Would you like to save as your currency permanently or for this visit only?
Close to where I needed to be. Room was fine. It advertised as pet friendly but never mentioned the additional $50 non refundable fee. I had no choice but to pay it, but if I had known, I would have stayed at a different hotel such as la Quinta who does not charge extra for pets and is an equally nice hotel.
Booked last minute and was pleasantly surprised with the cleanliness & updated decor in our room. Everything worked properly & no disturbances throught the night. Enjoyed out stay here! The halls initially smelled very strongly of cigatettes & was worried our Non-Smoking room would smell the same. It didn't and the hall smell cleared out after a few hours.
The counter clerks were nice and helpful. Trash was littered all over the parking area. The book door entrance had no handle. The lock was broken. Thus, the building was not secure.
The bed was comfortable. Hotel rooms could have been cleaner, the bathroom most specifically. Toliet needs to be upgraded. Sink plumbing was not so good. Hotel should provide bar soap not made in China (Chinese cosmetics have less regulation than those in the US and Europe and may contain posion).
the people were friendly the dead bold in the room didn't work. the back entrance was dark and doesn't lock. the back stairway smelled bad and was dirty. the room was musty and the linens smelled unclean. the walls were dirty. the microwave didn't work well and the AC didn't cool well
The price and the location!
that it had available rooms and the location is very convenient, but that is about it! everything was bad in this hotel. It was a true dump and the staff could care less about you. They did not even look up from their cellphone when talking to you. Rooms smell like cigarette, paper thin walls, and expensive! i avoided this chain for 7 years and now I will avoid it for a life time.
One of the front desk clerks went out if his way to help me find what i was looking for. Thanks to him!
The staff was friendly, and quickly checked us in. The bed was comfortable. The room was clean. Walking up the back stairs to the second floor, was daunting. It smelled like they were covering up a mold with a chemical, that failed.
Roaches baby roaches and rat feces.. never again.. Not one thing. Couldnt sleep.
Leaving for the Hilton across town Woke up with 5 bed bug bites Bed bugs galore Holes in sheets Hair matted in bedding Reeked of weed and cigar Missing HDMI cord (No cable) Poor WiFi
Nothing Everything was HORRIBLE AND DIRTY, if I could have canceled this reservation I would have. Longest night of my life....
Staff was extremely helpful and friendly. Room was pretty, comfortable and very clean. Coffee maker in my room didn't work
Very nice and vlean Temperature in room was too hot. Glass restroom door is not good.
Came with breakfast and the indoor pool Short staffed
fee for wireless
Booked this hotel for my boyfriends birthday, very nice for a romantic getaway. The welcome staff was knowledgeable and polite, check in was easy and quick. If im in the area again, I will be sure to book at the Marriot
Awesome place, clean and very nice staff. Nothing
The hotel was clean and comfortable It seems like it's just doing enough in many ways, it's not bad but it doesn't impress either.
We stayed for a quick trip to Austin TX. The room was very clean, the beds comfortable and the staff friendly and very accommodating. Its a good location close to stores and restaurants, and a very short drive to Austin. I definitely will start seeking out Microtels in our travels.
The room was very clean and smelled great. Bed squeaked a little but overall, comfortable.
Great , friendly staff . As we were getting out of the elevator struggling with my gar enemy bag and luggage one of the maids saw me and came and helped me . I truly appreciated her gesture . My next trip to Round Rock I will be using the same hotel .
This was by far the nicest Hampton Inn I have ever stayed at. The hotel was very clean and seemed to have some really nice updates I haven't seen at some of the other Hampton Inn's the lobby was super nice with stained concrete floors and beautiful fireplace and very nice breakfast area. The breakfast was excellent. We will be back!
Staff very friendly and professional Breakfast great, bed so comfortable
Furniture and finishes were nice. One of the beds in our room was terrible. Completely sunk in. No support.
damp, poor air circulation, heavy smell of something like lysol see above
Staff was great and lobby was very pleasant. Breakfast was good and had a great variety. We really enjoyed our stay. Carpet in our room was very stained and was frayed at the bathroom door. The door lock had tape residue on it like it had worked on recently but the carpet was really bad!
Full size kitchen and plenty of room to stretch out. Keycards were inconsistent in opening exterior doors.
Kylie was great to work with and extremely helpful. A definite asset to this property and the company as a whole
The staff was exemplary- could not have been more helpful and friendly. All levels, from housekeeping to the front desk- were truly remarkable. There was nothing that needed to be changed.
Everything was nice and new and modern with great finishes! The bed was super comfy, it was very quiet (even with a little league team in the hotel) and was totally worth the money. Mini kitchen was perfect! Wish we could have stayed longer! nothing
The rooms were very nice and the staff were helpful.
I liked how spacious the room was I wished there was a vegetarian option for the breakfast sandwiches
The beds were very comfortable and restful!our room was clean and tidy. When I asked the front desk for additional pillows and sheets they provided it with a great attitude! Would have preferred bacon instead of the country sausage provided. Did enjoy the fact that we were all able to have breakfast before leaving for our event.
It's is a little dated but it was very clean and nice! Great stay. I will be staying there again!
Upon arrival, the night desk worker, Diedre, would not open the front door for 5 minutes. It was only after calling her that she came. Then she gave a copious amount of attitude and seemed upset that I had bothered her personal phone call in the back. She was rude throughout the check-in process.
Hotel wasn't spotless but was cleaner than most. Very well kept. Room was comfortable. Staff was very friendly and helpful. Location was convenient for what we had planned to do. The stay was worth the price paid.
Friendly staff, good location for food and shopping, convenient snack bar, and a filling complementary breakfast. Couch was a little dirty.
I liked that the rooms were clean, especially the bathroom and the bathtub. There was a small wall on the side separating the bed from the sleeper sofa which was really nice.
Bath needs overhaul
The hotel needs some serious updating. The room needs new carpeting, new air conditioning unit, and a new bathroom. The toilet was wobbly! The bed was quite comfortable but this could not make up for the overall quality of the room. The breakfast area was nice and clean. The breakfast items were good but not outstanding. The location is great. If the La Quinta chain would update the facility, this hotel would be great.
Hotel is showing its age. Very limited and poor quality breakfast.
Bed was hard, room was old and in poor condition. Painted over mold in bathroom, but still strong odor of mold. Bathroom was not clean. 18 wheeler running outside room all night parked in parking lot. Elavator had terrible odor. Just poor quality overall.
Not much I asked for several simple requests of the hotel - such as a receipt or to move me to another room because the room wasn't great. They helped me with nothing and restated that I booked through a third party site and because of that there was nothing they could do to help me. Guess they don't like guests that book from this site or any other site.
Everything! Can't complain!
Clean, comfortable and quiet room. Good breakfast. Daytime desk clerk was rude. Unhappy with how room was cleaned and restocked
The location I think it is weird that we had to deposit $100 then in the mornig I had to pick up my monie and can you be leave They went to check if I didn't take a f!!!! Pillow I worked at a hotel before And never went and check the room then give them there moni Back and breakfast is bad trash not picked up it smells the spray To mask the Oder but when you walk in its ok but the front desk people are pis off At he whole world and they look at you as if I own own them but I think I will Never go back I will and better yet to pay another $20 more then to go back there We almost go Austin a lot but never say there again yes that's wright
The room was old and smelled moldy. The bed was very uncomfortable. Towel racks were falling off the wall.
Rooms were spacious with good lighting. Beds were comfortable with plenty of pillows. Supplies (coffee, shampoo,etc.) were replenished every day. Television was a bit small for the size of the room and the guide was not clear (KXXXXX was a local station, is this a major network like NBC?)
Location was great, people were nice. Staff was very helpful and accommodating. Pool was closed on a beautiful weekend, walls are thin, and the doors slam shut. Didn't sleep well.
Water for purchase only downstairs, none in room
Cleanliness It was a good stay
Location, cleanliness, price. Seemed to have a problem with hot water!
Friendly staff,very clean,lots of places to eat close by and comfortable rooms. About 10 o'clock the fire alarm went off. They had to evacuate the hotel. Had to stay outside for about 30 minutes. The staff was running around passing out water. Also the next morning as we are trying to pack up and leave the alarm went off again
Even with the do not disturb sign on the door in the morning they try to get in to the room,...
Everything There was some construction going on around the hotel but it was not the fault of the hotel.
The common gathering areas were magnificent. Fire pits outside by the oil, tables with family games, and a lot of places to just relax and enjoy visiting with friends. No free breakfast
This guest did not leave comments about this hotel.
Service was great and the room was exceptional No
The beautiful artwork by LOCAL artists! The mural behind the front desk is stunning. A gorgeous hotel, nicely done Sheraton! Well curated wine list in restaurant, but would have liked a more pedestrian chardonnay (less expensive but good). All in all, wonderful experience.
This guest did not leave comments about this hotel.
Its brand new, opened in July.
The staff are very friendly. The hotel has a cozy and welcoming feel. Smells great! Love the outdoor firepits and front outdoor sitting area. Was so inviting during the holidays with the tree lights. Wish they were up all year! Since you asked- Room service food could be better. Probably won't order it again. We have stayed about five times and four times there were hairs in the bathtub, floor and/or toilet. Bottom bedding is lumpy and loose.
Just had back surgery and the bed was perfect. Very helpful staff, a little brain dead, but great people. This is the second time me and my wife stayed here, and will be booking this hotel again for next doctors appointment. Kudos
Staff is very helpful. Expensive for what it is.
Because it was sxsw, hotel prices were ridiculous! I was happy to find a good hotel that wast hundreds of dollars
clean room, lots of pillows and they were very fluffy! shower head had a good stream and flow. breakfast was hot & yummy! fridge & microwave in the room came in handy. the width of the shower/tub was very narrow. had
The front desk staff was very courteous when I had problems and during the check in and out process. The breakfast was very good with a good selection. We had trouble checking in, they couldn't find our reservation. They didn't replace a light bulb when we asked them to, so I removed it and went and got one from the front desk and did it myself. I also asked them to replace the battery in the smoke detector that was beeping one morning and when we returned at about 9 that night it was still not replaced.
The breakfast served daily was very good. The facility was disappointing. There was an unpleasant odor throughout the hotel. The carpet in our room had not been vacuumed. The bed was terribly uncomfortable. We were awakened by people walking on the floor above us a 4AM. The door to our room was not sealed, and light could be seen coming in from the hall. The hotel was very noisy. Our check in was delayed because rooms were not ready, although our 3:00 check in had been confirmed.
I will never book through KAYAK again. I was unable to change the nights of this reservation or make any adjustments to this reservation. I was informed by customer service that the purchase agreement didn't allow for changes, even through my request was still weeks before the reservation (and hours after the purchase). These terms are too inflexible and not in line with those of the hotel industry.
The morning breakfast was perfect There is nothing wrong with the stay
the location was good. the bar didn't even have nbatv.
Came down from ft.worth to have back surgery, was all nerves, windham was relaxing and comfortable, this lowered my nerves from going ballistic. The staf was very friendly and accomadating. Thanks guys you rock! Nothing all was fantastic.
Staff were great, breakfast was a great variety, nothing in the room was broken or loose. Nice hotel!! Floors not insulated very well. Had a problem with noise from room above us.
The room was spacious, the bed comfortable. It was quiet. Close proximity to dining and a convenience store. The breakfast was not ready at the scheduled time. It was however, the typical hit breakfast iI was expecting when it was finally ready.
Great beds, room sizes, clean bathrooms, great breakfast, nice staff The heating unit in 302 never regulated. You had to turn the whole unit off or the room would get very hot. The heating unit in 304 would spit out about 2 minutes of hot air then the air would turn cold. It would shut off in its own and the whole night stayed at about 65 degrees, we needed to use extra blankets provided.
The accommodated our needs for traveling with a toddler really well. Provided a pack'n'play upon request. Staff was super helpful.
The suite was large, clean. Staff was excellent. The room was hot. Room temp was not easily adjusted to a comfortable temp. Even though we had it on cold withat's the fan on high, it never cooled the room.
The new, modern furniture and decor in the suite as well as the lobby and business center gave the hotel an expensive and romantic feel while still being appropriate for families with children. The pool looked inviting for both adults and kids, and there were multiple comfortable seating areas outside and inside. The food in the lobby bistro was overpriced for the quality and proportions, but there are many excellent restaurants nearby.