Pros (+) Fantastic hotel with great ambiance and very attentive staff.
5 stars
Kampala Serena Hotel
Photos of Kampala Serena Hotel
Overview
An inspirational blend of 5-star polish and panAfrican panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Serena's Uganda flagship, the Kampala Serena Hotel is an inspirational blend of 5-star polish, pan-African panache, social style and business reliability.Ideally located at the very heart of Kampala, our luxury business hotel stands amidst 17 acres of landscaped grounds and water gardens. An oasis of cool and green, encircled by the seven hills of Kampala, this 186-room world-class hotel is the focal point of national, regional, business, political and social life.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated.Inspirationally styled as a Kampala showcase for Ugandan art, this unique 5-star hotel offers; an international conference centre, a garden auditorium, a roof-top terrace, a rock-sculptured pool terrace, three restaurants, two bars and the Moorish palace of the Maisha Mind Body and Spirit Spa'.
Latest deals for Kampala Serena Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Kampala Serena Hotel
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
- Free parking
General
- Executive lounge access
- Family rooms
- Garden view
- Inner courtyard view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Accessibility and suitability
- No smoking
- Designated smoking area
- Increased accessibility
- Elevator
- Accessible by elevator
- Allergy-free room
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower cap
- Toilet
- Toilet paper
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Complimentary breakfast
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Media and entertainment
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Garden
- Terrace/Patio
- Balcony
Things to do
- Gift shop
- Golf
- Beauty salon
Workspace
- Fax/photocopying
- Desk
Fitness
- Aerobics
- Fitness center
Health and safety
- Daily housekeeping
Reviews of Kampala Serena Hotel
8.9
Very good
250 verified ratings
Wonderful
161
Very good
47
Good
19
Okay
14
Fair
1
Mediocre
5
Poor
3
Summary of reviews
Guests say
Guests appreciate the hotel's great location, beautiful gardens, and attentive service. The ambiance is described as fantastic, making it feel like a resort in the city. However, some reviews mention that certain rooms are outdated and could use improvements. Overall, the hotel is recommended for its service and cleanliness, with some guests expressing a desire to return.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.8 out of 10
2 reviews
9.9 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at Kampala Serena Hotel?
Guests have praised the food at Kampala Serena Hotel, describing it as amazing and of high standard. However, a few reviewers mentioned that the food selection at the buffet wasn't great and that some meals were not good.
How are the beds at Kampala Serena Hotel?
Guests have consistently mentioned that the beds at Kampala Serena Hotel are comfortable and the rooms are clean, providing a luxurious and pleasant stay.
Is parking available at Kampala Serena Hotel?
Kampala Serena Hotel offers free parking and valet parking, providing convenient options for guests who are driving to the hotel.
What are the main highlights of staying at Kampala Serena Hotel?
Guests have highlighted the friendly and helpful staff, top-notch service, and good location for access to the city as the main highlights of staying at Kampala Serena Hotel.
When is the best time to visit Kampala Serena Hotel?
Kampala Serena Hotel experiences high season in January and low season in December, providing potential visitors with an idea of the best times to plan their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Balcony
Guests recommend choosing a room with a balcony to enjoy the spectacular views in all directions from the hotel.
Consider In-House PCR Testing
The availability of in-house PCR testing is highly appreciated by guests, offering convenience and peace of mind for travelers.
Explore Nearby Attractions
Take advantage of the hotel's central location to visit nearby attractions such as Kibuli Mosque, Uganda National Museum, and Gaddafi National Mosque, all within a short distance.
Enjoy the Spa and Wellness Center
Guests highly recommend indulging in the services offered at the hotel's spa, providing a relaxing experience after long travels.
Be Mindful of Noise Levels
Some guests noted that early morning loud music from functions in the grounds could be disruptive, so it's advisable to inquire about potential noise disturbances during events.
Check Room Amenities
Prioritize rooms with well-maintained air conditioning to ensure a comfortable stay, as some guests reported issues with broken air conditioning in certain rooms.
Take Advantage of the Gym and Pool
The hotel's excellent gym, swimming pool, and beautiful grounds provide opportunities for relaxation and fitness during your stay.
Consider Refurbishment Concerns
While the hotel offers a pleasant environment, some guests mentioned that it may be in need of refurbishment in certain areas, so it's worth considering this aspect when booking.
Appreciate the Central Location
The hotel's central location and spacious rooms with balconies offer great views and a serene environment away from the city buzz, providing a comfortable and convenient stay.
Be Mindful of Check-in and Check-out Times
Some guests experienced delays during check-in and check-out, so it's advisable to plan accordingly and inquire about potential wait times.
Location
P.O Box 7814, Kintu Road Kampala, Kampala
What's nearby
- Kibuli Mosque0.9 mi
- Uganda National Museum1.1 mi
- Gaddafi National Mosque1.3 mi
- Kabaka's Palace1.8 mi
- Namirembe Cathedral1.9 mi
- Buganda Parliament2.1 mi
- Kasubi Tombs2.3 mi
- Rubaga Cathedral2.6 mi
- Baha'i House of Worship3.2 mi
- Ndere Cultural Centre3.3 mi
- National Stadium5.4 mi
Policies
Check-in/Check-out | Check in anytime after 12:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Kampala Serena Hotel
Low season | May |
|---|---|
High season | December |
Average price (weeknight) | $229 |
Average price (weekend night) | $214 |
When to book a room at Kampala Serena Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Kampala Serena Hotel
FAQs when booking at Kampala Serena Hotel
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in KampalaMost recommended
See most recommended stays in KampalaGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Entebbe |
Distance to airport | 21.5 mi |
Everything you need to know for your stay in Kampala
Complete your trip
Popular destinations