Rent a Lexus in Jackson

Customer service at the front desk was awful. They spent what felt like an extra 10 minutes aggressively pushing for me to upgrade my vehicle to something I didn’t need which would have more than doubled my rental. They used tactics like telling me I don’t know how to drive in the mountains, telling me the ALL WHEEL DRIVE VEHICLE WITH SNOW MODE wouldn’t be at all suitable for the snow, and telling me that once the snow hits, it’ll be impossible for me to make it over the pass. When I responded to that last one with “I’m already staying in the other side of the pass, so that won’t be a problem,” she responded with a very condescending “well I guess you have it all figured out then, don’t you.” They were also aggressive with pushing the add ons that I didn’t need, like prepaying for the gas even though I knew I wouldn’t use more than half a tank, and getting the additional insurance. After inspecting the vehicle, we saw that the mirror and ski rack had some damage to it. They marked the mirror, but when we asked about the ski rack, they were very dismissive. The whole point of our trip was to go snowboarding. We asked about replacing the rack which he told us would take to long, we asked about getting a different vehicle which he said none were available, and when we asked if they at least had a lock for it so our snowboards wouldn’t just fly off on the highway, he simply looked past us and said “next customer in line please.” When we returned the vehicle, as we were leaving I saw one of the employees at the return shop kick the front right fender. I’m sure it was to get some snow off, but still, what the heck???

4.0 Mediocre

Nov 2021

Got a nice vehicle, but the service was mediocre and the car was not clean.

10.0 Wonderful

May 2021

Pros:

Nothing. We cancelled the reservation because of high price and then they moved the car pick up from airport

8.0 Very good

Feb 2021

Pros:

convenience; reliability; helpfulbess

Cons:

Price very high

10.0 Wonderful

Dec 2020

Pros:

Easy pick up and drop off, clean, vehicle met expectations given the climate.

Cons:

Very costly

10.0 Wonderful

Oct 2020

Pros:

Staff was very helpful. I had to upgrade because all of our stuff wouldn't fit in the vehicle i reserved.

Cons:

I can't add anything here

Avis

7.5

Good

33 reviews

Cleanliness

7.8

Comfort

7.6

Pick-up/Drop-off

7.2

Value for money

7.5

One location in Jackson

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Locations in Jackson

1250 E Airport Rd

+1 307 733 3422

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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Reviews

6.0 Okay

Sep 2020

Cons:

The pick up location was a 20 min drive from the airport and they only ran 1 shuttle every 20-40 min. Also they did NOT have social distancing on the shuttle. They filled almost every seat

3.2 Poor

Aug 2020

Pros:

Pick up NOT at airport, it was in town, 20-30 min away after 25 minute shuttle wait. Total pick-up time close to 90 minutes.

4.0 Mediocre

Jul 2020

Cons:

There was not a Avis shuttle to take us back to airport. Almost missed flight.

4.0 Mediocre

May 2020

Pros:

Staff was great. Pickup was perfect.

Cons:

Rented I day for 65, tried to extend 1 more day and they tried to.charge me over 300. I just returned and didnt extend.

10.0 Wonderful

Feb 2020

Pros:

Shuttle was easy. Car pick up in town

10.0 Wonderful

Sep 2019

Pros:

pickup transfer(s) effective albeit off airport great value for fullsize

Cons:

onsite airport facility

103 travelers who rented a car in Jackson gave the car agency they used an average rating of 7.6

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