniture and decor in the suite as well as the lobby and business center gave the hotel an expensive and romantic feel while still being appropriate for families with children. The pool looked inviting for both adults and kids, and there were multiple comfortable seating areas outside and inside. The food in the lobby bistro was overpriced for the quality and proportions, but there are many excellent restaurants nearby.
The accommodated our needs for traveling with a toddler really well. Provided a pack'n'play upon request. Staff was super helpful.
Room Cleanliness and looks Motel like structure
Love the breakfast and the location was great close to a lot restaurant and shopping. Staff was great None
I booked two nights I left before the first morning! There were BED BUGS! I will never stay at this place again!
Aesia, the person you will see first was so accommodating. She was so nice and sweet. This was my first time ever at a Best Western....and I loved the "real " continental breakfast.... And I didn't see any unexpected guests(water bugs, bed bugs, etc ....) No coupons and kind of a bit pricey
Friendly staff Worn furnishings. Thin walls allowed TV sounds and people talking from next room. Only two small bath towels