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Very comfortable, spacious and quality fixtures and fittings. It was day 2 of opening and whilst the staff were very welcoming and entusiastic there were clear training needs. The side of the bath seemed a bit high, o.k. for me but older or infirm people will find it a bit awkward stepping into the shower / bath.
The Spa was lovely and staff were very helpful. Only one set of towels was provided in the room despite having booked a double!
A lovely 4 star spa hotel which could easily be a 5 star. Lovely surroundings and hotel itself had lots of cosy places. Possible upgrade on bathroom but like any hotel they are used so often that it is not always possible to keep spending the money.
Very pleasant and helpful staff throughout the hotel and quiet room that was requested was allocated even during a very busy period. Excellent rooms and leisure facilities. Bacon at breakfast was undercooked.
Friendly atmosphere, good quality breakfast with a vast choice of food Did not appreciate the spa being open to non residents and also did not appreciate the problems with payment following our stay. Your hotel have debited my bank account twice, which had i not been vigilent with my account may have gone unnoticed.
Offers a great location next to knutsford, which has great resturants, wine bars, shops and walks. Great to come back and relax in the spa. I think the breakfast is a little expensive.
Pool was nice, although jacuzzis not working. Bar staff were efficient and friendly. 11am check out was good. Jacuzziz not working was disappointing. When we enquired about booking a cab to go to Tatton Park for the evening I was surprised to be given a list of numbers to try. I would expect a 4 star hotel to automatically call one for you. Bar prices were expensive.
Friendly staff and good service
Good ambiance, good Spa facilities, very helpful staff, beautiful floral decorations,well maintained,modern, very clean and fresh. Could offer shuttle service into Knutsford for guests, or to Tatton Park for the Show. Renew daily bathroom toiletries and include body lotion or moisturiser,renew Tea/coffee supplies daily.
Room Design No thermostat. No extra blankets, froze at night and kept waking up. Water in shower alternated between too hot, and too cold.
Staff were efficient and friendly without being familiar.
Large, very well furnished room. Spacious, modern, very clean bathroom with luxury products. Extra touches eg. Bottle of mineral water provided,selection of teas,coffee etc.iron/ironing board in room. If I really have to put something down,perhaps a room with a better view.
Very polite, friendly staff. Quick book in. Excellent check out with credit card receipt placed under the bedroom door meaning only the key card had to be handed in. Bed very, very comfy; bedroom/bathroom very clean. Lovely views from room. Fantastic breakfast! Lift out of action although couldn't be helped and using the stairs did us good!
The food was excellent, andit was very peaceful and comfortable Our bedroom (No 325) was rather 'tired' - the shower needed attention - water overflowing resulting in damage to the side of the bath; the kettle in the room didn't switch off automatically - probably needs replacing; the tv seemed rather old; the wooden furniture was badly marked.
The food was out of this world, we have already recommended the restaurant to friends. The room was large, the bed huge, and the attention of the staff was excellent. The bar, for pre-dinner drinks, lacked atmosphere and the furnshings did not do justice to the general character of the hotel.Some of the furnishings in the room were a little 'tired', ring marks on the table, beside tables etc.
The room was excellent The general feel and ambience was good The service at dinner was poor due to a large party on the other dining room
very nice hotel staff great would go again soon
We thoroughly enjoyed our short stay, the staff were very polite and helpful, the room was first class and the quality of foopd and service was of a high standard. we would definitely go back and have no hesitation in recommending this hotel.
I like the interior deco, which is warm and high quality. The external environment is also nice - near a small lake and very much country-side style. It's pity that I didn't get enough time to enjoy it. The layout. I have to walk a way from the reception to my room, which is the furthest room on the ground floor to the reception. Also the water pressure for the bath is too high and not adjustable.
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
The facilities were poor, needs updating Decor and poor quality food, ate out
Cooked breakfast Aircraft noise
The leisure facilities the cracked sink in the bathroom
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
food and service
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
location wifi didn't work
Breakfast choice could be better for the overall price
Friendly, basic and clean accommodation at a reasonable rate. Good breakfast incl in the price.
Accomodation was roomy and had everything we needed; good pillows, very firm bed, plenty of hot water and lots of space Ideal location for the Tatton Park concert we came for The owner was away during our stay, his stand in had some difficulty processing our arrival and managing the breakfast Hotel not aware that our booking included breakfast Breakfast was disappointing; coffee weak, food lacked flavour, no choices offered for eggs etc Was unable to access the wifi - was told that we did not require a password but my system would not access without it.
It was a nice atmospher when the town centre had a power failure appart from the christmas lights and the bar area was eluminated with candles.appart from one guest who complained bitterley about the situation A lick of paint in the breakfast area would not go amiss
Generously sized room and en suite. Good furnishings. Good old fashioned bar. Private parking. Dripping shower head, cracked bath panel, wrong (but working) kettle on tray (made it awkward to use). Coffee, milk etc. not replenished (possibly due to changing stay from 1 to 2 nights)
Our room was a very good size considering the cost, i was expecting something much smaller. It was warm and very comfortable with a decent shower. The staff where friendly and helpful, and the breakfast very acceptable.
the best bit was purely location everything else needs a great deal of improvement. My shower room was not clean walls covered in cobwebs shower area not very clean i suggest its been in 20 years to long. also breakfast would not be served until 9 am i feel that a little late as i was in work for 9 am.
the room location of room.
Not sure there was many good points, my pint of Guinness was nice The room was shabby and very dated, the carpet did not look clean, dust on the surfaces, the shower controls did not work properly, the towels were clean but looked very old, the bathroom is in much need of an uplift in fact the whole room needs a complete uplift to be charging £80 per night
Rooms where really nice, staff vey helpful. No aircon
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Hotel in desperate need of refurbishment - inside and out.
1 night was not long enough to say
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Very friendly staff Old fashioned rooms, small bathrooms
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Convenient location in need of a makeover
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
the proximty to where i wanted to be & the great value for money
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
Cleanliness, friendly, efficient service, excellent breakfast
Good hospitality. Lack of family room for three people.
Good location one night stay over good comfy bed clean bathroom etc
The breakfast was good and the staff very pleasant. The bed was not very good at all.
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
Friendly staff None
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Handy location for Tatton Park events and nearby to motorway network. Very comfortable beds. Pleasant stay. Bar was shut when we returned after the event, but it was after 1pm!
Excellent staff, good restaurant. Bar area not very inviting and tv too loud.
Very nice place with good food The bathroom had obviously been re grouted since there was grout all over the place and falling off every time you had a shower
Clean. Efficient booking. Basic room for the money.
Easy to find, convenient and in the right place for our needs.
Room was very good and breakfast excellent value - shower great.
good standard of cleanliness, attentive reception staff on arrival, excellent shower and bathroom. Continental breakfast very good value for money and quality. Nothing really apart from the evening meal this sounds very minor but the fish evening deal included side order of bread when we asked for bread was told this would be an additional charge!
Clean tidy room, staff extremely helpful Just a small point from a person who enjoys a cup of tea only one tea bag per person was not enough. I would say please put more tea and coffee into the rooms.
Friendly staff A few language problems and tv didn't work and staff were unable to help.
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
Room was very nice and comfortable - the price was good. I would go again. No negative points
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
near to airport