Extended Stay America Indianapolis - Castleton

location was ok when i booked this hotel, i thought it was for two double rooms with two beds in each room. What I got was one double room and one single room. I had to share a bed with my 18 year old son - not cool. I will NEVER again book anything with this hotel.

Front desk help All the extended stays smell

The stove and refrigerator Yes. I kept getting but I believe they may have bed bugs or fleas

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The location was good. That's all. The TV didn't work and he kitchen and bath were not equipped AT ALL! Only one towel! Nothing in the kitchen. I've stayed at Extended Stay locationa MANY times because they are like tiny apartments with dishes and cooking utensils, etc. This place was BAD!

Fair price for what you get Stairways smelled horrible like urine. One of my blankets had a cigarette burn hole in it. It was loud outside as people were fighting in the parking lot. And people were extremely loud in the hotel as well.

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The location was decent. The recliner was nice to have in the room. The breakfast was seriously lacking. There was little to nothing available. The room did not even have a coffee machine. The bed was hard as a rock. Almost had to sleep on the recliner.

Location No automatic doors. No business center. Breakfast was a joke

location no shampoo or conditioner (we asked and were told they had none), trash from pruir stay was still in the room, would not give us an extra towel, the free breakfast was oatmeal only

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They only book you in a room with 1 bed. I was first told when I called that they didn't have rooms with 2 beds. When I called back and spoke to.another employee, they explained they only had a few rooms with 2 beds and they were sold out. Beds were bad!!

Convenience Cooking odors from extended stay kitchens and Walls were somewhat thin allowing transfer of conversation from the adjoining room.

Inside the room was clean and quality. It was the only positive. The staff copied my card/license. Very unprofessional. When I asked in the morning if it had been shredded, the new staff said she couldn't find it. The elevation and Hallway stunk badly. The breakfast consisted of smashed muffin and awful coffee.

Nice hotel staff. Beds were horrible!!

Right in the middle of a great area to be Room wasn't fully stocked with kitchen items and they didn't have enough in the hotel

Nothing Hard to find behind a furniture store, was remodeling, staff was not very friendly, ran out of coffee packets

Staff were nice and tried to be helpful. I was surprised that it was listed as 7/10 in customer satisfaction. It is not a 2.5 star hotel. At the most should be 2 star. Hotel was clean and everything worked but the lobby smelled of stale smoke and the quality wasn't there. Not a good breakfast.

Not much It took forever for someone to come to the desk to assist us, it was late at night but they had no bell or way to contact the workers. When we got into our bed my husband went to get under the blankets HUGE WET SPOT on the sheets were dirty & not changed!

The location The room smelled like cigarettes. Lack of room service. Had to go to front desk to get towels etc.

Full kitchen and safe easy location Room had cobwebs, and thin walls--easily heard my neighbors above and next to me.

Hotel was clean, no real extras, we got what we paid for. The staff was awful! Check in was a nightmare!! Had I had any power left on my phone I would have booked another hotel elsewhere!

Unfortunately, aside from the morning coffee in the lobby, nothing. The rooms were outdated and overall dirty. The hotel is very deceiving from the outside. I was not expecting overused sheets, stained carpet, rusty showers, damaged fridge. Overall bad experience. Hotel needs a lot of maintenance and upgrading.

Nothing It was apparent that this was an attempt to give a low quality hotel a facelift that failed miserably...

None The room was dirty and the bed was so small and smelly. The front desk clerk was unfriendly

not much! It was loud--tucked away far off our route. No ice in the whole place--just empty ice trays in the fridge. Poor grab and go breakfast of packaged bits nd delicious apples-ptooie. And a picnic table under out window where construction worked drank

Room smelled like smoke.

Price Staff was rude...based on this alone I will never stay at another Extended Stay America...I will pay more to stay at a property where staff is a whole lot nicer.

It was close to all stores and highways The carpet smell like beer. The towels and wash rags were dingy. The pillows were EXTREMELY flat and the sheets were hard.

This was a horrible hotel - would not stay here again even if you paid me! Rooms, interior and exterior hotel was gross. There was no dish washing liquid for washing the dishes you used in the room. This area has too many hotels for this one to stay in business if they don't make some serious changes!

Very basic accomodation, no frills, spartan furnishings, old style TV with limited channel availability.

I stayed here over Labor day weekend... I really wish I had not. II was NOT impressed with the hotel. I asked for a non smoking room and when I got there to check in I was given a handicapped room with a wheelchair accessible shower. I have to say - that room was nice. It was clean smell smoke free. When I went back to the desk to tell him I was uncomfortable using this room because someone who NEEDS it might come in later he said you were booked up but he had a cancellation earlier in the day so he could move us there. This room was also 'supposed' to be smoke free - it must have been the old smoking section because the room recked of cigarettes. The floor in the bathroom had not be sweep. I can tell you this for a fact because the toilet paper roll kept falling off and every time I picked up the roll it had HAIR on it.