Large room, Good value for money. Just what we needed for an overnight stop before catching an early morning ferry. Bathroom needed revamping.
cheep and breakfast was good
Excellent value. Food and accomodation excellent for the rate paid. Very little room in the car park for the amount of guest staying at the hotel.
Run down hotel, poorly maintined Nothing, I will never return!
Value for Money and the food was excellant Outside noise at 3.30am caused by yobba's shouting and swearing
Happy hour was very good and so was the food= the creation of the xmas atmosphere was excellent
The hotel is a little out of date, in need of a refurb..
sea view from balcony, Decent hot water from shower. Nostalgic visit as last time was 32 years ago old fashioned decor/ceilings, was run like a very touristic hotel in spain, without the weather or spanish waiters. Bar area was big but resembled a bingo hall, no atmosphere, felt cold.
Cheap & convenient for the ferry to France following morning.. We were 'upgraded' to a premier room as the first 3 rooms we were sent to already had people in them! Needs updating & a good clean.
restuarant and restaurant staff were ok, close to channel tunnel there was suppose to be a bottle of wine in the room as special offer, I was told it would be there by reception staff but it wasnt, rang reception but they didnt seem interested and never got the wine, also reception very slow with long waits in which time I saw and heard a lot disatisfied customers, poor reception staff and porters seems to the main problem
very run down, very poor quality food. Shabby rooms and decoration
Large, comfortable room and location close to Channel Tunnel The shower didn't work very well (problem with cold water supply?)
Friendliness of the staff. Clean facilities. Slightly shabby exterior. Could do with a clean-up
Hotel design, friendly staff.
The lounge facilities.
It was quiet with no curfew getting in and out,the food was freshly cooked and served seemingly all by one charming young woman. I saw no other staff. My room was clean,but damp marks and peeling plaster in one corner. No bedside light, the exceptionally high ceiling and light made it difficult for me to read after dark.
Great location and very comfortable
Relaxed and friendly
Very friendly staff, nice hotel in good location generally well presented. The heating in the room did not work - had to ask for an electric fire - when taking a shower the water was tepid at best.
Hotel rooms were in excellent condition Breakfast was poor
The room was clean and larger than booked. I was given a family room for same price as single which was great. The staff were friendly and answered questions I had about the area. Decor was a bit dated though mostly in good repair.
Nice but very old hotel in need of restauration. The bathroom
The friendly staff and "old world" victorian setting. N?A
Convenient situation for local amenities Would have liked a hairdryer in room
Our room was very clean and the downstairs bar had a warm and welcoming atmosphere. The en-suite bathroom, although well appointed, the workmanship of the fitters was poor which gave it a rather shabby appearance, The spacious bedroom had minimal heating and the wind through the closed sash windows blew the curtains. I would not want to stay there in cold weather.
The proprietor was kind and helpful.The room was very quiet. The hotel is a bit run down. The coffee was awful.
conveniently situated for attending leas cliff room / hotel in general could do with updating / redecorating
Did'nt stay in it long enough to really enjoy anything. We were out and about exploring Folkestone Breakfast
Only stayed overnight on route to France. But found it ideal for a one night stop.
the efficiency of the staff, and the location Unfortunately the shower head was cracked and there were no shower gels supplied... ( bad planning on my part ) AND those damn SEAGULLS.... ear plugs next time....
Nothing particularly Very tired and jaded - though we got a large room there were many niggly unsatisfactory items - broken shower curtain - unstuck wallpaper - windows that were nailed shut - really the list is endless
Excellent stay! The Relish was wonderful and we will definately be returning next year. Rooms were beautiful, very clean and stylish. Cake and coffee was great too. Only down side was the pillows were too soft!.
The location was perfect for the 40th wedding anniversary party we attended at the Leas Cliff Hall and also to access the beach the following morning for a lovely stroll towards Sandgate and back through the nature park/trail. We will bring our bikes next time as perfect for leisure cycle. Complimentary beverages (alcoholic and non alcoholic) and cakes very nice touch and delicious tasting too! The breakfast was also very good. We stayed in the Cliff top room and had a fabulous view of the white cliffs of Dover, just as it said we would on the website. No bad points to report as our experience was very good.
Very friendly staff. None
The helpfulness and warm welcome, lush comfortable room with fantastic shower.
Very good friendly excellent service really could not fault it. Could do with a lift and parking was a problem
The staff were so friendly and the hotel was spotless. It was like having all the comforts of home with a very high standard of elegance, style and class. I love the idea of the kitchen with fresh drinks and homemade cake that we could use as often as we like and the breakfast was also fantastic. I would definately recommend anyone to stay in this hotel.
Nicely decorated and furnished. Friendly staff. Very clean. The cooked breakfast was lukewarm and we didn't feel that the bacon had been cooked enough.
Hospitality from Chris and Sarah Free drinks, DVDs, wireless, etc. Breakfast was very good Parking was a bit tricky but the hotel has 2 private parking places down the road.
The room was beautifully decorated, excellent facilities throughout the hotel including a coffee machine downstairs where you could help yourself anytime.
Very clean, fresh, well presented. Spotless !. breakfast very good - First class overall ! Top floor room with cases -a little difficult but not a critisisum
Owner was extremely welcoming and courteous - nothing was too much trouble. The room was quite small but this was fairly reflected in the price and as such was good value for money. It was clean and had all the facilties.
Clean and comfortable, very friendly hostess. The toast had mould on the crust-very unexpected. The car had to be parked on the road and this is not indicated in the details of the hotel. Very tight parking on a busy road.
Pleasant management The en-suite was a bit small and cupboard like. Ok for 1 night but would not recommend for a long stay.
The owner was very helpful and accomodating organising our breakfast the night before as we had to leave the hotel at 6am the next morning for the channel tunnel crossing.
we had a wedding to go to and the lady who run the BB lets us in early so we could get change after a long joruney, she was very kind , would go back.
Spotlessly clean room and en suite shower room.
the room and hotel was very clean. The ensuite was very small and my partner had problems using it as he is 6ft 6" tall, I also had problems and I am only 5ft 6". The lack of parking we didnt know until we go there that we could have reserved a space. I also didnt like the £1 charge for paying by debit card.
Easy to find, Proprietor very helpful
Had to leave early morning and they gave us breakfast in a cooler box - very nice idea. Needed to rush out and with the confusion I forgot my ring - owner went out of his way and posted it - much appreciated !
breakfast the bed was very uncomfortable, shower was shabby and took 10 min for hot water to come through. TV was was very poor. Poor curtains and nets.
Leaving Total lack of cleanliness. The shower hadn´t been cleaned in months.
The location of the hotel is excellent for the event at the Leas Cliffe Hall which we were attending. Breakfast was good, and the hotel staff very courteous and kind. The shower and bathroom facilities were a bit modest, and there was no provision to be near a mirror if one wanted to use a hair dryer.
Clean helpfull staff good sea view very quite hotel Curtains and bed spread a little old flush toilet not quite good windows not very clean
very good breakfast......quick check in and out.....good position on sea front clifftop no shower or similar attachment in bathroom....no remote for tv.....noisy seagulls but could not close the window...had to park car about 400 yards away.....small rooftop room but probably due to availability and late booking
flexibility. They accommodated my need for an early breakfast on departure day Clean, tidy, easy reach of rest of Folkestone. everything was absolutely fine and good value for money
It was for only one night The lift kept breaking down and I was on the fourth floor
location and accessability to town yes the washing facilities were in the bedroom
Convenient to central Folkestone Rooms shabby and in poor decorative condition. Wash and shower facilities archaic. No car parking available. Screaming seagulls all night!
friendly host,convenient location but only one night stay to form opinion
very clean and comforable,freindly and helpful staff,very close to town centre and railway station
Clean. Quiet. Efficient. Good choice of breakfast. Parking adequate but not totally convenient
Peaceful and adequate for an overnight on way to continent.
I found the location ideal for my visit and the hotel and room were extremely clean and the staff very helpful. The ability to have an early breakfast, 7am, enabled me to reach the cruise terminal easily by 8am. i would use the hotel again.
Very helpful staff, tasty breakfast
Friendly welcome and good value. Near to Channel Tunnel. Location near restaurants. Parking a bit of a gamble but OK off-season.. The sausages and the coffee! But for £3 breakfast it was excellent value. No complaints.
Very friendly and clean. Brilliant full English breakfast. Comfortable room, even for 2 adults and 1 child. No.
Although I arrived late and left early I was treated well. Would recommend for a budget break.
The hotel was comfortable and clean and the staff were very friendly and helpful....
Room was very clean, Bed very comfortable and shower works well. Heating not on in room when we arrived - room was quite cold and took a while to warm up.
We only stayed for one night - but the staff were very helpful and friendly Only thing I would say is that our bed was not very comfortable - as we rolled into the bed, so we didn't have a great night's sleep.
Handy for purpose of visit
Friendly efficient staff, freshly cooked food. Wi Fi did not reach the upper floors, no lift
Friendly service. Excellent breakfast. Offroad parking, good location No ensuite facility
Clean and Friendly
Hosts made us very welcome including the dog. Clean and comfortable. Excellent breakfast. Shower difficult to regulate. Needed andother chair in the room.
friendly staff, good breakfast, free wifi Top floor room with an electric heater which took a while to make the room comfortable, cold bathroom, no chair in room. Musty smell in hallways (no smell in room, though)
Convenient location for Channel Tunnel A bit grubby and lacking in some facilities
Nothing Smell in room, carpet in toilet was stained and had living things on it lift it and tiles the floor will make a better night stay.
Staff member stayed open to allow me to register despite arriving very late. This Hotel is in very poor decorative order with poor ventilation and the TV did not even work.
very close to the concert venue we were attending, Lea Cliff hall could do with a splash of paint
that it was cheap and near the beach! It was cheap and cheerful and in need of a re-vamp, the shower was a plastic tube connected to the taps with no shower curtain! bit of a disaster. But the linen was clean and it served the purpose of a cheap place to stay for the night.
Comfort and service
The hotel is a old style , but very friendly ( for people and pets), very clean and you can find everything what you need for staing over night or a few nights. Very good price.
Staff were very friendly. Rooms were old and tired.
Personal attention. Also the breakfast was OK.
The hotel is good value if you can get a deal, like we did. The staff were helpful and the room although compact, was nice and clean.
Excellent friendly staff & service,especially the young lady on the bar down stairs on the night of the 16th sept an asset to the hotel. None
Our room was really lovely. And all the staff were so helpful with our baby, going out of their way to make her happy! Our room was opposite one of the function suites, and on our first night there was a function on. It was very loud and carried on til quite late, and the noise kept waking the baby up.
Very good service & accommodation. Clean & reassuring. None
Easy access good location choice of restaurant bar meals and as a motorcyle traveller in room hairdryer was good. Limited parking
Convenient location Restaurant food quality poor
Limited facilities and felt a little bit unclean
Comfortable stay, rooms clean and tidy Restaurant food not the best, steak tough. Very dark in restaurant.
I particularly liked the 'traditional' feel of the Hotel which was welcoming, very well maintained and extremely spacious. It has a certain 'charm' that one doesn't feel very often - and I stay in various Hotels on a weekly basis.
The room was a great size We called to confirm our reservation and the morning staff changed it to next day arrival. So on arrival it took an extra 15 min to get us sorted out. This was after a 3 hour drive and 8pm at night. Then after they sorted out a room demanded payment before we got the keys.
The room wih the beautiful view overlooking the sea & beyond the coastal part of France! The landlady was very friendly & made us feel like home! An ideal country side hotel to stay & relax!
The views and warm welcome
The friendliness and home from home atmosphere of the landlady. The cleanliness and views were excellent as was the breakfast.
Very comfortable room, marvellous breakfast, highly recommended.
Comfort, quietness, hospitality, lovely home and room The shower had low pressure
It was a tranquil and comfortable stay, with a very nice host and a perfect room :-) -
close to euro tunnel
Great location, the area surrounding the house is beautiful! Henrica, the owner, is very kind and she makes a very good breakfast. Clean and comfortable...rate 10!
A warm welcome from guesthouse owner Mrs McDuff. Accommodation is comfortable and homely. Good breakfast. Guesthouse is ideally situated less than a ten minutes drive from the Eurotunnel terminal. Makes for a perfect stop over to break up a journey to the continent.
The garden, the friendly owner and the beautiful countryside and walks. The heating was turned off during a cold snap.
The cleanliness All the stairs
The price was very reasonable. Good location 10 mins from train station. Handy for ferry. The paint was peeling from one wall and bed linen could do with renewing.
We arrived via the Eurotunnel, and it's fairly close to the tunnel port and very close to the sea. Excellent location! The staff was very friendly, and the room was clean as it should be. Checking in via the bar of the club is sub-optimal ;-)
staff were extremely helpful
Very comfortable, excellent location. Lovely breakfast.
did not like much about this hotel apart from the size of the room and the location. the room smelt musty and was uncomfortably warm I opened the window but the the gulls and the pidgeons keep me awake all night. The ensuit was old fashioned and need updating. The loo seat was delaminating and needed replacing. Breafast did not sound very inviting so did not even stay for it.
The staff were very nice. although attached to a bar during the world cup very little noise was heard in the rooms. The first room we were given had no drawer or wardrobe space and we were for a week. Changed rooms to a much bigger room but it did not appear to be cleaned and the bed cover had a large stain on it. We were there with a friend and he was put on the third floor and we were put on the second floor when we were the only guests and the ground and first floor rooms were empty. We are pensioners and had 42 stairs to climb to get to our room. Also no mirror near the hair dryer.
Location. It was close to restaurants and the channel tunnel was only 10 mins away
nice people and very good thai restaurant.breakfast was also excellent
Close to town center. Very good view over the Channel. Nice size of room. Easy to find. The breakfast was not very exciting - not what we expect from a continental breakfast. It was very simple, but what we got was ok. Parking was a bit difficult and worst case you need to park in a "park and display" area.
Enjoyable weekend stay with minimum of fuss. Staff were pleasant and helpful. Location ideal. Will come again !
Very good position, rooms very comfortable and the staff friendly.. The bar prices were very good for a hotel!
View of the sea! Lack of parking.
very near to Leas Cliff Halls which was the purpose of our stay, nice staff and the best breakfast we have had in folkestone! very dated, however this seems to sum up the majority of hotels in Folkestone and a very uncomfortable bed. Asked what time the bar shut and was advised to go over to the Portland!
As we only stayed for one night it would be difficult, but overall I found the staff friendly and efficient and had a hassle free stay. Just two things, we found the rooms to be too hot and it was a shame that we could only order drinks from the mini bar instead of the main bar after midnight.
Very efficient staff,clean and comfortable
The hotel is quaint, off the international tourist track but still well located. The mattress was very soft; a bit too soft for any person with back issues.
Everything about this hotel was excellent. We wanted a relaxing stay doing a bit of touring. Used the bus services -excellent. Just what we wanted.
No car park. Very difficult to find anywhere to park close to Hotel. Will not use again because of this. It is a pity as hotel is good, service and food good.
The View from our room was excellent. It was clean. It did not provide breakfast as part of the cost. The decor was dated and uncoordinated in the rooms. Although the rooms were clean there were signs of wear and tear. There was no night bar and everything appeared to be extra to the price. We did not feel as if we had got a good deal. Although the staff were pleasant
We found our stay very relaxing and comfortable. Your staff where all very accommodating and we shall visit again soon. Thank you. L&R Having to leave to go back to work!
The service in general was good and the staff were extremely helpful. Swimming pool is great fun for children. I love having tea and coffee in the hotel room. Lovely sea view. They forgot to provide us with the extra bed and our reminder did not seem to work, so as we were too tired to persit we ended up sleeping altogether in the same bed! A bit of a squeeze and the bed wobbled. The hotel rooms do not appear to have been refurbished in years. It is like going back in time. Could not open the windows.
Excellent breakfast, very friendly staff.
The friendly staff and the huge choice at breakfast.
Food, grounds, locallity, lovely room but tired decor
The fantastic pool
Great size room with fabulous sea view. Very helpful and friendly staff who went out of their way to find us another equally good room when we decided to stay another night (newlywed couple had booked our room for their 1st night of honeymoon) and then to top it off - seeing a dolphin swimming close to to the beach Bed was a bit too hard
The breakfast confusion with credit card when left
The restaurant meal was excellent and the Manager of the Restaurant was very professional and looked after us. Our first room number 218 was very disappointing - However, we complained and was moved to room 217 which was so much nicer and from then one we were very happy with our accommodation.
Excellent and enthusiastic attentive staff Food pretty good The bar is drab and lacks atmosphere. The room had an extra charge for the sea view but it was difficult to see the sea because of the scaffolding!!! The room rate should have been reduced to basic.
hotel staff was very nice and helpfull
The staff were very friendly and helpful, breakfast was really good and good value.Bedding and towels vert clean. The decor was dated. Rooms could do with updating.
near channel tunnel for onward journey.Clean bedding. Way too pricey for accomodation level......more like a b&b.Very basic decor and furniture which added to the cheap feel.We went on to stay in a hotel in Dusseldorf for more or less the same price per night,and there really was no comparison.
Great position on the sea front If I am being honest the decor and furnishings let the hotel down. Very old, a smell of damp in the corridors and the bedroom furniture and fittings in need of replacement.
Room clean, staff fairly friendly, close to sea and handy for the town Small shower room, lack of bath, poor dining room, bland decor in dining room, lay out of tables, chairs,etc gave the dining aera a feel of a school dining hall of the 1940's, plus it being below street level also gave it a drab atmosphere with very little natural light. Staff would also look better in some sort of uniform/suits, than the casual clothes they wore
Very well positioned as we attended a wedding reception at the Channel Suite. Breakfast was awful. Hotel in need of some refurbishment. Noisy room, can hear people's conversation in other rooms.
convient to the venue we were visiting decor very tired as is the furniture, drunk staff friends at the bar
Staff were helpful Food was not great and the dining room needed major refurbishment
Cheap, free parking nearby, clean and handy to the Eurotunnel and Dover ferry port The windows were a little drafty but the heating was very good.
Pleasant staff no, however, bed ws abit hard.
it was just a very good value hotel and we both like it
None Old small TVs in rooms. Keys to parents room fitted lock in childrens room and visa versa Heating system not working. Luke warm water for washing.
Breakfast was delicious! The room was on the 2nd floor but there is no lift. The hotel is a good 15 minutes walk from the shops but I they did not offer a morning newspaper which I would have happily paid for. Within 15 minutes of checking into my room and unpacking, I was asked to change my room because there was apparently a leak from my room into the floor below. The new room was much bigger but the furniture and decor was very tired,the bath was chipped and several wall tiles were cracked. That evening there was a bad storm. When I went to turn off the TV, I felt water dripping down on my head! In the morning, the water was not very hot but when I telephoned down to reception, they were not particulary concerned about either that or the leak.
Fairly good value, comfy bed, good breakfast Room not that clean, 1st morning had a cold shower, second morning had a scalding shower, found that the cold tap did nothing,
The friendliness of the staff. The cleanliness of the room, dust was gathering on the lamps. And the car park to the rear needs some attention, it didn't felt secure to leave my car there!
Quit Hotel Restaurant/bar was closed at 22:00, however these facilities were the reason I booked there.
The bed was comfortable, the room big. Staff were surly, not very welcoming. We were not told to help ourselves to fruit juice/cereals at breakfast, just asked what we wanted. Halfway through eating breakfast fruit juices were whisked away, the waitress did not smile once! Coffee was so strong it was undrinkable, I asked for some hot water (to make the coffee weaker) and was brought some in a glass! The hotel looked very 'tired'.
Large room, comfortable bed
Very economical Wake up service - one hour early!
the beds and lining was clean the hotel needs up dateing .There were electric sockets hanging of the walls.Breakfast was poor and a damp smell in hotel
Welcoming atmosphere - spacious clean and tidy room - good eating facilities - helpful reception None!
Easy to find in good location close to Channel Tunnel. Apart from attached Pub there were no other bars or restaurants close by.
My stay was comfortable, the food was good & the staff were polite & professional.
Receptionist was very helpful, the hotel was clean & fresh feeling Restaurant closed at 8pm (I know it was boxing day but booked the hotel as it had a restaurant) and didn't know until arrived
Friendly staff, good location for requirements. Don't like the key system for doors. Needs modernisation I think.
Convenient access to the Channel Tunnel for travel.
overall we found the hotel very good, we will stay with you again.the location was good for us.
Overall facilties are very good. Friendly efficient check in, an attractive hospitable bar and a very cost effective restaurant with a good range of choices giving excellent value. Best of all, cheerful, helpful staff. None that I noticed.
Having resturant on site, good access to channel tunnel, staff made a good recommendation as to park nearby
Brand new hotel. Excellent impression. Very helpful staff. Shower would not heat up.
Comfortable, spacious room, helpful staff, very convenient for Eurotunnel, Cooked breakfast, very good value. No dislikes
Conveinient and for a budget stay very comfortable and clean.
Clean, quiet and convenient. We had booked a twin room, but were given a double - and were too tired and already dressed for bed to call and complain by the time we realized the mistake. Your "double" beds are really far too small and bouncy for two people to sleep comfortably (with only only cover to boot). Your clerk should have been more alert.
Good location near the channel tunnel. Modern and comfortable hotel and a good self serve breakfast. Could not get the room warm enough at night time (very cold temperatures outside) and no hot water for a shower in the morning - just not good enough for a modern hotel. Also we had a dog and the charge of £15 I thought was very high.
Very good hotel, value for money excellent
The hotel was brand new & not busy. Very clean, nice decor. The evening meal was so bad that the hotel did not charge us. The four of us (we were with sister & brother in law) ordered soup which was cold so had to go back & steak that was so rare & gristly, running with blood. We are not normally complainers but waiter was embarrassed & manager apologised in the morning. We also spotted chef smoking outside kitchen doors from the car park in the morning as we were leaving which didn't look good.
The hotel was clean and the staff very helpful. The room was bright and modern. Food on offer was limited and expensive. Water leak from toilet should have been spotted by staff and fixed before our arrival.
Comfortable bed. The food was very poor, shower blocked, toilet seat loose, no gritting on road/carpark. hotel has no atmosphere.one night was more than enough.
The room was very clean and comfortable. The beds were also not too soft and not too hard. When I made the reservation over the phone I asked the girl to book an early morning call for 3am. When we arrived the lady on the desk didnt know anything about it so she said she would sort the early morning call.. We did not get the early morning call and I woke at 3.55am. We had to be at the eurotunnel for 4.30am...we had no time to shower and had to try and rush our 6 year old. The girl at the desk said she had it down for 4am (she did ring at that time) But the man on the desk did apologise as we were rushing to check out and said they had FORGOT....It was lucky that I did wake.
First class service, very friendly staff. Interesting choice of food from their Kurka menu offering good value.
Central location. Car park. Excellent & friendly staff and a good resturaunt with a wide menu. Noisy seagulls
The buttons for the hot water and power shower are above the bathroom door. press before using the shower - no-one tells you. Also, the breakfast cost the same no matter what you get so you might as well get the full english so you.......actually go somewhere else for breakfast.
Nothing Room was cold and gloomy. Shower was nothing more than a trickle. No breakfast before 8am.