Serene Kandy

- Nice swimming pool - Location on the hill

We stayed in the west wing - WiFi not working but they fixed it - No hot water the first night but they fixed it - Only scorching hot water the second night; no cold water; after half an hour they came to have a look but was too late for us - some lights in the room not working - you need to walk on a busy street to go to the main building where the swimming pool is, and to the 3rd building where the breakfast is Overall poor price/quality

Nothing stood out particularly.

The Hotel layout is not convenient. There are two separate buildings, our room was in a different building from the reception / pool area / restaurant. The food was very bad and significantly overpriced. Room service was very slow (over 1hour) and food arrived cold on two occasions. Although the staff are friendly, they were painfully slow to process simple tasks and made various errors that resulted in undisputed overall poor service. The ambiance could be described as a ghost town. There was lack of staff presence, particularly around the pool area. The pool area was unkept, the furniture is in need of replacement and the pool does not appear to be cleaned regularly. The pictures do not depict reality. We stayed in various hotels during our visit in Sri Lanka and had many lovely and wonderful experiences. This was not one of them.