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The best part of the stay with you has always been that staff that go over and above to ensure that my stay is welcoming and comfortable
The staff was amazing. We booked through GetARoom and they completely messed up our reservation (booked us 1 room instead of 2). The staff was very understanding, checked us in 2 hours early so that we had time to get ready for a wedding, and supported us 100% when I contacted GetARoom for a refund. They really went above and beyond. The bed was really comfy too!
Very handy and good value. None to speak of.
Well appointed at a reasonable price Nothing
The rooms were clean, beds were comfortable, great room service & housekeeping.
The rooms were very clean and updated. The beds were comfortable. Excellent! The location to Downtown is very good. A bit of noise from the late comers in the evening. The rooms are not very sound proof.
It was a comfortable stay. The hair dryer in he room didn't work, and had to be replaced. The maintenance man was great though, and replaced it right away. Apparently, this is a fairly common occurrence. My recommendation is, invest in better quality hair dryers.
we found the room very clean and comfortable and it was just across from where relatives were staying. It was also nice to have ABC Restaurant and Starbucks right outside the hotel.
The convenience of The convenience of being close to everything
The best part of the hotel was how funny their pens, note pads, "do not disturb" signs, etc. were. The room was older with a cigarette burn on the toilet and a chip in the sink, but the beds are comfortable and triple sheeted so I had no complaints.
Sound insulation in the room needs much improvement.
Great value for the price, staff is very friendly and helpful I was confused by the rubber ducky in the tub, not really a bad thing though
The staff was friendly and helpful. NA
Right price range, good breakfast, good location.
only 15 min walk to downtown Kelowna. breakfast included. small pool & hot tub to relax after walking all day!
Nothing The service, the old crappy room, the location, the noise from the highway.
Our room didn't get cleaned, there werent very many breakfast options, the pool was closed and we weren't told that before booking, it's right on the highway and our room was so loud, the toilet leaked, the price of the room was very expensive for what we got. We won't be staying there again
It was clean and comfortable. road noise
Free internet, good breakfast, free local calling I did not get a business rate when booking on-line
Our stay was fantastic, the room was very clean and comfortable. The staff was great, and the continental breakfast was a bonus! Our pillows wern't the greatest, but did not ruin my stay!
The bed was very comfortable , like that very much. The room was very clean. I asked for a wake up call and they helped me. The staff was very helpfull I will stay there again. No laundry bags
The staff the was nice. Too seperated, have to walk outside to get to the office, pool, vending, everything. Not kept up too well.
We were very pleased with all aspects of our stay the hotel is old we realize that however our room was updated and very clean the linens were very fresh and the room is a good size.
The easy access to room from parking and the Chinese restaurant which was attached to the motel. The indoor swimming pool was in a separate building.
I have always found the staff to be very warm, friendly and helpful. This stay our room was right on top of an outdoor balcony which was rather noisy with young people up until the wee small hours.
A group of 4 ladies stayed in this hotel during our Sunflicker Ultimate Frisbee Tournament in Kelowna. It was extremely comfortable and the staff were very helpful. The breakfast was delicious as well! A good location for going out and about downtown and fairly close to the lake. There was quite a bit of noise that came from the street which made it hard to sleep; however, there are notices in the elevators saying that they provide earplugs in the bedside table. I just never saw them till the next morning. Parking was a huge issue. Their underground and supplementary parking was full so we had to drive round and round until we found something on the street, which, thankfully just happened to be free over the weekend.
Boxing day snow storm landed us overnight with our two small children. The staff were fantastic, rooms were clean and the kids loved the special treat.
the friendliness of the staff.
Free shuttle. Amazing location, surrounded by restaurants, coffee places and shops.
the room was cozy and warm, We are enjoy the atmosphere, people. Stuff was very friendly. It was nice to have complimentary breakfast and breakfast was very good. The radio station acroce the hotel was little nosy but they finished around 10 pm it all good
The location was great for our purposes. Nice to have coffee shops and bistros close by. A little road noise on the Bernard Ave. side of building.
Very helpful staff; clean and comfortable; convenient location. It was unfortunate that the adjoining restaurant had closed. Most of the restaurants in the neighborhood are specialty and/or overpriced. A simple family-style restaurant would be an asset to the vicinity.
Continental breakfast was a nice surprise, after reading other patron's posts. Nice fruit selection, good coffee, whole grain toast...very nice. Hotel is a bit dated, but that is not a complaint.
The bed was very comfortable as was the sofa. The staff were very nice. It was clean. The smell of febreeze was overpowering when I first entered the room. The shower was tiny but the water pressure was good.
Location was close to all amenities whilst on my stay the only thing I wasn't all that happy about was noisy fridge
Clean rooms & comfortable beds & pillows. Friendly, responsive staff! The breakfast is mediocre at best. Eggs are not freshly boiled, they are older eggs that are pre-packaged & rubbery. Other breakfast items are mostly refined carbohydrates and sugar. Plain oatmeal was OK. Plain yogourt without sugar added would be preferred. More fresh fruit would be nice & muffins that are nutritious & not loaded with sugar would be better, too. Hey, if you feed your guests "real food", then we may live longer and be able to come to your hotel again.
Friendly and helpful. Smooth check-in and check-out No
Free wifi without a password. The room was separated, living space in one room with the couch and tv, then bedroom in a separate space with just a bed and nightstands. Pool is outside so not accessible during winter. Hot tub was inaccessible because walkways were not shovelled. Tv had limited channels, the majority of which being American news networks which are horribly depressing at the best of times.
Friendly atmosphere started off by receptionist from Helensburgh, Scotland (sorry, forgot his name!) Nothing
breakfast was good room was comfortable
Friendly staff, promixity to shops and restayrants, close to Kelowna airport. We had a flight to catch and had to be at the airport by 4 a.m. We asked for a 3 a.m. wakeup call and it never came! Luckily we had also set our alarm.
We enjoyed the closeness to restaurants and Hyw access. Enjoyed the continental breakfast, pool and hot tub.
The comfort of the room.
Close to restaurants and helpful staff. A drive to the lake. Please write at least 15 words
Clean rooms and friendly staff Nothing
Everything was clean and comfortable. Appears to be a newer hotel and was a great place to stay, convenient to Okanagan area attractions. Nothing.
The hotel is probably the most child friendly that I have experienced in 16 years of going to Kelowna for the July 1st fireworks display
The kids really enjoyed the waterslide/pool the view we had was poor(air conditioning unit)... but not a big deal
It's a great family hotel . Pool and breakfast included We were on the main floor and the room was very small and older There were several teams there at the time
We were only there for 2 nights but enjoyed it very well.Very nice room.Very clean. Breakfast very good, just a little too crowded.Long line-up.
shopping and stop before flight Kids running in the hallway and midnight.
friendly and efficient
Staff in most cases wae perfect
Great value. Brand new, clean rooms. Friendly service. I will stay there the next time I go to Kelowna. It was perfect!
Hotel room decor is dated. Hotel room decor is dated. Because I booked through Kayak, breakfast was not included, even though I paid as much as those who did receive the complimentary breakfast.
The room was just right for our needs. The sunny balcony overlooking the pool was a very pleasant place to sit during the warm evening. I attended a business presentation in a large conference area during our stay. There were nearby restaurants available for dining. The included breakfast was not up to the same standard as the other hotel services. There was no fresh fruit or sweet baked goods on offer. We attended two breakfasts and both times one hot item or the other was in short supply. We appreciated the inclusion of a breakfast but were a little disappointed on what was offered.
It's a nice, clean, comfortable hotel. It has a great courtyard pool that they light up at night. They have a nice eating facility with good food, and a dining area that joins right out into the courtyard pool which was great into e summer. The rooms are a little small and a little dated, though not uncomfortable or gross.
The house bar was expensive and had poor selection and service
Comfortable beds and big TV. Bathroom somewhat dirty and a shower designed for midgets.
The front desk services were excellent. Very helpful reception
Most staff very kind and courteous. Closeness of hotel to shopping/restaurants. Smoking rooms as people with me did smoke. Room really did not feel clean. It must have been newly painted but poorly done so. Paint flecks on places they should not have been. Papers found behind bed side table.
All amenities, friendly and efficient staff at the front desk and at the restaurant(chop), excellent location, very clean and nice design throughout the entire facilities! NA
Noisy hallway until 3:30 am, walls seemed to be paper thin as sounds were loud and irritating.
The hotel was overbooked and had trouble finding me a room when I arrived.
The location was great and the staff were professional. The rooms were not sound proof at all. The sound we experienced from the elevator on the top floor was problematic. If the air conditioner was not turned on we could hear people sneezing and doors slamming. The size of the TV left a lot to be desired. Holiday Inn would be a better choice next time.
The beds were excellent, the drapes screened out the light and it was quiet. The room was clean and while we didn't use it the microwave would have been a plus had we needed it. Appreciated lots of towels.We were grateful that our room was changed to a groundfloor as we are seniors and don;t do stairs well. Thanks. would have enjoyed more of a selection of herbal teas since we don't drink tea or coffee.
The check-in staff were exellent
Great bed, nice facility, quiet. Elevators were very slow
A nice combination of old hotel charm and new hotel amenities.Meals were excellent
Position /.Friendly and helpful staff./ Very good evening dinner in restaurant./ Comfortable bed.and well equipped bathroom. / We were upgraded on arrival to a Kingsize room with a lake view which was a pleasant surprise, probably as the hotel was very busy and the two bedded rooms were needed for the wedding guests./particularly pleasant and helpful bellboy who assisted with the luggage which included a rather awkward,large parcel. Breakfast was disappointing after the high quality of the dinner the night before. Also we found the lighting inadequate in the bedroom for reading in bed.-there wasnt a bedside light on one side.
Location is great. Amazing house keeping services. Some staff were rather rude, particularly the wait staff @ the restaurant. Pricey rooms for what they provide. Nice place for sure just not really worth the money.
Very comfortable room, fabulous location, great service, beautiful hotel.
Nice new hotel, smelled good in lobby. Far from downtown but on the other hand, close to the airport
Not a goddamn thing Everything
Stayed several times - like the hotel I did not like the fact we were given a wheelchair accessible room when it was clear we did not require it. reason is everything is very low down. Didn't even see the towels under the sink on a railing. Clean, acceptable but not what we asked for - wondered if it was because we booked it through your company at a lower rate.
A new hotel very nice but AC very loud and hard to adjust
The hosts, Claire and Kelly, go out of their way to make you feel welcome. The breakfasts are very good (cherry crepes one morning) and the afternoon tea on the deck is not to be missed. The pool is clean and very refreshing on a hot Okanagan afternoon. A little hard to find without GPS.
We were checking in for a weekend, anniversary getaway and we received an upgrade to a Club Suite, 9th floor with a lake view, no extra charge. That also gave us access to the Club Lounge and its luxurious amenities. In the lounge we met a very friendly and helpful member of the hotel staff named Tomoko. She made our stay in that area very pleasant. We look forward to our next stay in their beautiful rooms with their amazingly comfortable beds. We had a very happy anniversary. There was nothing that I wasn't 100% satisfied with except for the channel selection on tv but that wasn't even a big deal because I wasn't there to watch tv, I was there to relax and enjoy my anniversary.
Cedric was a beauty, we were in town for a funeral and he hooked us up with a jacuzzi and sent us champagne. Great views of the lake from our room.
wonderful location. staff's hospitality. beautiful view. good food. excellent service.
Good location, close to many restaurants and shopping, easy to find. We were initally given a room in the older part of the hotel which is very dated. We then upgraded to a larger room in the newer addition to the hotel that was very nice and spacious.
Very nice hotel - clean room, plenty of space for our things. Nice staff, nice pool area - had it to ourselves a couple of times. The curtains are nice and thick so it really blocks out that early morning sunlight. Loved the patio with all the flowers, and we lucked out and got a main level room with the back door to the parking lot. We loved how quick and easy it was to come and go! We were there for 5 nights and were sad to leave... Sad to leave Kelowna as well! Beautiful city!!! The only thing that was a little frustrating was that our room key stopped working after only the first day. And the other one only worked when it wanted to. But this is something that most hotels have a problem with and it's not a major issue, and can be fixed easily.
Lovely room, and good staff at the front desk. The line-up for breakfast was so long and it was so crowded and noisey we left. At this price for a hotel room, it was ridiculous.
We were in town for a funeral of a very good friend. The rooms were quiet and relaxing, and close to all that we needed. The staff was very helpful with directions.The girl at the desk on Sunday night made me a nice cup of green tea.(The service was on Sunday) Very kind of her. xxx