Pros (+) Staff was great
Cons (-) My room location was terrible on back side of building I just expected much more Communication was terrible the way to get through is definitely by email
3 stars
Grand Hotel Excelsior Port Royal
Photos of Grand Hotel Excelsior Port Royal
Overview
Grand Port Royal Hotel Marina offers a Jacuzzi and a saltwater swimming pool, along with rooms with iPod docking stations. It is located a 15-minute car ride from Norman Manley International Airport and an airport transfer is available for guests.
A wide range of premium services are available for guests of Grand Port Royal Hotel Marina, such as a currency exchange, an express check-in and check-out feature and 24-hour security. Staff are available 24 hours a day and can assist with booking tours and tickets. A beauty centre, laundry facilities and body treatments are also on offer at the resort.
The resort provides 60 rooms, each with a flat-screen TV, a private bathroom and a mini bar. They are air conditioned and have a ceiling fan.
Grand Port Royal Hotel Marina offers disabled parking for those with a car. National Heroes Park and Independence Park Jamaica are a brief car ride from the property.
Latest deals for Grand Hotel Excelsior Port Royal
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Grand Hotel Excelsior Port Royal
- Outdoor pool
- Beachfront
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
General
- Beachfront
- Family rooms
- Sea view
- Seating area
- Hardwood or parquet floors
- Sofa
- Soundproofing
- Telephone
- Tile/marble floor
- Pool view
- Storage available
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
Services and conveniences
- Business center
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Kitchen
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchenette
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Dining table
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
Accessibility and suitability
- Increased accessibility
- No smoking
- Designated smoking area
- Private entrance
Laundry
- Laundry facilities
- Ironing service
- Iron and ironing board
- Drying rack for clothing
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Things to do
- Gift shop
- Beach access
- Fishing
- Evening entertainment
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Grand Hotel Excelsior Port Royal
6.3
Okay
572 verified ratings
Wonderful
111
Very good
58
Good
96
Okay
67
Fair
68
Mediocre
65
Poor
107
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, particularly its proximity to the airport, and many praised the exceptional service provided by the staff. However, several reviews highlighted significant cleanliness issues, outdated facilities, and a lack of basic amenities, leading to disappointment among guests.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.3 out of 10
6 reviews
All reviews
Cons (-) Lack of room kitchen utensils and toiletries
Pros (+) - Location to Port Royal’s tourist attractions.
Cons (-) - Spoty Wifi - Would be nice if they had at least a picture or plaque informing guests a scene from James Bond, Dr. No was filmed there.
Pros (+) Staff were amazing. Ozzie, Crystal, Tennesia, and Jessica were so accommodating and worked to ensure that all of my needs were met. Their attention to detail exceeded my expectations, and they made my stay so comfortable. Ozzie makes fabulous drinks and suggested the best food items! Thank you!
Pros (+) Close to airport nice breakfast, parking
Cons (-) None
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided for guests with disabilities?
The hotel offers disabled parking and increased accessibility, ensuring a comfortable stay for all guests.
What can I expect from the hotel's breakfast?
Guests can enjoy a daily breakfast included in their stay, with a variety of options to start the day.
When is the best time to visit the hotel?
The low season is in September, while the high season is in February, offering different experiences for visitors.
How is the cleanliness of the rooms maintained?
The hotel ensures that guest accommodations are disinfected between stays and sealed after cleaning, providing a clean and safe environment for all visitors.
Is there convenient parking available at the hotel?
Guests have access to free parking and private parking, ensuring a hassle-free experience for those with a car.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Several guests recommended booking a room with a balcony for a great view of the surroundings and to enjoy the cool ocean breeze.
Nearby Attractions
The hotel is conveniently located close to the airport, making it a good choice for those with early flights. However, some guests found the area in need of cleaning and maintenance.
Dining Experience
While some guests praised the food and the breakfast, others were disappointed with the lack of variety and the time it took to receive their orders.
Customer Service
Many guests highlighted the exceptional customer service and the helpfulness of the staff. However, a few guests had negative experiences with the reception and felt misled by the hotel's advertisement.
Room Facilities
Guests appreciated amenities such as the pool, bar, continental breakfast, and the availability of hot water and air conditioning in the rooms. However, some mentioned the need for maintenance in the bathrooms.
Privacy and Security
Several guests enjoyed the quiet and private atmosphere of the hotel, while others noted the need for better security measures and the absence of a lift.
Beach Access
The hotel offers easy access to the beach and provides nice views, but guests were disappointed by the prohibition of ganja smoking and the slow service for food orders.
Maintenance and Cleanliness
Some guests reported issues with cleanliness, including bugs in the rooms and a lack of cleanliness in the bathroom. Maintenance of the hotel's facilities, such as the bathroom and the ceiling, was also suggested.
Special Services
The hotel provides a range of services, including a beauty center, laundry facilities, and body treatments. However, some guests experienced issues with the Wi-Fi and were dissatisfied with the vegan breakfast options.
Value for Money
While some guests found the hotel to be expensive for the services provided, others felt that the hotel could offer more for the price paid, such as a mini-fridge in the room and better value for the breakfast.
Location
1 Port Royal Street, Kingston KINGSTON
What's nearby
- National Gallery of Jamaica3.4 mi
- The African Caribbean Institute of Jamaica3.4 mi
- Institute of Jamaica3.8 mi
- Kahal Kadosh Shaare Shalom4.1 mi
- Trenchtown4.2 mi
- Holy Trinity Cathedral4.4 mi
- Emmett Park4.5 mi
- National Heroes Park4.6 mi
- Sabina Park4.6 mi
- Hellshire Beach4.6 mi
- Trinity Moravian Church Jamaica5.1 mi
- Kingston Bridal Week5.6 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Hotel Excelsior Port Royal
Low season | May |
|---|---|
High season | February |
Average price (weeknight) | $117 |
Average price (weekend night) | $157 |
When to book a room at Grand Hotel Excelsior Port Royal
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Grand Hotel Excelsior Port Royal
FAQs when booking at Grand Hotel Excelsior Port Royal
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Value for money | 6.3 |
|---|---|
Distance to city center | 5.8 mi |
Nearest Airport | Kingston Norman Manley |
Distance to airport | 3.8 mi |
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