Cons: "Better selection of food. Snacks just did not cut it."
Pros: "Smooth flight . Pilot kept us in constant contact. Crew was excellent ."
Pros: "Flight left quick and everything was in order"
Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Seat size"
Cons: "No entertainment. And ac/ventilation was horrible"
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "The crew was professional. The seat had great leg room. The flight and landing was very smooth."
Cons: "Woman next to me overflowed into my seat."
Pros: "Wonderful experience with Jetblue"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Pros: "The crew was good and the boarding was organized"
Cons: "I am tall so the foot space was a big deal for me. I ended up having leg cramps the whole flight"
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "Free WiFi, screen entertainment options are good though I didn’t take advantage. Crew alway super nice. Apparently there were some computer issues in th cockpit but pilot got through it without much delay."
Cons: "No power plugs at the seats. I’ve become accustomed to outlets on JetBlue flights and now other domestic carriers. Thought I’d get work done but the one time I didn’t charge up my laptop I find out I’m out of luck. Plane was visibly part of an old fleet."
Pros: "The crew was excellent..."
Cons: "Wasn't very comfortable n I was very tired. The entertainment and Wi-Fi needs improvement."
Cons: "So the delay messages started at 7am two hours before the flight was scheduled to leave. Flight is over an hour delayed. The flight is only a hour long but still annoying. Arrived at the airport 2 hours early and noticed that the plane was in fact at the gate. Hmmm, no pilot apparently. Pilot arrives, we board with the hopes of getting out earlier than the delayed stated. But wait, all the passengers are on board but we are waiting for ice and catering. Seriously, the plane has been here for 2 hours and jet blue can’t spped things up and we are further delayed by waiting for ice. Poor planning!"
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "The staff some of them was polite"
Cons: "I had to check m carry on bag and there was a lot of room on bored"
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Cons: "I had an aisle seat and because of this my poor arm was constantly bumped from passengers and the flight attendant passing. I had to sit slanted in the seat. Luckily the middle seat was unoccupied."
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."
Pros: "I was very comfortable, being tall and needing leg room."
Cons: "That being said, entertainment was old school and didn't get a real snack/meal."
Pros: "Left on time, arrived ahead of schedule"
Cons: "The cost of the luggage"
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Pros: "The flight attendants and the overall feel."
Cons: "Not enough cushion on the seat even though I paid for the extra legroom a softer seat would have been better."
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "Pleasant crew and a safe flight, relatively spacious seating."
Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"
Pros: "EVERY THING"
Cons: "It's a shame there are so few options for travel to the caribbean from NYC these days. These carriers are charging entirely too much for a very average experience!!!!"
Pros: "From the start to the end nice right no problems at all thank you"
Pros: "Space. Courteous service."
Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"
Pros: "I liked the spacious seating of course"
Cons: "I was disappointed in the boarding, I traveled with my young daughter and infant son and when they announced those who require additional time, handicap assistance,etc I proceeded to board then all these other folks also jumped up skipping me and my children when it was not their turn. And the gate people allowed them to do so I had to be the one to say excuse me we were here 1st. On top of that when we landed back in NY I heard my stroller get tossed and discovered when I got home it was broke. So upset!!!"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Baggage handlers extremely fast"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Cons: "Too many flight delays and gate changes"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "Slight delay of flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "Timing of the flight and the luggage step by step notification"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "Never on time"
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "On time take off."
Cons: "No comments"
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Cons: "That's the flight is clean"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "New plane with knight entertainment screens at all seats!"
Cons: "Delayed, bit crew was friendly and efficient!"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Cons: "Flight was changed. Missed an important event"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "It was smooth sailing all the way"
Cons: "The people sitting next to me thinking my space was his space too"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Was required to gate check my luggage through to baggage claim."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "Smooth ride. Friendly flight crew"
Cons: "My tv monitor wasn't working. And they brought out cups of water with cookies like 30 minutes before we landed."
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
Pros: "on board crew was excellent. Seats and leg room made the trip exceptionally comfortable"
Cons: "Didn't like that I could not get my boarding ticket on line and instead had to get to the airport earlier in order to print it at the kiosk. The person at the boarding gate was not friendly but did do his job efficiently"
Pros: "All over it was excellent..."
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Cons: "Entertainment choices"
Cons: "Really took 3 hours at airport. Lines"
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Cons: "Wider seats and aisle"
Pros: "The check in team and the on board crew were all outstanding."
Cons: "My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap."
Pros: "It was just fine"
Cons: "Boarding was chaotic, food was poor."
Pros: "Smooth flight; flight attendants were courteous and attentive; limited entertainment; screens were too small."
Cons: "The beef stew was too salty; dirty bathrooms"
Pros: "Comfort and staff on board"
Cons: "Overall good"
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Cons: "I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD."
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Pros: "The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional."
Cons: "Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection."
Pros: "The staff was very friendly. The airplane was clean. Boarding was organized and orderly"
Pros: "Excellent service"
Pros: "My first time flying with Copa and I really enjoyed it. The staff was kind, the on flight meal was great and I really liked the entertainment device for each person on the back of the chairs."
Pros: "The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done."
Pros: "We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast."
Cons: "The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "The food choices are limited foe vegans."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "Entertainment system did not work. Some seats had them others did not. Mine did not work."
Pros: "Everything was great good service"
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."
Pros: "The short stops"
Cons: "Delay en our flight"
Cons: "No explanation was given"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Pros: "Again, the excellent service"
Pros: "everything was great :)"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "The crew was very helpful and friendly."
Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Pros: "Excellent experience!!!"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Cons: "The flight attendant was rude."
Pros: "Attentive crew members."
Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."
Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."
Cons: "Sat on tarmac for 5 hours"
Pros: "yes as always. seats comfortable with sufficient leg room"
Cons: "missing in flight entertainment"
Cons: "More drinks/beverages"
Cons: "Leave on time. More leg room"
Cons: "Cayman Airways is always late."
Cons: "Complimentary food"
Pros: "Crew was good and plane was new...loved the big above storage"
Cons: "The online process was TERRIBLE. Navigating the website / getting boarding passes was like 1999. Need a massive upgrade. Also for a 4 hour flight, you need some kind of on-board entertainment. And if not, let passengers know."
Pros: "crew was courteous and helpful"
Cons: "in flight entertainment"
Pros: "Short ride"
Cons: "The plane was 3 1/2 hours late...I was constantly getting updated that the departure time was changed from 8:15pm to 9:30pm to 10:15pm finally to 11:05pm. When the plane did arrive, no one could tell us what happened—they literally said “we don’t know why it’s late”. YOU’RE THE AIRLINE; if any one should know what’s going on, it should be you!"
Pros: "Super nice people"
Cons: "Their airport under remodeling so from arrival gates to departure gates is a hike around the outside. Very crowded departure area with limited seats."
Pros: "Would be great to have screens if World Cup in airport"
Cons: "I like the seats"
Pros: "Business Class staff friendly and professional"
Cons: "Paid for an upgrade , baggage wasn’t tagged as priority and came out last on arrival and box that was professionally wrapped and labeled fragile was crushed up and unrecognizable upon arrival. Baggage staff using unprofessional language, calling me “Baby”"
Pros: "I Marked only boarding lower because we did it twice. That was just fine though. The crew was apologetic for having to re board another plane for mechanical problems. They kept everyone up to date of the changes and how we were to progress along the route. Everyone on board understood the crew didn't want to change planes and redo all the pre- flight start ups more than passengers wanted to change after boarding. The crew was most apologetic and super efficient. Well done"
Pros: "The flight crew in the plane was terrific. Once the new airport is done is going to be fabulous."
Cons: "The gate area was overcrowded the sound system was terrible. Once the new airport is finished it will be wonderful. Until then we'll just get by."
Pros: "The cabin attendant was unbelievably efficient and professional. The airport was marvelously clean. The staff was helpful. It's rated the best airport in the Caribbean for a very good reason."
Pros: "The seats are so much more roomy than the other airlines that fly there. It was very comfy."
Cons: "It was a short flight with no entertainment or food. Nothing not to like."
Cons: "We were in business class and it took 40 minutes to receive a drink. Also, there were no power/charging plugs anywhere. Very disappointed"
Cons: "i missed my flight and my ticket was worthless, no credit was given to alienate the financial burden of buying a one way ticket into Grand Cayman. Somewhat sad."
Cons: "Late flight, poor customer service."
Cons: "The pilot caused passengers to have major delays. He was rude and unprofessional."
Pros: "On time, room to spread out, and free rum punch - what more could you ask for."
Pros: "Personized service."
Cons: "Paid for business class and the seat was broken and did not move."
Cons: "The time to board process. They let up through flowing pre boarding then while.at the gate turned us bad only to be Called back again to walk some distance"
Pros: "Crew and food"
Cons: "No tv, movies"
Pros: "nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!"
Cons: "nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!"
Pros: "Flight was on time. As always on Cayman Airways, the flight attendants on board were so friendly."
Cons: "There is no on-board entertainment to speak of. The Cayman Airways agent at the gate was EXTREMELY rude... sticking out her hand was her way of asking to see our boarding passes and passports. No eye contact, no words. Then "Who's Lucy?" (my 4 year old girls name is Lila). When we said "ahh, Lila?", she exhaled loudly and handed our docs back, and that was it. My wife and I were left staring at each other, half in disbelief of what we'd just witnessed. I wished I'd looked for a name badge... would have loved to out someone like that by name. Cayman Airways are hardly the most on time airline, and their planes aren't new. Their whole stick is free checked bags, rum punch and the friendliest staff. They start failing there, and they may as well shut er down."
Pros: "After Caribbean Air the seats feel like bussiness class even in cattle class. The staff are friendly, they (normally) give you an entire can of soda (no snack though - short flight). Seats are comfortable (for economy)."
Cons: "Always leave a little late. (But at least didn't leave a lot late.)"
Pros: "After being stranded in Chicago by Delta, Cayman Airways saved the trip! Crew was great and loved the rum punch served!"
Pros: "It was not crowded...arrived in a timely manner. Staff were warm and approachable."
Cons: "I liked everything. Flight was great. Nothing to complain about."
Pros: "I was not happy when I watched the ground crew drive off with my luggage because the flight was over weight. Seems to me the company should plan flights better."
Pros: "Very smooth flight from take-off to touch-down. Flight attendants were very polite."
Cons: "Unfortunately, our arrival gate was not available after an early landing which created a delay on the tarmac of about 45 minutes."
Pros: "Great plane on a new 737, with comfortable business class"
Cons: "Absolutely no food available, even in business class (no snacks/peanuts ) - was unacceptable following a lengthy delay"
Pros: "No food on these short flights and only juice or water is free to drink. I had a very short transit time and cabin crew were great in getting me off plane as quickly as possible."
Cons: "We departed later than planned due to late arrivals, so my arrival was delayed thus making my transit time even shorter. If people can't turn up on time on such a small island for an international flight they should be stopped from travelling."
Pros: "small plane and flying so low was a great experience!"
Pros: "provided a flight to la ceiba!"
Cons: "no complaints"
Pros: "there was food on the plane from new york"
Cons: "no complaints"
Pros: "There was no food or entertainment provided so not able to speak to that. The dring is refreshing and the staff pleasant"
Cons: "a minor snack say crackers and cheese or something else. this is especially recommended for the late and early flight"
Pros: "I LOVED the fact that neither of my flights were delayed"
Cons: "The flight was exactly 5 hours delayed (scheduled for 5:20 PM and departed at 10:20 PM). There was a small apology but that was it- no food or drinks offered, no voucher, etc. It was very disappointing. When we got on the plane, there was a 45 minute baggage loading delay. It seemed like there could have been more haste involved in loading considering at that point there had already been a considerable delay. The worst part was, there was very little update the whole time. At one point we were told there was a technical issue so a new plane was being brought in from Grand Cayman but they time delay kept increasing without an explanation. I understand delays but to have no updates is just inconsiderate. It just seemed like there was no consideration. I will not fly with this airline again."
Pros: "Wonderful to enjoy the only non-stop jet service from Cayman Brac direct to Miami."
Pros: "Free luggage check in 2 bags Free run rum punch"
Cons: "Absent entertainment (no tv, movies) No wifi"
Pros: "Fun flight attendants smooth ride easy exit"
Cons: "Perfect trip"
Pros: "Everything was great"
Pros: "Loved the no charge for 2 bags per customer and so nice at Cayman ticket cou ter"
Pros: "I have gotten into the habit of using Cayman Airways over American . The employees make you feel more comfortable in their desire to please. I return to Georgetown frequently. It is my favourite Caribbean island and Cayman Airways makes the trip even more pleasurable."
Pros: "They served a meal on flight."
Cons: "The cabin wad freezing! People were wearing winter jackets!"
Pros: "Not much."
Cons: "The ground crew broke the auxiliary power unit while de-icing the plane. We went back to the gate by bus, and we stood around for hours with no information from Cayman Airlines. Initial problem wasn't CA's fault, but they could have communicated better."
Cons: "Flight was delayed two hours or so."
Pros: "The crew members were excellent in terms of the quality of their service."
Cons: "The seats were very uncomfortable due to my long legs. The pilots didn't do a good job at landing the plane at NMIA in Kingston. It felt like someone was being trained to fly the plane."
Pros: "Onetime, pleasant flight crew, nice interaction with the pilot"
Cons: "Waited on board for a bout 20 minutes for bag to be loaded. In-flight entertainment drab"
Pros: "That they serve food and dont charge for bags"
Cons: "plane seats were not able to recline . lack of comfort ."
Pros: "They were accommodating, airline not too strict and unreasonable with luggage They flew direct and no connecting flights! loved that! They allow a free bag when other airlines you now have to pay overall was a really good experience and I would definitely fly with them again!"
Pros: "There was nothing to like but the staff when I got on the plane"
Cons: "First time I ever experienced this when my passport got taking and your staff going to tell mi that's on mi when it's on video and your staff going to tell mi that the money I paid for my ticket it's just my lost and I can go on the play but they finally listen and found the man who stole or took my passport"
Pros: "The staff was very good"
Cons: "Old aircraft"
Pros: "The flight was on time. The flight attendants were pleasant."
Cons: "When I went to check in at the airport, the agent was at first saying there were no seats. This after I bought my ticket months in advance."
Pros: "On time flight and friendly staff"
Cons: "No entertainment"
Pros: "Top notch airline"
Pros: "The staff was very respectful and courteous and pleasant and very customer friendly."
Cons: "Nothing to comment on at this type"
Pros: "I appreciated the assistance that I got from the staff on the floor at the airport and the porter that helped to get my mother a wheelchair and get her from the car and checked in without much assistance from me. Mom, was traveling alone and it was difficult for me to get her from the car and inside without leaving my car unattended in a tow away zone."
Pros: "The only challenge I have is with the leg room on the flight. My experience generally was quite good."
Pros: "Food was great. The flight was arrived on time and the services given by the flight attendantschedule was excellent. I love flying with Caribbean airlines. That's the only airline I travel on going to and fro via Trinidad. Looking forward to fly again soon"
Pros: "That I got to Jamaica safely."
Cons: "How long it took to board, and after boarding the flight was held about another 45mins waiting on other passengers but we got no announcement, no apology until take off. A flight attendant with natural hair was rather rude and dismissive."
Cons: "On time boarding. Comfortable flight"
Pros: "Crew extremely courteous and friendly entertainment"
Cons: "Entertainment was old style"
Cons: "Having us sit on the runway in August in Florida without the air conditioner on...That was very uncomfortable.."
Pros: "The crew was awesome, very friendly and professional I cannot say anything bad about them!"
Cons: "The plane was filthy! The pocket in front of me where the magazines r kept was clearly dirty. It was as if drinks had been spilled in them years ago and then the dirt built up on the sticky substance left by the drink and no one thought about cleaning it. The bathroom smelled RENK!! It's like no one cleaned it either! The renking scent greeted u as soon as u opened the door to enter."
Pros: "Best flight on Caribbean this far!"
Pros: "Everything was excellent. The airline staff, the food, the pilots did a great job"
Pros: "Continually being informed from the tv. Especially when the tv showed the map and the location of the plain before landing"
Cons: "Didn't get any snack. That would have been a plus. Plus the staff could have been a bit more hospitable"
Pros: "I was a bit skeptical after reading the reviews and wanted to cancel my flight, but Charmain_Marie convinced me to give CAL a try for myself and I did. It was an excellent trip from web check-in to reaching to the airport and check-in luggage. The flight crew was very polite, warm meal, tea or drink. Pilot was great, flight was great apart from a few turbulence. We reached our destination five minutes before scheduled time. So overall my trip from JFK to KIN was excellent I have nothing to complain about. Experienced things for "yourself" don't rely on the reviews that you read because if I did, I would have cancelled my flight. Thank-you CAL for my marvelous experience with you and you just gained a new customer. They say one bad apple spoil the bunch, but if you didn't have a bad experience with CAL don't follow the few that may have maybe because they don't adhere to rules and regulations. And yes TSA do check bags for security reasons because my TV was opened for inspection to see if it was ok and resealed with the TSA inspection card inside, nothing was missing from my luggage's. Thanks CAL excellent experience with you guys."
Pros: "The food was great"
Cons: "There was nothing , not to like"
Pros: "The flight itself was great of course not much is offered on a 1hr 50 min flight"
Cons: "There was a very long wait to board because there was a large party of students going to Jamaica. No worries, I got to the line I paid for my extra bag and was told I had everything. I went all the way to the end of the customs line as was turn around be se the attendant at the desk neglected to give me boarding pass and lead me to believe the print out I had would suffice. I had to join the customs line again and nothing was offered for my inconvenience."
Cons: "Hand luggage weight checking"
Cons: "We were to depart NY at 1.40 arrive Kingston 4.40 I arrived Kingston after 1.00 am and home after 2.00 am because my drive had left me not being able to make contact with me. Unhappy Customer. Kamaal Josephs"
Pros: "The crew was quite helpful and tried their best to ensure that my son and I were settled. They assisted with luggage."
Cons: "Travel information and history is not linked. I traveled from Kgn and went through great hassle to physically carry my son through Airport to Aircraft. I had to take his booster seat with me because the airline does not provide one. My take is children travel with the airline frequently and I think the airline could invest in a child seat especially for a child with special needs who has to be supported when seated."
Pros: "I never disliked or like anything.just regular...nothing stood out."
Cons: "It was just average"
Pros: "Friendly service."
Cons: "Nothing, flight was great"
Pros: "I have been burned already flying this carrier but was pleasantly surprised by their efficiency. The crew was friendly. Agents were attentive and pleasant. Flight got in early. Baggage was not delayed. Food service was good. Very atypical to get a hot meal for a flight under 5 hours."
Cons: "Not a very new plane. The captain was silent. I think passengers should at least hear from the captain. At least a welcome message."
Pros: "The food was good and the cabin crew were wonderful."
Cons: "The delay at JFK was unexpected. The gate change was not announced. The flight itself was a disaster and the captain said nothing during the prolonged experience of turbulence."
Pros: "Service was excellent. No delays."
Pros: "Crew was helpful and puntuctal"
Pros: "Satisfactory service overall. Friendly and professional crew members."
Cons: "On the first sector; MBJ-FLL, there was a new gate assignment and we were not aware of same until the very late stages of boarding."
Pros: "On time departure, tasty meal, most accommodating & friendly crew."
Cons: "Would be nice to be able to put your carry on close to you seat & not let passengers whose seats are in the rear of the aircraft & board first to put their carry ons in the forward part of the aircraft"
Pros: "Nothing except the flight attendants were pleasant"
Cons: "Hated the fact that I had to stand in line for over 1hr to b checked in due to the system being up n down. Manager at station refused manual check-in. There was no web-check available and manager claimed her didn't know it didn't work while the person combing the line told me that it was not working since December. Pilots also didn't communicate on a timely manner. They were told of a 1hr delay after pushback but neglected to tell pax. I was not happy to say the least. How could I forget having to stand in a second line to pay for my additional bag after the 1hr wait to be checked in"
Pros: "Every thing was great"
Cons: "Every thing"
Pros: "The on time boarding and departure."
Cons: "How tight the seating and space are."
Pros: "The Staff was pleasant and courteous, making everyone safe and comfortable, Flight was good,"
Cons: "The long time waiting before boarding."
Pros: "More room space"
Cons: "The room space"
Pros: "Food was great staff as well. ..first time flying with Caribbean airlines will definitely not be my last"
Cons: "Had no real issue jus the long delay at the airport"
Pros: "I did not like nothing about this flight on December 28, communication was poor, the flight was delayed for 9and a half hours. .it was ridiculous . I haven't used them for 3 years and finally decided to try them again. ..big mistake."
Pros: "Flight was on time. Seat was comfortable and the flight crew was kind, courteous and jovial. the meal provided was well appreciated especially in the absence of this consideration on many long flights."
Cons: "Boarding was delayed for a long while and I was not compensated"