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location was good would be improved if their was a proper lounge/bar area
the staff was very friendly excellant location near the main square and the breakfast was excellant continental or english the room number 59 i was in was extremly noisy the hotel staff woke you up before 7.00 every morning also ther was a searchlight outside my room that went on and off this room is not for a elderly couple
Location , cost , staff very helpful. No kettle /tea/coffe etc in room. No english speaking tv channel even for just news.
Bar was mostly shut. No Room Service
easy to access rynek and dworzec. the taxi they called for me was not good.
Central situated and easy to find driving
Charming older hotel
Staff at the hotel very friendly and helpful
This hotel is in central position and is excellent location for tourists as all centre features of Krakow are within walking distance.. The accommmodation and breakfasts were excellent and the staff most helpful. no
Clean rooms, brilliant location. Corridors smelt of cat urine, staff not that helpful, breakfast not that nice, building work done early in the morning and late at night.
Quiet, reasonable location. Well furnished clean modern appartment. No toiletries provided. Mix up over access arrangements.
The apartment was close to the office so whenever we asked for anything, the staff was there for us. They're very helpful and we really enjoyed our stay. We also liked the location - so close to the Market square and so quiet There's not much natural light in there
Very nice rooms and helpful staff Nothing negative to say about the hotel
Favoloso appartamento a 5 minuti dalla piazza principale. E' arredato con gusto e si trova in una zona molto silenziosa.
Everything. First time in Europe I felt at home. Extended my stay because the please was amazing. Stayed in apt 12. I definitely recommend this place. You will love it.
Very good accommodation. Good location with respect to the center of Krakov. No noise during the night. New furnitures in the rooms.
The location is convenient for most city centre venues and attractions and the apartment comfortable. There was a noisey air conditioning unit in the building opposite and not enough filters for the coffee machine. It was difficult to source these filters locally.
The apartment was beautifully appointed, was nice and warm and was very peacefull. Everything was fine.
The large rooms, kitchen facilities, large Shower room / wc (could do with a bit more light for shaving) The address on the reservation did not match up with were to go for the room..
A very warm welcome. Elegant and comfortable modern apartment. Residential feel yet proximity to the old town. Safe guarded parking close by. Lack of shelves in wardrobe.
We enjoyed Buffet Breakfast very much. Several kinds of Salad were fresh and tasty. Bread was fine, but, the pastry was not so good. It would be nicer if they serve better quality yogurt. At the hotel room, BBC was only TV channel we could watch as an English Speaking foreigner, but, it disappeared from the program list sometimes.
Friendly, pleasant and helpful staff, good breakfasts.
good personal assistence, good breakfast, confortable room
Extremely helpful staff . Rooms were .clean and comfy Perfect location for walking into city. Very impressed n/a
Modern, spotlessly clean, lovely bathrooms and bedrooms, friendly staff, great location, excellent value Nothing of note
service at the reception, the bourbon athe the room, the free upgrade with a bath
Very friendly staff. Convenient location . Very clean. Lack of Bar facility
nice hotel, friendly and helful staff, clean, efficient. nothing over the top, yet everything you need (including a breakfast box to take with you if you did not make it in time) the blinds in the rooms are not dark enough.
Food at the restaurant was excellent. Breakfast was very good--nalesniki (blintzes, I think) to die for. Bathroom sparkled. Location convenient--very few blocks to Old Town. The beds were rather narrow. Room was very small. But we managed. Only one side of the bed had a bedside table and bedside light.
Pleasant, friendly staff, good location (within walking distance to where i was working and central to all ameinities. Would have liked to have had some facilities in the room for making tea, coffee!
Location; friendliness of staff; clean, comfortable and good value rooms are small, but given the price and location, I don't think you could do better
location excellent, bar staff amazing breakfast area a little small not enough seats at peak times
Excellent location with respect to the center of Krakow and also the Aula Magna, the congress venue. Extremely quiet.
Good location. Breakfast OK but the coffee was awful every morning. Breakfast bar relpenished and there was always plenty to choose from. No decaf coffee available.. we had understood we had booked a double room. When we saw that we had be allocated 2 single beds the receptionist refused point blank to relocate us. Some poor features in the room. Extract in bathroon didn't work also plug in handbasin.
Efficient staff. Within walking distance for 292 airport bus stop 'AGH' via ul. Czysta. Good, inclusive, breakfast at convenient times.
Great central location
Very good location close to attractions It is very basic and old style and it didn't have air conditioning but for the price it did the job nicely!
Breakfast was good and staff were friendly It was a bit noisey!
The central position The bar did not open and the staff did't know why.
the staff were very helpful and the rooms comfortable it would be nice to have coffee / tea available in thr rooms
Very good location, clean room and good selection of breakfast Rooms a bit on the small side but ok for short break
comfortable beds, friendly staff, clean & cosy rooms.
Joanna was extremely helpful. Very good location close to Old City. Stairs
Large well decorated stylish room with fresh flowers, a good shower room and walk in wardrobe with safe and a sofa. The room was quiet at the back of the building looking out on back gardens of neighbouring properties. Helpful and friendly staff with fantastic previsit assistance.. Conveniently and sufficiently centrally located. One of the most pleasant city places I have ever stayed in.
Very close to old town but not so close that the night noise is a problem. One street from the tramline. Very comfortable bed. Bathroom has a glass door that is not very soundproof.
very friendly staff
the staff were helpful, location is in good walking distance to the city, beds were comfortable, the rooms were clean, have access to a common small kitchen which was nice/appreciated. would have preferred to have the option to pay with a credit card or maestro. there was also no lift (only one set of steps) so not the easiest to travel if you are somewhat physically limited.
We had 2 different rooms (decided to stay longer once we got there!) Both were great but the superior room upstairs at the back was quieter than the standard downstairs room on the street side. Nice touches like kitchens on both floors and access to a computer and printer. The location is great, a short walk from the main square and round the corner from the best coffee (and cupcakes) I've had in a long time. The young woman working at the hotel was particularly helpful and friendly. We really enjoyed our stay. Breakfast was nothing special but easy when you've got an early start.
friendliness of the owner, room comfort and location
Very friendly staff, clean and modern apartments, close to Old Town
The quality of the accomodation. The advice on places to see and where to eat for a good selection of different types of meals. The breakfasts at Cracowdays were especially good and the homemade jams wrer excellent.
Very nice and helpful staff. Apartments are well located, within a short walking distance from the city centre. They are in an excellent condition and very clean. Really good value for money. Just to mention a couple of things although they were not that big of a deal. Two of my friends didn't fancy the size/height of pillows. This wasn't a problem for me though and slept like a baby! Also there were only 2 bath and 2 hand towels to share between 4 people. You would expect to have at least a bath towel for each individual.
A spacious apartment, well furnished, with top-of-the-line appliances. Exceptionally clean. Modern design. Safe neighborhood. Pleasant, helpful staff. There were no serious flaws. The selection of tv channels was meagre for an English-speaking family, but we were in Krakow to tour, not watch tv.
We enjoyed every minute of our stay in Krakow and Crystal Suites! The penthouse suite was clean, well equiped, nice furniture, great beds..The list could be even longer. The location is very attractive; it is central and quiet at the same time. We had the pleasure of getting to know Katherina in the reception. She was very service-minded with excellent English skills and knowledge of the town. If you ever go to Krakow; this is te place to stay!
This was a fantastic location, about 10 minute walk from the Main Square. Apartment was lovely and clean and very comfortable. Staff were excellent and recommended some places to eat. Plus there is a yummy cupcake shop on the corner.
They were very helpfull at all times It was in a good location, very quite and well appionted
The freedom offered by an apartment with its own heating system was very good, well appointed and comfortable, a real home from home. Nothing the Crystal suites were superb
The staff and the location were great! The Wonderful restaurants and cafes very nearby you can walk to all the sites in the old town. Also the apartment is very safe, not that it’s an issue in Krakow.
friendly staff and quality accommodation
The apartment we styed in was spotlessy clean and beautifully designed.Just 5 mins walk from the heart of Cracow...great location,not busy street!!!Friendly staff with excellent english!!We enjoyed our stay and highly recomend Crystal Suites to everyone !!!! No
very clean, a short walk to the old town square, quiet, cool, very well set up the only thing would be that the third person did not find the sofa bed comfortable...when we booked we didn't understand that the third bed would be a sofa bed in the living room/kitchen