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We we're able to get a room late in the evening, at a good rate. Room was clean and comfortable.
Good price and location, bathroom was nice. The pillows!! Feather pillows provided ZERO support and the three nights I stayed there my neck got increasingly more sore every day. Bring your own pillow if this may be an issue for you! The "breakfast" they include was extremely limited. Nothing hot, muffins were tiny, the bananas were green and not edible. For the price though, I didn't expect much more than this.
Suites are spacious. Staff was not accommodating. I paid $200 p/ night and expected a little more. Upon arrival I asked for a baggage cart and was told they're all in use. Never, during my week stay, were the carts at the front. I also asked if I could store a couple of boxes at the front desks, I was told that is frowned upon but "of course they can do it for special guests." Shouldn't all guests be considered "special?" The second day, I needed a quick ride to Avis Rental Car (2 miles away) and asked the front desk if the shuttle could run me over, the manager simply said "no," with no apology or explanation. Thanks for making me feel like a "special" guest. Then on day four, I called early for some extra towels (so I could shower) and some garbage bags and no one from room service was sent or notified of my request. The carpet in my suite was a little dingy and sticky if walking bare foot (not recommended). Pricing for this hotel is approximately 30-40% too high in my opinion. Service is simply not there to warrant $200 p/ night, price tag.
The greeting staff was very friendly. The room was very clean. The bed was extremely soft and welcoming. The tv in the room was large. The actual was adequate and quiet. The shower was a little small.
The staff and housekeeping was friendly and helpful. It was clean and quiet. A good value for the money.
Cleanliness of it was perfect! Where the TV was positioned. The sofa bed needs to be replaced it was worn down, and there were some spots under the mattress that were questionable?? The King bed I felt like I was going to fall off the whole time. I received an email to check in early and even though I paid for a king with sofa bed. It asked me if i wanted 2 beds and I said yes. (Did not get) requested extra blankets (did not get) other than that my stay was fine. Not sure if I'll stay again!
We stopped at the Springhill Suites on our way from Florida to Indiana. We checked in around 8:30, and the pool had been closed due to storms earlier in the evening, but they kindly re-opened it so our kids could swim for a bit. The hotel was very clean and comfortable, the free breakfast had all of the typical hotel breakfast items, and the pool was nice and big. We would definitely stay again!
very good, friendly staff
Close to shopping and restaurants Rooms small and beds not comfortable, bathroom had no fan and shower didn't spray well. Breakfast is not included which we thought was compliementary which many hotels include now. I requested additional shampoos and conditioners and was left 1 extra one only the first day and wasn't continued each additional day of our stay.
The staff was very friendly and it was in a good location. The lobby/first floor was decorated like most Hilton Garden Inns that I've stayed at. The hotel rooms need to be updated and the beds were extremely uncomfortable. We were told we'd have an adjustable firmness bed, but we did not.
Staff very friendly No hot tub even though it was advertised Room was not up to Hilton standard Tub had a very slow drain Bed was advertised as a adjustable firmness but it was not
We stayed here twice - once going to Disney and once returning, a week later. Breakfast had a nice variety of options. This hotel and it's rooms did not reflect what I expect from a Hilton hotel. The carpet in our rooms was stained. There was apparently confusion at the front desk because after we went to bed, someone was trying to enter our room thinking it was theirs, because that's what the front desk told them. We then got a call from the front desk not to apologize but to get our last name so they could straighten out the confusion. At breakfast the next morning, there were no clean tables, no silverware, and no attendants to ask for help. It was a very disappointing stay.
Arrived evening of Oct. 17 th.. Upon entering the room, my wife pulled back covers on bed and found hair on sheets. Called desk and was moved to another room. Went into the bathroom next morning only to find water leaking down from ceiling onto the vanity. Contential breakfast at 7:30 am was next to nothing. Since we were in town for another night, I walked across the street to the Hilton Garden Hotel to check it out, was greeted at desk by very pleasent clerk who invited me to check out a room if I would like and also check out their breakfast bar. Both outstanding! Moved over to the Hilton and had a very pleasent stay. When in the Atlanta area in the future, will stay at this Helton. THIS HAMPTON INN SHOULD BE CLOSED UNTIL CLEANED UP. I HAVE ADVISED ALL MY FRIENDS STAYING IN THIS AREA TO AVOID THIS INN.
The room was clean and the beds were comfortable. The location to restaurants and shopping was excellent. The pillows were not very comfortable. But I asked for an extra pillow at front desk and was content. Next time, I will not forget my own pillow.
Friendly staff,clean First floor room was a little loud.
friendly staff, very clean. Lack of quality restaurants and late night food was disappointing. No hotel bar
Clean, efficiently laid out. Breakfast was satisfactory - nothing special but crowded and out of several things.
This Hotel provide very good service to business professionals
A VERY RUDE DESK PERSON UPON CHECK IN. HANDICAP ROOM IS NOT FRIENDLY AT ALL. PRICE ENTIRELY TOO HIGH FOR QUALITY OF THIS ROOM. WILL NEVER STAY THERE AGAIN.
This guest did not leave comments about this hotel.
Breakfast & clean room. Liked having a refrigerator. They don't have security. Guests in the room next to us were fighting & yelling alt each other . Didn't get much sleep. I called front desk said they would check on them. He called me back & said it wasn't so bad. If gets worse he would call police.
Smaller and great location and setting. Staff was very friendly also
We loves making our own waffles at the free breakfast. We also really liked the outside sitting area and indoor pool because it was raining a lot.
It was close to where my meeting was and close to restaurants.
Easy to get to, staff very helpful, clean, room freshened daily, breakfast, coffee. Will be coming back soon, already made reservation. Everything was great
This hotel was the best decision I've ever made in my life. Worth every penny.
The breakfast was good and the beds were comfortable. Some of the staff wasn't that great and the room we ended up with needed work. 1st room had bedbugs, second room had no sink or tub stopper. The toilet was also hard to flush. There was someone was doing drugs in the outdoor fire pit area.
The staff was very friendly and accommodating. Signs of water damage on lower floor in hallway; hotel was running dehumidifiers, smell was apparent; room did not appear to have any damage tho.
Paris in reception is an excellent communicator and positive force. I rarely come in to contact with someone this professional. Outstanding customer service.
Was clean and neat. Staff was very nice. Very convenient to everything. Walls very thin, could here everything in both sides. T.V. water running. Kept us awake til very late..
Location Room smelled of cigarette smoke, caused clothing to also retain the same horrid odor.
location and cable tv
It was shabby in need of an update, but clean rooms. The exterior left a lot to be desired.
We got the King Room suite with the pullout couch. Room was great, spacious and super clean. I used to clean houses and I was impressed by how clean the room was. It even smelled great. Not like a stale hotel room. Bed was super comfy too. Really quiet location too. The Wi-Fi connection was super strong. They had several access points so you could pick which router was closest to you and log in. The both of us were working from the hotel while visiting family members during the holidays. Staff was extremely polite and friendly. All in all, we would stay here again! Breakfast was a bit lacking. The basics were there: Fruit, milk, cereal, oatmeal, yogurt, pre-packaged omelets and toast. You're better off going out for breakfast. There were several restaurants within a 2 minute drive.
The separate sitting area with the fridge and microwave was very convenient. Surround the hotel was major construction that would go on day and night. Getting around was difficult. Also, the walls were thin. Every time anyone left there room and their door slammed it sounded like it was in our room.
Friendly staff. Price did not include breakfast, and should have.
Breakfast buffet unattended, food cold, enpty dishes, no butter, etc. Need one individual to monitor constantly. Short staff, overwhelmed but pleasant.
PLENTY OF ROOM, PRICE WAS EXCEPTIONAL FOR THE VALUE
We stayed for over a month while our home was being remodeling. The staff is very friendly, breakfast every morning, dinner Monday thru Wednesday with hot cookies on Thursday night. The rooms are functional, our was a one bedroom with the ability to close the bedroom doors. Small kitchen with dishes, pans, two burners, microwave, dishwasher and coffee maker. All worked perfectly. Rooms are clean, linens fresh, they even ran and emptied the dishwasher for us. We never tried the grocery service, but it was offered in the guest book. My only complaint was my key card would not work some of the time. By the end of our stay they had upgraded all the locks and were also in the process of upgrading to flat screen TVs in the room. (TV service is DISH which goes out in storms.) Very pleasant long term experience. Would definitely stay again. Very safe part of town, with shopping and many places to eat nearby. Shuttle service will drop and pick up with in a five mile radius of hotel.
The rooms were clean and comfortable and a great value for the price. David, the GM and his staff went out of their way to accommodate our request like driving us to and from our corporate office close by. I will be staying here 4 times a year for our corporate meetings.
location and ease of getting to/from. Plus the parking was shaded.
I liked the space the room had. It wish I could have parked closer to the room, but that's a small quibble.
If you have a need to be in northern ATL, this a great value. Easy on and off freeway, and the staff is great. One of the best breakfasts I have seen in this type of hotel. Rooms are big with full kitchens, and the bed was fabulous. I'd stay here again for sure
The size of the room was spacious and would have been great for a longer stay. The location was perfect for my visit to KSU and for shopping around Kennesaw and Atlanta. Price.
There were places nearby to eat Not clean, did not have normal amenities like hair dryer, shampoo, coffee, ice in hall, only 3 pillows, no toilet lid, water temp varied, maids did not sweep or clean well, ugly wall color, drug use in parking lot, loud overnight noises, bad experience
Location The room was dirty and full of spider webs and spiders, ants and who knows what else.
The heater didn't work. The shower head didn't work
Close to hwy Room not clean!
The Manager a female was going above and beyond always! She showed constant eceptional customer Service
not very much The bathroom had a huge hole in the wall. The mattress on the bed was to hard to sleep on, almost like sleeping on a cooling board.
HOTEL HAS BEEN UPDATED AND WAS VERY NICE
Front desk help was kind and efficient They were remodeling while we were there and had a huge pile of old furniture and Tube TVs that looked like it had just been tossed over the balcony.No dumpsters or ' pardon our dust' signs... Very unprofessional.
The hotel was clean and in a good location. when I checked in he couldn't fine my reservation and I was tired so that wasn't a good look
location of the hotel hotel room was small and didn't have an iron, there was something left in the refrigerator and toilet seat was broke
Breakfast was ok and rooms were clean Beds ar not comfortable, AC was very loud, bath room fan did not work
This guest did not leave comments about this hotel.
girls love the pool and the area no
Easy access right off the interstate. Outlet under room's air unit was exposed. Our kids are older, but a younger, more curious child could easily find it and get hurt.
We had to evacuate Hilton Head Island because of hurricane Matthew. The staff at the Drury was exceptional in making us feel like we were visiting our family. Every staff member we came in contact with couldn't have been more pleasant and accomodating
This guest did not leave comments about this hotel.
loved how they treated pets and there were just tons of them. We were put in a very nice room even though we had two dogs. Some hotels you get put in older not so nice rooms not here they were great!
Loved the cleanliness of the room and common areas, the staff were very friendly and the breakfast was wonderful! None!
What wasn't to like. Room met expectations. Staff was excellent, their madness escape me but not there service and friendliness. The extras are better than expectations.
Friendly staff; free breakfast and dinner;
I enjoyed the location of the hotel! N/A
Customer service Surrounding traffic to and fro, Marta not close. Was going to Merchandise mart dt
The staff was nice and room was ok. Room could have been a bit cleaner. More in the bathroom. There was still used razors and items from previous guests in bathroom. The highway noise was very loud.
I enjoyed how clean and modern the rooms were. The staff was friendly at most. One thing that really worked my nerves was how unorganized the hotel was. For some reason the hotel seemed very unfamiliar with booking with a third party in fact they offer me to stay in a double bed after clearing explaining that wasn't what I booked. After the fact I was placed into a king bed as originally booked. Once they gave me the keys it was to a room that already had a guest staying in it. The guest explained that he was supposed to had check but hadn't. I was unnerved that they were unaware the room was occupied so the hotel gave me a free breakfast without my request to accommodate for their mistake. Seeing that first impressions are everything if it wasn't Fourth of July weekend and every other hotel was booked I would have never had the opportunity to forgive the staff and enjoy my wonderful room.
The new renovation is awesome! Kudos!
The room was amazing!!!!
First arrived to check in the manager was very welcoming which topped off everything. The room was very clean, bed was extremely comfortable. It's in walking distance from an bowling alley and plenty of restaurants which is awesome. I don't have any bad comments.
comfortable bed, pillows, cold A/C, fresh smelling linens, soft towels, friendly and accommodating staff. Breakfast offered eggs, bacon/sausage, pancakes as hot options. When breakfast lasts to 930, these items should be available for that period, rather than just saying 'we ran out'. I plan for the free breakfast, as I'm sure many other guests do too.
I like the location The lady who checked me in was so rude. I've never experienced anything like it.
they had sufficient parking.
Clean room, great location.
Quik easy check in. Cleanliness of the room. The price was outstanding..the convenience of the location was great. Staff was welcoming & friendly Only complaint I have was the head bpard on one of the beds fell off the wall. Had it not been for that this hotel would get a 10 from me as far as quality for the price & comfort
Nothing the room was nasty I called h front and they said they would check into it and never did The customer service was very poor there where children running in and out of the lobby
Great location. Friendly staff
The bed slept very well and the shower was hot with a great multi stream shower head. The hotel felt outdated, poor lighting. The hotel felt like a 1 star instead of a 2 star rated hotel. Actually was a motel.
The breakfast wasn't bad. The sheet had a hole. The bedspread had a hole. The floor by the sink and toilet was sticky when we first got there. Just dirty. I've stayed at other Quality Inns and this one was not well kept.
Staff was wonderful Construction outside our room was ridiculously loud..