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Brand-new and very well designed hotel. Very clean. Very helpful staff. Free access to movies and entertainment via the provided Suite Box. The windows were sound-proof for street noise but not really for the railway noises that were just below our room (western side). Prefer the eastern side if you stay there or take the highest possible floor (9 floors). The room itself was very well designed for a couple but a bit too small for 3 adults. In particular this cannot be considered as an apartment as the kitchen area was too small with no cutlery, plates or any cooking instrument. The internet access was buggy and slow (advertised as high speed internet access)
Parking available, balcony, tea making.
200 m from Metro station and bus terminus. Very friendly and helpful staff. Comfortable room. Banks, shops, and restaurants in easy walking distance.
They gave me a room even if I arrive at 14h. I enjoyed the small fitness room.
I juist came home from Paris and I stayed 4 nights in this hotel together with a friend. I can really recommend it! There are nice rooms, the internet is easy to access and the staff can speak English! Well most of them anyway. Also you could store your luggage there for free, after you checked out.
Hotel is located only 2 metro stops from Exhibitions Center (10 min) and approx. 15 min. ride to Orly Airport. (20 euros by taxi) Reception stuff speaks good English and helpfull. Wifi signal is strong, but very slowly. It can be used only for checking e-mails. In bathroom water did not want to drain down in drain hole, except if waited for 10 min. There were only French channels available in TV in my room.
Ok accommodation and breakfast. But not great value for the money. No
It is easy and fast to reach the city center by metro. It was great to have a terrace attached to our room. list price was relatively high, however we had great discount.
room, receptionist, environment, hotel don't have space for four persons
Clean and comfortable, maybe a bit noisy on the road sise. But you can get rooms at the back, which will be quiet. Bathroom looking a bit tired.
We were impressed with the 1 bedroom apartment which was clean and comfortable and found the staff very helpful throughout our stay. We were traveling on business but had a 6 year old and a grandparent with us. All were comfortable. When we got to the hotel in the evening we found out that our pre-paid reservation made a few weeks earlier was canceled. Once we got to our e-mail it turned out that the problem was due to over-maxing our business credit card which we were not aware of having left a few days earlier and not receiving this information. However the staff was able to put us in a very nice, comparable apartment and at the same price, so the stress was minimal and we appreciate it. There is also a weekend flea market within walk. The hotel has a pretty good connection from the nearby metro station but the distance to airport and central attractions still adds up and walking to Paris attractions is only an option if you have a lot of time. Good location if you are going to the Expo grounds right by the hotel but not if you want to spend as much time as possible in the centre of Paris. Not much happening nearby in the evenings though.
close to Porte de Versille exhibition centre and large rooms
very close to Paris Expo, also to Aqua city. No room service for daily cleaning, not explaining how to clean the garbage
The room smelled bad. Like the sewers. It took a very long time for the heating to heat up the room so it was very cold. No where in the hotel to check my email and near the hotel either.
Conveniently situated to Porte de Versailles...four people fitted comfortably...good well equipped kitchen...good apartment...would stay there again That the room we had booked wasn't ready till the day after we arrived so we had to stay in a different room and pack and repack all bags when we were very pushed for time...we had been assured both 3months prior and the week before arriving that a double room would be available on arrival late in the evening...but it wasn't...so we were shunted to different separate rooms for the first night....
The design and comfort of the room It took the staff three days to find my reservation and when they did they wanted me to move to another hotel. The logistic of the hotel was a mess.
It was convenient for me since my work was very close to the hotel The rooms were not cleaned daily. I had to pay Euro 26 for getting the rooms cleaned everytime.
Good service, stqaff and facilities
Location is convenient if you need to stay close to the airport. That was within walking distance from terminal, what really was helpful due to taxi drivers strike that shut all transportation fro and to terminal. Not worth the value. The room was overheated and no way to cool it down. I couldn't sleep well waking up sweating. Staff admitted the problem but didn't even try to solve it. I general I can't really say that staff is unfriendly, but they are kind of distant? Don't really interested to help, it looks like they just don't care. Another example that they don't care about customer convenience is that You can't leave a luggage for safety between the checkout and time you need to leave for your flight.
A pair of bathroom slipper
It was clean and the staff were helpful. The menu was limited and the charges for the food, both in room and out, were outrageous.
Convenient location Orly Airport Helpful staff Broken heating - too hot Room generally shabby
Good romm. Good brekfeast.
The staff, Paying for Internet
The Concierge was extremely helpful, otherwise not up to the normal Hilton standard Cockroaches in the restaurant at breakfast, nasty stains on the couches in the reception area! The faux wooden flooring in the bedrooms is very noisy. No refrigerator in the room.
The room was very nice and large. The breakfast buffet was very good and the proximity to Orly was a real assett as it allowed us to have a relaxing time before a long flight
Proximity to the airport and shutle bus No minibar in the room
Location The bedrooms are old (poorly furnished) an the bathroom is not of a 4star hotel.
Proximity to the airport. Shuttle bus Strong smell of tobacco in my non smoking room. Very overpriced room!!!
quick check-in, big rooms, fast elevators, poor breakfest, too expensive internet
The dinner buffet and the breakfast selection are quite excellent! I did think it was quite clean and I loved my room. I wish all the hotels I stayed at were as well-maintained as here. I spent so little time here I didn't notice anything that went negatively.
The hotel is excellent but not good for the tourists who wants to go to paris centre because it cost you big money and time to move to paris centre.
Just stayed in the Best Western. I was pleasantly surprised. The room was very spacious, nice and comfortable. The hotel has a shuttle which takes 7 minutes to the terminal from 5 am to 11:30 pm. The hotel is in need of some remodeling, but overall nice. The staff were friendly. I stayed before at a different hotel in the area that received a much higher rating but liked the Best Western much better. It is mostly for business. The hotel can use some remodeling, the corridors feel dark with poor lighting.
near the airport with free shuttle service no porters and bell boys and front desk should tell guests that they must use room key for elevator use
Room, shuttle service was excellent, staff elevators frequently out of service
Shettle to the airport. Friendly staffs, hotel quiet, Room clean and large. The room was fairly cold when arriving, did not have time to check if the heating system was on or off, same thing with the bathroom.
Very clean, friendly staff, all staff spoke very good english.
a big variety of breakfast , people are friendly, helps you out if you need help, fridge was closed with key ( you have to pay for minibar ) / Tv channels was very less.
proximity to airport.courteseous staff.
Check in and check out was fast, the shuttle bus was on time. Don't have much to say since I stayed only for 5 hours. The shuttle bus was a bit ahead of time when we arrived in the airport and was waiting for a pick-up to the hotel, so we missed one and had to wait for another 20 minutes.
We booked this hotel because of its proximity to the airport. The shuttle bus from the hotel runs frequently (every 20 minutes) and was quick. The hotel itself was amazing for the price - exceptionally clean and modern. The staff was friendly and helpful. We were very happy with our stay at the Holiday Inn Orly.
Breakfast was delicious Be pulled to secure the value of the room and not taken it back only after two weeks means twice the amount
everything was neat,the staff was amaizing. everything we were expecting. The dinner food at the restaurant.
close to rail station when I asked for extra blanket in my room there were none available even though they offer a 15 minute satisfaction guarantee. Also I asked for a taxi and was charged a reservation fee on my credit card.
metro station / tram nearby (5 min walk) Superior room booked but only standard room received, room was very small, poor heating facility in room and bathroom, quite old furniture, slow internet connection, all in all not very comfortable and inviting (incl. lobby and Breakfast room), Hotel is in my point of view max 2stars), and not worth the exorbitant high room prices when a booking for a room is e.g. done 1-2 weeks before arrival.
Staff extremely helpful, quiet and convenient
close to transport not enough parking spaces
No parking spaces in the car park.
friendly staff who spoke good english
Polite desk staff. She was very helpful with accommodation and directions to get about, spoke English.
rooms very small as ,not the true value of money
Hotel located within walking distance of Porte de Versailles exhibition hall. Lots of restaurants and 2 metro stations nearby. Room was cleaned everyday. Booked room for 2 person and room was extremely small. The air conditioner was broken and therefore had to request to change room. Was given a room but not a smoking room that had requested earlier on.
Excellent location for parc de expositions. Friendly helpful staff
Staff very helpful, very close to porte de versailles convention centre, bathrooms brand new. Rooms very small...but thats Paris!
Perfect for short familly trip.
Nothing I found the staff to be extremely rude, the linen in the room smelt disgusting even after changing the linen it was still terrible, my pre-arrange tax service was always late causing us to almost miss our cruise dinner, my wake up call from the hotel was 30mins late, the food menu was terrible and the food was not great either & i would never reccommend this hotel to anyone.
Clean, comfortable. We hear the sound of lift from our bed room all the time as it located next our room.
It was good None
Kind hotel Staff, very good,wifi, a nice large clean room, well designed working desk. The location of Hotel is perfect for my purpose(business). It is an expensive hotel but you've got what you paid for, and I think with the same price you get a lot smaller room in the center of Paris usually.I also like the fact that they have smoking room as smokers tend to be discriminated more and more (and at the same time no smell of cigarette at all in the another area The water tmperature of bath and shower is set on 38 degree which wasn't hot enough for me and it can be colder but not hotter. Also the room temprature wasn't warm enough for me to work at night although it may be a good temperture to sleep. I tend to feel cold so for the most of people it would be ok, but I'd prefer to be able to make it warmer(there is a controller but I couldn't make it warmer at night time)
Staff welcoming, hotel clean and tidy and restraunt meal was excellent
The staff very friendly and the free internet in the room.
Windows were open 1cm and nailed there! the room was on a main road where the noise did not abate and we couldn't close the windows!
restaurant portions were very small for the cost. i think the neuvo quisine approach should be abandoned and larger portions offered.
Most of the staff were very friendly and thoughtful.We liked the fact that the hotel was pet friendly.A perfect hotel for stop overs on a long journey.The room temperature was good, not hot and stuffy like some hotels can be. The pillows were a bit uncomfortable.
The room have near 20mt and with one double bed and one sofa. They don't have free internet, like is show in booking. The staff don't speak english only french.
The Key was delivered without the room number or any information. The bath room seems be inside of roullotte. Seems like a motel for speedy rooms. Car parking extremely expensive.
Internet doesn' t work
yes, a short business stay no
Rooms are clean and comfortable The staff wasn't helpfull. My car window is broken due to theft. I asked the receptionist for tape and plastic. They told me they don't have transparent plastic. That's ok. So I asked for some tape which I can take away. Because it's was sunday and all shops are closed. She still refuse to give me that plastic tape to take away even If I pay for it!!!!!
While I only stayed 1 night, I found all of the staff very friendly and helpful I would reccommend the hotel to other business travellers No
The hotel is very convenient for the event we were attending at Longchamp. Staff at reception are very helpful and all have good English. Rooms are clean and airy.
Excellent check in staff and they were quick to resolve the issues concerning the 3rd bed in the room. Parking was affordable and easy, and the hotel is wonderfully near a metro station. Breakfast was a bit pricey but there are cafe Rooms are small for 3 beds but probably larger than most Paris hotels of this price. The extra bed initially provided was inadequate but quickly replaced.
the hotel is modern and confortable; the staff very kind , helpful and efficient
Hotel was convenient for a festival we attended. Room very comfortable and plenty of space for a Parisian hotel (albeit non-central). Area quiet, parking on streets nearby a real plus.
Incredibly friendly & efficient staff, helpful with directions and local knowledge No bad points
A very nice and comfortable hotel in the Paris Boulogne area. It was quiet and great for a good nights rest.
Friendly stuff, nice hotel in general. At the beggining we were given room 407 with mold and a smell of it. But friendly stuff changed it for us for a clean one.
good size balcony, free use of mini bar fridge, big coffee cups, seperate toilet/bathroom, cordless kettle
Location and beating France!!! Breakfast was a bit limited
Comfortable bed and bed linen I asked reception at 8.15 to call me a taxi for 8.45 departure. Waited in lounge in front of reception from 8.40 to 8.50. When I evetually asked the same person at reception what had happened to my taxi he told me that he had forgotten to call them. As a result I was 30 mins late for my meeting. incompetent and unacceptable.
All of the hotel staff were helpful and friendly, room had air conditioning. The twin room was a little on the small size, bedroom door or wardrobe door could not open fully.
The rooms were very clean and comfortable. Also the hotel is conveniently situated close to the central station and is only one metro away! The hotel staff were also very friendly and spoke english :)
Accessable location. Frienly staff. Good value for money
Fairly basic - but warm, quiet and clean with helpful staff and perfect for an economical overnight stay for a business traveller with a local meeting the next day. Metro only a short, safe walk away so also okay for tourists exploring central Paris. Breakfast a bit basic - but I'm not complaining at the overall price. Hotel could perhaps do with having an information sheet/map showing local eating options as you have to explore a bit to find nearby restaurants - of which there's a good range when you do find them !
Position for business purpose
The receptionist was very nice and helpful. The location of the hotel is not bat at all. It is in a nice area and only a few minutes drive from the Tower and other attractions. There is a supermarket across the street, and a restaurant next door (were you get the hotel's breakfast a better price!). The night shift receptionist was kind enough to call and order pizza for us (we don't speak French)...Very nice staff! The hotel doesn't offer parking, but will sell you a ticket to park your car in a nearby parking lot behind a gas station...the only problem with that is that the parking is only open until 10 pm. It also an open air parking lot so I don't know how secure it is...nothing happened to our car, though.
Hotel was peaceful and comfort. Area where hotel lie was also nice. A little too far away from city centre.
Location was pretty good, a convenient few metro stops away to central city Paris. Wi-fi available in the room. We had to go to reception and asked for toilette paper as the housekeeping staff didn't replenish the ones we've used up the previous day.
My overal experience was outstanding. We were treated with such kindness and respect and everyone went our of their way to help us with our questions and needs. The room was clean, modern, and nicely decorated. I especially loved that the hotel accomodiated my request to have an adjoining room with my colleague. The location was perfect as well. We found transportation easy to reach with the bus across the street and the metro just a 5 minute or so walk. It was close to restaurants, banks, and convienient shopping. I would recommend this hotel to all my family and friends. It would have been nice to be closer to the center of Paris, but the metro and bus took us their quickly and for less than 2 Euro.
great food small, old rooms twin beds renovation going on (paint fumes, dust, etc.)
Clean, comfortable, modern, close to Metro, restaurants and shops. Some staff need to be a little less rude and agro. Some extra english language channels on TV would. Wine glasses and a corkscrew in the room would be good - you are in France after all and a glass of wine or two is mandatory. Room service was a little flaky (breakfast included croissants and pastries on day one and dry, stale bread by day four for the same order).
I did not like the fact that they charge the credit card immediately upon booking which was totally wrong in spite of their conditions. I did not like the fact that they do not allocate rooms as per your requirements but as you arrive so we ended up having a smoking room when I had required a non-smoking. For the price we paid we had more facilities in other hotels than the Mercure.
Clean, Good location, Bathroom, Bar, Breakfast, Lobby area.
Friendly and helpful staff Breakfast price was high for what was on offer
It was close to the festival site which made the event even more enjoyable. The staff were very friendly and helpful.
Good hotel for business. Metro not to far but long way from City centre and train station. Additional charge for Internet and extra for VPN capability, in this day and age Internet should be included at no extra charge.
after reading 1 poor review I was apprehensive but need not have worried as I could not fault the staff or the hotel or the breakfasts.All were excellent. The friendly efficient staff in all departments.
very overpriced for a fairly basic hotel - especially compared to similar priced hotels nearby
A good, clean hotel with friendly staff at a good location
Hotel is situated in a quiet residential area of Paris yet has a number of restaurants nearby and train and Metro services are a short walk away. A number of local bars and restaurants unfortunately close for the weekend.
This is an excellent hotel and one of the best hotels in Paris I have lived in. The location is good and is just a few stops away from all the attractions. Breakfast is fantastic !
excellent location at paris...or maybe the best location parking the car is really not organized and very hard to find
Strategic location in the business district, spacious room, complementary beakfast In-room facility for phone call, internet access & pay TV could be cheaper.
Easy access to public transportation, shopping mall and restaurants. Location far from touristic objects.
The staff attention and personal willingness to help was great No wifi service
It was my 20th birthday, The staff was excelent, really good comfort, staff took care of us, everything was lovely!!! No!!!
Located in La defense - 15 mins by metro to centre of Paris. Good shopping around hotel. Clean and well sized room, good staff.
The room was so commodious, and clean at the first day. I stayed 2 nights. On the 2nd day, I was so surprised to notice the bad room cleaning service. Hairs left on the floor, used rumpled bathrobe left on the floor in the bathroom, and used tablecloth was on the table. I smirched a slipper on accidentally, on the 2nd day, just one slipper was left instead of a pair of slippers. I think it was because I forgot to put tips because I was in a hurry. But basically, tips are for good service, should not be reasons for bad service. Moreover, I run out facial papers, so I asked for one to the room cleaning clerk on my way to room from restaurant. She answered, "No, this is for other room, I bring one to your room". But she never bring it until the time of checkout. So miserable experiences.
Convenient location for our requirements Dislike is probably too strong a word, but an observation on service was that the hotel was under staffed in the bar/restaurant on the Sunday evening - had to wait 20 minutes before bar service received. This is not an issue about the people who were working, they were very pleasant, just not enough of them.
well appointed, staff very professional very hard to find during the building work, not signposted. I emerged late evening from La Defense Metro, Hilton is signposted on hoardings of the buiding work, but the signs direct you to a gate which is locked and chained. I walked around for some time before I discovered the entrance
We will recommend your hotel, because we think you have to learn of the things that people you tell. It is a learning process. breakfastroom is too small and they did not fill quickly the bread,cheese etc. and didnot clean quickly enough. They cannot see if there is something wrong in the parking. We stock there between two doors and nobody saw of heart us and no one took the telephone when we were calling for help. They didnot response at pressing on the red button in the garage.
The receptionist (Sabine) was very helpful and accommodating. Distance from the Metro
value for money hotel with supermarket and bus stop nearby
The place is nice and there was enough to eat for breakfast. €15 for the parking was not too much for Paris
Large appartments with well equipped kitchen. Quiet place 15 min from the metro station Port d'Orleans. Good place to stay for a family.
The hotel was new and facilities provided good Not really, Metro about 10 mins walk, but bus is outside.
New facilities, not too far from Paris, in superb conditions for guests Open only for 3 weeks, the service lacks professionalism yet and information contradictory many times. No one told us ahead of time that the room will not be cleaned for the 3 nights of stay...and staff did not know about restaurants around. Big groups of students, teenagers, took control over the breakfast area for the 2-3 hours in the morning and hardly anyone could eat breakfast at that time
the staff very friendly, the room very clean and comfortble a little far from the Metro
The room was comfortable, large enough for family with 3 small children. There is Monoprix supermarket nearby, and halal restaurant just infront of the hotel, very practical. The kitchen was well equipped as well. Parking was a bit expensive (Euro 15 per day). But it was 60 Euro for one week. We stay for 5 days and end up paying 75 Euro. I was asking to have the parking for 1 week (so it'll be cheaper) but the receptionist coldly said it's impossible since i actually only stay for 5 days..:-(
Room, Price Charging me upfront, location
The neighbourhood is very safe, and I really liked to be in a calm area but had the possibility to reach the Champs-Elysées within 2 Metro stations.
I was a bit apprehensive when I used the bidding process to book this hotel but I was pleasantly surprised when we arrived at the hotel. The hotel was beautiful and well kept. The staff was very courteous If I had one complaint it would be that Wi-Fi is not given free of charge not even in the public spaces of the hotel.
Very clean and well secured. It was a little out of way of main attractions, but as in a very nice residential area.
Cleanliness and comfortable bed A bit far to walk to
the staff was lovely and helpful. the facade was older but the inside was immaculate and they even brought singers into the lounge fitness room was tiny but still able to workout
Clean and luxury decoration. Wifi not free,even in public area.
Very comfortable room -- amazing bed. Lovely spacious bathroom. Very clean and bright --- good lighting for reading in bed. New and up to date Not terribly convenient to metro stations - quite a walk to get to the two stations that were in the area. Slightly misleading info on the web site about how far away they were and how long it took to walk there -- what did they do? Power-walk?
Nice hotel at nice location The room was a little bit old
Clean and spacious room. Lack of WiFi access in the room (was only available in the lobby)
The surrounding neighborhood was quaint and quiet. The staff was snobish, except for Suzanne at checkin.
This guest did not leave comments about this hotel.
The hotel was fantastic! Staffs were absolutely nice all the time and every service made met my expectation.