Urban By Cityblue Kigali

The hotel's restaurant offers a great menu with a variety of delicious food, including African dishes. Guests have praised the tasty meals and the freshly made juice and omelets for breakfast.

The staff at the hotel are described as friendly, helpful, and accommodating. Guests have appreciated the quick and excellent service, especially during early check-in and arranging shuttle services.

The hotel's rooms are spacious, comfortable, and well-equipped. Guests have particularly enjoyed the large, clean rooms, big beds, and the availability of cribs for families.

The hotel is located in a quiet and nice neighborhood, with easy access to downtown. Guests have also enjoyed the beautiful view of Kigali from the rooftop restaurant.

The hotel follows strict safety protocols, including daily housekeeping, physical distancing rules, and disinfection of high-touch surfaces. Guests have also appreciated the cleanliness and the availability of hand sanitizer in guest accommodation.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

While the hotel offers an airport shuttle, some guests found it more convenient to use the Yego app for taxi services. It's advisable to explore different transportation options for flexibility.

The hotel's proximity to attractions like the Kigali Genocide Memorial Centre and Old Parliament makes it an ideal base for sightseeing. Consider planning visits to these nearby places during your stay.

If you're sensitive to noise, consider requesting a room away from the main road to avoid disturbances. Some guests noted that rooms facing the main road were noisy, impacting their sleep quality.

Guests appreciated the spacious and clean rooms, but some found the air conditioning to be inadequate for the room size. It's advisable to check the room amenities and ensure they meet your comfort needs.

The hotel's rooftop restaurant offers a beautiful view of Kigali and serves delicious breakfast and dinner. Consider dining at the rooftop restaurant to enjoy the scenic city view.

Some guests experienced construction noise early in the morning, affecting their overall stay. If you're sensitive to noise, it's advisable to inquire about potential construction activities during your visit.

While many guests enjoyed the breakfast, some found the coffee quality to be inconsistent and opted to order espresso instead. If you're particular about coffee, you may want to explore alternative options.

If you have early arrival plans, it's worth noting that the hotel accommodated some guests for early check-in. Consider contacting the hotel in advance to arrange for early check-in if needed.

If you encounter any issues during your stay, such as a malfunctioning air conditioner or unpleasant odors, promptly communicate with the staff for resolution. The hotel aims to provide a comfortable experience and may address concerns effectively.