Kelowna Car Rentals

Cons: Nothing

Cons: Didn't have cars at the airport so had to taxi in to town. Staff were good. Car was low grade. I am fine with a compact but this particular car had a rumbling muffler and almost 50k km. It also wasn't particularly clean. Dog hair in a few spots around dash etc

Cons: Not the car promised. Not booked at airport as thought, that could have been my error. Cost more to pick up in town due to taxi ride needed. Agent was slow, unprepared, printer was not working properly. Not much gas in tank. Big car small people. Not very happy with this rental.

Cons: I had listed the airport as my pick up/drop off but didnt realize until I went to pick up the car that we had to take a taxi in to town to get our car, the pick up location was NOT the airport. So we ended up paying an extra $50 to drop it off at the airport. I will likely not be using Kayak again for a car rental.

Cons: I believed that I was booking the rental at the airport location. Somehow my reservation got switched to another location and I had to taxi back and forth to and from the airport. That was $50 more in taxi fees!

Cons: No pick up and drop off to and from airport

Cons: Didn't get the car we reserved. The system was down at registration and didn't get a receipt until three days later and only because I requested it twice.

Cons: The 2 cars they were going to give me did not have gas in them

Cons: Car was not as cleaned on the outside ie: bad wash job and not wiped down[properly...very wishy washy type of a look with lots of dirt marks left unwiped, making it very difficult to identify any pre-existing damages.

Cons: The shuttle system is a nuisance. It easily adds an hour each way. There's no instruction as to whom to contact once you get off your plans.

Cons: Cancellation policy and hours of service. We booked through kayak and paid in advance. Plans changed so we tried to cancel--cancellation charge was almost as much as the rental. Tried to rebook the car for the new date. Not possible because we arrive after the closing time (4:00 PM). What car rental airport location closes at 4?? If you cannot provide the service, there should be a full refund.

Cons: Due to a funeral in my family, I had to cancel my plans to rent a car. The agent I spoke with said she would be refunding my payment to my credit card. Nothing has happened to date.

Cons: We didn't pick up the car as it was at an airport 100 kms away from where we landed. We rented from another company.

Cons: Charge for the car rental showed on my credit card in Canadian dollars and the correct exchange rate was not applied for a few days. Budget did it correctly but some reason it takes a few days on the MasterCard. No problem but confusing.

Cons: Required an upgrade from Chev Impala of $15/day plus fees and taxes. Really?

Cons: Nothing

Cons: How can there be an extra charge for getting Winther tires on your wehicle when you rent a car in the Winther? The wehicle are not allowed on all highways with only all season tires.

Cons: Poor selection of vehicles. Ended up with a 4 cylinder Patriot which was screaming most of the time due to the lack of power. Therefore used around 15 liters per 100km. Rather drive a V8 and at least be able to drive relaxed...

Cons: reserved a 4 door 4 seater for 3 bags, got two seater with three bags

Cons: At pickup the counter worker could not process the car on my visa for some reason and blamed my card for the problem. We tried another card from mastercard and same problem. Then we tried a third card a visa and it worked. Seems like their system only likes certain cards from certain banks. So bring a few cards with you!

Cons: No idea the location was off-airport; it was apparently about a km away. When we got to the airport and discovered this, we tried to call the contact number we were given. It was a central number and they knew nothing about how to contact them directly. We ended up walking there because we didn't actually know how far it was - all we had was an address. On top of this, they changed to an on-airport location between the times of our pickup and drop-off, and though they told us about this, they gave little to no information about how to handle that. They had in fact merged their operations with another company, but they didn't tell us that. No signs in the new drop-off location - we had to run around to other rental companies to try to get some information.

Cons: Nothing much