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Our room did not get cleaned for 50% of our stay. We were kind of expecting a discount or reimbursement of some sort when we checked out, but nothing. Their explanation was simply "the staff forgot". This is the first time this has happened, and I travel and stay at hotels quite a bit.
Hotel Staff is extremely nice and helpful SPA area needs to be renovated
breakfast and breakfast service excellent Noisy, too close to airport
i enjoyed the terrace,bar,spa,chinese resturant
Very poor bedside lighting
The general atmosphere of the hotel is excellent and the grounds and restaurants are of the highest quality n/a
The hotel offers very nice amenities and a wonderful location at a very reasonable cost.
Very clean and comfortable, little details that elevate the hotel's experience above expected. Staff very polite and helpful.
Great Location. Next to the waterfront of the Lake. Very good views of the Lake from the Hotel and the Resturant. The wifi connectivity did not seem to work for me. This may be due to lack of a properly documented process. I tried to use what I had been told, but did not get the wifi to work.
A very nice view of the lake and mountains from a comfortable room with a balcony. Delicious apples available in the reception area.
The hotel staff was friendly and helpful, and the food in the restaurant was excellent. Our room had a balcony with a view of the lake. The room was large with a comfortable bed and both a shower and a bathtub. The heat was up too high in the room for our stay in January. We turned the thermostat all the way down, but eventually had to open the door to the balcony for a bit to let in some cold air. We did not call downstairs about the issue, though, because we didn't want to hassle with changing rooms. It's possible that they would have moved us to a cooler room or provided some other solution, had they been alerted of the problem.
The courtesy of the Hotel stuff.
clean, pleasant, luminous, friendly, comfortable, newly build, tranquille, panoramic, reserved
The hotel was spotlessly clean and very well maintained both inside and out. The staff were on the whole friendly and helpfull. The food was only average considering the price. There was no shuttle service into nearby Nyon which was a 30 min walk away, & in the rain was v unpleasant. Breakfast could have had more choice, & something should be done to cover the cheeses to eradicate the flies that are attracted to them!!
Easy access - parking - possiblity to eat in the hôtel - had an exception good room view on lac and Mont Blanc mountains. 15 min from Geneva. We live in the area, left our home to visior and stayed in the Hotel. That day there was a wedding receiption - good - enough space. The standard room rate is normally the north with the motorway at 200 m = some noice.
Nothing special at all. The hotel is located just next to highway, easy to access but you can hear road noise throughout night. A bit old facility.
Good cucine the quality of the bathrooms and beds
The windows are not sound absorbing.
We really enjoyed the staff and the pool. The breakfast wasn't extravagant but was sufficient. It took over an hour for the shuttle to pick us up from the airport (even after we had called to let them know we needed a ride). The return trip to the airport went fine though.
Location (sole reason for choice) Staff lacked grace and charm, room small with motorway view and tired decoration. Breakfast - fruit salad was tinned, croissants stale and no one was present to welcome guests or direct them to a table. Hotel needs updating.
It an excellent hotel if you have a car as it is outside Geneva yet close to it. The view of the lake is marvelous when taking breakfast in the morning. I got lost trying to find my room as there are three wings and I have to find the right wing where my room was.
Rooms were clean and spacious. Hotel was 15 mins from airport and easy to get to and from. The hotel was also only 10 mins from our ultimate destination of Nyon.
Good location and easy to find. Staff were excellent both at reception and in the restaurant which was very acceptable.
location and close to geneva. rooms to small, beds need changing
views over the lake
Location. It's right at the lake in a nice, authentic Swiss village. View from the rooms with lake view is great. There is no outside dining or a terrace for having coffee/a drink. The bathroom is aging somewhat. It's not a truly luxury hotel but it's of a good standard. The staff was good willing. However, in my original room the broadband didn't work. I then switched to another room but found out that the remote control of the A/C was missing from the room ......
Staff very proficient. Hotel well situated Bedside lamps mildly irritating as we had to get up to switch them off Bathroom door difficult to use .
They upgraded us to an apartment / flat with a nice view of the lake :-) The rooms were very large, and very clean. We saw the hotel car right outside the lobby. We asked when we checked in if someone could take us to the train station at 7:am the next morning. They said Mon-Fri yes, but they would have to check for Sat morning. We were going to walk, but when we woke up on Sat morning it was raining. We asked if someone could drive us, and we were told NO, altho there were 3 employees. A cab cost us $12 :-)
Everything, the hotel staff we fabulous the view of the lake was spectacular the bed was massive and comfortable and we really liked the little touch of the chocolates on the pillow. The only thing I didn't like was the spot light outside the window, it meant we had to draw our curtains and couldn't wake up to the morning lake view without having to get up.