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Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
the spa was v. good. signs to elevator and spa were confusing
The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
the spa the price
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
the kindness of the all staff and the bar's staff were very kindness
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
Very helpful staff
If you need to rent a fan, the hotel charges CHF5 a night! It's outrageous. Other hotels supply fans free of charghe.
Swimming Pool Location - no buses nearby Breakfast - insufficient fruit , poor coffee Superior room had no air con
The staff of the hotel are really amazing and helpful. The Quality of the Hotel is Poor.the furniture is very old.I have been to many hotels all around the world but it is my first time to stay in a room with two bath rooms. for reference, I stayed in room # 10
They helped us find things to do and places to eat. The room was big, nice and clean. The staff was very helpful and easy going. The pool is a good addition. The television in the room was from the 80's with a nice flat screen costing 200$ it wouldn't be too much to put one in. They charge for internet.
Very nice hotel. Rooms were very nice and clean. Staff was very friendly , helpful and the breakfast was excellent. Great resturant with good food and friendly staff
The location was great, everything we needed was nearby or a short walk away. The view our room was amazing.
Very helpfull staff, clean rooms, nice garden, quiet area. Some rooms have an 'old' look.
hotel staff very friendly and helpful. food quality excellent internet signal was not strong enough for you to work from your room and forced you to work in the hotel lobby.
Children crying could have been stoped by the staff
Its good and worth the money Timings of reception must be made convenient for long distance travellers.
good location and nice view the price to expinsive
Everything. Good swiss beer. Great Breakfast, Very helpful staff. All was very good
Rooms were great, plenty of nice touches to make the stay comfortable. Parking is very convenient, 10 CH per night, and entry to hotel is nice. Quiet part of town - short walk to more populated area. Wifi in our room (triple on the first floor) was HORRIBLE. Had to use our (roaming) data. But, worked great in the lobby, so I am sure not all rooms are affected.
We had a room with a view of both the river and the mountains. Very nice. Also, the staff was excellent, especially Erich at the front desk.
The staff and the views were both excellent. We were very impressed with both, plus the location. No issues
The staff was very helpful and the beds were spacious. We stayed in a twin/double room with the beds put together and it was more than enough room for two adults and a six and two yr old. The floors are very creeky.
the veiw of the mountains was great,room was nice enought room for 2 breakfast was very good!!!!! very helpful staff recommend a very good italian restaurant one of the best we had in all of our time in europe!! the elevator smelled very bad like sour milk wooded floors very creaky when walking still very nice
Staff friendly and helpful No bar and restaurant and bar facilities
the helpfulness and friendiness of the staff
Comfort of the room, staff, free internet
The staff is very friendly and cooperative I recommend if possible MiniBar and more TV English channels
Excellent location close to the Interlaken west station. Good comfortable rooms. Clean hotel with a good restaurant. No free internet facility.
Very clean hotel and great location from train station. Food was excellent and hotel personnel very attentive Not really
clean, quiet, convenient, nice service
yes internet is not free
Nice hotel staff and free internet. Location is good and also very good breakfast. Nothing
The location is excellent 2 minutes walk from west train station. Hotel Staff are very friendly and helpful. Room size was ok and it was clean with good furniture. The room did not have a mini bar
The location. Yes, it was to hot though the website said it's air conditioned hotel.
The location, very near to the rail station, was ideal. The accommodation was extremely comfortable and we were made very welcome.
Third stay at this hotel and it has been a pleasure every time!
Very friendly staff. The double room was big though the single room was small. Very clean, easy acess to the Interlaken West station. Nice locality. Very good breakfast. A good value for money.
The view from our window, the size of the room and the comfort of the bed. Excellent breakfast, as well.
The Room was excellent with a good vriew, the restaurant, the atmosphere everything was really very very good. The lift. it was too small, but then its ok, manageable
My family and I enjoyed the Beausite. Michele, the front desk receptionist, was fabulous and helped us with all our problems. The dining room was beautiful and the entire place was charming with the Swiss painted art incorporated throughout. I think they need to update the bathrooms and bedrooms a bit. They were a bit outdated. Everything was very clean, just a bit outdated; however that being said, everything was still very charming.
the location we got a shockingly small room for the price we paid
Andy, the manager was quite helpful in every way. The other staff was curteous as well. The location of the hotel is in a nice area and the breakfast was tasty. no
Friendly staff, good breakfast, good value Nothing worth mentioning -
The morning we left. The manager never welcomed his guests. He only talked with his friends.The room was cold. Carpet smelled of mold and others. Short of staff.
the cosyness of a friendly samoll hotel lack of room safe
Good ambience Quite Distance from the Train station
room view bed
very nice pleasant hotel, beautiful views, good breakfast,great staff at the front desk,very helpfull, would recomend no
The rooms were both very good with panoramic mountain view !! The breakfast was very good with a wide variety of foods and drinks for the price.
Terrific views. Lift corridors are dark. Corridor lights do not come on automatically. Bed mattress is way too soft. Interior decor of guest room appears drab and tired. On entering the room, I noticed the carpets outside the bathroom had significant water stains: I suspect that this is due to the inability of poorly fitted shower curtains to prevent water seeping onto the bathroom floor which is level with the bedroom. A water barrier along the threshold of the bathroom door should solve the problem,
Staff were friendly. Reception/Bar area very bland and empty.
It had a great view of the mountains It was an ugly building, poorly kept up and rooms were poorly cleaned. Was very expensive for what you got. The top dining area sounded great, but was dated and smelled like old cheese. Interlaken was beautiful & was the one redeeming factor about this place.
the location of the hotel in centre of Interlaken with the view of the Jungfrau. It was very expensive, plus parking at CHF14 per night was excessive. Breakfasts expensive and only so so.
-centrally located. We walked in from West train station and walked out from east -room was quiet -breakfast was outragously expensive
the beautiful setting and view also heated pool and nice breakfast layout no
There is nothing to like . As the hotel declare itself 4 star . But there is no tea/coffee maker , no room service , no air conditions , bathroom are very small , poor carpet . I have a bad experience for staying in this hotel .
hmmmmmmmmmm./.. need to think hotel staff entering our room without knocking the door with master key in the night at 10pm ( don't know for what reason)
Location is not too far from the train station. Only 5-10 mins walk. The price is relatively high for a 3 stars hotel comparing to a 4 stars in Lausanne.
nice breakfast room, location...need taxi from train with luggage, all uphill, easy walk to train, all downhill. Desk lady (owner, I think) was not friendly even unattentive. When we arrived (during check in time, which was limited) she wasn't around so we rang the bell on the desk and waited 10 minutes. Noticed she did the same thing in the morning when someone was trying to check out (again during the limited check out time).
The staff was very friendly. The restaurant is excellent. The breakfast is pretty simple. It is nearly impossible to find the location.
hotel staff attitude problem. they insist their own style, not accepting customer opinion.
Nice family that runs the hotel. Centrally located in Interlaken. Good breakfast. Nice rooms. We stayed at this hotel 3 times within the last 6 years. Room telephone and also pay phone in the lobby use pulse dial technology and therefore cannot be used to make calls that require touch tone (DTMF technology) keypad input.
It was very nice to stay there. Room was clean and service was very good. I enjoyed breakfast very much.
very friendly staff provides very useful information around the Interlaken area. this hotel is highly recommended
Perfect room service. Nice rooms.
extremely friendly staff, they go further than 'just service' ...
Location Unable to use the resteraunt due to influx of non residents.early morning calls at 6.00am when not requested.Very noisy residence especially very early in the morning.Would never use this facility again.
I stayed last year at Best Western Interlaken with my family. I returned this year for an extended stay at Interlaken. The hotel stay was excellent. The reception staff were all knowledgeable and very helpful. The proximity to Interlaken West station was another big plus.
Bernerhof hotel was a 3 minute walk from Interlaken West, which was incredibly convenient. The hotel also provided a transportation pass that got you free rides on any city buses, or between Interlaken West and Ost. My friend and I came to Interlaken without much of an idea of what to do, but the hotel staff had great suggestions on great activities in the area (we ended up taking a day trip up to the top of Schilthorn Mountain.) We were also in Interlaken for New Years Eve and the hotel gave us a complimentary bottle of champagne, which was just a great gesture. Staff + location make this hotel worth considering. Unfortunately, the hotel was pretty old and outdated. The hallways and bedroom had this very stale smell to it. Almost felt too gross to walk around the carpeted room barefoot. Plus, it's a pretty high price for a very old feeling hotel. But that's Switzerland for you! In the end, we didn't spend much time in the hotel, it was just a good central location for getting to the surrounding areas.
The receptionists were all very kind. convenient location for taking trips, access to all the restaurants, McDonalds, and the bus station + tourist information, unfortunately, the same cannot be said for scenic beauty- that is possible if you take a walk. We stayed at the quad room, so it was very small for us. and the breakfast, was more cold stuff than warm food (sausages only), it's understandable, there was only 1 woman who was refilling, clearing the dishes, and getting new dishes. And though, its a convinent location, its also a very noisy place.
The hotel was warm, comfortable, well decorated and well furnished. The staff were friendly and very helpful. We have no complaints.
Very convenient if arriving by train as we were, just opposite Interlaken West station. Good comfortable hotel, centrally located. The hotel gave us voucher for free travel on public transport in the Interlaken area. The view from our balcony was incredible. Beware those with young children, the balcony wall is quite low.
Fair value for the area. Staff was pleasant and very helpful. Great location if you are arriving by train. Very small shower.
Excellent location allowing good connections by train and bus. Friendly and helpful staff. Great experience.
good breakfast, friendly staff,
Location was excellent, very close to Interlaken West station. Room had a balcony with views of the mountains. Staff were friendly and it was great value for money
room size and bed size no inhouse restaurant to serve in the room
The location of this hotel was great. It was less than a 5 min. walk from the Interlaken West train station. The staff was very friendly and helpful. The room was large enough for four of us to move around and not be crowded. The room was very clean. The breakfast was very good with a lot of selections. We enjoyed our stay here. The pillows were not comfortable at all. The bathroom was very small.
Friendly and effective service and adequate parking. Lack of wireless internet in rooms, but this is about to change now that permission to install has been obtained from the local community.
Very well situated for exploring region by train. The staff were extremely helpful. I was not allowed to smoke on room balcony. still cannot understand this.
good breadfast, nice staff, near by the train station and supermarket!
Hotel staff very friendly and extremely helpful.
I Liked hotel Rossli because it is family run,quiet and centrally located, 5 minutes walk from Interlaken West station. What’s special about this hotel is the warm and welcoming service provided by Jean Louis and his son Christopher. They are extremely knowledgeable, friendly and helpful and will provide you with itineraries for local excursions, information leaflets and tickets. Rooms at the Rossli are simply furnished, very clean and comfortable with excellent views of the Jungfrau. Breakfast time is an entertainment, with Jean Louis providing multilingual humour and endless supplies of tea, coffee or chocolate. The breakfast buffet is varied and plentiful and they also offer free afternoon tea/coffee, free wi-fi and free parking.
Very clean; owner was personable and very attentive to needs; very good pillows; good breakfast; near end of breakfast period, the owner said to take whatever food we wanted for lunch; no hairdryer; at least a 9 or 9 plus.
Staff very friendly and location.
Friendly and helpful staff. Good location. Great breakfast.
The staff were real nice & showed all the warmth & hospitality expected of a family run business. I am sure the quality of the beds can be considerably improved.
The view from our room and the friendlyy staff. Location was great.
The staff made us very welcome, and were very helpful. The location was a pleasant, short walk across the canal into town. There was adequate parking. No complaints!
The location was great and the satff was outstanding!!
I love the breakfast with the view of the riverside. Very friendly staff and nice room.
good view from south facing rooms, can borrow bicycles, provides local bus pass, breakfast good not many standard services (wake up call, etc.), some staff was exceptionally good, others anti-customer-service (one said they'd charge $2 for warming up milk for child in their microwave)
Very friendly reception started us off very well. Super room and view. All staff very good.
A lovely light and airy hotel - comfortable, friendly, good location. Would definitely return.
staff are friendly. No Free wifi
The friendly welcome by the reception staff commenced a great stay at this superb hotel.The view, albeit requested, was fantastic-and the dining room was excellent.
They have free wireless internet
Friendly staff and central location
Smily, frindly and excellent staff support at all time. Hotel was cosy and located in a near the stream, which makes the place more elegant. Close to public transporation system (Interlacken West Stn) Hotel should be made lookwise more prominent.
The setting and the warmth makes it very special. Altough it doesnt boast of any fancy stuff it is basic and very provides a very homely feeling Breakfast could have abit more of variety
stuff is very very helpful. cheap. quite near to Interlaken west railway station ( about 2 to 3mins walk). outside view is so amazing. nosiy. I can hear clearly from the next door or upstairs. anyway, personally, I don't like the painting on the wall.
The reception was very good, Kitchen facility made easy for us to cook our 19 month baby food. Breakfast wasn't that good .. only bread butter jam, cornflakes.. Should add some more stuff...Bed covers were there but no bed sheets.. Little bit noisy not from outsiders but people staying next to you or upper floor. Even I could hear snoring of the person staying in next room..
Very efficient staff but old and runned down hotel. Very small, not clean enough, poor breakfast, small bathroom
Staff was very helpful except one instance where we found a particular staff member was very rude. This is a hostel in which we stayed in a room. However the environment will be more of hostel than hotel. If you have a low budget then this is a good place, If you have enough funding then I will recommend a proper hotel..The breakfast was very tiny. Cereals, tea/coffee and 3 slices of bread per person.
The breakfast was quite good and substantive. Nice to have free internet. The pictures do not reflect what the hotel and rooms really look like. Definitely a hostel and not a hotel.
Beds are really comfortable. Welcome with drink very well! This hotel is mainly foreseen for young peoples. Take care to the parking, there are only three places!!
the living room that allows us to make tea/ coffee and use the microwave
Room is tidy and Staff is friendly.
Location, close to west station and supermarket. Free W-LAN connection. The wall to next room is not thick enough. you can hear TV and chat from another room.
Very clean rooms and freindly people. Breakfast was also good.
Breakfast was good with hot croisants, room was quaint. Mildew smell in lobby, odd smell in hallway on room floor, computer for internet was terrible - a waste of money
Spacious Room, Its location being 3-4 min. walk from Interlaken west station and a super market "Migros" at 2 min.walk from hotel. Its bit expensive.
Use of the 'Chill Room' Bedroom on the top floor (in the roof) with a sloping ceiling above much of the room was a little inconvenient.
Hotel staff is very friendly. Threr is a room in which you can seet amd meet people. The location is great, very close to the train station.
The room was clean, small but comfortable. Good shower and toilet. The hotel is located close to Interlaken west station. Breakfast was served at 8am and was very simple. All alpine trains depart Interlaken Ost or Spiez anyway so I would recommend Wengen on the way to Jungfraujoch or even Thun as far better places to stay.
location, friendly & helpful staff, breakfast, internet access