Lake Elmo Hotels

Too far away from city. Nothing else left though so not hotel issue. Very nice hotel

Clean

Maid didn't vacuum, rlnse the tub, or refresh the coffee station. Also the bed was as hard as plywood.

It was clean. Breakfast was very good. The location was perfect for us.

Wish they had a fitness center. Our room was not cleaned one day and our phone did not work. This was a bit of a hassle - the desk clerk did not seem to believe us and came up to our room.

Price, free newspapers, early breakfast (5:30 am)

Breakfast variety and quality, our room hadn't been cleaned, minimal toiletries, inadequate luggage cart

The room was clean and suited our needs as far as amenities.

I made a reservation for two people but was never asked if I needed two beds. I had to share a bed with my 13-year old daughter.

You can see they put thought and effort into the decor. The beds were very comfortable.. The staff was very helpful and it was obvious they care about what they do. We especially appreciated help from Lori at the front desk. She got us information about an event in Milwaukee and then found a detailed map of that area, showing one-way roads. She was even able to tell us how much parking was going to cost. The hotel is a great value. We would definitely stay there again.

Close to where I wanted to be.

To expensive for this type of place.

My husband, myself and our 6 month old son stayed here for 2 nights and the entire stay was perfect, from start to finish. We were greeted with a smile and given great customer service right when we checked in and the hotel itself was very clean and smelled great! Every staff member we met (front desk, cleaners) were always friendly and willing to help in whatever way we needed (bringing a crib to our room, extra towels, and so on). Room was very clean and spacious. Breakfast was great, big variety between hot and cold. Fresh coffee in lobby 24/7! Also, indoor pool and hot tub were clean and warm. Super convenient location, right off highway and near many stores, food places, etc. Definitely coming back here.

Nothing we didn't like, definitely 10/10 hotel!

The hotel, overall, was very well maintained, staff friendly and rooms clean, beds very comfortable. The breakfast had a wide variety and was well staffed and replenished. The breakfast seating was large enough to accommodation most of the breakfast eaters. Within half an hour of arriving, late, the fire alarm went off which "put a bad taste in my mouth" for the hotel. The staff was very efficient in aiding the guests evacuation and determining the safety for our immediate return which quickly redeemed my opinion.

I thought for the money we paid our room was quite small. I had to move the office chair away from the desk to the far side of the room so two people could barely pass at the foot of the bed at the same time.

Services

Nice rooms and amenities.

Hotel was nice, but check-in is posted as 3pm and our room wasn't ready until 3:30pm and our itinerary said we had an adjustable bed, which we did not have.

Continental breakfast could have been better.

It was great being located right off of I94. The pool is one of the better ones I've seen at a hotel with its 9 ft area. Hot tub not so much.

Breakfast area was a zoo. It was too crowded and too noisy. Not enough seating. The set up of it made it difficult to get to the variety of food as people were in line to make waffles and standing in front to the other food options. There were a lot of kids here this weekend and they were running up and down the hallways from 9:00-10:00pm. The bed felt lumpy. Overall, it was an ok experience, but I don't think it was worth the amount we paid for 2 nights.

The staff were very helpful, friendly, and prompt. The room was clean for hotel standards, the bathroom was clean and tidy, the sheets too. Breakfast was standard fare (eggs, make your own waffles, sausage, cereal, etc.) and tasted good. We felt very safe the whole stay, even in the parking lot after dark.

It did seem a bit pricey at $120 for one night, but that's probably just due to it being located in St. Paul. Other than that nothing bad to report.

Room was very small.

The staff was very friendly and accommodating. The room was comfortable. Towels and soaps were good quality.

Bathroom needs updating

Comfortable bed, clean room. Great continental breakfast.

The hotel gave someone else our room after we already checked in! We were relaxing in our room when another group walked into our room! We called the front desk. They apologized and later gave a free night stay. I asked that they just give one night stay free on our current stay but they said sense we booked on kayak/hotels.com they couldn't do that. The elevator also broke on our first day there and was still broken by the time we left two days later.

Cleanliness and overall value

After complaining twice about noisy guests, we finally were able to switch rooms.

It was a great value and great location. The room did have an odor to it. Kind of smelled like smoke. Wasn't going to be in the room much so didn't mind.

I made the mistake of booking this room during a weekend trip to Minnesota. The room was poorly kept, it had a foul odor and the towels were stained. In addition, the young man working the front desk provided poor customer service.

The front desk clerk refused to provide a new room when I asked, fresh towels could not be provided and when I complained about the quality of the service, he acted as if I was overreacting when I asked for a refund. Do NOT check into this hotel.

Room was comfortable & clean, pool area was nice

Breakfast buffet was pathetic, waitstaff didn't know what they were doing.

The pool deck was dirty and smelled.

The hot tub water was brown.

Clean, good value for the money.

Bed pillows were way too thick. I ended up pulling a pile of clothes out of ny suitcase to use as a pillow instead!

No

Overpriced

The room was clean enough. It was an ok place to sleep. The kids liked the pool.

Everything in the room seemed very cheap. There was a rusty old baseboard heater in the room. There were not many choices at breakfast. In fact we didn't even eat there, nothing appealed to us. The price seemed high for the quality of hotel.

Nothing

Staff was rude. The non-smoking room stunk of smoke, the carpet was beyond filthy, what appeared to be major blood stains on sheets and pillows, toilet had not been cleaned, three of the light bulbs were missing.

The receptionists were rude. When we got there, they didn't even talk to us. They had unfriendly faces talking to us after we had to wait there for awhile.

Breakfast in the morning..

blood on our comforter and phone did not work and they didn't do anything about it until the next morning , they comped our last nights stay..

Breakfast was awesome.

Close to Saint Paul

Dirty, a lot weird guests standing by your door.

The staff was very nice and helpful. Our stay was well worth it in many ways.

The pool was chilly!!! and the floor in the pool area, slippery!

At 9:40 am we were woken up to a loud noise from the room below us. We went down stairs and they said that they were doing some improvements in the that room. They were using tools such as drills. They apologized. Made our morning challenging.

The staff was great and helpful. The breakfast was great!

It was further than we wanted to be from our destination.

Location, clean hotel and extremely happy that a restaurant/bar was on site.

NA

Cookies at check in, comfortable beds and pillows

Waking up to a call from the front desk at 8:30 in the morning on a Saturday after being out late. Not many restaurants in the immediate area.

This hotel is in the heart of St. Paul. Walking distance to the Excel Energy Center and many dining options. Room was clean. I would stay here again.

Temperature control panel in the room did not work. Had to open the window in February to cool down the room.

Once you check in, you may not want to leave until check out. Everything under one roof is provided. We were greeted in a friendly manner. Very nice atmosphere in the lobby and center courtyard. While a free shuttle was advertised, it had been booked by a whole company for 2 hours in the early morning. a little frustrating, but the staff did suggest alternate transportation (Uber) and that did get me to where I needed to go. The opportunity to eat a complimentary light snack and beverage was appreciated after the stressful I94 drive Corky's Pub was good food at a fair price, fast and efficient wait staff. Made to Order breakfast was wonderful from 6-9 am! Wonderful Chef!

PARKING $$$ While absolutely no fault of the hotel, the construction mess around the Capitol is very stressful. People drive too fast and a bit rudely. Be prepared and drive attentively. Not enough parking, It is quite expensive to park around this area.$15/day in the hotel lot for registered guests. Arrive early to get a spot.

We liked that it's close to the freeway -- easy on, easy off. And we really loved the breakfast in the morning -- so much better than a hotel's standard continental breakfast. Was a beautiful, luxurious little getaway for our little family (2 adults and a little baby).

I loved the modern look of the hotel. The bedding was of good quality, which is a huge plus for me! We had a beautiful view of the river from our room. The hotel is about a 10 minute walk to Xcel Energy Centre, which was our destination, so I liked the proximity of the hotel to the venue. Overall I was very happy with my one night stay.

We were given an updated room. While generally nice it was a bit cramped with two queen beds. The staff were friendly overall.

A bit cramped even though it was a updated room. While the staff was generally friendly, getting someone to answer a phone at the front desk and the Valet was slow and frustrating.

Clean

Dated Nothing said it was under construction Hotel stated it had a restaurant in the hotel, but that was under construction and closed when we were there.

Staff provided exceptional customer service. Will stay again.

Location to energy center.

The price! They inflate the price just because of the concert. Not worth $250. Can't access lobby from stairs and with a sold out hotel, using the elevator was a nightmare.

clean and close to interstates

no

The location is ideal - it is right off the highway and close to all the places we needed to get to.

The only thing was that we found crumbs on the chair in our room and one of the lights was not working. Not a big deal.