Kingston Luxury Car Rentals

Cons: The pick-up waiting time was three hours

Cons: Was told when I arrived that there was no car available even though I booked in advance. You should not advertise car availability when I’m fact no cars are available.

Cons: Obviously, the condition of the cars. Making sure that what is requested is what one receive. The staff should be train to understand when one just completed a flight that maybe be long and tiresome from delays and the woes of traveling, to reach their final destination, customer wants to go!

Cons: Customer service. Transparency

Cons: I know it has nothing to do with Budget, but why for Jamaica isn’t collision insurance handled with most credit cards?

Cons: The check in took a while. The car was old and not well maintained. The headlights were not properly aligned, and so I had to drive with the high beam on during the night. The engine was not properly tuned and raced, thus using a lot of gas. The interior of the car smelt of stale smoke.

Cons: The charge $30 a day for insurance and they do take the one you guys offer

Cons: I reserved a luxury SUV and I was told by the budget rep that they will not rent me any such vehicle for the reserved price.

Cons: we've been traveling with 2 kids (both with car seats) and 3 adults on bad roads (mountains in Jamaica). For that, we wanted to have a larger, more comfortable car. We have booked car in category of "Luxury SUV" with description of "Mitsubishi Pajero or similar". What we got instead of Suzuki Vitara in a very basic configuration. No camera for reversing, no USB or bluetooth support for radio... Description and reality turned out to be two completely different things.

Cons: Didn’t fit 4 bags like I ordered Couldn’t adjust the direction of the interior fan (was 40c!!) 49,000 km Car at least 10 years old Performance was very sluggish ... struggling to make it over the toll road to Ocho Rios Check out was not good, claiming it “looked like I had spray painted the passenger side front panel” Will never use kayak or budget ever again

Cons: Tinted vehicle, I would not rent another vehicle from this establishment for this fact. It is irresponsible to not participate in tinting vehicle, the vehicle stands out more as it does not conform to social norms and adds a layer of unnecessary danger to a visiting driver.

Cons: I didn’t expect that the car rental price is not included insurance what makes half of price in day from car price. Total expenses was more than I was expected and any other options to don’t buy insurance and drive was not a option. So I have a question - why don’t you put already that insurance cost in day charge for the car? I felt really disappointed.

Cons: I wad disappointed because the car I reserve was not available and I was offered another car way below what I had ask for

Cons: It was raining and Car was outside (no covering)

Cons: Was a lot more money than what I booked it for

Cons: Trunk not closing

Cons: Easy of pick up and drop off Friendliness of staff

Cons: They will try to overcharge you and when you refuse to pay more than your reservation rate, they make you wait for hours before you get a car.

Cons: Expensive additional insurance Old car (> 84’000km) No route maps provided, not even for purchase

Cons: Flight arrived in Kingston at 5am. Went to booth I airport told the office where we need to get our van does not open till 8am. The agent told our group of 6 we need to find our way to the other Hertz office. She said no ride could be provided to the alternate location. We had to get a cab from the airport with our luggage to another location then wait until 8:30 for an agent to arrive. No receipt yet so not sure what the charges are

Cons: Slow uninformed service. We were told that we HAD to pay for insurance when our AMEX platinum covers us until they had to call the company. 1.5 hours to process the rental that was reserved and processed by Kayak with ALL of our information. Upon return, we were told that we “may be” charged for the flat tire we had to change. It just seems they are trying to make another buck at every step so be on your guard.

Cons: That T-Mobile doesn't work in Jamaica haha

Cons: NO complete damage waiver expensive deductibles slow progress old car with over

Cons: Always greeted with a smile and professionalism here. Is a great experience thus far!

Cons: First of all, I’m not the type to leave comments but I had to this time because I don’t want anyone to be in the position I was in on their vacation/trip. Ok so my flight to Kingston, Jamaica came in a little later than was scheduled due to the weather, so one would assume that my vehicle would be ready and waiting since my scheduled pick up time. It wasn’t, and no explanation was given as to why it wasn’t. The representative at the counter took forever to process the papers, all in the meantime talking to (and about) other co-workers, answering personal cell phone calls, and text messages. That was very unprofessional. I made a reservation and ended up having to pay more than the original amount that was on my reservation. Then the vehicle I got for the amount of money I paid was in terrible conditions. All the lights on the dash would come on and off constantly. The door lights stayed on for the entire trip. I went around the vehicle, opening and ensuring that all the doors were closed, but the light remained on. I was traveling with my family, including my children and I wasn’t comfortable seeing the door light on. Another thing, the seats did not adjust. Half the seatbelts in the vehicle did not work. That vehicle should not be rented to anyone else. It’s evident that the vehicle was involved in an accident and the repairs were not well done. The ride was uncomfortable and the only thing I could think of and prayed about was that nothing would happen to my family in this vehicle before I return it. Because it sure felt like it was gonna break at any point. I will NEVER RENT FROM ACE/ISLAND RENTAL EVER AGAIN. Not even here in the U.S.

Cons: N/A

Cons: Fees could be more competitive

Cons: They try to double my price once I got to Jamaica

Cons: When i got there they had no vehicle for me. Had to got to avis for assistance.

Cons: Provide the service you offer! I would never rent from Payless again.

Cons: I was unable to locate thrifty or anyone that could direct me to get to thrifty rentals. There were no signs for thrifty where the rental cars were. I asked information in the airport and they had no knowledge of thrifty rental being located in or even near the airport. I tried racing them by the number provided and no one answered. This left me scrambling to find another place to rent from last minute which of course cost more money.