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Breakfast was delicious, and a wide choice was available. The treatments were superb, very high quality. The reduction in treatments available at the weekend. We were not advised of this prior to booking our long weekend there.
Close to Lake Heviz This hotel is advertised as a 4+ star hotel, but by normal American standards it is far from that.
I like sweemeeng pools,landscapes,breakfirsts.
Excellent place to just relax and chill out. Great for the kids as well, esp. the pool area. Rooms and relatively big and clean. Excellent pool, thermal bath and sauna facilities. Breakfast was very busy and food was not really cooked properly (eg. bacon). Definitely does not live up to an otherwise 5 star location/facility.
Very comfortable hotel. Excellent food.
the facilities were good,the hotel is a bit tired and not 5 star,a good floor show. the air conditioning was poor,the treatments were fully booked.
We just stayed one night, so I can refer to this place only as a hotel experience and not as a spa. The staff was super nice - one of the best I have experienced so far -, the breakfast was good, but the hotel is nothing special otherwise. I would give it a 3/4star rating rather than a 5 star based on my 5star worldwide experiences. The hotel room was too warm at night and the air conditioning doesn't work properly, even if I set the temperature to 15 degrees Celsius, and to full fan speed it was the same temperature as before, except the vent was very loud. Poor choice of TV channels (only CNN in English), no internet access.
Very satisfied with everything there !!
Bell boys did not bring our baggages, only said "Hello" and "Bye". The omelet of the breakfast that I had eaten at this hotel was the lowest omelet in eating. (However, that might not have been an omelet. )
great hotel good bathes great sauna
Very nice hotel in a beautiful surroundings.
The Rogner Lotus Therme is a perfect getaway, with friendly staff, comfortable rooms and a relaxing environment. I highly recommend it!
Except restaurant, always nice and smiling staff. Room sees the lake. Easy access to lake. Clean hotel. I think staff in restaurant should learn importance of choices. They cannot speak english well as well as not much willing to help either as a contrary of the other staff in the hotel. I am not vegeterian but I do not eat all kind of meats. I was not able to get answer my questions about type of meet.
The staff went out of their way to help and address any queries. Shuttle bus to Heviz was ideal. The only thing that let it down were the swimming pool changing rooms.
Very nice position with beautiful view of the lake I expected the room to be cleaner. For instance, there was a visible stain on one of the towels. Stains on the curtains too.
beautiful position direcly on its own beach
the pool too many insects, no airconditioning or fans in room
Good value for money. The 'package' dinner was average but value for money. The offer of an al la carte optiuon (with a surcharge ) would have been appreciated.
location : proximity to the lake, view from the rooms
Friendly hotel with a lovely view I've stayed here before and the breakfast was magnificent. This time it wasn't quite so good, but still way above average.
the splendid view of Lake Balaton Teh presence of some spiders in the room might affect the feelings of people who are afraid of spiders. I did not have a problem with that, but did not fancy it too much on the other hand. Anyway, the people were nice and very helpful
Very friendly staff
Value for money excellent. Very good breakfast. Do not let the owner set up your computer for use of the wifi in the hotel. I have been unable to use internet since. We arrived late and left early.
Room smelled strongly of cleaning product through entire stay. Did not feel that the price was the best value for the money in the off-season.
closeness to town centre and the lake Balaton. Needs to have kettle with tea and coffee available.
swimming pool for our baby
Accessing and leaving the secure parking area was not very convenient. Sometimes the barcode reader wouldn't read my parking ticket. Other times the gates were open and it just seemed to be hit or miss.
the actual spa stuff was good everything else was a disappointment. i know its out of season but if this will affect our trip we should know in advance
Air condition was missing
It is a superb hotel and I have stayed there on several occasions. Value for money with excellent facilities.
The trip was a present to my parents, who are VERY picky people. If they were satisfied, be sure you will be too!!!
Buffet, SPA, Cleen room One of the buffet staff was so mean to us maybe because of our races.Other staffs were so nice.
We liked the actual spa procedures - mud packs and massage. The rooms were also good. The quality of food was really poor, and the hotel - rather old.
very clean, helpful staff, excellent location
nice, pleasant, quiet, good food breakfast and dinner, close to Lake Heviz more parking, all inclusive
Swimming Pool, breakfast, friendly receptionist, good value for money including halfboard Staff from the restaurant not so friendly
I really Enjoyed my trip and i am setacfied from Hotel. It was really Good. Thanks for all....
We were there only one night and impression is very nice - very good location, helpfull staff, large and clean room. We will come again. We were in the room which is under the roof but roof windows are not equiped by light blinds what makes longer morning sleeping almost impossible.
we enjoyed food and location only short distance to the thermal lake checking in is starting from 14:00 everyday however when we arrived at15;00 our room was not ready and we had to wait 1 hour to be accomodated.
There is nice swimmingpool, jacuzzi, sauna & relaxing room in the hotel.Good size rooms with balcony. Close to the thermal lake. Rich buffet breakfast. Bedlinen are old & not very clean. Towels are not changed every day. In the massageroom laud radio music. Should be relaxing CD on.
Room was very clean and spacious. Good furniture. Very good breakfast. Not comfortable mattress. No restourant or bar at night time just minibar in room, but it's not enougt. I was hungry.
The breakfast was good. Nice to have pool and sauna on site. The robes were also nice as well as having a terrace. The facilities closed too early. Would have been nice to have the ability to go to the pool and sauna at night. Both closed at 8:00.
Nice swimming pool. Nice breakfast. Very spacious bedroom. The hotel is situated near the thermal lake and also the pedestrian area where the shops and the restaurants are. Staff need to study other European languages. Very difficult to communicate with hotel staff (I speak 4 languages and am used to travelling but this was a real challange!). On the website the restaurant of the hotel is highly reccomended, but when we asked to dine we were told that dinner was not available (quite disconcerting since we could see people eating in the restaurant). It turned out that we were supposed to book in advance, but that was not specified in the hotel description.
i didn't like anythung the receptionist
Very good staff experience. The hotel is in a small town but still a walking distance to the lake Balaton. Idi dnot use all the facilities, but the hotel is clean, small, and well positioned. The bar at the entrance.
comfortable and quiet bit far out of town, reception staff not very efficient
The hotel is extremely old and with very bad finished furniture and the rooms had bad smell (I tried 3 of them accepted one only because it was late and I hadn't where to go). They have a cooking machine in every room, so I presume that it is used especially by the tourists who came with the family and want to save some money. They don't have restaurant. Though they have a very small swimming pool. The wi-fi was not working. The only place in the hotel which was decent was the reception hall. Everything.
The small inside pool was very nice as was the wellness part. The masseuse is excellent. The apartment was very small and had almost no cooking facilities.
The pool - clean and nice. There are definitely a couple of things why I wouldn't choose this hotel again: 1. Our room was not cleaned, the bed was not made, the only thing they did was emptying the bathroom bin. As a 4-star hotel, as Kakadu claims to be, I'd expect the cleaning staff to make my bed every day and to vacuum clean the room. They started doing it only when I reported the fact to the reception desk 2.
No signs or information in English, though some staff could speak a little. No shampoo or soap (was a dispenser at sink, hard to use when showering.
good breakfast, kind staff
We..had..to..search..for..restaurant..in..the..area. Refuse..to..cook..diner..for..four..people. Have..to..be..full..board..?????
Swimming pool, children's playground, staff hospitality, big parking space No air-condition even though we didn't need it, exchange rate eur - huf (regarding to booking.com)
Breakfast offered variety, swimming pool and thermal pool it was overpriced for what it had to offer.
There were two nice swimming-pools location, to far from balaton lake to crowdy would like to have a bath and a shower Price minibar to high
The staff was really helpful speaking all the required languages, the cousin was good, the medical service - excellent. We also liked all the pools, especially thermal ones. The hotel is good both with families with children and senior people - quietness and relax. Not oriented on young audience, though.
I like swwiming in the pool , eating the breakfeast ,
Everything made to make parents'life easy (swiiming pool for children, play area, baby sitters, chairs and beds) Surprise about additional beds I thought were already includined in the price
Wifi Internet is free in the Lobby The town is very quiet. Restaurants close at 10 pm
The air conditioning did not cool the room and the hotel did not have any fans. The TV was a very small 9" or 12" and the restaurant was buffet only. If you are not on half-board or full board, the staff did not know how to charge customers. The front desk also charged my credit card even though I told them I would be paying cash upon checking out. Not much English is spoken at the hotel. This was also more like a 3 star hotel versus 4 star. Loads of tour buses stayed here during our stay.
Complet international breakfast. Swimming pool. It is not a 4 stars hotel. Old bath, old and mini TV.
It's a super hotel for families travelling with (young) childeren. Our kids (1 and 3) had an absolutely wonderful time and if they have a good time we have a good time!
location,modern, clean, professional slightly sparse
Very good breakfast in pleasant dining area. Quiet location in smart area was appreciated. Wonderful walk along the lakeside by cycle path to the station or town. Room felt a bit basic for the price - no shampoo or hairdryer, no drinks making facilities. There was a fan but no airconditioning which might have been hard in hotter weather.
Good choice of facilities Nothing
hotel has exellent facilities to relax, get medical treatment. breakfast could be better : more healthy salads; better juce selection
The large indoor swimming pool No tea making in the rooms , single beds and a extra 60 pounds per night for a room that has a double bed , breakfast , evening dinner / lack of fish dishes , half way through a manicure having to go back to the room to find local cash with wet nails which i thought was being charged to our room . sky high prices for well being treatments , little English spoken ,
Only the sweeming pool They just try to extract money from customers for their poor services. It is really a cheating hotel. I am sure no body want to go back after first experiance. I will never recommend to any one.
Wellness and Spa area is perfect! The meal is very nice and sufficient! It's realy worth the many they take! The room is really not more than 2 star, but nice and clean. On the main enterance's side a bit too noisy, so we'd change the room. It has no facilities for children (babysitter, playground, child-room) at all.
Thermalbath, sauna and swimming pool
super breakfast Unfriendly receptionists including car park clerk.As european living in USA, tourist related businesses could learn a lot from the American on how to treat customers( they are friendlier and helpful,never rude).The worst service comes always from 4 stars hotels.
We got a room designed for disabled people.but were not informed about it.it caused inconvinience.there was no mirror in the room,no soap at the sink in the bathroom and toilets designed for disabled.the safe box did not work and it turned out they took out the batteries.
The hotel is located just in front of the Hévízi gyógytó. You just pass the path to get there. The spa in the hotel is good. The room is clean enough and breakfast is aloso good. The staff is also nice. They gave us welcome drink, a glass of champagne and a 3 hours ticket for Hévízi gyógytó. Nothing specially.
I like everything I like everything
Staff keen to help, smaller friendly quiet hotel, quiet location, nice size room, clean- paid attention to detail. No tea/coffee facilities in room, not all staff spoke English but they tried hard to commincate. Bed could have been a little more comfortable, but I appreciate they do tend to prefer harder beds overseas.
It is a beautiful hotel in a good location. The food was excellent and the staff very helpful. Their 'wellness facilities' should have been included in the room rate as it was quite high. It doesn't have a swimming pool but we thought using the steam room and jacuzzi etc would make up for this.
Excelent staff, breakfast, room.
The friendliness of the staff; breakfast is excellent; quiet location; near to the centre of the town