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Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Rooms were ok Air conditioning didnt worked at all.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
Air con not working and very poor breakfast.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
Excellent, helpful staff
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
the hotel is very clean, the room is very big and they have very good breakfast!
Staff and dining room nothing
Friendly helpful staff. Clean, functional hotel serving decent breakfasts. No free Wifi. Small rooms
Comfortable clean friendly hotel, short walking distance from centre. Rooms quiet. Not very strong ware flow from shower.
The local in Seligenstadt -close to all the tourist items. Bathroom water took a long time to heat up.
They were very accommodating when learning that I would be arriving late and left my key in a easy to find location outside the hotel so I could let myself in. In addition they had also put some cold drinks in my room, admittedly on my request but still very helpful.
the hotel was clean and the staffs were friendly. Parking was good and free. the room was too small, The price consider little high compair to the hotel facilities. The internet charges is high too.
the homey atmosphere, the food, speaking some English, the staff
Quiet, well located hotel. Pleasant clean rooms. Reasonable breakfast selection None.
Helpful staff. Adequate breakfast. Near airport
good hospitality At time of booking the distance between frankfurt main and hotel has been miss quoted in the sense that this hotel much further than shown to be .
Even tho we arrived at midnight we were received kindly. The proximity to the motorway is a great advantage.
The rooms in the hotel are surprising excellent and for the money paid could not be faulted in any way. The refurbishment which is evident throughout this hotel is constantly referred to by other guests. My main complaint is that although advertised as being included in the room rate there was no access to the internet and was simply told, when asked, that it was not working at the moment. An excuse that I ahve heard many times from smaller establishments like this. The advertised restaurant was not open. This is strange and dissapointing as the description of the accomodation is "Hotel and restaurant". It is simply not acceptable to be misled in this manner when booking on line.
hotel staff very sympathetic price too high
quiet place smoke smell in the room
Real good value for money. Spacious single room, very clean and quiet.
Staff extremely helpful and friendly Very clean and comfortable No English on TV
breakfast is good a bit expensive
The breakfast was excellent.
Very Nice people and very welcoming No
breakfaft was excellent !
central location; beautiful neighbourhood; excellent dark beer
food in the morning some waitress are amazing, you feel like unwelcome
at arrival there were reservation problems however the manager acted quickly to find a solution. Difficult due to international fairs in Frankfurt but he find a good alternative for me, not far from his hotel. the routing in the hotel was a bit unclear. The manager may want to put up a notice board with directions to reception, restaurant, breakfast room etc - preferably both in German and English language.
Very good hotel + very good italian restaurant !
Very clean and comfortable Nothing
Good location. Pleaseant rooms. No curtains on windows in bedroom. Hate not having a dark room to sleep in. No mat in shower. Reception not manned all the time meaning a lot of waiting around.
nice neighbourhood;generous breakfast
Breakfast was fantastic. Excellent location in picture-perfect town. Rooms are a bit basic (no minibar, single room was rather small). Decor is not my taste, but otherwise fine (well maintained, spotless).
A very nice hotel, loated in a quiet town, in nice setting. The hotel is vety cosy, and staff is gfriendly. Fabulous breakfast! Very good price performance ratio. Nice weissenbeer too... The bed cover was the traditional "hay sack" type... Noy my style.