Kingston Car Rentals

Bait and switch

Pros: The pricing options were wildly different from what was quoted in the reservation. There was no indication that the quoted rate required a $10,000 deposit. Even the least expensive option required a $250 deposit. Quoted rate was approxatmely $260. Rate I ended up paying was $500 plus a $250 deposit. Why does Kayak allow this! We

Cons: See above. We were very unhappy with the bait and switch with the rates. We would have just gone with a more established brand like Hertz or Avis I’d we knew there would be such a big difference between the quoted rate and the actual rate we paid.

Over priced rentals!

Pros: Drop off was easy.

Cons: First of all, I’m not the type to leave comments but I had to this time because I don’t want anyone to be in the position I was in on their vacation/trip. Ok so my flight to Kingston, Jamaica came in a little later than was scheduled due to the weather, so one would assume that my vehicle would be ready and waiting since my scheduled pick up time. It wasn’t, and no explanation was given as to why it wasn’t. The representative at the counter took forever to process the papers, all in the meantime talking to (and about) other co-workers, answering personal cell phone calls, and text messages. That was very unprofessional. I made a reservation and ended up having to pay more than the original amount that was on my reservation. Then the vehicle I got for the amount of money I paid was in terrible conditions. All the lights on the dash would come on and off constantly. The door lights stayed on for the entire trip. I went around the vehicle, opening and ensuring that all the doors were closed, but the light remained on. I was traveling with my family, including my children and I wasn’t comfortable seeing the door light on. Another thing, the seats did not adjust. Half the seatbelts in the vehicle did not work. That vehicle should not be rented to anyone else. It’s evident that the vehicle was involved in an accident and the repairs were not well done. The ride was uncomfortable and the only thing I could think of and prayed about was that nothing would happen to my family in this vehicle before I return it. Because it sure felt like it was gonna break at any point. I will NEVER RENT FROM ACE/ISLAND RENTAL EVER AGAIN. Not even here in the U.S.