Pros: Flight got delayed. Close at 6:00pm. Couldn't pick up car till next day, one day lost!! Couldn't help with arrangements, couldn't stay open for 30 minutes until we got there!
Aug 25 2016
Cons: I did not like the fact that I had reserved a luxury vehicle and when I arrived at the airport location they had not a single luxury vehicle waiting for me.
Dec 30 2016
Pros: Helpful friendly staff at pick up and drop off.
Cons: Car was a little dirty so they gave me a discount which was great.
Jan 5 2017
Pros: The folks were attentive, friendly and quick to get us through the line. They actually walk around the car with you and check condition before leaving. Some car rental companies don't do that even if you find a problem with your rental.
The rental rate off site of the airport made the rental affordable and worth the ride to pick it up.
Cons: The Jeep Compass was simply too small for five of us and luggage. We own a Honda CRV which has much more room in it. We would never buy that car.
Jan 10 2017
Pros: Friendly personnel
Great costumer service
Apr 12 2017
The rental location was "near" lax instead of at lax
Cons: Although I put in kayak that I wanted to rent a car from LAX, the location was near LAX. As a result, when I went to pick up the car from the LAX rental location, I was informed that the location was incorrect and was charged extra. I tried to reason with them about not being from the area and having no clue that when I put in LAX as the rental location, I would be directed to a different location. I was very disappointed, this felt like I was tricked by either Enterprise or Kayak into paying more than I was quoted.
Apr 19 2017
Cons: Vehicle was dirty with sticky steeringwheel, no windshield washer fluid, side view mirror was loose. Overall, poor car and experience
Feb 4 2017
THANK YOU HASSAN!!! - Wonderful service!
Pros: Fast, easy, friendly, smooth experience. Wonderful experience all around. Hassan was fantastic... thank you!
Cons: - They asked me if I wanted to pay for gas from their side when I come back and I said yes, so they added 40 dollars into my bill saying this is on hold and we will charge how much gas you use. When I returned the car, they said you already paid 40 dollars for full tank of gas and regardless of how much you used, this is already paid and no refunds. I had only used 20% of the tank. Worse service ever. Never go to this Avis again.