Would you like to save as your currency permanently or for this visit only?
Great value for money and shuttle to airport excellent.
Helpfulness of staff
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
The hotels proximity to the airport Lack of parking
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Everything was good.
Everything exceded our expectations. The hotel is a farytale castle, in a fantastic royal park, now the most beautiful golf course in Germany. It is full of works of arts and the staff looked after us in an unforgetble maner.
A nice touch in the heat of the summer was that none alcoholic drinks were provided free of charge in the mini-bar.
Highly recommended, excellent breakfast & restaurant.
This is a very good hotel, if you have the money go and visit it, if you don't have the money, you should probably also go. The building is very spectacular and makes up for some minor shortcomings.Nice garden. Good staff. With about 50 rooms it is not crowded. The Superior room I had was good enough. There is only one small elevator, they do not have draft beer. The beer as well as soft drinks are for some unknown reason all served in wine glasses. The breakfast is less spectacular as is possible in larger hotels. But it will do. The combination free minibar and many alcoholical beverages in a minibar probably gave some complications, so the minibar is free, but if you want strong liquor in your room it is roomservice or bring your own bottle. There are just 2 beers in the minibar, the rest is soft drinks. These minor drawbacks are more than compensated by the positive points of the hotel, so for me it is a perfect 10.
Staff was very helpfull & the hotel was a grand old world castle !!!! Very good value for the price. no
we liked the royal atmosphere ,nice breakfast terrace,gardens ,cleanliness ,minibar for free unfortunately no airconditioner in the rooms ,we had to keep the windows open and flying insects were coming in the room wich scared our children
Beautiful hotel No airconditioning
Really amazing old castle! Worth of money. I thought germans are good to organize but the record keeping of breakfast guests changed each morning.
I really needed to Stay in Schloss Hotel and play golf daily.Unfornuntely because of rains I could play once only. Otherwise stay was comfortable.Availability Of Taxi from hotel to Kronberg Station & Vice versa is a problem. I had to walk on 3 occasions. Already stated above....Taxi issue.
Hotel and staff were flawless. The hotel was magnificantly regal, well kept, and comfortable. The staff exhibited the utmost professionalism in service and attention. Staff members were courteous, friendly and helpful - no pretense. The food and wine selection in the dining room were outstanding. We were more than satisfied with our stay at Schlosshotel Kronberg.
We definitely liked that this hotel was near the pedestrian zone and that it had a great view of the castle. The breakfast buffet had variety. The bed was very comfortable. The staff was helpful and friendly. It did not have a coffee/tea maker in the room. The decor was sparse. The hotel needed more up-keep -- door sill came off, roulatten would not work, outside of building needed painting.
All was pleasant to me To hotel and its employees of claims is not present. All was fine
Helpful staff. Slightly short beds for 1.90 m person
Our room overlooked the park - it was lovely! And the breakfast (also in a room overlooking the park) was superb. There was no Internet in the room (in house 4) despite a desk with lots of terminal points. This s a deficiency in a hotel that is also a training facility and conference centre.
Quiet location; nice room onto park Breakfast too pricey; need baggage ramp to 1st floor which is not serviced by a lift; should provide in-room cofee/tea service ie heater.
It was very quite location, and in generally it was OK. Internet access was terrible. If your wireless internet access can not be support well, then please arrange wired internet. I could not recommend your hotel due to the internet access.
quality of bed and pillows,cleanliness,bottled water in room no extractor fan in toilet,coffee machine not working at reception at 8am 24/10/2010
Wonderful peaceful atmosphere. euro for euro, one of the best hotels I've stayed in, and there's been a few...
The location is excellent and the toilet is good. The elevators worked well and the basement was cool. The clerk placed us in a room between partyers staying awarke until dawn. The whole 4th floor was filled with the Muslim familiies except tor us and one other couple. The management allowed an engagement party to pray Muslim style and play music all night. They also slammed doors and talked in the hall outside our door every 10 minutes until 5 AM. We got very little sleep. All of the rooms get signiicant road noise as the hotel is on a busy street and has no AC or fans.
Staff were helpful and spoke good english. Hotel room was very nice.
Our friends live in Bad Soden, so it was excellent location. Arranged to meet friends in bar on Saturday night at 9pm and couldn't believe bar was closed.
I like your patience and the breakfast was very very good for vegetarians. My room was look into the square and unfortuately It was not possible to sleep with opened window because of a loudy speaker visitors (there was very loudy room and to tell the truth I dislike it).
Nice breakfast! Beautiful gardern! Nice service! We enjoyed our stay! There was a public event at the hotel on one of the days and parking was full. We ended up parking our car far away from the hotel and had trouble with carrying our luggage.
At €45 per night for a double room, has to be the best value hotel I've ever stayed, pleasant peaceful location, fresh mountain air, but only a few miles from Frankfurt. Dinner menu is lower end of mediocre, though occasional buffets are better, and several agreeable restaurants with 1 to 5 minutes walk
Good value for money especially for family with children. The drain empties extremely slowly in the shower room... it was like a pond when we used the shower.
comfortable beds very poor shower design, water gets all over the floor. Industrial location.
The hotel looked very new, the staff spoke well english and were well above normal helpful. Safe parking in-house for 10 euro with direct access to the hotel. Very good breakfast, though it cost 19 euro which I find more than enough. The only thing I can say I didn't like about the hotel was poor ventilation on the bathroom sowhen showering the mirror got cloudy immideatly. That's a very minor dislike though:)
Very good buffet for dinner
Nothing The noise, very poor service in the bar/restaurant, additional costs for internet use (which is ridiculous) and parking, loud parties on the weekend until 2am/ 3am in the morning right under our bedroom with a lot of cigarette smoke entering our "non smoking" room
Clean room. Friendly staff. Free wireless internet in room. The room was very warm, and the cooling wasn't effective.
Very good hotel, great staff, great food but lacks room cleanliness. However, I do recommend the hotel.
Hotel was very great There is no smocking zone in the hotel. So the people is smocking in front of it and it makes noise during the beginning of the night. My room was up to the front of the hotel. Otherwise, very great hotel.
Ease of booking in and out - in fact reception was well organised with very good and helpful staff. Not to keen on the buffett dinner
Excellent management The housekeeping still lacks.
The hotel was very comfortable and convenient for my specific requirements. The lady at reception was very welcoming and very helpful.
Both children good stay in babybeds in the room Diner was not soo good
Clean & nice Nothing
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Good breakfast No free wireless internet, though listed
It was easy to find. It was close to station. So, I was able to use the train from Frankfurt.
Smiling and friendly staff, spacious rooms, quiet location, excellent dinner restaurant.
No complaints at all. I would stay there again Restaurant a little limited in its menu. Not near the centre of Oberursel - you need a car to get there.
We liked the town of Kronberg very much. We had wonderful walks around the town and the parks.
nice Staff, very good breakfast it was a little expencive
Kronberg is a nice little town and is convenient in so far as proximity to FFM and selection of restaurants etc. The hotel is close to both bus and rail infrastructure and is in a nice position. Some of the staff tried very hard, especially one young lady from Namibia who went out of her way to make breakfast a pleasant experience. The room price was very expensive in relation to the experience and facilities offered and will deter us from staying there next time - this will also influence many of our business associates who rely on our recommendations. In comparison to another hotel where we stayed during the our visit, the breakfast food selection was extremely small and not nearly of the same quality. The bar was also below standard for the rating of the hotel.
Staff were excellent!
Room was clean No aiir conditioning so room and public areas unbearably hot. Were not allowed to sit in the garden with a cold drink after 10 PM - ridiculous. Breakfast was very limited.
In a calm location with easy access to Frankfurt main connection. Smiling staff, basic comfort No carpet and plastic cover bathroom.
room service at night no
- view to the green park from the room windows - spacious room - location close to Frankfurt City by means of the S-Train - but also very near to the Taunus mountains - friendly service Late (after 8:00 p.m.) check-in by means of access of front of entry door safe and pin code (provided on call) only. Usability of safe, pin enter and open-close procedure is awful
The proximity of the park , interior design of the breakfast room The hotel is located close to the park , but it is not a very safe area , someone crushed the window and broke into my car . There is no air conditioning in the rooms and they can be extremely hot in the summer .The owner has a strange attitute towards people booking through booking.com. - he gave me an unpleasant room on the ground floor facing the concrete parking place and when I asked for a change he said that not all the rooms are available for the booking.com guests . Finally I got a room facing the park ,but I did feel as a lesser category guest.
The hotel was very peaceful and relaxing. The staff were very helpful. Booking website said that the hotel was 7.5km from Kronberg - it was more than double this distance.
This was advertizet as ski hotel but there was no skiing
Helpful reception loaned me a map. Rip off internet charges in the rooms
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
It's Location - near to airport and near to Motorway Limited food choice for dinner
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
comfort of room, availability of computers and restaurant
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Very good hotel for business travel Eating at the Hotel restaurant was terribly slow. I was in hurry to finish some work after dinner, but I had to start very late and I got very little sleep for my next-day business meeting.
Everything was very good .The room was clear and big enaough.Breakfast oultough was expensive , was very good no
The breakfast was very rich.And pleasent staff
the food was excellent for breakfast and dinner, the gym is really good the internet in the room is not for free
The breakfast was very good and amazing in choices! I liked the hamman and the sauna, it was a very pleasant time...good bed and big room! Price of the breakfast 21€ was too excessive I though, the design of my room was too old...but it was a good deal 58€/night!
Excellent breakfast, spacious room There is very hot, everywhere inside the hotel. Our room was +26 C upon arrival....
Nice room, parking, the sign leading to the hotel, nice TV, good coffee and tea inside the room. Should provide free wireless internet in the room.
Great location and surrounding. Poor wall proof - I could hear a person sneezing in the next room.
The buffets were excellent and the room was very comfortable Not much vegetarian choice in the restaurant, but the lunchtime buffets were very good. Deeper bowls for things such as fruit salad would be nice.