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The staff were excellent, friendly, and competent. Also, I like the free wi-fi.
The food in particular No
the Portugese chap who whisked our car away on arrival and produced it again when we left
Modern design, great breakfast Only a pay and display car park
modern style of bedrooms - was able to have a room on the grond floor - great breakfast
Parking facilities very efficient Room comfortable and clean. Staff very friendly and helpful Was the hotel aiming for modern or old? We were disappointed by the aimbiance of the restaurant as we found the seating poor and the music too loud. The lounge area was also not very comforatble. Perhaps we remember the Angel of old. These are observations not complaints.
I would particularly commend Zoe as an excellent receptionist:smart, friendly and professional - an angel in fact!. The hotel itself is a rare example of a family run good quality hotel which is not run by a chain. My stay at this hotel transformed a necessary business trip into a real pleasure.
Very good breakfast. We had a spacious and quiet en suite room. I gathered that this was a recently modernized or added room, and that there were other rooms that had not yet been upgraded to this standard. The modernized bathroom looked very smart, but the design was 'too clever by half': The washbasin had a plug, but you could only use it by unscrewing it from the base and turning it upside down over the plug hole. I prefer a shower that is not fixed into the ceiling but can be manually moved about. The shower cubicle floor was slippery: a health hazardThe way of getting hot water was gimmicky, and you have to read the instructions (for which you need your glasses). No hooks in the bathroom either. Pity to have spent so much money on such gimmicky installations. Some of the lights in the suite could not be switrched on or off separately.
Location was perfect, breakfast was enjoyable and tea and coffee making facilities were also appreciated. Bathroom was clean and comfortable. Bed was hard, in room 125 we did hear what sounded like kitchen staff outside in the court yard talking late at night but it might have been residents. When checking out I was going to be charged £160 per room (booked two) which is a total of £60 more than my advertised online fee. I questioned and was told I definately booked at £160 a room. I had to dig out my printed receipt for confirmation of £130 and although the lady on reception changed the price no apology was given. When we asked for our car we were told to go outside and find the car porter, not something we expected when comparing the quality of service prior to checking out.
Lovely hotel, very good atmosphere.
Couldn't fault this hotel
Breakfast was poor value
The taps and shower that either scold you or freeze you and nothing inbetween and the atrocious attitude of the staff when I told them about it....'oh well, are you paying on the same card'...................
close to bury st edmunds breakfast / dinner in restaurant too expensive for choice offered
Friendly and efficient staff
easy to park large size vehicule bathrooms from 1980 internet acces not free of charge and impossible to get a connexion
Excessive traffic noise.The need to keep window closed made the room V. hot & stuffy.Public areas-bar & dining area were cold and didn't encourage a lingering meal or drink afterwards.Food surprisingly good in the evening but buffet breakfast poor &coffee awful,so much so we skipped breakfast on the 2nd morning (bought rumbout filter type coffee & fresh milk for use in our room instead) Receptionist tried to put a flat advance charge for meals/drinks through on my card upon arrival ! I suppose this indicates the average level of your customers.We wouldn't stay again. See above
Good location for Bury St Edmunds. Comfortable rooms. Friendly staff.
Booking in was easy, the rooms were a good size and presented well The restuarant experience was extremely poor.
Food was suprisingly good given the environment but the breakfast was very expensive for what it was The entire interior is in dire need of a make over and the location is right alongside the A14 so is very noisy day and night.
Good room,good food,attentive staff. Very enjoyable.
The fact that the menu says 24 hours room service available but it was only true for a very limited choice of meals.
There was a lot of mould around the bath which needs resealing
The idea of staying in such an old timbered building, however reconstructed it may be. I thought the dinner menu was not varied enough, though the quality of the cooking was pretty good.
The idea was to have a break from the real world and it managed to just that for us!! It wasn't long enough!!!
Rooms were lovely Having boked into our room , we went down for dinner ,waited to be called in for the sitting , only to be told that the resturant staff did not know that were were staying ??? 20 tables empty , but we had to go back to reception to sort it out. No one said sorry !!! we were made to feel very small ! staff very snobish .
The service of the staff was excellent. The position in the town was good. The unasked for free upgrade was fantastic. The resturant first class. Look forward to staying there again.
Very attractive and characterful hotel; comfortable and friendly; excellent service.
Very friendly bar staff There was no hot water in my room. This was mentioned to the receptionist who said that they were having problems. Not the answer I expected!!!
the hotel has its own charm and has very professional staff even some at a young age! parking away over the road was not secured ie gates,camera etc
Wonderfully helpful staff, superb room and well presented good food.
We spent two nights in one of the four poster bedrooms in the newer part of the hotel. The room was beautiful and although we have stayed in some lovely hotels previously this room was probably one of the nicest. The en-suite with huge shower was lovely with some lovely extra touches. Can't wait to go back for another weekend.
I rather liked the thoughtful layout of the rooms: the quality of service and food at the Restaurant: and the willingness of the staff to help wherever they could Only the proximity of an A road (by the front door) but that is not really something easily solved
Friendly very good food and superb accomodation. Liked everything.
friendly family run hotel, staff most helpful and acconodating. we will be going again.
Excellent food, good sized and well planned room, excellent shower
Food and service was excellent None
Size, design and finish of bedroom was very good. Welcoming and attentive staff. Good food in a relaxed atmosphere. Nothing.
Friendliness of staff and quality of food
Everything the style of the rooms and the staff were so friendly the breakfast was wonderful I miss it now. Ummmm im normally picky but there were none
Location very convenient to me for my purpose that weekend. Lack of lighting/low lighting in room. No chair in room.
Warm welcome and kind attention from friendly staff; nothing too much trouble. Food good, menus varied. Room comfortable & clean. Interesting historic building; renovation work in progress during our stay but did not disturb us. Will certainly stay there again. No
This hotel was a great find for me. The room I stayed in was decorated in a fab contemporary style. The hotel has new owners who are clearly making huge changes. The food in the restaurant is to die for what a great chef! Keep up the good work, this place will soon be in all the guides and I probably wont be able to get a reservation when I want it!
clean tidy and friendly.
The reception staff made us very welcome, and was very helpful. The food was very good, sourced locally, and very attractively presented.. Will return, as we were impressed. I'm not sure that I liked the black carpet and wall decor, but the bed was extremely comfortable. Some damage needs repair in room corner, where vase is standing. Hand basin back not level and glass slipped off and smashed. Also, water in hand basin very slow to drain. Possibly blocked.
Room was comfertable Service was terrible, as was breakfast and all very expensive for what it was
Room was immaculate
Driving up to The Olde Bull my first impressions were they it was a very old building but once I got inside it was quirky, fresh & just great. My room was amazing very pretty & well decorated & en-suit was gorgeous. You get what you pay for at £110 for 1night yes may of been a little pricey but when you get treated as well as we did it wasn't a problem. Me, my partner and friends ate in the restaurant and it was beautiful the food was top on it's league & staff couldn't do enough for us. Overall 10/10 all round. I loved the Olde Bull Inn, it was everything I wanted.
great staff, good atmosphere, lovely recently refurbished room
The room decor, lovely! Friendly staff.
I am disabled and there was always a disabled space for my car and the staff were friendly. The hotel room was not clean. On the surface it looked clean but when I laid on the bed the wall behind was covered in dust.
Very large bathroom. Restaurant staff gave good service. Newspaper arrived early. No telephone in the room so although I was asked if I would like a wake up call it never arrived.
Excellent value, good food, friendly hotel staff. Although efficient the bar staff could have been taught to smile.
Good breakfasts. Comfortable bed. Warm room. Hotel did not fix shower head even after we asked twice. Window would not shut. TV signal was poor. Not happy that I was asked to pay for the room when I arrived, even though money had come out of my credit card account the week before. Not happy that we were asked to pay for breakfasts as hotel didnt think breakfasts were included when booked through Bokings.com. We had to show your email as proof as they had not been sent a copy of your email, allegedly.
The location,very good Hotel very run down,staff not very helpful,ive stayed at the bell three times over the years as we race at snetterton racetrack and each time the hotel looks a little tired,it needs a little tlc dont think we will stay next year.
checking out evening restaurant service, crap
nothing due to the smell and unclean feel of the hotel we did not stay the night. the hotel needs some serious renovation. upon checking out (within an hour of checking in!) we were still charged the full amount despite stating the above
the hotel has good faccilities and our room was pleasant. Breakfast also good we were put in a room directly above a very loud party. The hotel refused to compensate us in any way for the fact that we couldn't sleep
The staff were very friendly and efficient. Breakfast was great.Beds were comfortable and the rooms was lovely and clean. The room was fairly cold even though the radiator was on. The plumbing needs to be sorted. I tried to run a bath and only a trickle of water came out and that wasn't very hot. So,I tried the shower and it was the same.
The only fault was that we did not realise that the radiator in the room had been turned off and therefor the room was on the cold side due to the time of year.
Large spacious room. Very private. Easy to find hotel.Very clean. Good breakfast and lunches available. Good pleasant service and relaxed atmosphere. Free parking Minor point, Plug disconnected in bathroom basin
Warm friendly atmosphere and staff. Clean and comfortable
Excellent, comfortable rooms, amazing shower. Excellent food (breakfast is a must) and friendly, helpful staff. Very reasonably priced If I have to pick one, very poor reception on some of the freeview channels but you'll get that anywhere
Very friendly staff, excellent food. None
No bad points at all
Nice Cosy quiet thatched cottage appeal. Friendly attentive staff
Hotel was clean and tidy, with friendly staff. Only bbc on tv so very limited on viewing as reception very poor
Lovely friendly inn. My (disabled)room was excellent, the bed was better than mine at home! Apart from the toilet seat the room/bathroom was beautifully clean. Breakfast was great, served by a very smiley, happy young lady. My room was adjacent to entrance of inn, so noisy, though it did stop just before 11pm. would not want to be staying in that room in the summer as there were patio tables/chairs right outside the room. Toilet seat wasn't clean. could hear another guests tv blasting out at 7.15am on the Sunday morning
Excellent room, good size and features. The pub/restaurant to which it was attached served excellent food both evenings and breakfast. Great staff and service. Only slight point was a feeble shower but it did work ok and didn't stop me really enjoying my stay- might have been just my room
clean comfortable will stay there again. nothing
Well situated for our requirement to go to " GO APE " for a sponsored event. Quiet and pecefull surroundings. Convenient for local shops, restaurants and pubs. Friendly and helpfull staff. Trouble free booking. Will neede updating in the very near future but still had character.
Very little Poor staff, dirty rooms, shocking food
nothing at all not a very good experience, toilet and hot water not working.
Comfortable Room remove the marquee, clean the windows, redecorate in places.
Breakfast was nice Building needs lots of attention inside and outside. Some of the staff were pleasent. The one thing that was infuriating, was that some guests were out the front of the building smoking/drinking and shouting at the early hours of the morning and kept me awake until at least 2am, not funny when you have to be up at 6am!!! A complaint was made to a member of staff in the morning, and nothing was said by them.
The room was comortable and clean. There was plenty of parking space available. Although the breakfast was buffet style it was of a good quality. The room was a little cramped, the additional single bed, which we didn't need, didn't help. The service at breakfast, replenishing the buffet, was slow and tea wasn't offered. Having said this, given the fact that the waitress doubled up as the receptionist I thought that she did very well.
It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.
General atmosphere plenty of parking excellent breakfast position in the high street None
Friendly staff very accomodating. Hotel needs updating old tired decoration.
would NOT recommend this hotel to anyone.
The food was very good Our room had the shower cubicle separate from the toilet and hand basin room. This was not convenient.
The location is excellent, the food as first class and the staff very friendly and attentive
Nice setting,good room, good food
we found the hotel to be very welcoming with fiendly staff and a high level of service
Fabulous food with a great choice! Made to feel welcome, staff were friendly without being "over the top".
Good size, clean and bright. No hot water in the morning! Apparently due to boiler malfunction...
Rural location, friendly staff and other guests.Excellent value for money on all counts.
Food and accommodation both excellent No
Excellent food at both breakfasts and dinners. Pleasant bar area.
It was really peaceful staying at the six bells hotel. We felt really relaxed after the weekend and look forward to returning soon. My only dislike about the room we stayed in was the mould in the bathroom.
The hotel was far enough from a main road to have the solitude that we required
Fantastic room, stayed in the log cabin. Spacious and very clean. Very quiet, no noise from hotel. Absolutely Nothing!! Food, room and service were all excellent.
The staff and the food was very good The bed and the size of the room for the price. Paying £100 for a double room in the middle of nowhere I would expect a decent size bed. Not a 4 foot double bed. It was the most uncomfortable bed as well. The room was an attic room with very little window and the most horrible sisal carpeting which was like having the soles of your feet grated everytime you walked on it. However the room was clean and the ensuite more than expected.
Staff very friendly and helpful
I liked the quite location, the established atmosphere, the friendly staff and the quality of the breakfast. The shower screen did not fit properly so water leaked on to the floor and my first choice at breakfast (kippers) was unavailable.
The staff were very friendly and polite, the room was fantastic, beautiful views out of the room, very spacious On arrival to our room, there were loads of flies on our inside window, we had to chase them out, they obviously found the room very comfortable like ourselves !
Quite the room was cold and had to request a portable heater to warm it up
Small and friendly, lovely room and facilities. Room was freezing and heating remote control had no instructions!! Took 6 hours to warm up room when control was eventually understood. booke superior double room but only one bath and hand towel was supplied (discovered too late to rectify problem) and not nearly enough coffee. Also no hairdryer!! With hindsight all of these problems could easily be rectified, but I think the staff should have been more thoughtful/helpful
The Staff Nothing
Relaxed friendly atmosphere & lovely surroundings
Friendliness of staff, the location, the room, the food, pretty much everything. £225 per night on friday and saturday seemed a little expensive.
All good Need more than one fan. not adequate
Lovely clean very modern room, excellent food Not sure about the open plan bathroom facility.
We loved the room design, the quality entertainment equipment, the food was heavenly and in just the right portion size. The staff were most helpful. The scenery and views from the room were amazing.
Nice hotel,service was good staff friendly Expensive for Mid Suffolk, meals and drinks very expensive. No double glazing therefore road noise was an issue.
Peaceful, good service, bar prices reasonable. Wine prices very high.
Food, room and service
Surroundings and excellent room design, it was a pleasure to stay at this place Only thing, there should be better internet wireless access (or cable instead) from the rooms
The room and the facilities in it. Some of the food was not quite of the standard I would have expected from prices.
Very pleasant countryside boutique style small hotel with attentive staff
The Old Cannon is a warm little brewery a quick walk to down town. We were welcomed by a friendly staff. Large tanks decorate the pub. We split a light, crispy and delicious fish and chips. Breakfast was well done with Blue Mountain coffee. Typical of pub B$Bs in the UK the room was small as was the bathroom, yet clean and comfortable. It was definitely what we expected. The proximity to down town can't be beat and the parking behind the pub was welcome.