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The staff were excelent, friendly and helpful. The dinner was also excellent in terms of cooking quality, choice and the very knowledgable wine waiter. I would go back to eat here. The location is quiet and the terrace and breakfast room could be great but are "tired" The rooms and the general decor are in need of serious refurbishment, my room had been recently repainted but in all seriousness the entire building needs a significant anount of money spending on it, much more than repainting. The location is good but this does not feel like a 3 star hotel despite the best efforts of the owners.
Fantastic location, excellent cuisine and service
This is a very beautiful an romantic place. We enjoyed the spacious room (Madeleine) in the perfectly refurbished and castle-like building. A romantic and secret garden is located behind the house and invites you to take a rest or to enjoy the evening with a nice glass of wine. Arriving was much more a "coming-home" or a "visiting-friends" than the check-in in a usual hotel due to the friendly atmosphere and the warm welcome of the owner. Nothing to complain about.
Luxury shower, no hassle approach of staff, very quiet hotel with relaxing ambience
Excellent location in the centre of a spa resort, convenient to all amenities Run down feel , evidence of poor maintainance in facilities, spartan rooms, very poor breakfast. Very low staffing levels.
My daughter liked Shippy the dog, the swimming pool was lovely and the hotel was right in the town and next to the spa treatment centre. Very quiet and traffic free. The zombies going for their treatment at the spa every morning!! Summoned by the loud bell.
Excellent food available in the restaurant and the hotel's location k
Accessability to town buy foot. Own secure carpark. Pleasant and very helpful staff, cleanliness of all rooms. Breakfast was minimal for the money. Croissant only available on request.
Very peaceful place and complaisant people.
The wonderful greeting and help we had from the lady in charge . Was she the owner?We spoke little French and she spoke little English but we got on so well. Even sharing jokes when things got a bit muddled.We cannot praise her enough for making us feel so comfortable and welcome. Unfortunately we had to leave early on the day of our departure and did not have a chance to thank her personally, perhaps you can do that for us. Finding it. Our confirmation letter said 24 Avenue Des Thermes, Cazaubon. We drove round and round and asked several people who did not know and somehow we were directed to Barbotan Les Thermes.When we saw the hotel we thought it must be another hotel with a somilar name because it seemed a long way from Cazaubon. Fortunately it was the right hotel and Madame greeted us so very warmly.
Secure parking and situation of Barbotan itself.
country location, peaceful and quiet. secure car park. lovely small town,
The communal areas were bright and airy and the fire in the lounge was a nice feature. Our bedroom was cleaned fantastically every day. The decor and furniture in the room is a little dated.
location, quietness, We couldn't get the hot water enough warm to take a bath and we caught a slight cold.
Location, quietness Cold shower, poor breakfast
Rooms fine and clean. Poor lighting in bathroom and general lighting in room inadequate. Scruffy grounds,unmown grass and faded blinds. Entrance to hotel poor and unkempt.
Great location, friendly and helpful service. A very well run hotel None