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The ground facilities were fantastic (pools, bars etc), food was also really good. Rock Bar is amazing at sunset! Room faciities are a little dated, even with an upgrade which we recieved. You are paying for the resort facilities. The resort is fairly remote from any other location for shopping or eating, would be nice if the resort ran shuttles other than just Kuta.
the rock bar and pets for my baby!!! Excellent ideas The blockage lift access to rock bar due to wedding ceremony
Enjoyed the holiday on the beach as well as the brilliant swiming pools for entire three days. Especially, I was deeply impressed by the pool which is beside the sea with a gogeous and whole view of Indian Ocean. Of course it would be great if the hotel will be able to provide more and more attractive promotion, such as beneficial room rate, free room upgrade....
The breakfast is great and the staff are lovely - they were happy to change my room for me. If you are looking for a wedding venue, the hotel has beautiful pavilions and superb landscaping to create a dream setting. If you want a resort hotel in the sun that happens to be in Bali and where you'll be pampered, this is the place, but be aware that extras cost extra. If you want to actually experience Bali, think twice. It is an isolated, self-contained resort. Saying it is in Jimbaran Bay is deceptive - Jimbaran is 7 or 8 km away - if you want the famous "eating on the beach" experience, you'll need a taxi. There is a shuttle service, but it is to Kuta - the very place I wanted to avoid on my trip round Bali. Fortunately this was my last stop so I'd seen the real Bali already. You have to take their shuttle to their private beach - it is in the next bay and there are 160 steps down to the beach itself. Internet access is expensive. The standard rooms are generic American hotel style - nothing "Balinese" about them. Some have connecting doors which are not soundproof - mine was so bad I asked to be moved. The marble hallways create more noise.
Comfortable, friendly nothing
the staff are really excellent. One of the best managed hotels I've stayed in , and I've stayed all over the world. Facilities are absolutely superb well designed, well maintained. the gardens are a feature. no
i love it, will come again
good services and very comfort the price is expensive
Everything was prefect and highly recommend an one-bedroom ocean view villa, however, the rock bar and the ocean pool are gogerous, you can see the whole indian ocean as well as the food in the atmospheric restaurants. Staff are professional and good services! Spa is a must there, I was lucky made at the limited ocean view spa room. We will come back again and stay with Ayana. I think the buffet breakfast at Padi was bit pricy becuase the food was really average and I didnt actually eat. I recommend to pay the same price for Dava where you can stay quiet and enjoy your good breakfast.
Strongly recommend to visit Bar on the Rock. Amazing! Grill Restaurant is good as well. Cleanliness is clearly below 5 stars hotel standard. Location is not the best one - you are pretty isolated in this hotel.
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
The location,security,foods and the surrounding area near by. A lot of mosquito!
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
T staff and service was wonderfull. this was the second time at the Grand Balisani and we will be back again. Great breakfast but didn't eat meals at the hotel..
Nice view and quiet. A bit far from Kuta town.
it is on the beach comfort of the rooms and the hotel and no good walking roads, only can go on the beach
I was very happy with the location of the hotel as well as the excellent service offered by the staff.
Peaceful. Food very poor. No entertainment.
Quiet location, good pool service, ok breakfast. A little run down, unorganized front desk, no free internet, rooms offered first in ground floor were dark and did have twin beds despite having booked double bed. When we got moved the second day to the upper floors the rooms were much better. No standard rooms have sea views but look at the run down central suite structures and the (nice) gardens. It is a far drive for restaurants and bars.
Very quiet part of Seminyak. Perfect if you want to be away from the busier parts of the beach. Rooms were a little on the dirty side and lots of insects at nighttime. Far away from the nightlife.
The layout and design of the entire resort was amazing.
Nothing was impressive about this place. Nothing to comment really! Location is out of place. Menu is far more expensive than what you get outside. We arrived hour early from a long flight & were made to wait for an hour. Once we got in to room, Aircon was leaking & there was water at the door. Again they took another hour to give us better room.front desk staff cud not speak good English.
The hotel is situated in beautiful Balanise style gardens and right next to the beach. We did not swim at the beach (the beach looked rough with a bad rip) but used the pool all day. Pool side menu was good and reasonably priced. Loved happy hour(s). It is a shame that people reserve a sun lounge all day by putting a towel on it. Can't beat them, join 'em, I guess.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
Beach and central location Small bath room
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Bathrooms poor, broken shower head, dirty floor tiles, sqeaking door.No atmosphere around the pool.
The hotel staff is very nice. When we have some requests, they can respond promptly. It was little bit far a way from the hotel to beach. It took about twenty minutes by walk.
Great location, overlooking the padi fields and away from the traffic madness. Very comfortable and all we need. Friendly staff. The food is not very good. Room cleaning inconsistant, always had to ask for towels & drinking water.
sun baking, swimming, Breakfast was not fresh, not much variety, pastries were old, staff could not speak english (very hard to communicate), our room was full of ants (we had to empty our luggage every day to get rid of the ants), after 11pm room service was no longer available.
The staff are lovely. The hotel is only 12 months old and is already starting to fall apart. The pool seems dirty and murky. The rice paddy fields next door look pretty but the guy who starts banging his tin lid at 5am to scare off the birds is not! Way of life, but not ideal if you are looking for a good sleep.
The rooms are very large with all comfort,sittigroom,kitchen corner,large bedroom,nice bathroom.very nice staff. .You need transport to do shopping,a bit far away from shopping area.to have to pay for wifi internet in the room.
The staffs are very friendly & helpful na
the music, the food, the pool the rooms and the bathrooms
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
The location of the hotel is good, the staffs are very friendly. The television is very small.
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
In room jacuzzi (mini pool) Mosquitoes mosquitoes and more mosquitoes
We arrived after midnight, and were really tired and wanted to crash on bed immediately. However, up on lifting the comforter, we found multiple stains on the bed, including one blood stain. This was the most disgusting thing I have found in any hotel stay!
Cleanliness of the hotel.Very helpful staff team. The location.
Comofortable destinantion close to the airport for next connection, not so far form shopping mall, service level was pretty good.
Hotel is very close to the airport for an arrival/ departure night and offers simple, clean, 'good value' accommodation and facilities.
swimming pool and the spa very good better than outside spa,the spa price also not expensive... location poor.....nothing can shop after nite life......
Near the airport , local shops and restaurants and a good place to relax. None
liked the ambiance, nestled in the mountains with rooms with character, comfortable enough, great outdoor pool/tub, but the night staff was rude and was not attentive....more often not at his post and when asked to work did comply with poor attitude.
They gave us a Suite with a fireplace, Kitchenette, living room, etc. It was awesome! Lots of room and ambience.
This place is magnificiant. The views are wonderful. The hotel staff are great. Rooms are very confortable and extremely clean.
Pro:large and clean room.Con:1. This is NOT a ski in ski out hotel. You need to carry the gear and climb a dirty and icy slope.2. The facility need a lot of improvement. Every time i took the elevator, it sounds like falling down instead of going up. The toilet doesn't work very well.3. The $10 breakfast buffet is like a joke. '
The only thing good about this place the hot tub and pool were heated. The staff might have well been non-existent. The message light on the phone remained on for three days. They did not know why. Ask for any information regarding the property and the surrounding area, you might as well have been asking the wall. Oh they did seem to know that I needed to imprint my card and sign the charge slip. Says it is a ski in/ ski out....not.....stay in Jackson its 12 miles away but there is nothing in Teton Village after the slopes close.
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about